Training Course: Schedule & Registration
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Active Shooter Incidents for Public Safety Communications, 2nd Edition

This course is structured along the arc of events that happen before, during, and after an active shooter incident. The goal of the course is to provide education about the intricate issues and challenges posed by active shooter incidents, including: preparedness for an incident, response to an incident, and the role the telecommunicator plays following an incident. Choose a course number to learn more.
** ** Pre-requisite: Due to the nature of this topic it is highly recommended that students have successfully completed a 40 hour formal basic telecommunicator training program. ** **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
44346Online Full 05/03/2017 - 05/23/20170
46159Online05/17/2017 - 06/06/201719
45014Sebastian, FL06/21/201719
46325New Martinsville, WV06/22/201722
46376Berlin, VT06/26/201725
45918Gulfport, MS07/10/201725
46353Aberdeen Proving Ground, MD07/27/201725
46237Lebanon, TN07/31/201725
45981Helena, MT08/02/201723

Bullying and Negativity in the Communications Center

Bullying is prevalent in the workplace including America’s 9-1-1 Comm Centers. The number of U.S workers affected by bullying is a staggering 65.6 million.In this presentation, we will define what bullying is and give some examples. We will also look at the people it affects in our Comm Centers. Finally we will give you the tools to combat the bullying problem in your Comm Center Choose a course number to learn more.
CLASS #LOCATIONSTATUSDATESSEATS LEFT
45866Abbeville, SC05/10/201725
46097Daytona Beach, FL05/15/201723
45957Warrenton, VA Confirmed 05/18/201715
45013Sebastian, FL06/20/201722
46377Berlin, VT06/27/201725
45920Gulfport, MS07/24/201723
45982Helena, MT08/03/201723
45854Denver, CO08/17/201720
46238Lebanon, TN08/21/201725

CALEA Public Safety Communications Accreditation Manager

Recognizing that the success of the accreditation process is dependent upon the skills of the accreditation manager, this online course was developed specifically for the CALEA Public Safety Communications Accreditation Manager.
** No pre-requisites for this class **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
No Classes Currently Scheduled

Call Processing Incidents Involving Veterans with PTSD

This course provides information regarding the challenges that returning military veterans are facing and to prepare Telecommunicators for the possibility of interaction with Veterans in crisis. The focus is on Veterans suffering from Post-Traumatic Stress Disorder or Traumatic Brain Injury. Choose a course number to learn more.
CLASS #LOCATIONSTATUSDATESSEATS LEFT
45867Abbeville, SC05/11/201725
46098Daytona Beach, FL05/16/201723
46352Aberdeen Proving Ground, MD07/20/201725
45853Denver, CO08/11/201723
46079Gurnee, IL10/11/201725

Communications Center Supervisor, 4th Edition

The APCO Institute Communications Center Supervisor course is designed for prospective, new or experienced communications supervisors who want to enhance their supervisory skills and knowledge. Choose a course number to learn more.
** Students should be experienced in Communications Center operations, have a working knowledge of communications policies and procedures and be either in or under consideration for a supervisory position. Students must bring their agency’s policies and procedures manual to class for reference. **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
46220Online05/10/2017 - 06/13/20177
43419Online Full 05/10/2017 - 06/13/20170
45590Poughkeepsie, NY06/12/2017 - 06/14/201716
43420Online06/14/2017 - 07/18/20178
45917Gulfport, MS06/26/2017 - 06/28/201721
45676Alpharetta, GA06/26/2017 - 06/28/201711
45807Boston, MA06/27/2017 - 06/29/201725
45919Gulfport, MS07/12/2017 - 07/14/201725
46074Winder, GA07/17/2017 - 07/19/201720
45626Goshen, NY09/26/2017 - 09/28/201716
46051Elkhorn, WI01/08/2018 - 01/10/201825

Communications Training Officer, 5th Edition

The Communications Training Officer (CTO) 5th Edition focuses on the development and maintenance of an agency’s one-on-one training program and provides the training necessary to foster levels of consistency for CTOs as they provide on-the-job training to new hires. Choose a course number to learn more.
** Pre-requisite: Students must have successfully completed a 40 hour formal basic telecommunicator training program. **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
46207Online Full 05/03/2017 - 06/06/20170
43473Online Full 05/03/2017 - 06/06/20170
45146Natick, MA Confirmed 05/08/2017 - 05/10/20175
45822Riverdale, GA Confirmed 05/17/2017 - 05/19/20178
46413Online05/17/2017 - 06/20/201717
43474Online Full 05/17/2017 - 06/20/20170
43475Online06/07/2017 - 07/11/201714
43476Online06/21/2017 - 07/25/201715
46131Nashville, NC06/28/2017 - 06/30/201717
46161Joplin, MO07/10/2017 - 07/12/201725
45976Helotes , TX07/10/2017 - 07/12/201722
46363Prince Frederick, MD08/01/2017 - 08/03/201725
45852Denver, CO08/10/2017 - 08/12/201725
45922Gulfport, MS08/28/2017 - 08/30/201723
46115Strongsville, OH09/13/2017 - 09/15/201725
46050Elkhorn, WI09/18/2017 - 09/20/201717
46044Groveland, NY09/25/2017 - 09/27/201725
46139Augusta, GA10/23/2017 - 10/25/201725

Communications Training Officer, 5th Edition Instructor

The Communications Training Officer Instructor 5th Edition Course teaches the best CTOs to teach others. Upon completion, the CTO Instructor will be able to train CTOs with APCO Institute materials. CTO Instructors will also be able to help build and maintain the CTO system. Choose a course number to learn more.
** Successful completion of current version of Communications Training Officer student course is required. Note: State/Federal certified instructors may be able to submit an APCO Institute Instructor Application Form to obtain an APCO Agency Instructor Certificate **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
43639Online04/26/2017 - 06/06/201716
45410Germantown, WI05/15/2017 - 05/19/201723
43648Online05/31/2017 - 07/11/201719
43649Online06/28/2017 - 08/08/201717
46168Joplin, MO08/28/2017 - 09/01/201725

Comprehensive Quality

A Comprehensive Quality Program cannot be created overnight. A program must be thought out and prior planning efforts put into the system utilizing the methods of measurement and the analysis of results achieved. A successful Quality Program will require a systematic approach. Choose a course number to learn more.
** Students should be experienced in communications center operations, have a working knowledge of communications policies and procedures, and be involved in the Quality Assurance/Quality Improvement within their agency. **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
43393Online05/10/2017 - 06/13/201716

Crisis Negotiations for Telecommunicators

This course will build on the knowledge, skills and abilities inherent in basic telecommunicator training programs to educate the public safety communications professional on the most effective way to receive and process calls involving crisis situations and to ensure they fulfill their role as a vital component of the overall public safety response. Choose a course number to learn more.
CLASS #LOCATIONSTATUSDATESSEATS LEFT
45472Milton, FL04/25/201715
45814Portage, WI Confirmed 05/04/20179
45915Gulfport, MS05/22/201724
46222Online06/07/2017 - 06/27/201719
43293Online Full 06/07/2017 - 06/27/20170
46374Berlin, VT06/12/201725
45877Morganton, NC Confirmed 06/21/201710
46236Lebanon, TN07/17/201723
46162Joplin, MO07/24/201724
45980Helena, MT08/01/201722
45855Denver, CO08/17/201724

Customer Service in Today's Public Safety Communications

Providing satisfactory customer service in the high energy, often high stress field of public safety communications, is paramount to successful performance in this profession, both for the individual telecommunicator as well as the agency they represent. This course addresses all aspects of customer service and how it impacts our industry. Choose a course number to learn more.
CLASS #LOCATIONSTATUSDATESSEATS LEFT
43323Online Full 05/03/2017 - 05/23/20170
45806Boston, MA06/07/201725
46375Berlin, VT06/13/201725
45946Page, AZ07/19/201725
46163Joplin, MO08/15/201725

Disaster Operations and the Communications Center

This course serves to educate the public safety telecommunicator on a wide range of man-made and natural disasters, their effects on the community and its infrastructure and the response and recovery needs of each. Choose a course number to learn more.
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CLASS #LOCATIONSTATUSDATESSEATS LEFT
43329Online05/03/2017 - 05/23/201711
45916Gulfport, MS06/06/201719
46134Sebastian, FL06/22/201725

Emergency Medical Dispatch Manager

This course will assist with the implementation and management of the APCO Institute EMD Program. It is intended to provide appropriate personnel, whether administrator, communications supervisor or other management personnel, with the necessary guidelines and information required for the management of their agency's EMD program. Choose a course number to learn more.
CLASS #LOCATIONSTATUSDATESSEATS LEFT
45408Germantown, WI Confirmed 05/05/201716

Emergency Medical Dispatch, 5th Edition, Version 3

This course is based on the NHTSA National Standard Curriculum for EMD. Completion of the APCO Institute Emergency Medical Dispatch course means that the student has met all of the requirements of the National Standard Curriculum - an important point for states that require compliance with the national curriculum. Choose a course number to learn more.
** Pre-requisite: Students must have successfully completed a 40 hour basic telecommunicator training program and have current certification in CPR from the American Heart Association, American Red Cross or equivalent. **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
45407Germantown, WI Confirmed 05/01/2017 - 05/04/20175
44774Attleboro, MA Full 05/08/2017 - 05/11/20170
46399Online05/17/2017 - 06/27/201715
46218Online Full 05/17/2017 - 06/27/20170
43432Online Full 05/17/2017 - 06/27/20170
46329Online06/07/2017 - 07/18/201710
43433Online Full 06/21/2017 - 08/01/20170

Emergency Medical Dispatch, 5th Edition, Version 3 Instructor

The APCO Institute EMD program combines telecommunicator skills with medical issues. With this and ASTM standards in mind, the APCO Institute requires that the course be taught by instructors with medical and telecommunicator backgrounds. Choose a course number to learn more.
** Students must be certified in the current edition of APCO's EMD course, CPR, Advanced Level EMT (for those who will instruct the medical portion) and have formal basic telecommunicator training. The students agency must currently use, or be in the implementation process of, APCO's EMD Program **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
43635Online04/26/2017 - 06/06/201712
45411Germantown, WI05/15/2017 - 05/19/201723
43640Online05/31/2017 - 07/11/201719
43641Online06/28/2017 - 08/08/201714
46169Joplin, MO08/28/2017 - 09/01/201725

Fire Service Communications, 2nd Edition

APCO Institute's Fire Service Communications, 2nd Edition course raises the bar for in-service fire communications training! This dynamic course covers the terms, techniques and protocols required for excellence in fire service call taking and dispatch. Choose a course number to learn more.
CLASS #LOCATIONSTATUSDATESSEATS LEFT
43399Online Full 04/26/2017 - 06/06/20170
46035Online04/26/2017 - 06/06/20174
43400Online06/14/2017 - 07/25/201710

Fire Service Communications, 2nd Edition Canada

APCO Institute's Fire Service Communications, 2nd Edition Canada course raises the bar for in-service fire communications training! This dynamic course covers the terms, techniques and protocols required for excellence in fire service call taking and dispatch. Choose a course number to learn more.
CLASS #LOCATIONSTATUSDATESSEATS LEFT
45389Online05/24/2017 - 07/04/201721

Fire Service Communications, 2nd Edition Instructor

This course combines enhanced instructional techniques training with specific training on how to conduct the Fire Service Communications, 2nd Edition student course. Successful completion of this course enables your agency instructors to instruct the Fire Service Communications, 2nd Edition student course in-house or regionally, allowing for significant reduction in your in-service training. Choose a course number to learn more.
** Successful completion of current version of Fire Service Communications student course is required. Note: State/Federal certified instructors may be able to submit an APCO Institute Instructor Application Form to obtain an APCO Agency Instructor Certificate **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
43636Online04/26/2017 - 06/06/201724
45412Germantown, WI05/15/2017 - 05/19/201725
43642Online05/31/2017 - 07/11/201723
43643Online06/28/2017 - 08/08/201724
46170Joplin, MO08/28/2017 - 09/01/201725

Illuminations - CTO Track

Instructors in CTO Illuminations present continuing education on training-related topics for CTOs, trainers and other interested individuals. Offered as an annual subscription-based program, the program includes four, courses per year. A new course begins every three months and must be completed within 90 days, prior to the beginning of the next course. 12 CDEs/year. Choose a course number to learn more.
CLASS #LOCATIONSTATUSDATESSEATS LEFT
4475707/01/2017 - 06/30/2018996
4475810/01/2017 - 09/30/20181000

Illuminations - EMD Track

Instructors in the EMD Illuminations Program present monthly topics that meet requirements for EMD recertification. Offered as an annual online subscription-based service, the program enables participants to earn one CDE each month, for a total of 12 CDEs per subscription year. Choose a course number to learn more.
CLASS #LOCATIONSTATUSDATESSEATS LEFT
4355805/01/2017 - 04/30/2018986
4355906/01/2017 - 05/31/2018996
4356007/01/2017 - 06/30/20181000
4356108/01/2017 - 07/31/20181000
4356209/01/2017 - 08/31/20181000
4356310/01/2017 - 09/30/20181000

Illuminations - General Track

The General Illuminations Program covers a wide range of topics and is offered as an annual online subscription-based service. Each month, General Illuminations instructors present timely, relevant topics that can be accessed online, anytime during the month. Each month-long course allows participants to earn one CDE, for a total of 12 CDEs per subscription year. Choose a course number to learn more.
CLASS #LOCATIONSTATUSDATESSEATS LEFT
4348305/01/2017 - 04/30/2018932
4348406/01/2017 - 05/31/20181000
4348507/01/2017 - 06/30/20181000
4348708/01/2017 - 07/31/20181000
4348809/01/2017 - 08/31/20181000
4348910/01/2017 - 09/30/20181000

Illuminations - Instructor

Instructors in Instructor Illuminations present continuing education on training-related topics for APCO agency instructors and other interested individuals. New topic presented quarterly. Each worth 3 CDEs. Choose a course number to learn more.
CLASS #LOCATIONSTATUSDATESSEATS LEFT
4554207/01/2017 - 06/30/2018999
4554310/01/2017 - 09/30/20181000

Instructor Techniques 2nd Edition for General Instructors

This course explores the basic skills and techniques of teaching. Based on the principles of adult education, students study the dynamics of instructional delivery. Instructional media and exercises used throughout the course reinforce the knowledge attained in discussions and demonstration. This course is ideal for those who have been tasked with training within your agency. Choose a course number to learn more.
** Minimum one year experience in a public safety communications center or a telematics or 3-1-1 call center. **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
46069Online04/26/2017 - 06/06/201722
46070Online05/31/2017 - 07/11/201724
46071Online06/28/2017 - 08/08/201724
46172Joplin, MO08/28/2017 - 09/01/201725

Instructor Techniques Enrichment Course

Choose a course number to learn more.
CLASS #LOCATIONSTATUSDATESSEATS LEFT
45900Online03/15/2017 - 12/31/2017995

Law Enforcement Communications 1st Edition

APCO Institute's Law Enforcement Communications 1st Edition course raises the bar for in-service law enforcement communications training! This dynamic course covers the terms, techniques and protocols required for excellence in law enforcement call taking and dispatch. Choose a course number to learn more.
CLASS #LOCATIONSTATUSDATESSEATS LEFT
43347Online Full 05/10/2017 - 06/20/20170
45744Online05/10/2017 - 06/20/20178

Law Enforcement Communications Instructor 1st Edition

This course combines enhanced instructional techniques training with specific training on how to conduct the LEC 1st Edition student course. Successful completion of this course enables your agency instructors to instruct the LEC 1st Edition student course in-house or regionally, allowing for significant reduction in your new-hire and in-service training and travel costs. Choose a course number to learn more.
** Successful completion of current version of Law Enforcement Communications student course is required. Note: State/Federal certified instructors may be able to submit an APCO Institute Instructor Application Form to obtain an APCO Agency Instructor Certificate **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
43638Online04/26/2017 - 06/06/201720
45413Germantown, WI05/15/2017 - 05/19/201725
43646Online05/31/2017 - 07/11/201724
43647Online06/28/2017 - 08/08/201724
46171Joplin, MO08/28/2017 - 09/01/201725

Public Safety Communications Staffing & Employee Retention

In 2009, the Next Generation of APCO Project RETAINS announced that research had proven turnover rates for Comm Centers in the US were at 19%. That was an increase of 3% since 2005 and still reflected a higher turnover rate than the teaching and nursing industries - both highly publicized staffing crises. Choose a course number to learn more.
CLASS #LOCATIONSTATUSDATESSEATS LEFT
43334Online05/03/2017 - 05/23/201714
45772Parker, CO09/12/201722

Public Safety Telecommunicator 1, 7th Edition

PST1, 7th Edition meets and exceeds industry accepted national basic training standards, including the APCO/ANS 3.103.2.2015 and NFPA 1061 2014 Edition. Choose a course number to learn more.
** ***There are no pre-requisites for this course*** **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
45804Nashville, TN Confirmed 05/01/2017 - 05/05/201714
43875Online Full 05/03/2017 - 05/30/20170
43873Online Full 05/10/2017 - 06/06/20170
46400Online05/17/2017 - 06/13/201717
43874Online05/17/2017 - 06/13/20171
46060Shakopee, MN05/22/2017 - 05/26/201717
43876Online05/24/2017 - 06/20/201721
43877Online06/07/2017 - 07/04/201718
43879Online06/14/2017 - 07/11/201722
43880Online06/21/2017 - 07/18/201724
46160Joplin, MO06/26/2017 - 06/30/201725
46138Augusta, GA08/28/2017 - 09/01/201725
46309Williamston, NC09/18/2017 - 09/22/201725
46372Rushville, IN10/02/2017 - 10/06/201725

Public Safety Telecommunicator 1, 7th Edition Canada

PST 1, 7th Edition training program has been revised to address Canadian Emergency Services Communications terminology and to introduce provincial and federal legislative requirements impacting Public Safety Communications across Canada. Choose a course number to learn more.
CLASS #LOCATIONSTATUSDATESSEATS LEFT
43526Online05/31/2017 - 06/27/201714

Public Safety Telecommunicator 1, 7th Edition Instructor

This course combines enhanced instructional techniques training with specific training on how to conduct the PST1, 7th Edition student course. Successful completion of this course enables your agency instructors to instruct the PST1, 7th Edition student course in-house or regionally, allowing for significant reduction in your new-hire and in-service training and travel costs. Choose a course number to learn more.
** Successful completion of current version of Public Safety Telecommunicator student course is required. Note: State/Federal certified instructors may be able to submit an APCO Institute Instructor Application Form to obtain an APCO Agency Instructor Certificate **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
43637Online04/26/2017 - 06/06/201711
45409Germantown, WI05/15/2017 - 05/19/201722
43644Online05/31/2017 - 07/11/201719
43645Online06/28/2017 - 08/08/201724
46167Joplin, MO08/28/2017 - 09/01/201725

Public Safety Telecommunicator 1, 7th Edition Update

The PST 7th Edition Version Update Course is designed to bring all previously APCO Certified PSTs current with the new 7th Edition release. Choose a course number to learn more.
** Prerequisite: Students must have a previous edition of an APCO 40 hour course. **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
43982Online05/10/2017 - 05/30/201760
45940Online05/24/2017 - 06/13/2017100
43985Online06/14/2017 - 07/04/2017100
45941Online06/28/2017 - 07/18/201780

Public Safety Telecommunicator 1, 7th Edition Update (2015)

The PST 7th Edition Version Update Course is designed to bring all previously APCO Certified PSTs current with the new 7th Edition release. Choose a course number to learn more.
** Prerequisite: Student must have taken PST 6th edition in 2015 or 2016. **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
43983Online05/10/2017 - 05/30/201779
43986Online06/14/2017 - 07/04/201799

Public Safety Telecommunicator 1, 7th Edition Update Canada

The PST 7th Edition Canada Version Update Course is designed to bring all previously APCO Certified PSTCs current with the new 7th Edition release.
** Prerequisite: Students must have a previous edition of an APCO 40 hour course. **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
No Classes Currently Scheduled

Public Safety Telecommunicator 1, 7th Edition Update Canada (2015)

The PST 7th Edition Version Canada Update Course is designed to bring all previously APCO Certified PSTCs current with the new 7th Edition release.
** Prerequisite: Student must have taken PST 6th edition Canada course in 2015 or 2016. **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
No Classes Currently Scheduled

Public Safety Telecommunicator 1, Instructor 7th Edition Update

The APCO PST 7th Edition Instructor Version Update course is designed to bring all previously APCO Certified PST Instructors current with the new 7th Edition release. Choose a course number to learn more.
** Prerequisite: Students must be a current PST 6th edition Instructor.** **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
43984Online05/10/2017 - 05/30/2017121
43987Online06/14/2017 - 07/04/2017125

Radio Technician Test

The current APCO Institute Radio Technician Examination covers the material that a 2-way Radio Technician working in the communications center and the field should know. The major areas of concern are FCC Regulations, Basic Electronics, and Special Issues that are encountered in public safety communications. Choose a course number to learn more.
CLASS #LOCATIONSTATUSDATESSEATS LEFT
44202Online04/01/2017 - 04/30/2017

Surviving Stress

Stress affects people of all ages, professions and life situations. Understanding these causes of stress in the profession will allow the Public Safety Telecommunicator to recognize and mitigate some of the stressful situations that they may encounter. This course addresses how to detect stress within yourself and co-workers and provides measures to reduce the impact. Choose a course number to learn more.
CLASS #LOCATIONSTATUSDATESSEATS LEFT
43339Online05/03/2017 - 05/23/201713
45865Abbeville, SC05/09/201725
45921Gulfport, MS08/21/201721

T-CPR

Choose a course number to learn more.
CLASS #LOCATIONSTATUSDATESSEATS LEFT
39510Online11/17/2014 - 12/31/2017852
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