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RETAINS Toolkit
As a benefit of membership, APCO Full Agency Group Members receive complimentary access to the RETAINS Toolkit, allowing them to generate one (1) report for each available report type to gain valuable, data-driven insights to support strategic workforce planning and organizational success.
The APCO RETAINS Toolkit provides a modern, user-friendly platform that helps Emergency Communications Centers (ECCs) assess staffing needs, strengthen employee retention, and enhance workforce satisfaction. Built on RETAINS research, the toolkit incorporates current industry trends, including emerging technologies and evolving operational practices.
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Staffing and Retention in Public Safety Answering Points (PSAPs): A Supplemental Study
Availability: Free to all APCO Members.
Description: This report is based on a study conducted by George Mason University (GMU) on behalf of APCO. The study takes up many of the issues addressed in previous studies, and also considers two more recent trends in ECC operations: use and awareness of new technologies, as well as virtual and physical consolidation of PSAPs.
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