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Active Shooter Incidents for Public Safety Communications, 2nd Ed.

This course is structured along the arc of events that happen before, during, and after an active shooter incident. The goal of the course is to provide education about the intricate issues and challenges posed by active shooter incidents, including: preparedness for an incident, response to an incident, and the role the telecommunicator plays following an incident. Choose a course number to learn more.
** Due to the nature of this topic it is highly recommended that students have successfully completed a 40-hour formal basic instructor-led telecommunicator training program. **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
60065Online Full 11/03/2021 - 11/23/20210
60066Online Full 11/17/2021 - 12/07/20210
61618Columbus, OH11/30/202116
60067Online12/01/2021 - 12/21/202121
60133Online01/05/2022 - 01/25/202223
60134Online01/19/2022 - 02/08/202225
60135Online02/02/2022 - 02/22/202225
60136Online03/02/2022 - 03/22/202225
60137Online04/06/2022 - 04/26/202225
60138Online05/11/2022 - 05/31/202225
60139Online06/01/2022 - 06/21/202225
60140Online06/15/2022 - 07/05/202225

Bullying and Negativity in the Communications Center, 2nd Ed.

Bullying is prevalent in the workplace including America’s 9-1-1 Comm Centers. The number of U.S workers affected by bullying is a staggering 65.6 million.In this presentation, we will define what bullying is and give some examples. We will also look at the people it affects in our Comm Centers. Finally we will give you the tools to combat the bullying problem in your Comm Center Choose a course number to learn more.
CLASS #LOCATIONSTATUSDATESSEATS LEFT
60163Online11/03/2021 - 11/23/202111
60164Online11/17/2021 - 12/07/202120
60165Online12/01/2021 - 12/21/202125
60166Online01/05/2022 - 01/25/202219
60167Online01/12/2022 - 02/01/202220
60168Online01/19/2022 - 02/08/202219
60169Online02/02/2022 - 02/22/202225
60170Online03/02/2022 - 03/22/202225
60171Online04/06/2022 - 04/26/202225
61882Riverside, CA04/13/202225
60172Online04/20/2022 - 05/10/202225
60173Online05/11/2022 - 05/31/202225
60175Online06/01/2022 - 06/21/202225
60176Online06/15/2022 - 07/05/202225

CALEA Campus Security Accreditation Manager

Choose a course number to learn more.
CLASS #LOCATIONSTATUSDATESSEATS LEFT
59965Online01/12/2022 - 03/08/202217

CALEA Law Enforcement Accreditation Manager

Choose a course number to learn more.
CLASS #LOCATIONSTATUSDATESSEATS LEFT
59972Online01/19/2022 - 04/05/20227

CALEA Public Safety Communications Accreditation Manager

Recognizing that the success of the accreditation process is dependent upon the skills of the accreditation manager, this online course was developed specifically for the CALEA Public Safety Communications Accreditation Manager. Choose a course number to learn more.
CLASS #LOCATIONSTATUSDATESSEATS LEFT
59947Online01/12/2022 - 03/08/202215

CALEA Public Safety Training Academy Accreditation Manager

Choose a course number to learn more.
CLASS #LOCATIONSTATUSDATESSEATS LEFT
59960Online01/12/2022 - 03/08/202219

Communications Center Supervisor, 5th Ed., Version 1

The APCO Institute Communications Center Supervisor course is designed for prospective, new or experienced communications supervisors who want to enhance their supervisory skills and knowledge. Choose a course number to learn more.
** Must have completed a formal, basic instructor-led 40-hour telecommunicator course and CTO program (or have a working knowledge of: APCO ANS 3.103.2.2015 and APCO ANS 3.104.2-2017). If not APCO certified, must provide a signed letter on agency letterhead stating the pre-requisites have been met. **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
59956Online11/03/2021 - 12/07/202111
61995Marietta , GA11/08/2021 - 11/10/202111
59957Online11/10/2021 - 12/14/202114
59958Online11/17/2021 - 12/21/202121
62159Owatonna, MN12/06/2021 - 12/08/202123
59962Online12/08/2021 - 01/18/202222
59966Online12/15/2021 - 01/25/202220
59968Online01/05/2022 - 02/08/202220
59929Virtual Classroom01/10/2022 - 01/12/202215
59970Online01/19/2022 - 02/22/202221
59973Online02/02/2022 - 03/08/202220
59980Online02/09/2022 - 03/15/202222
59981Online02/16/2022 - 03/22/202222
62124Plainfield, IL03/08/2022 - 03/10/202223
59984Online03/16/2022 - 04/19/202222
61055Virtual Classroom03/21/2022 - 03/23/202220
59985Online03/30/2022 - 05/03/202222
59987Online04/06/2022 - 05/10/202222
59989Online04/13/2022 - 05/17/202222
59990Online04/20/2022 - 05/24/202222
59993Online05/04/2022 - 06/07/202222
59996Online05/18/2022 - 06/21/202222
59998Online06/01/2022 - 07/05/202222
59930Virtual Classroom06/06/2022 - 06/08/202220
60000Online06/15/2022 - 07/19/202222
60004Online06/29/2022 - 08/02/202222

Communications Center Supervisor, 5th Ed., Version 1 Instructor Update

The Communications Center Supervisor, 5th Ed., Version 1 Instructor Update Course is designed to update all current APCO Certified CCS Instructors with the new 5th Edition release. Choose a course number to learn more.
** Students must hold a current CCS 4th edition Instructor certification **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
60407Online10/27/2021 - 11/16/2021100
60408Online11/03/2021 - 11/23/2021100
60410Online11/10/2021 - 11/30/2021100
60413Online11/17/2021 - 12/07/2021100
60414Online11/24/2021 - 12/14/2021100
60415Online12/01/2021 - 12/21/2021100
60416Online12/08/2021 - 12/28/2021100

Communications Center Supervisor, 5th Ed., Version 1 Update

The Communications Center Supervisor, 5th Ed., Version 1 Update Course is designed to bring all previously APCO Certified CCSs current with the new 5th Edition release. Choose a course number to learn more.
** Students must have completed any previous version of the APCO CCS student course. **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
60300Online10/27/2021 - 11/16/202198
60301Online11/03/2021 - 11/23/202199
60303Online11/10/2021 - 11/30/2021100
60304Online11/17/2021 - 12/07/202198
60306Online11/24/2021 - 12/14/2021100
60307Online12/01/2021 - 12/21/2021100
60309Online12/08/2021 - 12/28/2021100

Communications Training Officer, 5th Ed.

The Communications Training Officer (CTO) 5th Edition focuses on the development and maintenance of an agency’s one-on-one training program and provides the training necessary to foster levels of consistency for CTOs as they provide on-the-job training to new hires. Choose a course number to learn more.
** Students must have successfully completed a formal, instructor-led 40-hour basic telecommunicator training program. **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
60112Online Full 11/03/2021 - 12/07/2021-1
60113Online Full 11/10/2021 - 12/14/20210
61994Forest Hill, MD11/15/2021 - 11/17/202119
60114Online Full 11/17/2021 - 12/21/20210

Communications Training Officer, 5th Ed., Instructor

The Communications Training Officer Instructor 5th Edition Course teaches the best CTOs to teach others. Upon completion, the CTO Instructor will be able to train CTOs with APCO Institute materials. CTO Instructors will also be able to help build and maintain the CTO system. Choose a course number to learn more.
** Must hold current Communications Training Officer, 5th Edition student certification and have minimum one-year experience in an emergency communications center (ECC), a telematics or 3-1-1 call center. **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
60045Online10/27/2021 - 12/07/20218

Communications Training Officer, 6th Ed.

APCO’s Communications Training Officer (CTO) 6th Edition course instructs CTOs how to support their agencies in running standardized training programs built on principles of performance-based training, performance management, and objective documentation. Choose a course number to learn more.
** Students must have successfully completed a formal, instructor-led 40-hour basic telecommunicator training program. **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
60463Online Full 01/05/2022 - 02/08/20220
60464Online01/05/2022 - 02/08/202212
61833Kilgore, TX01/10/2022 - 01/12/202222
60466Online01/12/2022 - 02/15/202220
60465Online01/12/2022 - 02/15/202220
60446Virtual Classroom01/18/2022 - 01/20/20225
60468Online01/19/2022 - 02/22/202220
60467Online01/19/2022 - 02/22/202220
62122Plainfield, IL01/24/2022 - 01/26/202222
60471Online01/26/2022 - 03/01/202220
60469Online01/26/2022 - 03/01/202220
60473Online02/02/2022 - 03/08/202220
60472Online02/02/2022 - 03/08/202220
62064Floral Park, NY02/07/2022 - 02/09/202225
60474Online02/09/2022 - 03/15/202220
60475Online02/09/2022 - 03/15/202220
60476Online02/16/2022 - 03/22/202220
60477Online02/16/2022 - 03/22/202220
62123Plainfield, IL02/21/2022 - 02/23/202222
61867Pensacola, FL02/22/2022 - 02/24/202225
60478Online02/23/2022 - 03/29/202220
60479Online03/02/2022 - 04/05/202220
60481Online03/09/2022 - 04/12/202220
60482Online03/09/2022 - 04/12/202220
60484Online03/16/2022 - 04/19/202220
60485Online03/23/2022 - 04/26/202220
60486Online03/30/2022 - 05/03/202220
60489Online04/06/2022 - 05/10/202220
60487Online04/06/2022 - 05/10/202220
60448Virtual Classroom04/12/2022 - 04/14/202220
60490Online04/13/2022 - 05/17/202220
60492Online04/20/2022 - 05/24/202220
60493Online04/27/2022 - 05/31/202220
60496Online05/04/2022 - 06/07/202220
60495Online05/04/2022 - 06/07/202220
60498Online05/11/2022 - 06/14/202220
60501Online05/18/2022 - 06/21/202220
60502Online05/25/2022 - 06/28/202220
60503Online06/01/2022 - 07/05/202220
60504Online06/08/2022 - 07/12/202220
60505Online06/08/2022 - 07/12/202220
60506Online06/15/2022 - 07/19/202220
60507Online06/22/2022 - 07/26/202220
60508Online06/29/2022 - 08/02/202220

Communications Training Officer, 6th Ed., Instructor

The Communications Training Officer Instructor 6th Edition Course teaches the best CTOs to teach others. Upon completion, the CTO Instructor will be able to train CTOs with APCO Institute materials. CTO Instructors will also be able to help build and maintain the CTO system. Choose a course number to learn more.
** Must hold current Communications Training Officer, 6th Edition student certification and have minimum one-year experience in an emergency communications center (ECC), a telematics or 3-1-1 call center. **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
60451Online01/26/2022 - 03/08/202224
60452Online02/23/2022 - 04/05/202224
60453Online03/23/2022 - 05/03/202224
60454Online04/27/2022 - 06/07/202224
60455Online05/25/2022 - 07/05/202224
60456Online06/22/2022 - 08/02/202224

Communications Training Officer, 6th Edition Instructor Update

The APCO CTO 6th Edition Instructor Version Update course is designed to bring APCO Certified CTO 5th edition Instructors current with the new 6th Edition release. Choose a course number to learn more.
** Students must hold a current CTO 5th edition Instructor certification. **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
60847Online01/05/2022 - 01/25/202294
60973Online01/12/2022 - 02/01/2022230
60974Online01/19/2022 - 02/08/2022242
60975Online01/26/2022 - 02/15/2022245
60976Online02/02/2022 - 02/22/2022246
60978Online02/09/2022 - 03/01/2022248
60979Online02/16/2022 - 03/08/2022249
60980Online02/23/2022 - 03/15/2022249
60981Online03/02/2022 - 03/22/2022247
60983Online03/09/2022 - 03/29/2022250
60984Online03/16/2022 - 04/05/2022250
60985Online03/23/2022 - 04/12/2022250
60986Online03/30/2022 - 04/19/2022250
60987Online04/06/2022 - 04/26/2022250
60988Online04/13/2022 - 05/03/2022250
60989Online04/20/2022 - 05/10/2022250
60990Online04/27/2022 - 05/17/2022250
60991Online05/04/2022 - 05/24/2022248
61134Online05/11/2022 - 05/31/2022250
60993Online05/18/2022 - 06/07/2022249
60994Online05/25/2022 - 06/14/2022250
60995Online06/01/2022 - 06/21/2022250
60996Online06/08/2022 - 06/28/2022250
60997Online06/15/2022 - 07/05/2022250
60998Online06/22/2022 - 07/12/2022250
60999Online06/29/2022 - 07/19/2022250
61107Online07/06/2022 - 07/26/2022250
61108Online07/13/2022 - 08/02/2022250
61109Online07/20/2022 - 08/09/2022250
61110Online07/27/2022 - 08/16/2022250
61111Online08/03/2022 - 08/23/2022250
61112Online08/10/2022 - 08/30/2022250
61113Online08/17/2022 - 09/06/2022250
61114Online08/24/2022 - 09/13/2022250
61115Online08/31/2022 - 09/20/2022250
61116Online09/07/2022 - 09/27/2022250
61117Online09/14/2022 - 10/04/2022250
61118Online09/21/2022 - 10/11/2022250
61119Online09/28/2022 - 10/18/2022250
61120Online10/05/2022 - 10/25/2022250
61122Online10/12/2022 - 11/01/2022250
61123Online10/19/2022 - 11/08/2022250
61124Online10/26/2022 - 11/15/2022250
61125Online11/02/2022 - 11/22/2022250
61126Online11/09/2022 - 11/29/2022250
61127Online11/16/2022 - 12/06/2022250
61128Online11/23/2022 - 12/13/2022250
61129Online11/30/2022 - 12/20/2022250
61130Online12/07/2022 - 12/27/2022250
61131Online12/14/2022 - 01/03/2023250
61132Online12/21/2022 - 01/10/2023250
61133Online12/28/2022 - 01/17/2023250

Communications Training Officer, 6th Edition Update

The CTO 6th Edition Version Update Course is designed to bring APCO Certified CTO 5th edition students current with the new 6th Edition release. Choose a course number to learn more.
** Students must hold a current CTO 5 certification. **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
60846Online Full 01/05/2022 - 01/25/20220
60871Online Full 01/12/2022 - 02/01/20220
60872Online01/19/2022 - 02/08/202222
60873Online01/26/2022 - 02/15/2022222
60874Online02/02/2022 - 02/22/2022212
60875Online02/09/2022 - 03/01/2022242
60877Online02/16/2022 - 03/08/2022245
60878Online02/23/2022 - 03/15/2022249
60879Online03/02/2022 - 03/22/2022238
60880Online03/09/2022 - 03/29/2022248
60881Online03/16/2022 - 04/05/2022249
60882Online03/23/2022 - 04/12/2022250
60883Online03/30/2022 - 04/19/2022250
60884Online04/06/2022 - 04/26/2022247
60885Online04/13/2022 - 05/03/2022250
60886Online04/20/2022 - 05/10/2022249
60887Online04/27/2022 - 05/17/2022249
60888Online05/04/2022 - 05/24/2022248
60889Online05/11/2022 - 05/31/2022249
60890Online05/18/2022 - 06/07/2022249
60891Online05/25/2022 - 06/14/2022249
60894Online06/08/2022 - 06/28/2022246
60895Online06/15/2022 - 07/05/2022249
60896Online06/22/2022 - 07/12/2022250
60897Online06/29/2022 - 07/19/2022250
60900Online07/06/2022 - 07/26/2022250
60901Online07/13/2022 - 08/02/2022250
60902Online07/20/2022 - 08/09/2022250
60903Online07/27/2022 - 08/16/2022250
60904Online08/03/2022 - 08/23/2022250
60906Online08/10/2022 - 08/30/2022250
60907Online08/17/2022 - 09/06/2022250
60908Online08/24/2022 - 09/13/2022250
60909Online08/31/2022 - 09/20/2022249
60911Online09/14/2022 - 10/04/2022250
60912Online09/21/2022 - 10/11/2022250
60930Online09/28/2022 - 10/18/2022250
60931Online10/05/2022 - 10/25/2022248
60932Online10/12/2022 - 11/01/2022250
60933Online10/19/2022 - 11/08/2022250
60934Online10/26/2022 - 11/15/2022249
60935Online11/02/2022 - 11/22/2022236
60936Online11/09/2022 - 11/29/2022250
60937Online11/16/2022 - 12/06/2022250
60939Online11/23/2022 - 12/13/2022250
60940Online11/30/2022 - 12/20/2022250
60941Online12/07/2022 - 12/27/2022249
60942Online12/14/2022 - 01/03/2023250
60943Online12/21/2022 - 01/10/2023250
60946Online12/28/2022 - 01/17/2023250

Comprehensive Quality

A Comprehensive Quality Program cannot be created overnight. A program must be thought out and prior planning efforts put into the system utilizing the methods of measurement and the analysis of results achieved. A successful Quality Program will require a systematic approach. Choose a course number to learn more.
** Students should be experienced in communications center operations, have a working knowledge of communications policies and procedures, and be involved in the Quality Assurance/Quality Improvement process within their agency. **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
60192Online01/12/2022 - 02/15/202222
60193Online03/09/2022 - 04/12/202224
60194Online04/20/2022 - 05/24/202225
60195Online05/18/2022 - 06/21/202225
60196Online06/15/2022 - 07/19/202225

Crisis Negotiations for Telecommunicators

This course will build on the knowledge, skills and abilities inherent in basic telecommunicator training programs to educate the public safety communications professional on the most effective way to receive and process calls involving crisis situations and to ensure they fulfill their role as a vital component of the overall public safety response. Choose a course number to learn more.
** Although there is no pre-requisite for the course, it is recommended that registrants for this class have successfully completed a 40-hour formal basic instructor-led telecommunicator training program. **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
59931Virtual Classroom11/09/20214
60181Online Full 12/01/2021 - 12/21/20210
62100Grand Junction, CO12/13/202112
62101Grand Junction, CO12/14/20218
62102Grand Junction, CO12/15/202110
60182Online02/02/2022 - 02/22/202211
59932Virtual Classroom03/15/202220
60183Online04/06/2022 - 04/26/202225
60184Online05/11/2022 - 05/31/202225
60185Online06/01/2022 - 06/21/202225
61059Virtual Classroom06/14/202220
60187Online06/29/2022 - 07/19/202225

Customer Service in Today's Public Safety Communications

Providing satisfactory customer service in the high energy, often high stress field of public safety communications, is paramount to successful performance in this profession, both for the individual telecommunicator as well as the agency they represent. This course addresses all aspects of customer service and how it impacts our industry. Choose a course number to learn more.
CLASS #LOCATIONSTATUSDATESSEATS LEFT
60266Online11/03/2021 - 11/23/20217
61529Boerne, TX11/15/202125
60344Online11/17/2021 - 12/07/202119
60346Online12/01/2021 - 12/21/202119
60349Online01/05/2022 - 01/25/202220
60350Online02/02/2022 - 02/22/202220
60355Online03/02/2022 - 03/22/202220
60357Online04/06/2022 - 04/26/202220
60359Online04/20/2022 - 05/10/202220
60362Online05/11/2022 - 05/31/202220
60363Online06/01/2022 - 06/21/202220
60365Online06/15/2022 - 07/05/202220

Cybersecurity Fundamentals for the ECC

Choose a course number to learn more.
CLASS #LOCATIONSTATUSDATESSEATS LEFT
62069Virtual Classroom01/11/202220
62070Virtual Classroom02/09/202220

Disaster Operations and the Communications Center

This course serves to educate the public safety telecommunicator on a wide range of man-made and natural disasters, their effects on the community and its infrastructure and the response and recovery needs of each. Choose a course number to learn more.
** Although there is no pre-requisite for the course, it is recommended that registrants for this class have successfully completed a 40-hour formal basic instructor-led telecommunicator training program. **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
60200Online12/01/2021 - 12/21/202114
60201Online02/02/2022 - 02/22/202220
60202Online03/02/2022 - 03/22/202220
60203Online04/06/2022 - 04/26/202220
60204Online06/01/2022 - 06/21/202220
60205Online06/29/2022 - 07/19/202220

Emergency Medical Dispatch Manager

This course will assist with the implementation and management of the APCO Institute EMD Program. It is intended to provide appropriate personnel, whether administrator, communications supervisor or other management personnel, with the necessary guidelines and information required for the management of their agency's EMD program. Choose a course number to learn more.
CLASS #LOCATIONSTATUSDATESSEATS LEFT
60514Online11/03/2021 - 11/23/202113
60515Online12/01/2021 - 12/21/202117
60516Online01/05/2022 - 01/25/202219
60517Online02/02/2022 - 02/22/202220
59942Virtual Classroom02/08/202219
60518Online03/02/2022 - 03/22/202220
60519Online04/06/2022 - 04/26/202220
60520Online05/11/2022 - 05/31/202220
60521Online06/01/2022 - 06/21/202220
60522Online06/29/2022 - 07/19/202220

Emergency Medical Dispatch, 5th Ed., Version 4

Topics covered provide the student with the knowledge and foundation to answer calls for emergency medical service and properly prioritize the response. The course also provides the student with the knowledge needed to convey proper pre-arrival instructions to the caller when needed. Choose a course number to learn more.
** Students must have successfully completed a formal, instructor-led 40-hour basic telecommunicator training program and have current certification in CPR from the American Heart Association, American Red Cross or equivalent. **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
60049Online11/03/2021 - 12/14/20215
60050Online11/10/2021 - 12/21/202110
60052Online11/17/2021 - 01/04/202213
60055Online12/08/2021 - 01/25/202214
60058Online12/29/2021 - 02/08/202213
60271Online01/12/2022 - 02/22/202215
60272Online01/26/2022 - 03/08/202215
60273Online02/02/2022 - 03/15/202215
60276Online02/09/2022 - 03/22/202215
60278Online02/16/2022 - 03/29/202215
60279Online03/02/2022 - 04/12/202215
60281Online03/09/2022 - 04/19/202215
60285Online03/16/2022 - 04/26/202215
60287Online03/30/2022 - 05/10/202215
60290Online04/13/2022 - 05/24/202215
60294Online04/20/2022 - 05/31/202215
60302Online04/27/2022 - 06/07/202215
60297Online05/04/2022 - 06/14/202215
60305Online05/11/2022 - 06/21/202215
60308Online05/18/2022 - 06/28/202215
60310Online05/25/2022 - 07/05/202215
60311Online06/08/2022 - 07/19/202215
60312Online06/22/2022 - 08/02/202215

Emergency Medical Dispatch, 5th Ed., Version 4, Instructor

The APCO Institute EMD program combines telecommunicator skills with medical issues. With this and ASTM standards in mind, the APCO Institute requires that the course be taught by instructors with medical and telecommunicator backgrounds. Choose a course number to learn more.
** 1. Current EMD 5.4 student certification 2. Current CPR (AHA/ARC/Equiv) Certification 3. EMT-A or Paramedic or higher Certification *if applicable 4. Minimum one-year experience in an emergency communications center (ECC), a telematics or 3-1-1 call center. 5. Must be affiliated with an agency. **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
60053Online10/27/2021 - 12/07/202123
60054Online11/24/2021 - 01/11/202224
60056Online12/29/2021 - 02/08/202223
60057Online01/26/2022 - 03/08/202224
60059Online02/23/2022 - 04/05/202224
60060Online03/23/2022 - 05/03/202224
60061Online04/27/2022 - 06/07/202224
60062Online05/25/2022 - 07/05/202224
60063Online06/22/2022 - 08/02/202224

Emergency Medical Dispatch, 5th Edition, Version 4 Instructor Update (2021)

The Emergency Medical Dispatch, 5th Ed., Version 4 Instructor Update (2021) Course is designed to update all current APCO Certified EMD 5.3 Instructors with the new 5th Edition, Version 4 release. Choose a course number to learn more.
** Students must hold a current Emergency Medical Dispatch, 5th Ed., Version 3 Instructor certification **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
60433Online10/27/2021 - 11/16/2021100
60434Online11/03/2021 - 11/23/2021100
60435Online11/10/2021 - 11/30/2021100
60436Online11/17/2021 - 12/07/2021100
60437Online11/24/2021 - 12/14/2021100
60438Online12/01/2021 - 12/21/2021100
60439Online12/08/2021100

Fire Service Communications, 2nd Ed., Version 1

APCO Institute's Fire Service Communications, 2nd Edition course raises the bar for in-service fire communications training! This dynamic course covers the terms, techniques and protocols required for excellence in fire service call taking and dispatch. Choose a course number to learn more.
** Although there is no pre-requisite for the course, it is recommended that registrants for this class have successfully completed a 40-hour formal basic instructor-led telecommunicator training program. **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
61961Online Full 12/01/2021 - 01/18/20220
60374Online01/05/2022 - 02/15/20229
60375Online02/02/2022 - 03/15/202222
60378Online02/16/2022 - 03/29/202221
60380Online03/09/2022 - 04/19/202222
60385Online03/30/2022 - 05/10/202222
60390Online04/13/2022 - 05/24/202222
60404Online05/04/2022 - 06/14/202222
60411Online06/08/2022 - 07/19/202222

Fire Service Communications, 2nd Ed., Version 1, Canada

APCO Institute's Fire Service Communications, 2nd Edition Canada course raises the bar for in-service fire communications training! This dynamic course covers the terms, techniques and protocols required for excellence in fire service call taking and dispatch. Choose a course number to learn more.
** Although there is no pre-requisite for the course, it is recommended that registrants for this class have successfully completed a 40-hour formal basic instructor-led telecommunicator training program. **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
60223Online01/05/2022 - 02/15/202221
60224Online03/09/2022 - 04/19/202222
60225Online06/08/2022 - 07/19/202222

Fire Service Communications, 2nd Ed., Version 1, Instructor

This course combines enhanced instructional techniques training with specific training on how to conduct the Fire Service Communications, 2nd Edition student course. Successful completion of this course enables your agency instructors to instruct the Fire Service Communications, 2nd Edition student course in-house or regionally, allowing for significant reduction in your in-service training. Choose a course number to learn more.
** Must hold current Fire Service Communications, 2nd Edition student certification and have minimum one-year experience in an emergency communications center (ECC), a telematics or 3-1-1 call center. **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
60025Online10/27/2021 - 12/07/202122
60027Online11/24/2021 - 01/11/202222
60028Online12/29/2021 - 02/08/202224
60030Online01/26/2022 - 03/08/202224
60032Online02/23/2022 - 04/05/202224
60033Online03/23/2022 - 05/03/202224
60035Online04/27/2022 - 06/07/202224
60036Online05/25/2022 - 07/05/202224
60038Online06/22/2022 - 08/02/202224

Fundamentals of Tactical Dispatch

The mission of a Tactical Dispatch Team is to provide emergency communications support to Incident Command at a critical incident or an event outside the routine capabilities of normal operations. In this APCO course, we explore the key knowledge and skills for tactical dispatch with the instructor and fellow students working together on scenarios that capture real-world experiences. Choose a course number to learn more.
** 1. Minimum one-year experience as an ECC telecommunicator 2. Students must have successfully completed a formal, instructor-led 40-hour basic telecommunicator training program 3. Successful completion of the free FEMA courses: IS 100, IS 200 and IS 700 **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
60538Online11/03/2021 - 11/23/202114
59916Virtual Classroom11/04/2021 - 11/05/20212
60539Online12/01/2021 - 12/21/202123
60540Online01/05/2022 - 01/25/202222
60541Online02/02/2022 - 02/22/202225
59917Virtual Classroom02/17/2022 - 02/18/202220
60542Online03/02/2022 - 03/22/202225
60543Online04/06/2022 - 04/26/202225
62164Bozeman, MT04/20/2022 - 04/21/202220
60544Online05/11/2022 - 05/31/202225
59918Virtual Classroom05/12/2022 - 05/13/202219
60545Online06/01/2022 - 06/21/202225
60546Online06/29/2022 - 07/19/202225

Illuminations - CTO Track

Instructors in CTO Illuminations present continuing education on training-related topics for CTOs, trainers and other interested individuals. Offered as an annual subscription-based program, the program includes four, courses per year. A new course begins every three months and must be completed within 90 days, prior to the beginning of the next course. 12 CDEs/year. Choose a course number to learn more.
** CTO experience or certification is recommended **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
6011501/01/2022 - 12/31/2022990
6011604/01/2022 - 03/31/20231000

Illuminations - EMD Track

Instructors in the EMD Illuminations Program present monthly topics that meet requirements for EMD recertification. Offered as an annual online subscription-based service, the program enables participants to earn one CDE each month, for a total of 12 CDEs per subscription year. Choose a course number to learn more.
** EMD experience or certification is recommended **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
5711811/01/2021 - 10/31/2022975
5711912/01/2021 - 11/30/2022999
6014701/01/2022 - 12/31/20221000
6014903/01/2022 - 02/28/20231000

Illuminations - General Track

The General Illuminations Program covers a wide range of topics and is offered as an annual online subscription-based service. Each month, General Illuminations instructors present timely, relevant topics that can be accessed online, anytime during the month. Each month-long course allows participants to earn one CDE, for a total of 12 CDEs per subscription year. Choose a course number to learn more.
CLASS #LOCATIONSTATUSDATESSEATS LEFT
5710211/01/2021 - 10/31/2022943
5710312/01/2021 - 11/30/2022999
6011901/01/2022 - 12/31/2022991
6012002/01/2022 - 01/31/20221000
6012103/01/2022 - 02/28/20231000
6012204/01/2022 - 03/31/20231000

Law Enforcement Communications, 1st Ed.

APCO Institute's Law Enforcement Communications 1st Edition course raises the bar for in-service law enforcement communications training! This dynamic course covers the terms, techniques and protocols required for excellence in law enforcement call taking and dispatch. Choose a course number to learn more.
** Although there is no pre-requisite for the course, it is recommended that registrants for this class have successfully completed a 40-hour formal basic instructor-led telecommunicator training program. **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
60527Online01/05/2022 - 02/15/202214
60528Online02/02/2022 - 03/15/202220
60529Online03/09/2022 - 04/19/202222
60530Online04/13/2022 - 05/24/202222
60531Online05/04/2022 - 06/14/202222
60533Online06/08/2022 - 07/19/202222

Law Enforcement Communications, 1st Ed., Instructor

This course combines enhanced instructional techniques training with specific training on how to conduct the LEC 1st Edition student course. Successful completion of this course enables your agency instructors to instruct the LEC 1st Edition student course in-house or regionally, allowing for significant reduction in your new-hire and in-service training and travel costs. Choose a course number to learn more.
** Must hold current Law Enforcement Communications, 1st Edition student certification and have minimum one-year experience in an emergency communications center (ECC), a telematics or 3-1-1 call center. **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
60011Online10/27/2021 - 12/07/202124
60012Online11/24/2021 - 01/11/202224
60013Online12/29/2021 - 02/08/202218
60014Online01/26/2022 - 03/08/202224
60015Online02/23/2022 - 04/05/202224
60016Online03/23/2022 - 05/03/202224
60017Online04/27/2022 - 06/07/202224
60018Online05/25/2022 - 07/05/202224
60019Online06/22/2022 - 08/02/202224

Public Safety Communications Staffing & Employee Retention

In 2009, the Next Generation of APCO Project RETAINS announced that research had proven turnover rates for Comm Centers in the US were at 19%. That was an increase of 3% since 2005 and still reflected a higher turnover rate than the teaching and nursing industries - both highly publicized staffing crises. Choose a course number to learn more.
CLASS #LOCATIONSTATUSDATESSEATS LEFT
60143Online01/05/2022 - 01/25/202213
60144Online04/06/2022 - 04/26/202220

Public Safety Telecommunicator 1, 7th Ed.

PST1, 7th Edition meets and exceeds industry accepted national basic training standards, including the APCO/ANS 3.103.2.2015 and NFPA 1061 2014 Edition. Choose a course number to learn more.
CLASS #LOCATIONSTATUSDATESSEATS LEFT
60332Online Full 10/27/2021 - 11/23/20210
60340Online Full 11/03/2021 - 11/30/20210
60339Online Full 11/03/2021 - 11/30/20210
60341Online11/10/2021 - 12/07/20211
60342Online11/17/2021 - 12/14/202117
60343Online11/24/2021 - 12/21/202124
60345Online12/01/2021 - 01/04/202223
60347Online12/08/2021 - 01/11/202225
60348Online12/15/2021 - 01/18/202224
60352Online12/29/2021 - 01/25/202225
60351Online12/29/2021 - 01/25/202225
60353Online01/05/2022 - 02/01/202220
62120Plainfield, IL01/10/2022 - 01/14/202221
60354Online01/12/2022 - 02/08/202224
59939Virtual Classroom01/17/2022 - 01/21/202217
60358Online01/19/2022 - 02/15/202225
60356Online01/19/2022 - 02/15/202225
60360Online01/26/2022 - 02/22/202225
60361Online02/02/2022 - 03/01/202225
62121Plainfield, IL02/07/2022 - 02/11/202222
60366Online02/09/2022 - 03/08/202225
60364Online02/09/2022 - 03/08/202225
60371Online02/16/2022 - 03/15/202225
60373Online02/23/2022 - 03/22/202225
60376Online03/02/2022 - 03/29/202225
60379Online03/09/2022 - 04/05/202225
60386Online03/16/2022 - 04/12/202225
60389Online03/23/2022 - 04/19/202225
61058Virtual Classroom03/28/2022 - 04/01/202220
60393Online03/30/2022 - 04/26/202225
60396Online04/06/2022 - 05/03/202225
60400Online04/13/2022 - 05/10/202225
60406Online04/13/2022 - 05/10/202225
60409Online04/20/2022 - 05/17/202225
60440Online04/27/2022 - 05/24/202225
60441Online05/04/2022 - 05/31/202225
60442Online05/11/2022 - 06/07/202225
60443Online05/18/2022 - 06/14/202225
60445Online05/18/2022 - 06/14/202225
59940Virtual Classroom05/23/2022 - 05/27/202220
60447Online05/25/2022 - 06/21/202225
60449Online06/01/2022 - 06/28/202225
60459Online06/08/2022 - 07/05/202225
60460Online06/15/2022 - 07/12/202225
60461Online06/22/2022 - 07/19/202225
60462Online06/29/2022 - 07/26/202225

Public Safety Telecommunicator 1, 7th Ed. Instructor

This course combines enhanced instructional techniques training with specific training on how to conduct the PST1, 7th Edition student course. Successful completion of this course enables your agency instructors to instruct the PST1, 7th Edition student course in-house or regionally, allowing for significant reduction in your new-hire and in-service training and travel costs. Choose a course number to learn more.
** Must hold current Public Safety Telecommunicator 1, 7th Edition student certification and have minimum one-year experience in an emergency communications center (ECC), a telematics or 3-1-1 call center. **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
59995Online10/27/2021 - 12/07/202112
59997Online11/24/2021 - 01/11/202221
59999Online12/29/2021 - 02/08/202224
60001Online01/26/2022 - 03/08/202224
60002Online02/23/2022 - 04/05/202224
60003Online03/23/2022 - 05/03/202224
60005Online04/27/2022 - 06/07/202224
60006Online05/25/2022 - 07/05/202224
60007Online06/22/2022 - 08/02/202224

Public Safety Telecommunicator 1, 7th Ed., Canada

PST 1, 7th Edition training program has been revised to address Canadian Emergency Services Communications terminology and to introduce provincial and federal legislative requirements impacting Public Safety Communications across Canada. Choose a course number to learn more.
CLASS #LOCATIONSTATUSDATESSEATS LEFT
60494Online01/05/2022 - 02/01/202222
59936Virtual Classroom03/07/2022 - 03/11/202220
60497Online04/20/2022 - 05/17/202225
60500Online06/22/2022 - 07/19/202225

Surviving Stress

Stress affects people of all ages, professions and life situations. Understanding these causes of stress in the profession will allow the Public Safety Telecommunicator to recognize and mitigate some of the stressful situations that they may encounter. This course addresses how to detect stress within yourself and co-workers and provides measures to reduce the impact. Choose a course number to learn more.
CLASS #LOCATIONSTATUSDATESSEATS LEFT
60212Online12/01/2021 - 12/21/20214
61530Boerne, TX12/06/202125
60214Online02/02/2022 - 02/22/202220
60215Online03/02/2022 - 03/22/202220
60216Online04/06/2022 - 04/26/202220
60217Online06/01/2022 - 06/21/202220
60218Online06/29/2022 - 07/19/202220
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