Skip to main content
Login
My Classes Taken
My Classes Instructed
My Agency Training
My Agency EMD Program
Online Training
Webinars & Recordings
Emerging Technology Sessions
Nexus Sessions
Schedule & Registration
Registration & Cancellation Policy
Order Books (Instructors Only)
Submit Agency Class
Career Instructor
More on Institute...

Supporting Call Takers in the Moment: Practical Lessons from AI Use in 9-1-1 - Webinar #79518

Many of APCO's webinars are free or discounted for Full and Associate Members. Sign up yourself or your staff for membership.

 
This class is no longer available for registration.
See the Schedule and Registration page for upcoming courses.
Jan 20, 2026 - Jan 20, 2026
1:00pm - 2:00pm

Additional Info:

Link to recording:

Many AI tools in public safety focus on live transcripts or post-call summaries. While helpful for QA and review, these tools often don’t address what call takers actually need during a live 911 call when time, attention, and clarity matter most.


This session shares lessons on how AI is being used to support call takers in the moment without increasing distraction or screen-switching. Speakers will discuss how guidance is kept relevant, role-appropriate, and aligned with local policy so call takers can stay focused on the caller instead of the tool.

Key takeaways:

  • Why transcripts fall short during live 9-1-1 calls.
  • What actually reduces cognitive load for call takers.
  • How to support call takers without adding screens or steps.
Sponsored by
← Back