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APCO Institute Illuminations

APCO Institute’s Illuminations Program is an annual subscription-based service that allows you to obtain topic-specific, at-your-desk continuing education.There are multiple Illuminations tracks available to subscribers. Registration for each track is priced separately. You may subscribe consecutively to as many tracks as you like. All Illuminations Program courses are offered online and are taught by APCO Institute Adjunct Instructors.


Illuminations – General Track
This track offers a wide range of monthly topics of interest to anyone in public safety communications. Subscribers earn one CDE for each session completed.

2017 Topics:
  • Verbal De-Escalation
  • TDD
  • Active Shooter Case Study
  • Understaffed? Am I Part of the Problem?
  • A Car is Calling (Telematics)
  • Traffic-Related Incidents
  • What is FirstNet?
  • Stalking
  • Business Alarms and Hold-Ups
  • Evolving Technologies
  • Mass Shootings
  • Tips for Maintaining Good Health

Illuminations – EMD Track
EMD Illuminations includes monthly topics of particular interest to emergency medical dispatchers, although the track is open to anyone. Subscribers earn one CDE for each.

2017 Topics:
  • Suicide & Self-Inflicted Injuries
  • Trench Collapse/Confined Space Rescues
  • Legal Issues: HIPPA, Universal Precautions & DNR
  • Mass Casualty Incidents
  • Stopping the Gossip!
  • New Trends in Illicit Intoxicants
  • Leadership: What it Takes
  • TDD for EMD
  • PTSD in Public Safety
  • Systems of the Body: Circulatory & Respiratory
  • Understanding Alcoholism and Intoxicated Callers
  • Domestic Violence

Illuminations – CTO Track
CTO Illuminations enables communications training officers and others a chance to delve into specific topics that impact training and continuing education in the comm center. Because each topic is offered quarterly, students have the chance to explore in more detail complex topics that cannot be sufficiently addressed in a month-long session. Subscribers earn three CDEs for each quarterly session completed.

2017 Topics:
  • Generational Learning
  • Performance-Based Training
  • Documentation & Feedback
  • Remedial Training

Illuminations – Instructor Track
The Instructor Illuminations Program provides at-your-desk continuing education for APCO agency instructors and others interested in topics about teaching and learning. Because each topic is offered quarterly, students have the chance to explore in more detail complex topics that cannot be sufficiently addressed in a month-long session. Subscribers earn three CDEs for each quarterly session completed.

2017 Topics:
  • Student Engagement
  • Achieving Deeper Learning
  • Multiple Intelligences
  • Lesson Planning

Cost:  Annual Subscription (per student):
(No refunds, transfers, or substitutions allowed for this program)
  • $99 (Non Member)
  • $89 (APCO Member Price)
  • $79 (Group of 26-50 registrants)
  • $69 (Group of 51 and up registrants)
APCO Institute is committed to bringing you affordable, quality training and education. Please take the opportunity to try out this new learning medium and invite a co-worker or two to join you!

Register Today


Illuminations - CTO Track #78467 - Navigating Difficult Trainees: Strategies for Accountability Without Burnout 
Class ID: 78467
Class begins: Sep 01, 2026
Illuminations - CTO Track #78465 - Constructive and Effective Resolution of Workplace Matters 
Class ID: 78465
Class begins: Aug 01, 2026
Illuminations - CTO Track #77040 - Peer-to-Peer Leadership, CTOs as Culture Carriers 
Class ID: 77040
Class begins: Jul 01, 2026
Illuminations - CTO Track #78464 - Ethical and Professional Behavior 
Class ID: 78464
Class begins: Jun 01, 2026
Illuminations - CTO Track #78463 - Teaching Decision Making Skills to Reinforce Sound Judgement 
Class ID: 78463
Class begins: May 01, 2026
Illuminations - CTO Track #77039 - Promoting Mental and Physical Well-being: Equipping Trainers to Recognize Health Issues Among Trainees 
Class ID: 77039
Class begins: Apr 01, 2026
Illuminations - EMD Track #77020 - Calls Involving Medical Neglect of Abuse 
Class ID: 77020
Class begins: Sep 01, 2026
Illuminations - EMD Track #77019 - Liability and the EMD 
Class ID: 77019
Class begins: Aug 01, 2026
Illuminations - EMD Track #77017 - Medical Emergencies During Mass Gatherings 
Class ID: 77017
Class begins: Jul 01, 2026
Illuminations - EMD Track #77016 - AEIOU: Altered Levels of Consciousness Causes 
Class ID: 77016
Class begins: Jun 01, 2026
Illuminations - EMD Track #77006 - Medical Needs in Hoarding Environments 
Class ID: 77006
Class begins: May 01, 2026
Illuminations - EMD Track #77005 - Illicit Drugs and Reactions 
Class ID: 77005
Class begins: Apr 01, 2026
Illuminations #77031 - Lost, Found, Missing, or Runaway 
Class ID: 77031
Class begins: Sep 01, 2026
Illuminations #77030 - Caller Can't Speak: Silent, Open-Line, and Third-Party Calls 
Class ID: 77030
Class begins: Aug 01, 2026
Illuminations #77029 - Chaotic Callers 
Class ID: 77029
Class begins: Jul 01, 2026
Illuminations #77028 - The Chain Reaction: How Telecommunicator Decisions Affect Field Outcomes 
Class ID: 77028
Class begins: Jun 01, 2026
Illuminations #77027 - Wildfires: Understanding stages, sightings, threats and more 
Class ID: 77027
Class begins: May 01, 2026
Illuminations #77026 - Telecommunicator or Therapist? Setting the Emotional Boundries 
Class ID: 77026
Class begins: Apr 01, 2026
Illuminations - Supervisor Track #80085 - Motivating the Shift: Practical Recognition Tools for ECC Leaders 
Class ID: 80085
Class begins: Dec 01, 2026
Illuminations - Supervisor Track #80083 - Refuel Your Leadership: Overcoming the “Rut” in Emergency Communications 
Class ID: 80083
Class begins: Nov 01, 2026
Illuminations - Supervisor Track #80082 - Navigating Transition: Managing Change in ECC Communications 
Class ID: 80082
Class begins: Oct 01, 2026
Illuminations - Supervisor Track #80081 - Leading with Consistency: Policy and Procedure Management in ECC Supervision 
Class ID: 80081
Class begins: Sep 01, 2026
Illuminations - Supervisor Track #80080 - Time Under Pressure: Prioritization & Time Management for ECC Leaders 
Class ID: 80080
Class begins: Aug 01, 2026
Illuminations - Supervisor Track #80079 - Culture of Excellence: Reinforcing Standards through Positive Accountability 
Class ID: 80079
Class begins: Jul 01, 2026
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