Jul 17, 2025 - Jul 18, 2025
8:00 a.m. - 5:00 p.m.
Students must have successfully completed a formal, instructor-led 40-hour basic telecommunicator training program.
APCO’s Disaster Operations and the Communications Center, 2nd Ed. is a comprehensive course designed for public safety communications professionals.
This course serves to educate telecommunicators and other ECC staff on a wide range of topics, beginning with the issues they face ensuring continuity of operations for the comm center itself. From there, the course looks at the role of the ECC in emergency operations plans and how local and state plans fit into the larger scheme of U.S. homeland security and national response doctrines on disaster readiness and recovery. The course also looks at specific issues related to many disaster situations.
As public safety’s ability and need to address disaster situations evolves, the telecommunicator needs to be familiar with all types of disasters – man-made and natural – and how those events can impact public safety communications as well as the communities they serve. The course features practical exercises and scenario training.
Topics include:
- Preparation and Prevention
- National Concepts of Disaster Relief, Response, and Readiness
- Disaster Planning and Preparedness for the Communications Center
- Overview of Systems, Tools, and Resources
- Operations During Natural Disasters
- Operations During Man-Made Disasters
- Disaster Exercises for the Communications Center
CDEs Earned: 16
Recertification Requirements: None
Tuition:
| Options |
Term |
Tuition |
| |
Non-Member |
Member * |
| Co-Host |
2 days |
$410 |
$360 |
| Online |
3 weeks |
$460 |
$410 |
| Virtual |
2 days |
$480 |
$430 |
| Contract |
2 days |
Contact us for pricing |
Contact us for pricing |
* You must be a current Associate, Full or Commercial member to receive member discounts on all courses. Online members receive member discounts on online courses only.
**
Virtual Classroom Requirements and Expectations
Late fee $25 (applied 10 days prior to course start date)
Tuition includes a comprehensive course manual and all certification fees.
Additional shipping fees may apply for international shipments.
Tuition for live courses does not include travel, lodging, meals or other costs. Online class tuition does not include web access fees or other local internet/web-related costs. Successful students will earn APCO Institute certification.