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Active Shooter Incidents for Public Safety Communications, 2nd Ed.

This course is structured along the arc of events that happen before, during, and after an active shooter incident. The goal of the course is to provide education about the intricate issues and challenges posed by active shooter incidents, including: preparedness for an incident, response to an incident, and the role the telecommunicator plays following an incident. Choose a course number to learn more.
** Due to the nature of this topic it is highly recommended that students have successfully completed a 40 hour formal basic telecommunicator training program. **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
54971Franklin, IN Confirmed 04/24/202011
54969Tuscaloosa, AL05/06/202012
56211Online05/13/2020 - 06/02/202019
53545Online Full 05/13/2020 - 06/02/20200
55930Columbus, OH06/02/20201
56450Laramie, WY06/02/202025
54972Franklin, IN10/02/202018

Bullying and Negativity in the Communications Center, 2nd Ed.

Bullying is prevalent in the workplace including America’s 9-1-1 Comm Centers. The number of U.S workers affected by bullying is a staggering 65.6 million.In this presentation, we will define what bullying is and give some examples. We will also look at the people it affects in our Comm Centers. Finally we will give you the tools to combat the bullying problem in your Comm Center Choose a course number to learn more.
CLASS #LOCATIONSTATUSDATESSEATS LEFT
56212Online04/15/2020 - 05/05/202015
53512Online Full 04/15/2020 - 05/05/20200
56038Online05/06/2020 - 05/26/202023
56358Helena, MT05/14/202025
53513Online06/17/2020 - 07/07/202024

CALEA Campus Security Accreditation Manager

Choose a course number to learn more.
CLASS #LOCATIONSTATUSDATESSEATS LEFT
53647Online05/13/2020 - 07/07/202019

CALEA Law Enforcement Accreditation Manager

Choose a course number to learn more.
CLASS #LOCATIONSTATUSDATESSEATS LEFT
53537Online Full 05/13/2020 - 07/28/20200
56621Online05/13/2020 - 07/28/202020

CALEA Public Safety Training Academy Accreditation Manager

Choose a course number to learn more.
CLASS #LOCATIONSTATUSDATESSEATS LEFT
53650Online05/13/2020 - 07/07/202019

Communications Center Supervisor, 5th Ed., Version 1

The APCO Institute Communications Center Supervisor course is designed for prospective, new or experienced communications supervisors who want to enhance their supervisory skills and knowledge. Choose a course number to learn more.
** Must have completed a 40-hour formal basic telecommunicator training course and CTO program (or have a working knowledge of: APCO ANS 3.103.2.2015 and APCO ANS 3.102.2-2017). If not APCO certified, must provide a signed letter on agency letterhead stating the pre-requisites have been met. **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
54736Online04/15/2020 - 05/19/202010
54737Online05/13/2020 - 06/16/202013
54738Online06/03/2020 - 07/06/202022
56360Joplin, MO06/10/2020 - 06/12/202024
55839Mankato, MN06/16/2020 - 06/18/20207
54739Online06/17/2020 - 07/21/202019

Communications Center Supervisor, 5th Ed., Version 1 Instructor Update

The Communications Center Supervisor, 5th Ed., Version 1 Instructor Update Course is designed to update all current APCO Certified CCS Instructors with the new 5th Edition release. Choose a course number to learn more.
** Students must hold a current CCS 4th edition Instructor certification **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
54849Online04/22/2020 - 05/12/2020100
54850Online04/29/2020 - 05/19/2020100
54851Online05/06/2020 - 05/26/2020100
54852Online05/13/2020 - 06/02/2020100
54853Online05/20/2020 - 06/09/2020100
54855Online05/27/2020 - 06/16/2020100
54856Online06/03/2020 - 06/23/2020100
54857Online06/10/2020 - 06/30/2020100
54858Online06/17/2020 - 07/07/2020100
54859Online06/24/2020 - 07/14/2020100
56224Online07/01/2020 - 07/21/2020100
56225Online07/08/2020 - 07/28/2020100
56226Online07/15/2020 - 08/04/2020100
56227Online07/22/2020 - 08/11/2020100
56228Online07/29/2020 - 08/18/2020100

Communications Center Supervisor, 5th Ed., Version 1 Update

The Communications Center Supervisor, 5th Ed., Version 1 Update Course is designed to bring all previously APCO Certified CCSs current with the new 5th Edition release. Choose a course number to learn more.
** Students must have completed any APCO CCS student course prior to 2019. **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
54773Online04/22/2020 - 05/12/202099
54774Online04/29/2020 - 05/19/202097
54775Online05/06/2020 - 05/26/202099
54776Online05/13/2020 - 06/02/202088
54777Online05/20/2020 - 06/09/2020100
54778Online05/27/2020 - 06/16/2020100
54779Online06/03/2020 - 06/23/2020100
54780Online06/10/2020 - 06/30/2020100
54781Online06/17/2020 - 07/07/2020100
54782Online06/24/2020 - 07/14/2020100
56219Online07/01/2020 - 07/21/2020100
56220Online07/08/2020 - 07/28/2020100
56221Online07/15/2020 - 08/04/2020100
56222Online07/22/2020 - 08/11/2020100
56223Online07/29/2020 - 08/18/2020100

Communications Center Supervisor, 5th Ed., Version 1 Update (2019)

The Communications Center Supervisor, 5th Ed., Version 1 Update (2019) Course is designed to bring all APCO CCSs that certified in 2019 current with the new 5th Edition release. Choose a course number to learn more.
** Students must have completed the CCS 4th edition student course in 2019. **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
54798Online04/22/2020 - 05/12/202099
54799Online04/29/2020 - 05/19/2020100
54800Online05/06/2020 - 05/26/2020100
54801Online05/13/2020 - 06/02/202099
54802Online05/20/2020 - 06/09/2020100
54803Online05/27/2020 - 06/16/2020100
54804Online06/03/2020 - 06/23/2020100
54805Online06/10/2020 - 06/30/2020100
54806Online06/17/2020 - 07/07/2020100
54807Online06/24/2020 - 07/14/2020100
56229Online07/01/2020 - 07/21/2020100
56230Online07/08/2020 - 07/28/2020100
56231Online07/15/2020 - 08/04/2020100
56232Online07/22/2020 - 08/11/2020100
56233Online07/29/2020 - 08/18/2020100

Communications Training Officer, 5th Ed.

The Communications Training Officer (CTO) 5th Edition focuses on the development and maintenance of an agency’s one-on-one training program and provides the training necessary to foster levels of consistency for CTOs as they provide on-the-job training to new hires. Choose a course number to learn more.
** Students must have successfully completed a 40 hour formal basic telecommunicator training program. **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
53606Online Full 05/06/2020 - 06/09/20200
53607Online05/13/2020 - 06/16/20209
53608Online05/20/2020 - 06/23/202019
56362Charles City, VA05/27/2020 - 05/29/202025
56060Richmond, IN06/02/2020 - 06/04/202020
53609Online06/03/2020 - 07/07/202018
53610Online06/10/2020 - 07/14/202020
53611Online06/17/2020 - 07/21/202020
56272Orlando, FL07/30/2020 - 08/01/202027
55424Fayetteville, NC08/12/2020 - 08/14/202019
56361Peoria, AZ09/08/2020 - 09/10/202025
56451Kent, WA10/05/2020 - 10/07/202025

Communications Training Officer, 5th Ed., Instructor

The Communications Training Officer Instructor 5th Edition Course teaches the best CTOs to teach others. Upon completion, the CTO Instructor will be able to train CTOs with APCO Institute materials. CTO Instructors will also be able to help build and maintain the CTO system. Choose a course number to learn more.
** Must hold current Communications Training Officer, 5th Edition student certification. Note: State/Federal certified instructors may be able to submit an APCO Institute Instructor Application Form to obtain an APCO Agency Instructor Certificate **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
55843Sandwich, MA Cancelled 04/13/2020 - 04/17/202025
53753Online04/22/2020 - 06/02/202022
53754Online05/27/2020 - 07/07/202024
56444Northport, AL06/22/2020 - 06/26/202024
53755Online06/24/2020 - 08/04/202024

Comprehensive Quality

A Comprehensive Quality Program cannot be created overnight. A program must be thought out and prior planning efforts put into the system utilizing the methods of measurement and the analysis of results achieved. A successful Quality Program will require a systematic approach. Choose a course number to learn more.
** Students should be experienced in communications center operations, have a working knowledge of communications policies and procedures, and be involved in the Quality Assurance/Quality Improvement process within their agency. **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
53556Online05/20/2020 - 06/23/202024
56279Orlando, FL07/31/2020 - 08/01/202028

Crisis Negotiations for Telecommunicators

This course will build on the knowledge, skills and abilities inherent in basic telecommunicator training programs to educate the public safety communications professional on the most effective way to receive and process calls involving crisis situations and to ensure they fulfill their role as a vital component of the overall public safety response. Choose a course number to learn more.
** Although there is no pre-requisite for the course, it is recommended that registrants for this class have completed a formal 40-hour basic telecommunicator course. **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
56213Online04/15/2020 - 05/05/202014
56049Greer, SC05/05/202017
56039Online05/06/2020 - 05/26/202023
56054Titusville, FL05/13/20207
56449Laramie, WY06/01/202025
56550Online06/10/2020 - 06/30/202025
53562Online06/10/2020 - 06/30/20205

Customer Service in Today's Public Safety Communications

Providing satisfactory customer service in the high energy, often high stress field of public safety communications, is paramount to successful performance in this profession, both for the individual telecommunicator as well as the agency they represent. This course addresses all aspects of customer service and how it impacts our industry. Choose a course number to learn more.
CLASS #LOCATIONSTATUSDATESSEATS LEFT
53488Online04/15/2020 - 05/05/20202
56357Helena, MT05/13/202025
53489Online06/10/2020 - 06/30/202019
55995Flowood, MS08/11/202025

Cybersecurity Fundamentals for the ECC ***NEW CLASS***

Choose a course number to learn more.
CLASS #LOCATIONSTATUSDATESSEATS LEFT
56006Forsyth, GA Cancelled 04/22/202078

Disaster Operations and the Communications Center

This course serves to educate the public safety telecommunicator on a wide range of man-made and natural disasters, their effects on the community and its infrastructure and the response and recovery needs of each. Choose a course number to learn more.
** Although there is no pre-requisite for the course, it is recommended that registrants for this class have completed a formal 40-hour basic telecommunicator course. **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
53524Online04/15/2020 - 05/05/20209
53525Online05/20/2020 - 06/09/202019
53526Online06/10/2020 - 06/30/202020
56363Flowood, MS10/13/202025

Emergency Medical Dispatch Manager

This course will assist with the implementation and management of the APCO Institute EMD Program. It is intended to provide appropriate personnel, whether administrator, communications supervisor or other management personnel, with the necessary guidelines and information required for the management of their agency's EMD program. Choose a course number to learn more.
CLASS #LOCATIONSTATUSDATESSEATS LEFT
53494Online04/15/2020 - 05/05/202014
53495Online06/17/2020 - 07/07/202017

Emergency Medical Dispatch, 5th Ed., Version 4

Topics covered provide the student with the knowledge and foundation to answer calls for emergency medical service and properly prioritize the response. The course also provides the student with the knowledge needed to convey proper pre-arrival instructions to the caller when needed. Choose a course number to learn more.
** Students must have successfully completed a 40 hour basic telecommunicator training program and have current certification in CPR from the American Heart Association, American Red Cross or equivalent. **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
54747Online Full 04/15/2020 - 05/26/20200
54748Online Full 05/06/2020 - 06/16/20200
54749Online05/20/2020 - 06/30/20209
54750Online06/03/2020 - 07/14/202014
54751Online06/17/2020 - 07/28/202015

Emergency Medical Dispatch, 5th Ed., Version 4, Instructor

The APCO Institute EMD program combines telecommunicator skills with medical issues. With this and ASTM standards in mind, the APCO Institute requires that the course be taught by instructors with medical and telecommunicator backgrounds. Choose a course number to learn more.
** 1. Current EMD 5.4 student certification 2. Current CPR (AHA/ARC/Equiv) Certification 3. EMT-A or Paramedic or higher Certification *if applicable 4. Minimum one-year experience in an emergency communications center (ECC), a telematics or 3-1-1 call center. 5. Must be affiliated with an agency. **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
55846Sandwich, MA Cancelled 04/13/2020 - 04/17/202025
54755Online04/22/2020 - 06/02/202018
54756Online05/27/2020 - 07/07/202019
56445Northport, AL06/22/2020 - 06/26/202025
54757Online06/24/2020 - 08/04/202020

Emergency Medical Dispatch, 5th Edition, Version 4 Instructor Update

The Emergency Medical Dispatch, 5th Ed., Version 4 Instructor Update (2020) Course is designed to update all current APCO Certified EMD 5.3 Instructors with the new 5th Edition, Version 4 release. Choose a course number to learn more.
** Students must hold a current Emergency Medical Dispatch, 5th Ed., Version 3 Instructor certification **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
54900Online04/22/2020 - 05/12/202099
54901Online04/29/2020 - 05/19/2020100
54902Online05/06/2020 - 05/26/2020100
54903Online05/13/2020 - 06/02/202099
54904Online05/20/2020 - 06/09/2020100
54905Online05/27/2020 - 06/16/2020100
54906Online06/03/2020 - 06/23/2020100
54907Online06/10/2020 - 06/30/2020100
54908Online06/17/2020 - 07/07/2020100
54909Online06/24/2020 - 07/14/2020100
56214Online07/01/2020 - 07/21/2020100
56215Online07/08/2020 - 07/28/2020100
56216Online07/15/2020 - 08/04/2020100
56217Online07/22/2020 - 08/11/2020100
56218Online07/29/2020 - 08/18/2020100

Fire Service Communications, 2nd Ed., Version 1

APCO Institute's Fire Service Communications, 2nd Edition course raises the bar for in-service fire communications training! This dynamic course covers the terms, techniques and protocols required for excellence in fire service call taking and dispatch. Choose a course number to learn more.
** Although there is no pre-requisite for the course, it is recommended that registrants for this class have completed a formal 40-hour basic telecommunicator course. **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
56551Online05/06/2020 - 06/16/202020
53577Online05/06/2020 - 06/16/20201
53578Online06/03/2020 - 07/13/202012

Fire Service Communications, 2nd Ed., Version 1, Canada

APCO Institute's Fire Service Communications, 2nd Edition Canada course raises the bar for in-service fire communications training! This dynamic course covers the terms, techniques and protocols required for excellence in fire service call taking and dispatch. Choose a course number to learn more.
** Although there is no pre-requisite for the course, it is recommended that registrants for this class have completed a formal 40-hour basic telecommunicator course. **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
53566Online06/03/2020 - 07/13/202016

Fire Service Communications, 2nd Ed., Version 1, Instructor

This course combines enhanced instructional techniques training with specific training on how to conduct the Fire Service Communications, 2nd Edition student course. Successful completion of this course enables your agency instructors to instruct the Fire Service Communications, 2nd Edition student course in-house or regionally, allowing for significant reduction in your in-service training. Choose a course number to learn more.
** Must hold current Fire Service Communications, 2nd Edition student certification. Note: State/Federal certified instructors may be able to submit an APCO Institute Instructor Application Form to obtain an APCO Agency Instructor Certificate **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
55844Sandwich, MA Cancelled 04/13/2020 - 04/17/202025
53776Online04/22/2020 - 06/02/202021
53777Online05/27/2020 - 07/07/202024
56446Northport, AL06/22/2020 - 06/26/202025
53778Online06/24/2020 - 08/04/202024

Illuminations - CTO Track

Instructors in CTO Illuminations present continuing education on training-related topics for CTOs, trainers and other interested individuals. Offered as an annual subscription-based program, the program includes four, courses per year. A new course begins every three months and must be completed within 90 days, prior to the beginning of the next course. 12 CDEs/year. Choose a course number to learn more.
** CTO experience or certification is recommended **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
5369207/01/2020 - 06/30/2021996
5369310/01/2020 - 09/30/20211000

Illuminations - EMD Track

Instructors in the EMD Illuminations Program present monthly topics that meet requirements for EMD recertification. Offered as an annual online subscription-based service, the program enables participants to earn one CDE each month, for a total of 12 CDEs per subscription year. Choose a course number to learn more.
** EMD experience or certification is recommended **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
5371405/01/2020 - 04/30/2021984
5371506/01/2020 - 05/31/20211000
5371607/01/2020 - 06/30/2021998
5371708/01/2020 - 07/31/20211000
5371809/01/2020 - 08/31/20211000
5371910/01/2020 - 09/30/20211000

Illuminations - General Track

The General Illuminations Program covers a wide range of topics and is offered as an annual online subscription-based service. Each month, General Illuminations instructors present timely, relevant topics that can be accessed online, anytime during the month. Each month-long course allows participants to earn one CDE, for a total of 12 CDEs per subscription year. Choose a course number to learn more.
CLASS #LOCATIONSTATUSDATESSEATS LEFT
5370205/01/2020 - 04/30/2021974
5370306/01/2020 - 05/31/20211000
5370407/01/2020 - 06/30/20211000
5370508/01/2020 - 07/31/20211000
5370609/01/2020 - 08/31/20211000
5370710/01/2020 - 09/30/20211000

Instructor Techniques Enrichment Course

Choose a course number to learn more.
CLASS #LOCATIONSTATUSDATESSEATS LEFT
45900Online03/15/2017 - 12/31/2021949

Instructor Techniques, 2nd Ed., for General Instructors

This course explores the basic skills and techniques of teaching. Based on the principles of adult education, students study the dynamics of instructional delivery. Instructional media and exercises used throughout the course reinforce the knowledge attained in discussions and demonstration. This course is ideal for those who have been tasked with training within your agency. Choose a course number to learn more.
** Minimum one year experience in a public safety communications center or a telematics or 3-1-1 call center. **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
55841Sandwich, MA Cancelled 04/13/2020 - 04/17/202025
56448Northport, AL06/22/2020 - 06/26/202025
53789Online06/24/2020 - 08/04/202023

Law Enforcement Communications, 1st Ed.

APCO Institute's Law Enforcement Communications 1st Edition course raises the bar for in-service law enforcement communications training! This dynamic course covers the terms, techniques and protocols required for excellence in law enforcement call taking and dispatch. Choose a course number to learn more.
** Although there is no pre-requisite for the course, it is recommended that registrants for this class have completed a formal 40-hour basic telecommunicator course. **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
53518Online06/10/2020 - 07/21/20201
55010Online Full 06/10/2020 - 07/21/20200
56483Online06/10/2020 - 07/21/202021

Law Enforcement Communications, 1st Ed., Instructor

This course combines enhanced instructional techniques training with specific training on how to conduct the LEC 1st Edition student course. Successful completion of this course enables your agency instructors to instruct the LEC 1st Edition student course in-house or regionally, allowing for significant reduction in your new-hire and in-service training and travel costs. Choose a course number to learn more.
** Must hold current Law Enforcement Communications, 1st Edition student certification. Note: State/Federal certified instructors may be able to submit an APCO Institute Instructor Application Form to obtain an APCO Agency Instructor Certificate **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
55845Sandwich, MA Cancelled 04/13/2020 - 04/17/202025
53764Online04/22/2020 - 06/02/202024
53765Online05/27/2020 - 07/07/202023
56447Northport, AL06/22/2020 - 06/26/202025
53766Online06/24/2020 - 08/04/202024

Public Safety Communications Staffing & Employee Retention

In 2009, the Next Generation of APCO Project RETAINS announced that research had proven turnover rates for Comm Centers in the US were at 19%. That was an increase of 3% since 2005 and still reflected a higher turnover rate than the teaching and nursing industries - both highly publicized staffing crises. Choose a course number to learn more.
CLASS #LOCATIONSTATUSDATESSEATS LEFT
53506Online04/15/2020 - 05/05/202010
53507Online06/17/2020 - 07/07/202020

Public Safety Telecommunicator 1, 7th Ed.

PST1, 7th Edition meets and exceeds industry accepted national basic training standards, including the APCO/ANS 3.103.2.2015 and NFPA 1061 2014 Edition. Choose a course number to learn more.
CLASS #LOCATIONSTATUSDATESSEATS LEFT
53669Online Full 04/22/2020 - 05/19/20200
53670Online Full 04/29/2020 - 05/26/2020-2
56642Online04/29/2020 - 06/09/202023
53671Online Full 05/06/2020 - 06/02/20200
53672Online05/13/2020 - 06/09/202025
53673Online05/20/2020 - 06/16/202023
53674Online05/27/2020 - 06/23/202025
53675Online06/03/2020 - 06/30/202025
53676Online06/10/2020 - 07/07/202023
53677Online06/17/2020 - 07/14/202025
53678Online06/24/2020 - 07/21/202025

Public Safety Telecommunicator 1, 7th Ed. Instructor

This course combines enhanced instructional techniques training with specific training on how to conduct the PST1, 7th Edition student course. Successful completion of this course enables your agency instructors to instruct the PST1, 7th Edition student course in-house or regionally, allowing for significant reduction in your new-hire and in-service training and travel costs. Choose a course number to learn more.
** Must hold current Public Safety Telecommunicator 1, 7th Edition student certification. Note: State/Federal certified instructors may be able to submit an APCO Institute Instructor Application Form to obtain an APCO Agency Instructor Certificate **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
55842Sandwich, MA Cancelled 04/13/2020 - 04/17/202025
53730Online04/22/2020 - 06/02/20208
53731Online05/27/2020 - 07/07/202023
56443Northport, AL06/22/2020 - 06/26/202024
53732Online06/24/2020 - 08/04/202021

Public Safety Telecommunicator 1, 7th Ed., Canada

PST 1, 7th Edition training program has been revised to address Canadian Emergency Services Communications terminology and to introduce provincial and federal legislative requirements impacting Public Safety Communications across Canada. Choose a course number to learn more.
CLASS #LOCATIONSTATUSDATESSEATS LEFT
53616Online04/22/2020 - 05/19/202017
53617Online06/24/2020 - 07/21/202025

Surviving Stress

Stress affects people of all ages, professions and life situations. Understanding these causes of stress in the profession will allow the Public Safety Telecommunicator to recognize and mitigate some of the stressful situations that they may encounter. This course addresses how to detect stress within yourself and co-workers and provides measures to reduce the impact. Choose a course number to learn more.
CLASS #LOCATIONSTATUSDATESSEATS LEFT
53500Online04/15/2020 - 05/05/202011
53501Online06/17/2020 - 07/07/202018
56452Kent, WA10/08/202025
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