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Registration Profile

All individuals participating in live APCO co-host courses must register in advance to participate in those courses. Walk-ins and substitutions are not allowed.

Customer Service in the ECC, 2nd Edition, Alfred, ME, #81257

Date(s):
September 15, 2026
Venue:
York County Regional Training Center
79 First County Way
Alfred, ME 04002 
Fee(s):
This registration has a fee.

Description:
Customer service in the emergency communications center (ECC) goes far beyond courtesy. It is a critical component of public safety, trust, and effective outcomes. This course explores how ECC professionals can deliver calm, professional, and compassionate service while operating in high-stress, high-stakes environments. Participants will examine how every interaction, whether with callers, field responders, or partner agencies, shapes public perception and directly impacts an agency’s success.

Through practical examples and reflective activities, learners will strengthen communication skills, identify common barriers to effective service, and evaluate how customer service principles align with ECC policies and performance standards. The course emphasizes real-world application, helping ECC staff balance empathy, efficiency, and accountability while maintaining professionalism under pressure.

Topics include:
  • Customer Service in the emergency communications center (ECC)
  • Customer Service, Public Trust, and ECC Operations
  • Communication: Mastering Skills and Overcoming Obstacles
  • Evaluating Customer Service
Perfect for a one-day pre-conference or post-conference course

CDEs Earned: 8

Recertification Requirements: None

  • Registration & Cancellation Policy 20 SEAT(S) AVAILABLE
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  • Register Other(s) To gain access and/or establish permissions to register others, you will need to be listed as a Training Coordinator, Training Records Assistant, or Class/Event Registrar. The Authorized Signator of your agency can appoint the role by clicking the Manage Authorized Personnel button from the My Organization page, then clicking the Add Authorized Personnel button to continue.
  • Register Other(s)

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York County Regional Training Center