RECORDING We’ve all heard the saying “You can’t manage what you don’t measure.” Nowhere is this truer than in the public safety answering point (PSAP) where call handling, response times and quality of service can literally mean the difference between life and death.

All emergency communication centers have performance targets they strive to meet – but are they the right measurements and goals? How effectively and efficiently are you able to track performance against them? Do you spend hours upon hours compiling statistics and sorting through data? How accurate and timely are the results? And once you have the data, how can you use it to make smarter decisions to optimize your PSAP’s performance? In this webinar, we’ll review the current standards that define how most PSAPs measure performance today, the challenges involved, and show you a better way.

What performance metrics are in industry standards
What metrics PSAPs are measuring today and how they’re doing so, including benchmarking comparisons
The pitfalls and challenges of compiling and tracking metrics
How to overcome these challenges and empower your team with up-to-the-minute performance metric updates on drill-through dashboards, wallboards and mobile tablets

Sponsored by

Presenters

Patrick Botz, Director of Engagement, NICE and co-author of The High Performing PSAP
Jody Meiman, Executive Director, Louisville (Ky.) Metro Emergency Services
Barry Furey, former Director of the Raleigh-Wake Emergency Communications Center (N.C.), APCO Life Member and current CEO of Barry Furey Consulting and Training