PST1, 6th Edition meets and exceeds the APCO Project 33 Revised Minimum Training Standards for Public Safety Telecommunicators. APCO Project 33 training standards are widely recognized as the national industry standard for basic telecommunicator training. The PST1, 6th Edition course blends the knowledge and skill building information needed for a basic telecommunicator with the most up-to-date information on the technology and issues surrounding today's public safety communications center.
The course includes "hot" topics such as Voice over Internet Protocol (VoIP), and the telecommunicator's role in the U.S. Department of Homeland Security's NIMS Incident Command System. There is also an extensive expansion of information on previously presented topics including entire modules dedicated to TTY and Telematics training.
The PST1, 6th Edition course may be used for new-hire training and existing employee in-service training. All students successfully passing the final exam receive valuable APCO Institute certification demonstrating completion of a training course that meets and exceeds industry accepted national basic training standards. Instructional media and exercises used throughout the course reinforce the knowledge attained in lecture and demonstration. If taught by your own APCO Institute certified instructors, it becomes an economical way to train new hires at your time and pace.
Training modules include:
- Introduction to Your New Career (roles and responsibilities of the position)
- Interpersonal Communications
- Telephone Communications Techniques: Call Processing
- Telephony - Traditional Technology
- Telephony - Emerging Technology
- Telephony - TTY
- Telematics
- Computer Aided Dispatch & Related Technologies
- Radio Communications Techniques
- Radio Technology
- Call Classification
- NIMS Incident Command System
- Liability Issues
- Preparing for Your New Career (stress management)
Prerequisites:
None
Recertification Requirements:
None
This course qualifies for three credit hours applicable towards a degree in public safety communications through APCO Virtual College.
Tuition:
$309 Live Course
$359 Institute Online
(includes $50 Distance Learning Fee)
Member Discount $20
Late Fee $25
Tuition includes a comprehensive course manual and all certification fees.
Duration:
Classroom: 5 days
Online (web): 4 weeks
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Course is taught in the classroom or via the Institute Online. Tuition does not include travel, lodging, meals or other costs. Institute Online registration does not include web access fees or other local internet/web-related costs.