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APCO Events Professional Development Sessions |
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Many of APCO's webinars are free or discounted
for Full and Associate Members.
Sign up yourself or your staff for membership.
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You can receive the high-quality training you have come to expect from APCO at the convenience of your desk.
Pricing
$59 for APCO Members
$79 for Non-Members
This includes one hour of training and one continuing education credit (CEU). Attendees in a conference setting but not individually logged in may receive CEU credit for $15 each.
Sessions are available for purchase by credit card only.
Cancellation/Refund/Transfer Policy: Due to the nature of the recording, no cancellations, refunds or transfers are allowed.
How to Purchase
Click on ‘Register’ to purchase. Once your purchase is complete, you will receive an email with instructions on how to obtain the recording.
Questions?
Contact the Events Department at apcoevents@apcointl.org.
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The following sessions are pre-recorded Professional Development Sessions audio synchronized to PowerPoint from the APCO Annual Conference.
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Developing a Social Media Policy Workshop
Aug 14, 2016
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To protect themselves from liability, PSAPs must create and enforce a social media policy. This session will use guidelines from the IACP to help participants begin creating their social media policy.
How to Improve What You Say and How You Say It
Aug 14, 2016
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Participants will take an honest look at how ineffective communication directly affects an agencies morale and the turnover rate. A closer look will also examine how to avoid the legal pitfalls of saying the wrong thing. A closer look at how information is interpreted and thus becomes someone’s "truth" will also be covered.
Staffing, Retention, and Training: APCO Programs To Help You Succeed
Aug 14, 2016
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Staffing, Retention and Training are essential to the operation of an Emergency Communications Center. APCO Project Retains is a tool that agencies can use to determine appropriate staffing levels based on call volumes, employee satisfaction, retention and training. Training for PST, initial and continuing, is exceedingly important as they provide essential services to the public.
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The following sessions are pre-recorded Professional Development Sessions audio synchronized to PowerPoint from the APCO Annual Conference.
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Communications Center Karma: Making a Difference in YOUR Center
Aug 19, 2015
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Is YOUR communications center atmosphere toxic? Do YOU feel under-appreciated? Is ANYONE listening when you make suggestions? Participants in this session will discuss what makes our communications center environments toxic. Session participants will explore how it is them that actually hold the key to influence the difference within their communications center and in their careers.
Documentation 101 - If It Wasn’t Written, It Wasn’t Done.
Aug 18, 2015
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Students will learn how to write an objective narrative without the use of slang and subjective information. Information on when to document, with specific information on common calls for service, such as 9-1-1 hang-ups, in-progress events, cancelled calls, and others will be provided.
Are You a Shepherd or a Wolf? The Way of the Shepherd
Aug 16, 2015
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In this 50-55 minute session, I will share the 7 Ancient Secrets to Managing Productive People. The attendee will learn the proven management principles that, while ancient in origin, are applicable in today's fast-paced, high-tech world.
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