Crisis situations differ from the daily emergencies that today's public safety telecommunicators handle. Hostage situations, barricaded subject incidents and suicidal callers, among others, require an advanced level of training for the telecommunicator to handle them successfully. This course will build on the knowledge, skills and abilities inherent in basic telecommunicator training programs to educate the public safety communications professional on the most effective way to receive and process calls involving crisis situations and to ensure they fulfill their role as a vital component of the overall public safety response.

Topics include:

• Overview of a Crisis Situation
• Hostage Situations
• Suicidal Subject Situations
• Suicide by Cop
• Crisis Negotiation Tools for the Telecommunicator
• Skills and Characteristics of a Successful Telecommunicator Negotiator...
• Crisis Related Stress Management

Perfect for a one day Pre-Conference or Post-Conference Course

Prerequisites:
Although there is no pre-requisite for the course, it is recommended that registrants for this class have completed a 40-hour, formal basic telecommunicator training program.

Tuition:
$199 Live Course
$249 Institute Online
(includes $50 Distance Learning Fee)
Member Discount $20
Late Fee $25

Duration:
Classroom: 1 day
Online (web): 3 week

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Course is taught in the classroom or in the Institute Online. Tuition does not include travel, lodging, meals, or other costs. Web class registration does not include web access fees or other local internet/web-related costs. Students receive a comprehensive course manual and successful students will earn APCO Institute International Certification.