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Registration Profile

Bullying and Negativity in the Communications Center, 2nd Ed., Online #72500

Date(s):
March 12 — April 1, 2025
Fee(s):
This registration has a fee.

Description:
This course examines how bullying occurs and how to combat the issue. The eight-hour course explores the nature of the problem, its impact on people and organizations, corrective actions that can be taken, and steps to foster and maintain civility in the communications center. This course aims to help students develop the skills needed to effectively practice civil behavior, as well as demonstrate different ways organizations can systematically combat bullying and cultivate civility in the workplace.

Topics include:
  • Behaviors associated with bullying
  • Impact on individuals
  • Impact on communications center operations
  • Communications center management’s responsibility to act
  • Civility and incivility in the workplace
  • Overcoming incivility in the workplace and cultivating civility
  • Conflict resolution
  • Writing and implementing a civility policy
Perfect for a one-day pre-conference or post-conference course.

CDEs Earned: 8

Recertification Requirements: None

Tuition:
Options Term Tuition
  Non-Member Member *
Co-Host 1 day $280 $230
Online 3 weeks $335 $285
Virtual 1 day $355 $305
Contract 1 day Contact us for pricing Contact us for pricing

* You must be a current Associate, Full or Commercial member to receive member discounts on all courses. Online members receive member discounts on online courses only.

** Virtual Classroom Requirements and Expectations

Late fee $25 (applied 10 days prior to course start date)
Tuition includes a comprehensive course manual and all certification fees.
Additional shipping fees may apply for international shipments.

Tuition for live courses does not include travel, lodging, meals or other costs. Online class tuition does not include web access fees or other local internet/web-related costs. Successful students will earn APCO Institute certification.
  • Registration & Cancellation Policy 25 SEAT(S) AVAILABLE
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  • Register Other(s) To gain access and/or establish permissions to register others, you will need to be listed as a Training Coordinator, Training Records Assistant, or Class/Event Registrar. The Authorized Signator of your agency can appoint the role by clicking the Manage Authorized Personnel button from the My Organization page, then clicking the Add Authorized Personnel button to continue.
  • Register Other(s)