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Active Shooter Incidents for Public Safety Communications, 2nd Ed.

This course is structured along the arc of events that happen before, during, and after an active shooter incident. The goal of the course is to provide education about the intricate issues and challenges posed by active shooter incidents, including: preparedness for an incident, response to an incident, and the role the telecommunicator plays following an incident. Choose a course number to learn more.
** Due to the nature of this topic it is highly recommended that students have successfully completed a 40 hour formal basic telecommunicator training program. **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
53914Rocky Mount, VA Cancelled 11/19/201924
53915Rocky Mount, VA Cancelled 11/21/201925
53542Online12/04/2019 - 12/24/201912
53877Palatine, IL12/16/201921
53543Online01/22/2020 - 02/11/202020
54445Middletown, VA01/29/202022
53544Online03/04/2020 - 03/24/202025
54971Franklin, IN04/24/202025
54969Tuscaloosa, AL05/06/202025
53545Online05/13/2020 - 06/02/202025
54972Franklin, IN10/02/202025

Bullying and Negativity in the Communications Center, 2nd Ed.

Bullying is prevalent in the workplace including America’s 9-1-1 Comm Centers. The number of U.S workers affected by bullying is a staggering 65.6 million.In this presentation, we will define what bullying is and give some examples. We will also look at the people it affects in our Comm Centers. Finally we will give you the tools to combat the bullying problem in your Comm Center Choose a course number to learn more.
CLASS #LOCATIONSTATUSDATESSEATS LEFT
53510Online12/04/2019 - 12/24/201920
53511Online02/12/2020 - 03/03/202024
53512Online04/15/2020 - 05/05/202024
53513Online06/17/2020 - 07/07/202025

CALEA Campus Security Accreditation Manager

Choose a course number to learn more.
CLASS #LOCATIONSTATUSDATESSEATS LEFT
53646Online01/08/2020 - 03/03/202020

CALEA Law Enforcement Accreditation Manager

Choose a course number to learn more.
CLASS #LOCATIONSTATUSDATESSEATS LEFT
53536Online Full 01/08/2020 - 03/24/20200
55107Online01/08/2020 - 03/24/202013

CALEA Public Safety Communications Accreditation Manager

Recognizing that the success of the accreditation process is dependent upon the skills of the accreditation manager, this online course was developed specifically for the CALEA Public Safety Communications Accreditation Manager. Choose a course number to learn more.
CLASS #LOCATIONSTATUSDATESSEATS LEFT
53532Online01/08/2020 - 03/03/20208

CALEA Public Safety Training Academy Accreditation Manager

Choose a course number to learn more.
CLASS #LOCATIONSTATUSDATESSEATS LEFT
53649Online01/08/2020 - 03/03/202018

Call Processing Incidents Involving Veterans with PTSD

This course provides information regarding the challenges that returning military veterans are facing and to prepare Telecommunicators for the possibility of interaction with Veterans in crisis. The focus is on Veterans suffering from Post-Traumatic Stress Disorder or Traumatic Brain Injury.
** No pre-requisites for this class **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
No Classes Currently Scheduled

Communications Center Supervisor, 5th Ed., Version 1

The APCO Institute Communications Center Supervisor course is designed for prospective, new or experienced communications supervisors who want to enhance their supervisory skills and knowledge. Choose a course number to learn more.
** Must hold APCOs PST and CTO Certifications or equivalent meeting the Minimum Training Standards for Public Safety Telecommunicators and Minimum Training Standards for Public Safety Communications Training Officers (CTO). Must provide letter on agency letterhead stating pre-requisite has been met **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
54730Online01/08/2020 - 02/11/202015
54731Online01/22/2020 - 02/25/202022
54733Online02/05/2020 - 03/10/202022
54732Online02/19/2020 - 03/24/202022
54734Online03/04/2020 - 04/07/202022
54735Online03/18/2020 - 04/21/202022
54736Online04/15/2020 - 05/19/202022
54737Online05/13/2020 - 06/16/202022
54738Online06/03/2020 - 07/06/202022
54739Online06/17/2020 - 07/21/202022

Communications Center Supervisor, 5th Ed., Version 1 Instructor Update

The Communications Center Supervisor, 5th Ed., Version 1 Instructor Update Course is designed to update all current APCO Certified CCS Instructors with the new 5th Edition release. Choose a course number to learn more.
** Students must be current and have upgraded or recertified their CCS 4th edition Instructor certification in 2018. **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
54808Online01/08/2020 - 01/28/2020100
54809Online01/15/2020 - 02/04/202099
54810Online01/22/2020 - 02/11/2020100
54811Online01/29/2020 - 02/18/2020100
54812Online02/05/2020 - 02/25/2020100
54813Online02/12/2020 - 03/03/2020100
54814Online02/19/2020 - 03/10/2020100
54815Online02/26/2020 - 03/17/2020100
54816Online03/04/2020 - 03/24/2020100
54817Online03/11/2020 - 03/31/2020100
54818Online03/18/2020 - 04/07/2020100
54819Online03/25/2020 - 04/14/2020100
54820Online04/01/2020 - 04/21/2020100
54821Online04/08/2020 - 04/28/2020100
54822Online04/15/2020 - 05/05/2020100
54823Online04/22/2020 - 05/12/2020100
54824Online04/29/2020 - 05/19/2020100
54825Online05/06/2020 - 05/26/2020100
54826Online05/13/2020 - 06/02/2020100
54827Online05/20/2020 - 06/09/2020100
54828Online05/27/2020 - 06/16/2020100
54829Online06/03/2020 - 06/23/2020100
54830Online06/10/2020 - 06/30/2020100
54831Online06/17/2020 - 07/07/2020100
54832Online06/24/2020 - 07/14/2020100

Communications Center Supervisor, 5th Ed., Version 1 Instructor Update (2019)

The Communications Center Supervisor, 5th Ed., Version 1 Instructor Update Course is designed to update all current APCO Certified CCS Instructors with the new 5th Edition release. Choose a course number to learn more.
** Students must have upgraded or recertified their CCS 4th edition Instructor certification in 2019. **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
54833Online01/08/2020 - 01/28/202097
54834Online01/15/2020 - 02/04/2020100
54835Online01/22/2020 - 02/11/2020100
54836Online01/29/2020 - 02/18/2020100
54838Online02/05/2020 - 02/25/2020100
54839Online02/12/2020 - 03/03/2020100
54840Online02/19/2020 - 03/10/2020100
54841Online02/26/2020 - 03/17/2020100
54842Online03/04/2020 - 03/24/2020100
54843Online03/11/2020 - 03/31/2020100
54844Online03/18/2020 - 04/07/2020100
54845Online03/25/2020 - 04/14/2020100
54846Online04/01/2020 - 04/21/2020100
54847Online04/08/2020 - 04/28/2020100
54848Online04/15/2020 - 05/05/2020100
54849Online04/22/2020 - 05/12/2020100
54850Online04/29/2020 - 05/19/2020100
54851Online05/06/2020 - 05/26/2020100
54852Online05/13/2020 - 06/02/2020100
54853Online05/20/2020 - 06/09/2020100
54855Online05/27/2020 - 06/16/2020100
54856Online06/03/2020 - 06/23/2020100
54857Online06/10/2020 - 06/30/2020100
54858Online06/17/2020 - 07/07/2020100
54859Online06/24/2020 - 07/14/2020100

Communications Center Supervisor, 5th Ed., Version 1 Update

The Communications Center Supervisor, 5th Ed., Version 1 Update Course is designed to bring all previously APCO Certified CCSs current with the new 5th Edition release. Choose a course number to learn more.
** Students must have completed any APCO CCS student course prior to 2019. **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
54758Online01/08/2020 - 01/28/202098
54759Online01/15/2020 - 02/04/2020100
54760Online01/22/2020 - 02/11/2020100
54761Online01/29/2020 - 02/18/2020100
54762Online02/05/2020 - 02/25/2020100
54763Online02/12/2020 - 03/03/2020100
54764Online02/19/2020 - 03/10/2020100
54765Online02/26/2020 - 03/17/2020100
54766Online03/04/2020 - 03/24/2020100
54767Online03/11/2020 - 03/31/2020100
54768Online03/18/2020 - 04/07/2020100
54769Online03/25/2020 - 04/14/2020100
54770Online04/01/2020 - 04/21/2020100
54771Online04/08/2020 - 04/28/2020100
54772Online04/15/2020 - 05/05/2020100
54773Online04/22/2020 - 05/12/2020100
54774Online04/29/2020 - 05/19/2020100
54775Online05/06/2020 - 05/26/2020100
54776Online05/13/2020 - 06/02/2020100
54777Online05/20/2020 - 06/09/2020100
54778Online05/27/2020 - 06/16/2020100
54779Online06/03/2020 - 06/23/2020100
54780Online06/10/2020 - 06/30/2020100
54781Online06/17/2020 - 07/07/2020100
54782Online06/24/2020 - 07/14/2020100

Communications Center Supervisor, 5th Ed., Version 1 Update (2019)

The Communications Center Supervisor, 5th Ed., Version 1 Update (2019) Course is designed to bring all APCO CCSs that certified in 2019 current with the new 5th Edition release. Choose a course number to learn more.
** Students must have completed the CCS 4th edition student course in 2019. **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
54783Online01/08/2020 - 01/28/202096
54784Online01/15/2020 - 02/04/202099
54785Online01/22/2020 - 02/11/2020100
54786Online01/29/2020 - 02/18/2020100
54787Online02/05/2020 - 02/25/2020100
54788Online02/12/2020 - 03/03/2020100
54789Online02/19/2020 - 03/10/2020100
54790Online02/26/2020 - 03/17/2020100
54791Online03/04/2020 - 03/24/2020100
54792Online03/11/2020 - 03/31/2020100
54793Online03/18/2020 - 04/07/2020100
54794Online03/25/2020 - 04/14/2020100
54795Online04/01/2020 - 04/21/2020100
54796Online04/08/2020 - 04/28/2020100
54797Online04/15/2020 - 05/05/2020100
54798Online04/22/2020 - 05/12/2020100
54799Online04/29/2020 - 05/19/2020100
54800Online05/06/2020 - 05/26/2020100
54801Online05/13/2020 - 06/02/2020100
54802Online05/20/2020 - 06/09/2020100
54803Online05/27/2020 - 06/16/2020100
54804Online06/03/2020 - 06/23/2020100
54805Online06/10/2020 - 06/30/2020100
54806Online06/17/2020 - 07/07/2020100
54807Online06/24/2020 - 07/14/2020100

Communications Training Officer, 5th Ed.

The Communications Training Officer (CTO) 5th Edition focuses on the development and maintenance of an agency’s one-on-one training program and provides the training necessary to foster levels of consistency for CTOs as they provide on-the-job training to new hires. Choose a course number to learn more.
** Students must have successfully completed a 40 hour formal basic telecommunicator training program. **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
53591Online Full 11/20/2019 - 12/24/20190
55052Online Full 11/20/2019 - 12/24/20190
54643Globe, AZ Confirmed 12/03/2019 - 12/05/20198
53592Online Full 12/04/2019 - 01/14/20200
53593Online Full 12/11/2019 - 01/21/20200
53876Palatine, IL12/18/2019 - 12/20/20198
53594Online01/08/2020 - 02/11/202012
55420Fayetteville, NC01/15/2020 - 01/17/202020
54634Forest Hill, MD01/28/2020 - 01/30/202025
53596Online02/05/2020 - 03/10/202020
54966Conyers, GA02/11/2020 - 02/13/202025
55423Fayetteville, NC02/12/2020 - 02/14/202025
53597Online02/12/2020 - 03/17/202020
53598Online02/19/2020 - 03/24/202020
54965West Bend, WI02/24/2020 - 02/26/202024
53599Online02/26/2020 - 03/31/202020
53600Online03/04/2020 - 04/07/202019
53601Online03/11/2020 - 04/14/202020
53602Online03/18/2020 - 04/21/202020
53603Online03/25/2020 - 04/28/202020
53604Online04/08/2020 - 05/12/202020
53605Online04/22/2020 - 05/26/202020
53606Online05/06/2020 - 06/09/202020
53607Online05/13/2020 - 06/26/202020
53608Online05/20/2020 - 06/23/202020
53609Online06/03/2020 - 07/07/202020
53610Online06/10/2020 - 07/14/202020
53611Online06/17/2020 - 07/21/202020
55424Fayetteville, NC08/12/2020 - 08/14/202025

Communications Training Officer, 5th Ed., Instructor

The Communications Training Officer Instructor 5th Edition Course teaches the best CTOs to teach others. Upon completion, the CTO Instructor will be able to train CTOs with APCO Institute materials. CTO Instructors will also be able to help build and maintain the CTO system. Choose a course number to learn more.
** Successful completion of current version of Communications Training Officer student course is required. Note: State/Federal certified instructors may be able to submit an APCO Institute Instructor Application Form to obtain an APCO Agency Instructor Certificate **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
54376Biloxi, MS Confirmed 12/02/2019 - 12/06/201921
53748Online12/04/2019 - 01/21/202018
53750Online01/29/2020 - 03/10/202023
53751Online02/26/2020 - 04/07/202024
53752Online03/25/2020 - 05/05/202024
53753Online04/22/2020 - 06/02/202024
53754Online05/27/2020 - 07/07/202024
53755Online06/24/2020 - 08/04/202024

Comprehensive Quality

A Comprehensive Quality Program cannot be created overnight. A program must be thought out and prior planning efforts put into the system utilizing the methods of measurement and the analysis of results achieved. A successful Quality Program will require a systematic approach. Choose a course number to learn more.
** Students should be experienced in communications center operations, have a working knowledge of communications policies and procedures, and be involved in the Quality Assurance/Quality Improvement process within their agency. **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
53554Online01/22/2020 - 02/25/202021
53555Online03/11/2020 - 04/14/202025
53556Online05/20/2020 - 06/23/202025

Crisis Negotiations for Telecommunicators

This course will build on the knowledge, skills and abilities inherent in basic telecommunicator training programs to educate the public safety communications professional on the most effective way to receive and process calls involving crisis situations and to ensure they fulfill their role as a vital component of the overall public safety response. Choose a course number to learn more.
** Although there is no pre-requisite for the course, it is recommended that registrants for this class have completed a formal 40-hour basic telecommunicator course. **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
53559Online12/04/2019 - 12/24/201914
53875Palatine, IL12/17/201918
54962New Brunswick, NJ12/17/201916
53560Online02/05/2020 - 02/25/202022
54967Conyers, GA03/26/202025
53561Online04/15/2020 - 05/05/202023
53562Online06/10/2020 - 06/30/202025

Customer Service in Today's Public Safety Communications

Providing satisfactory customer service in the high energy, often high stress field of public safety communications, is paramount to successful performance in this profession, both for the individual telecommunicator as well as the agency they represent. This course addresses all aspects of customer service and how it impacts our industry. Choose a course number to learn more.
CLASS #LOCATIONSTATUSDATESSEATS LEFT
53486Online12/04/2019 - 12/24/201911
55448Whitehall, OH01/23/202025
53487Online02/05/2020 - 02/25/202020
53488Online04/15/2020 - 05/05/202020
53489Online06/10/2020 - 06/30/202019

Disaster Operations and the Communications Center

This course serves to educate the public safety telecommunicator on a wide range of man-made and natural disasters, their effects on the community and its infrastructure and the response and recovery needs of each. Choose a course number to learn more.
** Although there is no pre-requisite for the course, it is recommended that registrants for this class have completed a formal 40-hour basic telecommunicator course. **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
53522Online12/04/2019 - 12/24/201914
53523Online02/05/2020 - 02/25/202019
53524Online04/15/2020 - 05/05/202020
53525Online05/20/2020 - 06/09/202019
53526Online06/10/2020 - 06/30/202020

Emergency Medical Dispatch Manager

This course will assist with the implementation and management of the APCO Institute EMD Program. It is intended to provide appropriate personnel, whether administrator, communications supervisor or other management personnel, with the necessary guidelines and information required for the management of their agency's EMD program. Choose a course number to learn more.
CLASS #LOCATIONSTATUSDATESSEATS LEFT
53492Online12/04/2019 - 12/24/201913
53493Online02/05/2020 - 02/25/202020
53494Online04/15/2020 - 05/05/202020
53495Online06/17/2020 - 07/07/202020

Emergency Medical Dispatch, 5th Ed., Version 4

Topics covered provide the student with the knowledge and foundation to answer calls for emergency medical service and properly prioritize the response. The course also provides the student with the knowledge needed to convey proper pre-arrival instructions to the caller when needed. Choose a course number to learn more.
** Students must have successfully completed a 40 hour basic telecommunicator training program and have current certification in CPR from the American Heart Association, American Red Cross or equivalent. **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
54740Online Full 01/08/2020 - 02/18/20200
55429Online01/08/2020 - 02/18/202015
55430Online01/22/2020 - 03/03/202015
54742Online02/05/2020 - 03/17/202012
54743Online02/19/2020 - 03/31/202015
54744Online03/04/2020 - 04/14/202015
54745Online03/18/2020 - 04/28/202015
54746Online04/01/2020 - 05/12/202015
54747Online04/15/2020 - 05/26/202015
54748Online05/06/2020 - 06/16/202015
54749Online05/20/2020 - 06/30/202015
54750Online06/03/2020 - 07/14/202015
54751Online06/17/2020 - 07/28/202015

Emergency Medical Dispatch, 5th Ed., Version 4, Instructor

The APCO Institute EMD program combines telecommunicator skills with medical issues. With this and ASTM standards in mind, the APCO Institute requires that the course be taught by instructors with medical and telecommunicator backgrounds. Choose a course number to learn more.
** 1. Current EMD 5.4 student certification 2. Current CPR (AHA/ARC/Equiv) Certification 3. EMT-A or Paramedic or higher Certification *if applicable 4. Minimum one-year experience in an emergency communications center (ECC), a telematics or 3-1-1 call center. 5. Must be affiliated with an agency. **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
54752Online01/29/2020 - 03/10/202017
54753Online02/26/2020 - 04/07/202020
54754Online03/25/2020 - 05/05/202020
54755Online04/22/2020 - 06/02/202020
54756Online05/27/2020 - 07/07/202020
54757Online06/24/2020 - 08/04/202020

Emergency Medical Dispatch, 5th Edition, Version 4 Instructor Update

The Emergency Medical Dispatch, 5th Ed., Version 4 Instructor Update (2020) Course is designed to update all current APCO Certified EMD 5.3 Instructors with the new 5th Edition, Version 4 release. Choose a course number to learn more.
** Students must be current and have either completed, upgraded or recertified their Emergency Medical Dispatch, 5th Ed., Version 3 Instructor certification in 2018 or 2019. **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
54885Online01/08/2020 - 01/28/202068
54886Online01/15/2020 - 02/04/202097
54887Online01/22/2020 - 02/11/2020100
54888Online01/29/2020 - 02/18/2020100
54889Online02/05/2020 - 02/25/2020100
54890Online02/12/2020 - 03/03/2020100
54891Online02/19/2020 - 03/10/2020100
54892Online02/26/2020 - 03/17/2020100
54893Online03/04/2020 - 03/24/2020100
54894Online03/11/2020 - 03/31/2020100
54895Online03/18/2020 - 04/07/2020100
54896Online03/25/2020 - 04/14/2020100
54910Online04/01/2020 - 04/21/2020100
54898Online04/08/2020 - 04/28/2020100
54899Online04/15/2020 - 05/05/2020100
54900Online04/22/2020 - 05/12/2020100
54901Online04/29/2020 - 05/19/2020100
54902Online05/06/2020 - 05/26/2020100
54903Online05/13/2020 - 06/02/2020100
54904Online05/20/2020 - 06/09/2020100
54905Online05/27/2020 - 06/16/2020100
54906Online06/03/2020 - 06/23/2020100
54907Online06/10/2020 - 06/30/2020100
54908Online06/17/2020 - 07/07/2020100
54909Online06/24/2020 - 07/14/2020100

Fire Service Communications, 2nd Ed., Version 1

APCO Institute's Fire Service Communications, 2nd Edition course raises the bar for in-service fire communications training! This dynamic course covers the terms, techniques and protocols required for excellence in fire service call taking and dispatch. Choose a course number to learn more.
** Although there is no pre-requisite for the course, it is recommended that registrants for this class have completed a formal 40-hour basic telecommunicator course. **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
53573Online12/04/2019 - 01/21/20201
53574Online02/05/2020 - 03/17/202014
53575Online03/04/2020 - 04/14/202019
53576Online04/01/2020 - 05/12/202022
53577Online05/06/2020 - 06/16/202021
53578Online06/03/2020 - 07/13/202022

Fire Service Communications, 2nd Ed., Version 1, Canada

APCO Institute's Fire Service Communications, 2nd Edition Canada course raises the bar for in-service fire communications training! This dynamic course covers the terms, techniques and protocols required for excellence in fire service call taking and dispatch. Choose a course number to learn more.
** Although there is no pre-requisite for the course, it is recommended that registrants for this class have completed a formal 40-hour basic telecommunicator course. **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
53565Online03/04/2020 - 04/14/202022
53566Online06/03/2020 - 07/13/202022

Fire Service Communications, 2nd Ed., Version 1, Instructor

This course combines enhanced instructional techniques training with specific training on how to conduct the Fire Service Communications, 2nd Edition student course. Successful completion of this course enables your agency instructors to instruct the Fire Service Communications, 2nd Edition student course in-house or regionally, allowing for significant reduction in your in-service training. Choose a course number to learn more.
** Successful completion of current version of Fire Service Communications student course is required. Note: State/Federal certified instructors may be able to submit an APCO Institute Instructor Application Form to obtain an APCO Agency Instructor Certificate **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
54378Biloxi, MS Confirmed 12/02/2019 - 12/06/201925
53771Online12/04/2019 - 01/21/202024
53772Online01/29/2020 - 03/10/202022
53773Online02/26/2020 - 04/07/202024
53775Online03/25/2020 - 05/05/202024
53776Online04/22/2020 - 06/02/202024
53777Online05/27/2020 - 07/07/202024
53778Online06/24/2020 - 08/04/202024

Illuminations - CTO Track

Instructors in CTO Illuminations present continuing education on training-related topics for CTOs, trainers and other interested individuals. Offered as an annual subscription-based program, the program includes four, courses per year. A new course begins every three months and must be completed within 90 days, prior to the beginning of the next course. 12 CDEs/year. Choose a course number to learn more.
** CTO experience or certification is recommended **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
5369001/01/2020 - 12/31/2020991
5369104/01/2020 - 03/31/20211000

Illuminations - EMD Track

Instructors in the EMD Illuminations Program present monthly topics that meet requirements for EMD recertification. Offered as an annual online subscription-based service, the program enables participants to earn one CDE each month, for a total of 12 CDEs per subscription year. Choose a course number to learn more.
** EMD experience or certification is recommended **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
5054112/01/2019 - 11/30/2020952
5371001/01/2020 - 12/31/2020982
5371102/01/2020 - 01/31/20211000
5371203/01/2020 - 02/28/20211000
5371304/01/2020 - 03/31/20211000
5371405/01/2020 - 04/30/20211000

Illuminations - General Track

The General Illuminations Program covers a wide range of topics and is offered as an annual online subscription-based service. Each month, General Illuminations instructors present timely, relevant topics that can be accessed online, anytime during the month. Each month-long course allows participants to earn one CDE, for a total of 12 CDEs per subscription year. Choose a course number to learn more.
CLASS #LOCATIONSTATUSDATESSEATS LEFT
5052912/01/2019 - 11/30/2020991
5369801/01/2020 - 12/31/2020992
5369902/01/2020 - 01/31/20211000
5370003/01/2020 - 02/28/20211000
5370104/01/2020 - 03/31/20211000
5370205/01/2020 - 04/30/20211000

Instructor Techniques Enrichment Course

Choose a course number to learn more.
CLASS #LOCATIONSTATUSDATESSEATS LEFT
45900Online03/15/2017 - 12/31/2020951

Instructor Techniques, 2nd Ed., for General Instructors

This course explores the basic skills and techniques of teaching. Based on the principles of adult education, students study the dynamics of instructional delivery. Instructional media and exercises used throughout the course reinforce the knowledge attained in discussions and demonstration. This course is ideal for those who have been tasked with training within your agency. Choose a course number to learn more.
** Minimum one year experience in a public safety communications center or a telematics or 3-1-1 call center. **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
54379Biloxi, MS Confirmed 12/02/2019 - 12/06/201924
53784Online01/29/2020 - 03/10/202024
53789Online06/24/2020 - 08/04/202024

Law Enforcement Communications, 1st Ed.

APCO Institute's Law Enforcement Communications 1st Edition course raises the bar for in-service law enforcement communications training! This dynamic course covers the terms, techniques and protocols required for excellence in law enforcement call taking and dispatch. Choose a course number to learn more.
** Although there is no pre-requisite for the course, it is recommended that registrants for this class have completed a formal 40-hour basic telecommunicator course. **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
55302Online11/27/2019 - 01/14/202015
54963Camp Verde, AZ02/10/2020 - 02/13/202025
53517Online02/12/2020 - 03/24/202015
53518Online06/10/2020 - 07/21/202022

Law Enforcement Communications, 1st Ed., Instructor

This course combines enhanced instructional techniques training with specific training on how to conduct the LEC 1st Edition student course. Successful completion of this course enables your agency instructors to instruct the LEC 1st Edition student course in-house or regionally, allowing for significant reduction in your new-hire and in-service training and travel costs. Choose a course number to learn more.
** Successful completion of current version of Law Enforcement Communications student course is required. Note: State/Federal certified instructors may be able to submit an APCO Institute Instructor Application Form to obtain an APCO Agency Instructor Certificate **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
54380Biloxi, MS Confirmed 12/02/2019 - 12/06/201924
53760Online12/04/2019 - 01/21/202022
53761Online01/29/2020 - 03/10/202023
53762Online02/26/2020 - 04/07/202024
53763Online03/25/2020 - 05/05/202023
53764Online04/22/2020 - 06/02/202024
53765Online05/27/2020 - 07/07/202024
53766Online06/24/2020 - 08/04/202024

Public Safety Communications Staffing & Employee Retention

In 2009, the Next Generation of APCO Project RETAINS announced that research had proven turnover rates for Comm Centers in the US were at 19%. That was an increase of 3% since 2005 and still reflected a higher turnover rate than the teaching and nursing industries - both highly publicized staffing crises. Choose a course number to learn more.
CLASS #LOCATIONSTATUSDATESSEATS LEFT
53504Online12/04/2019 - 12/24/201917
53505Online02/12/2020 - 03/03/202019
54461Fort Worth, TX03/16/202022
53506Online04/15/2020 - 05/05/202020
53507Online06/17/2020 - 07/07/202020

Public Safety Telecommunicator 1, 7th Ed.

PST1, 7th Edition meets and exceeds industry accepted national basic training standards, including the APCO/ANS 3.103.2.2015 and NFPA 1061 2014 Edition. Choose a course number to learn more.
CLASS #LOCATIONSTATUSDATESSEATS LEFT
53638Online11/20/2019 - 12/17/201914
53639Online11/27/2019 - 12/24/201916
53640Online12/04/2019 - 01/07/202019
53641Online12/11/2019 - 01/14/202021
53642Online12/18/2019 - 01/21/202022
53654Online01/08/2020 - 02/04/202022
53655Online01/15/2020 - 02/11/202025
53656Online01/22/2020 - 02/18/202023
53657Online01/29/2020 - 02/25/202025
53658Online02/05/2020 - 03/03/202025
53659Online02/12/2020 - 03/10/202025
53660Online02/19/2020 - 03/17/202025
53661Online02/26/2020 - 03/24/202025
53662Online03/04/2020 - 03/31/202025
53663Online03/11/2020 - 04/07/202025
53664Online03/18/2020 - 04/14/202025
53665Online03/25/2020 - 04/21/202025
53666Online04/01/2020 - 04/28/202025
53667Online04/08/2020 - 05/05/202025
53668Online04/15/2020 - 05/12/202025
53669Online04/22/2020 - 05/19/202025
53670Online04/29/2020 - 05/26/202025
53671Online05/06/2020 - 06/02/202025
53672Online05/13/2020 - 06/09/202025
53673Online05/20/2020 - 06/16/202025
53674Online05/27/2020 - 06/23/202025
53675Online06/03/2020 - 06/30/202025
53676Online06/10/2020 - 07/07/202025
53677Online06/17/2020 - 07/14/202025
53678Online06/24/2020 - 07/21/202025

Public Safety Telecommunicator 1, 7th Ed. Instructor

This course combines enhanced instructional techniques training with specific training on how to conduct the PST1, 7th Edition student course. Successful completion of this course enables your agency instructors to instruct the PST1, 7th Edition student course in-house or regionally, allowing for significant reduction in your new-hire and in-service training and travel costs. Choose a course number to learn more.
** Note: State/Federal certified instructors may be able to submit an APCO Institute Instructor Application Form to obtain an APCO Agency Instructor Certificate **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
54381Biloxi, MS Confirmed 12/02/2019 - 12/06/201919
53726Online12/04/2019 - 01/21/202015
53727Online01/29/2020 - 03/10/202023
53728Online02/26/2020 - 04/07/202024
53729Online03/25/2020 - 05/05/202024
53730Online04/22/2020 - 06/02/202024
53731Online05/27/2020 - 07/07/202024
53732Online06/24/2020 - 08/04/202024

Public Safety Telecommunicator 1, 7th Ed., Canada

PST 1, 7th Edition training program has been revised to address Canadian Emergency Services Communications terminology and to introduce provincial and federal legislative requirements impacting Public Safety Communications across Canada. Choose a course number to learn more.
CLASS #LOCATIONSTATUSDATESSEATS LEFT
53614Online12/18/2019 - 01/21/202018
53615Online02/19/2020 - 03/17/202024
53616Online04/22/2020 - 05/19/202025
53617Online06/27/2020 - 07/14/202025

Surviving Stress

Stress affects people of all ages, professions and life situations. Understanding these causes of stress in the profession will allow the Public Safety Telecommunicator to recognize and mitigate some of the stressful situations that they may encounter. This course addresses how to detect stress within yourself and co-workers and provides measures to reduce the impact. Choose a course number to learn more.
CLASS #LOCATIONSTATUSDATESSEATS LEFT
53498Online12/04/2019 - 12/24/201919
53499Online02/12/2020 - 03/03/202018
53500Online04/15/2020 - 05/05/202019
53501Online06/17/2020 - 07/07/202020
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