The APCO Institute Communications Center Supervisor course is designed for prospective, new or experienced communications supervisors who want to enhance their supervisory skills and knowledge.

Topics include:

• The Telecommunications Supervisor Role
• Liability Issues for Supervisors
• Policies, Procedures and Directives
• Communication Skills
• Self-Assessment
• Employee Evaluation and Motivation

Class lecture is supplemented by practical exercises that help students apply the lessons to their own agency policies and procedures. Students not only learn supervisory topics, but also learn how to work together in groups and cooperate to attain common goals.

Prerequisites:
Students should be experienced in communications center operations, have a working knowledge of communications policies and procedures, and be either in or under consideration for a supervisory position within the agency. Students must bring their agency/center Policies and Procedures Manual to class for reference.

Recertification Requirements:
None

Tuition:
$349 Live Course
$399 Institute Online
(includes $50 Distance Learning Fee)
Member Discount $20
Late Fee $25

Duration:
Classroom: 3 days
Online (web): 5 weeks

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Course is taught in the classroom, or in the Institute Online. Tuition does not include travel, lodging, meals, or other costs. Web class registration does not include web access fees or other local internet/web-related costs. Certification fees are included in tuition. Students receive a comprehensive course manual. Successful students will earn APCO Institute International Certification.