0% Turnover: How the Best 911 Leaders Keep their Best Employees

Description:
Studies show that eight out of the top ten stressors at the PSAP have nothing to do with the work itself, and most of these stressors reflect poor leadership. If much of the stress felt by the front line can be lessened or eliminated, why aren’t leaders taking immediate action? Many managers would like to, but aren’t sure what specific actions will make a difference. This presentation outlines the power of a people-oriented approach, the keys to successful implementation, and offers powerful stories of success from communication center managers around the country.

Learning Objectives

1. Identify simple ways to make a positive impact
2. Implement policies that create lasting change
3. Motivate employees to act with the organization’s best interest in mind

Presenter: Adam Timm
Adam Timm is a bestselling author and keynote speaker on the topics of personal resilience and peak performance for 9-1-1 telecommunicators. He shares proven tools that work. Adam spent over a decade as a 9-1-1 operator for the Los Angeles Police Department, where he pioneered a stress resilience program that contributed to a 45% decrease in sick time usage. After leaving the LAPD, Adam started his training company, "The Healthy Dispatcher," to bring tools for resilience to this challenging profession. He is a board-certified stress management consultant and the author of two books, including the #1 bestseller, "Stress Is Optional! How to Kick the Habit," and the popular, "Dispatcher Stress: 50 Lessons on Beating the Burnout." Adam's articles and blog posts on Dispatcher Wellness and Effective PSAP Leadership have been read by tens of thousands.