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Training Course: Schedule & Registration
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Active Shooter Incidents for Public Safety Communications, 2nd Ed.

This course is structured along the arc of events that happen before, during, and after an active shooter incident. The goal of the course is to provide education about the intricate issues and challenges posed by active shooter incidents, including: preparedness for an incident, response to an incident, and the role the telecommunicator plays following an incident. Choose a course number to learn more.
** Due to the nature of this topic it is highly recommended that students have successfully completed a 40-hour formal basic instructor-led telecommunicator training program. **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
68073Online03/13/2024 - 04/02/202416
70755Addison, IL Full 03/25/20240
68075Online03/27/2024 - 04/16/202423
68076Online04/10/2024 - 04/30/202425
71237concord, NC04/23/202411
71238concord, NC04/25/202414
70622Kewanee, IL05/07/202414
70623Kewanee, IL05/08/202416
68077Online05/08/2024 - 05/28/202420
68078Online06/19/2024 - 07/09/202425
71231Worcester, MA06/20/202425
70886Lebanon, TN07/12/202422

Bullying and Negativity in the Communications Center, 2nd Ed.

Bullying is prevalent in the workplace including America’s 9-1-1 Comm Centers. The number of U.S workers affected by bullying is a staggering 65.6 million.In this presentation, we will define what bullying is and give some examples. We will also look at the people it affects in our Comm Centers. Finally we will give you the tools to combat the bullying problem in your Comm Center Choose a course number to learn more.
CLASS #LOCATIONSTATUSDATESSEATS LEFT
68089Online03/06/2024 - 03/26/202414
68090Online04/10/2024 - 04/30/202425
68190Virtual Classroom04/30/202410
68091Online05/08/2024 - 05/28/202425
68092Online06/19/2024 - 07/09/202423

CALEA Campus Security Accreditation Manager

Choose a course number to learn more.
CLASS #LOCATIONSTATUSDATESSEATS LEFT
67895Online04/10/2024 - 06/04/202419

CALEA Law Enforcement Accreditation Manager

Choose a course number to learn more.
CLASS #LOCATIONSTATUSDATESSEATS LEFT
70989Online Full 04/10/2024 - 06/25/20240
71436Online04/10/2024 - 06/25/202417

CALEA Public Safety Communications Accreditation Manager

Recognizing that the success of the accreditation process is dependent upon the skills of the accreditation manager, this online course was developed specifically for the CALEA Public Safety Communications Accreditation Manager. Choose a course number to learn more.
CLASS #LOCATIONSTATUSDATESSEATS LEFT
67889Online04/17/2024 - 06/11/202414

CALEA Public Safety Training Academy Accreditation Manager

Choose a course number to learn more.
CLASS #LOCATIONSTATUSDATESSEATS LEFT
67898Online04/10/2024 - 06/04/202419

Communications Center Manager, 1st Ed.

The APCO’s Communications Center Manager, 1st Ed. course focuses on the core competencies required by students training for the role of comm center managers. The course builds on the APCO ANS 3.109.3-2022 standard. Choose a course number to learn more.
** Formal, Instructor-led 40-hour basic telecommunicator, CTO course, and a 24-hour CCS course (or working knowledge of APCO ANS 3.103.2.2015, APCO ANS 3.104.2-2017, and APCO ANS 3.102.2-2017). If not APCO certified, provide a signed letter on agency letterhead stating pre-requisites are met. **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
71014Online Full 05/08/2024 - 06/11/20240
71146Virtual Classroom05/14/2024 - 05/16/202416
71438Online05/15/2024 - 06/18/202422
71056Huntsville, AL05/20/2024 - 05/22/202418
71298Online05/22/2024 - 06/25/202412
71439Online06/05/2024 - 07/09/202422
71015Online06/12/2024 - 07/16/202418
71147Virtual Classroom06/18/2024 - 06/20/202417
71299Online06/26/2024 - 07/30/202422

Communications Center Supervisor, 5th Ed., Version 1

The APCO Institute Communications Center Supervisor course is designed for prospective, new or experienced communications supervisors who want to enhance their supervisory skills and knowledge. Choose a course number to learn more.
** Must have completed a formal, basic instructor-led 40-hour telecommunicator course and CTO program (or have a working knowledge of: APCO ANS 3.103.2.2015 and APCO ANS 3.104.2-2017). If not APCO certified, must provide a signed letter on agency letterhead stating the pre-requisites have been met. **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
68425Online03/06/2024 - 04/09/20244
68426Online03/20/2024 - 04/23/202410
68146Virtual Classroom03/26/2024 - 03/28/20244
68428Online04/03/2024 - 05/07/202413
68429Online04/17/2024 - 05/21/202420
70799Weyers Cave, VA04/22/2024 - 04/24/202425
68430Online05/01/2024 - 06/04/202421
68147Virtual Classroom05/07/2024 - 05/09/202419
68431Online05/15/2024 - 06/18/202421
68432Online05/29/2024 - 07/02/202422
68433Online06/05/2024 - 07/09/202422
68434Online06/12/2024 - 07/16/202422
68435Online06/19/2024 - 07/23/202422
68436Online06/26/2024 - 07/30/202421

Communications Training Officer, 6th Ed.

APCO’s Communications Training Officer (CTO) 6th Edition course instructs CTOs how to support their agencies in running standardized training programs built on principles of performance-based training, performance management, and objective documentation. Choose a course number to learn more.
** Students must have successfully completed a formal, instructor-led 40-hour basic telecommunicator training program. **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
68537Online03/06/2024 - 04/09/20243
68536Online03/06/2024 - 04/09/20241
68197Virtual Classroom Full 03/12/2024 - 03/14/20240
68538Online03/13/2024 - 04/16/202411
70682Plainfield, IL03/19/2024 - 03/21/20247
68540Online03/20/2024 - 04/23/202419
68539Online03/20/2024 - 04/23/202419
71009Goffstown, NH03/25/2024 - 03/27/202417
68541Online03/27/2024 - 04/30/202412
68542Online04/03/2024 - 05/07/202420
68611Virtual Classroom04/09/2024 - 04/11/202410
68543Online04/10/2024 - 05/14/202419
68544Online04/17/2024 - 05/21/202419
68545Online04/24/2024 - 05/28/202416
68546Online05/01/2024 - 06/04/202416
68612Virtual Classroom05/01/2024 - 05/03/202420
68547Online05/08/2024 - 06/11/202419
70067Toledo, IA05/08/2024 - 05/10/202423
68548Online05/15/2024 - 06/18/202420
68549Online05/22/2024 - 06/25/202420
68550Online05/29/2024 - 07/02/202420
68551Online06/05/2024 - 07/09/202420
68553Online06/12/2024 - 07/16/202420
68552Online06/12/2024 - 07/16/202420
68168Virtual Classroom06/18/2024 - 06/20/202420
68554Online06/19/2024 - 07/23/202420
68555Online06/26/2024 - 07/30/202420
70800Weyers Cave, VA09/24/2024 - 09/26/202425

Communications Training Officer, 6th Ed., Instructor

The Communications Training Officer Instructor 6th Edition Course teaches the best CTOs to teach others. Upon completion, the CTO Instructor will be able to train CTOs with APCO Institute materials. CTO Instructors will also be able to help build and maintain the CTO system. Choose a course number to learn more.
** Must hold current Communications Training Officer, 6th Edition student certification and have minimum one-year experience in an emergency communications center (ECC), a telematics or 3-1-1 call center. **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
68757Online03/27/2024 - 05/07/202423
68766Online04/24/2024 - 06/04/202424
68773Online05/22/2024 - 07/02/202424
68780Online06/26/2024 - 08/06/202424

Comprehensive Quality

A Comprehensive Quality Program cannot be created overnight. A program must be thought out and prior planning efforts put into the system utilizing the methods of measurement and the analysis of results achieved. A successful Quality Program will require a systematic approach. Choose a course number to learn more.
** Students should be experienced in communications center operations, have a working knowledge of communications policies and procedures, and be involved in the Quality Assurance/Quality Improvement process within their agency. **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
68216Online03/20/2024 - 04/23/202422
68217Online04/24/2024 - 05/28/202425
68218Online05/29/2024 - 07/02/202424
68219Online06/19/2024 - 07/23/202425

Crisis Negotiations for Telecommunicators, 2nd Ed.

The course provides an overview of crisis negotiations for telecommunicators who need to gather key information, engage with a person in crisis, and who may have to act as negotiators until responders arrive. The course objective is training call-takers on the nature of crises as well as the tools to help support the best resolution possible for these high-risk situations. Choose a course number to learn more.
** Due to the nature of this topic it is highly recommended that students have successfully completed a 40-hour formal basic instructor-led telecommunicator training program. **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
68115Online03/06/2024 - 03/26/202415
70757Addison, IL Full 04/01/20240
68138Virtual Classroom04/02/202410
68116Online04/10/2024 - 04/30/202422
70065Toledo, IA04/11/202425
68117Online05/08/2024 - 05/28/202423
68118Online06/19/2024 - 07/09/202418
70976Panama City Beach, FL09/19/202425

Customer Service in Today's Public Safety Communications

Providing satisfactory customer service in the high energy, often high stress field of public safety communications, is paramount to successful performance in this profession, both for the individual telecommunicator as well as the agency they represent. This course addresses all aspects of customer service and how it impacts our industry. Choose a course number to learn more.
CLASS #LOCATIONSTATUSDATESSEATS LEFT
68277Online03/06/2024 - 03/26/20249
68278Online03/20/2024 - 04/09/20248
68279Online05/08/2024 - 05/28/202414
68280Online06/19/2024 - 07/09/202420

Cybersecurity Fundamentals for the ECC

Choose a course number to learn more.
CLASS #LOCATIONSTATUSDATESSEATS LEFT
69690Virtual Classroom05/21/202411

Disaster Operations and the Communications Center

This course serves to educate the public safety telecommunicator on a wide range of man-made and natural disasters, their effects on the community and its infrastructure and the response and recovery needs of each. Choose a course number to learn more.
** Although there is no pre-requisite for the course, it is recommended that registrants for this class have successfully completed a 40-hour formal basic instructor-led telecommunicator training program. **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
68102Online03/13/2024 - 04/02/202417
70624Helena, AL04/12/202425
68103Online04/17/2024 - 05/07/202415
68104Online06/19/2024 - 07/09/202418
70965Panama City Beach, FL09/17/202425

Emergency Medical Dispatch Manager

This course will assist with the implementation and management of the APCO Institute EMD Program. It is intended to provide appropriate personnel, whether administrator, communications supervisor or other management personnel, with the necessary guidelines and information required for the management of their agency's EMD program. Choose a course number to learn more.
CLASS #LOCATIONSTATUSDATESSEATS LEFT
68289Online03/06/2024 - 03/26/202418
68180Virtual Classroom03/19/202411
68290Online04/17/2024 - 05/07/202420
68291Online05/15/2024 - 06/04/202420
68292Online06/19/2024 - 07/09/202420

Emergency Medical Dispatch, 5th Ed., Version 4

Topics covered provide the student with the knowledge and foundation to answer calls for emergency medical service and properly prioritize the response. The course also provides the student with the knowledge needed to convey proper pre-arrival instructions to the caller when needed. Choose a course number to learn more.
** Students must have successfully completed a formal, instructor-led 40-hour basic telecommunicator training program and have current certification in CPR from the American Heart Association, American Red Cross or equivalent. **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
68582Online03/06/2024 - 04/16/20245
68583Online03/13/2024 - 04/23/20247
68584Online03/20/2024 - 04/30/202414
68585Online03/27/2024 - 05/07/202415
68586Online04/03/2024 - 05/14/202413
68587Online04/10/2024 - 05/21/202415
68588Online04/17/2024 - 05/28/202415
68589Online05/01/2024 - 06/11/202414
68590Online05/15/2024 - 06/25/202415
68141Virtual Classroom05/28/2024 - 05/31/202415
68591Online05/29/2024 - 07/09/202415
68592Online06/12/2024 - 07/23/202415
68593Online06/26/2024 - 08/06/202415

Emergency Medical Dispatch, 5th Ed., Version 4, Instructor

The APCO Institute EMD program combines telecommunicator skills with medical issues. With this and ASTM standards in mind, the APCO Institute requires that the course be taught by instructors with medical and telecommunicator backgrounds. Choose a course number to learn more.
** 1. Current EMD 5.4 student certification 2. Current CPR (AHA/ARC/Equiv) Certification 3. EMT-A or Paramedic or higher Certification *if applicable 4. Minimum one-year experience in an emergency communications center (ECC), a telematics or 3-1-1 call center. 5. Must be affiliated with an agency. **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
68761Online03/27/2024 - 05/07/202422
68769Online04/24/2024 - 06/04/202424
68776Online05/22/2024 - 07/02/202424
68783Online06/26/2024 - 08/06/202424

Fire Service Communications, 2nd Ed., Version 1, Canada

APCO Institute's Fire Service Communications, 2nd Edition Canada course raises the bar for in-service fire communications training! This dynamic course covers the terms, techniques and protocols required for excellence in fire service call taking and dispatch. Choose a course number to learn more.
** Although there is no pre-requisite for the course, it is recommended that registrants for this class have successfully completed a 40-hour formal basic instructor-led telecommunicator training program. **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
68058Online03/27/2024 - 05/07/202418
68059Online05/15/2024 - 06/25/202421

Fire Service Communications, 2nd Ed., Version 1, Canada Instructor

This course combines enhanced instructional techniques training with specific training on how to conduct the Fire Service Communications, 2nd Edition Canada student course. Successful completion of this course enables your agency instructors to instruct the FSC, 2nd Edition Canada student course in-house or regionally, allowing for significant reduction in your in-service training Choose a course number to learn more.
** Must hold current Fire Service Communications, 2nd Edition Canada student certification and have minimum one-year experience in an emergency communications center (ECC), a telematics or 3-1-1 call center. **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
68759Online03/27/2024 - 05/07/202424
68768Online04/24/2024 - 06/04/202424
68775Online05/22/2024 - 07/02/202424
68782Online06/26/2024 - 08/06/202424

Fire Service Communications, 3rd Ed.

APCO Institute's Fire Service Communications, 3rd Edition course raises the bar for in-service fire communications training! This dynamic course covers the terms, techniques and protocols required for excellence in fire service call taking and dispatch. Choose a course number to learn more.
** Although there is no pre-requisite for the course, it is recommended that registrants for this class have successfully completed a 40-hour formal basic instructor-led telecommunicator training program. **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
68349Online03/13/2024 - 04/23/202413
68350Online03/27/2024 - 05/07/202420
68351Online04/10/2024 - 05/21/202420
68352Online05/15/2024 - 06/25/202422
68152Virtual Classroom06/03/2024 - 06/06/202419
68353Online06/19/2024 - 07/30/202422

Fire Service Communications, 3rd Ed., Instructor

This course combines enhanced instructional techniques training with specific training on how to conduct the Fire Service Communications, 3rd Edition student course. Successful completion of this course enables your agency instructors to instruct the Fire Service Communications, 3rd Edition student course in-house or regionally, allowing for significant reduction in your in-service training. Choose a course number to learn more.
** Must hold current Fire Service Communications, 3rd Edition student certification and have minimum one-year experience in an emergency communications center (ECC), a telematics or 3-1-1 call center. **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
68758Online03/27/2024 - 05/07/202422
68767Online04/24/2024 - 06/04/202424
68774Online05/22/2024 - 07/02/202423
68781Online06/26/2024 - 08/06/202424

Fire Service Communications, 3rd Ed., Instructor Update

The APCO FSC 3rd Edition Instructor Version Update course is designed to bring APCO Certified FSC 3rd edition Instructors current with the new 3rd Edition release. Choose a course number to learn more.
** Students must hold a current FSC 2nd edition Instructor certification. Does not apply to FSC Canada Instructors. **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
66517Online03/06/2024 - 03/26/202498
66518Online03/13/2024 - 04/02/2024100
66519Online03/20/2024 - 04/09/202498
66520Online03/27/2024 - 04/16/202499

Fire Service Communications, 3rd Ed., Student Update

The FSC 3rd Edition Version Update Course is designed to bring APCO Certified FSC 2nd edition students current with the new 3rd Edition release. Choose a course number to learn more.
** Students must hold a current FSC 2 certification. Does not apply to FSC Canada. **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
66464Online03/06/2024 - 03/26/2024224
66465Online03/13/2024 - 04/02/2024239
66466Online03/20/2024 - 04/09/2024250
66467Online03/27/2024 - 04/16/2024241

Fundamentals of Next Generation 9-1-1

APCO’s Fundamentals of Next Generation 9-1-1 course examines the challenges ECC managers will face as they integrate new data flows into communications center operations, and what this means for recruiting and retaining personnel. Choose a course number to learn more.
CLASS #LOCATIONSTATUSDATESSEATS LEFT
71239Arlington, TX05/01/2024 - 05/02/202425
71252Fairfax, VA06/27/2024 - 06/28/202420

Fundamentals of Tactical Dispatch

The mission of a Tactical Dispatch Team is to provide emergency communications support to Incident Command at a critical incident or an event outside the routine capabilities of normal operations. In this APCO course, we explore the key knowledge and skills for tactical dispatch with the instructor and fellow students working together on scenarios that capture real-world experiences. Choose a course number to learn more.
** 1. Minimum one-year experience as an ECC telecommunicator 2. Students must have successfully completed a formal, instructor-led 40-hour basic telecommunicator training program 3. Successful completion of the free FEMA courses: IS 100, IS 200 and IS 700 **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
68250Online03/13/2024 - 04/02/202415
68251Online04/17/2024 - 05/07/202423
68184Virtual Classroom05/14/2024 - 05/15/202419
68252Online05/15/2024 - 06/04/202423
68253Online06/19/2024 - 07/09/202425

Illuminations - CTO Track

Instructors in CTO Illuminations present continuing education on training-related topics for CTOs, trainers and other interested individuals. Offered as an annual subscription-based program, the program includes four, courses per year. A new course begins every three months and must be completed within 90 days, prior to the beginning of the next course. 12 CDEs/year. Choose a course number to learn more.
** CTO experience or certification is recommended **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
6881604/01/2024 - 03/31/2025968
6881707/01/2024 - 06/30/2025999

Illuminations - EMD Track

Instructors in the EMD Illuminations Program present monthly topics that meet requirements for EMD recertification. Offered as an annual online subscription-based service, the program enables participants to earn one CDE each month, for a total of 12 CDEs per subscription year. Choose a course number to learn more.
** EMD experience or certification is recommended **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
6880104/01/2024 - 03/31/2025969
6880205/01/2024 - 04/30/20251000
6880306/01/2024 - 05/31/20251000
6880407/01/2024 - 06/30/20251000
6880508/01/2024 - 07/31/20251000
6880609/01/2024 - 08/31/20251000

Illuminations - General Track

The General Illuminations Program covers a wide range of topics and is offered as an annual online subscription-based service. Each month, General Illuminations instructors present timely, relevant topics that can be accessed online, anytime during the month. Each month-long course allows participants to earn one CDE, for a total of 12 CDEs per subscription year. Choose a course number to learn more.
CLASS #LOCATIONSTATUSDATESSEATS LEFT
6878904/01/2024 - 03/31/2025971
6879005/01/2024 - 04/30/20251000
6879106/01/2024 - 05/31/20251000
6879207/01/2024 - 06/30/20251000
6879308/01/2024 - 07/31/20251000
6879409/01/2024 - 08/31/20251000

Law Enforcement Communications, 1st Ed.

APCO Institute's Law Enforcement Communications 1st Edition course raises the bar for in-service law enforcement communications training! This dynamic course covers the terms, techniques and protocols required for excellence in law enforcement call taking and dispatch. Choose a course number to learn more.
** Although there is no pre-requisite for the course, it is recommended that registrants for this class have successfully completed a 40-hour formal basic instructor-led telecommunicator training program. **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
70992Online03/06/2024 - 04/16/202411
68263Online03/20/2024 - 04/30/20249
68178Virtual Classroom04/16/2024 - 04/19/202419
68264Online04/17/2024 - 05/28/202420
68265Online05/29/2024 - 07/09/202421
71232Worcester, MA06/03/2024 - 06/06/202425
68616Virtual Classroom06/10/2024 - 06/13/202420
68266Online06/19/2024 - 07/30/202421

Law Enforcement Communications, 1st Ed., Instructor

This course combines enhanced instructional techniques training with specific training on how to conduct the LEC 1st Edition student course. Successful completion of this course enables your agency instructors to instruct the LEC 1st Edition student course in-house or regionally, allowing for significant reduction in your new-hire and in-service training and travel costs. Choose a course number to learn more.
** Must hold current Law Enforcement Communications, 1st Edition student certification and have minimum one-year experience in an emergency communications center (ECC), a telematics or 3-1-1 call center. **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
68756Online03/27/2024 - 05/07/202424
68764Online04/24/2024 - 06/04/202424
68772Online05/22/2024 - 07/02/202424
68779Online06/26/2024 - 08/06/202424

Public Safety Communications Staffing & Employee Retention

In 2009, the Next Generation of APCO Project RETAINS announced that research had proven turnover rates for Comm Centers in the US were at 19%. That was an increase of 3% since 2005 and still reflected a higher turnover rate than the teaching and nursing industries - both highly publicized staffing crises. Choose a course number to learn more.
CLASS #LOCATIONSTATUSDATESSEATS LEFT
68053Online04/10/2024 - 04/30/202410

Public Safety Telecommunicator 1, 7th Ed.

PST1, 7th Edition meets and exceeds industry accepted national basic training standards, including the APCO/ANS 3.103.2.2015 and NFPA 1061 2014 Edition. Choose a course number to learn more.
CLASS #LOCATIONSTATUSDATESSEATS LEFT
68175Virtual Classroom03/04/2024 - 03/08/20243
68020Online Full 03/06/2024 - 04/02/20240
68021Online03/06/2024 - 04/02/202410
68022Online03/13/2024 - 04/09/202412
68023Online03/20/2024 - 04/16/202424
68024Online03/20/2024 - 04/16/202417
68025Online03/27/2024 - 04/23/202424
68027Online04/03/2024 - 04/30/202420
68026Online04/03/2024 - 04/30/20247
68028Online04/10/2024 - 05/07/202424
68030Online04/17/2024 - 05/14/202422
68029Online04/17/2024 - 05/14/202425
71060Chepachet, RI04/22/2024 - 04/26/202423
68031Online04/24/2024 - 05/21/202423
68032Online05/01/2024 - 05/28/202425
68033Online05/08/2024 - 06/04/202425
68034Online05/15/2024 - 06/11/202425
68176Virtual Classroom05/20/2024 - 05/24/202419
68035Online05/22/2024 - 06/18/202425
68036Online05/29/2024 - 06/25/202424
68037Online06/05/2024 - 07/02/202424
68038Online06/12/2024 - 07/09/202425
68039Online06/19/2024 - 07/16/202425
68040Online06/19/2024 - 07/16/202425
68617Virtual Classroom06/24/2024 - 06/28/202420
68041Online06/26/2024 - 07/23/202425

Public Safety Telecommunicator 1, 7th Ed. Instructor

This course combines enhanced instructional techniques training with specific training on how to conduct the PST1, 7th Edition student course. Successful completion of this course enables your agency instructors to instruct the PST1, 7th Edition student course in-house or regionally, allowing for significant reduction in your new-hire and in-service training and travel costs. Choose a course number to learn more.
** Must hold current Public Safety Telecommunicator 1, 7th Edition student certification and have minimum one-year experience in an emergency communications center (ECC), a telematics or 3-1-1 call center. **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
68754Online03/27/2024 - 05/07/202421
68762Online04/24/2024 - 06/04/202424
68770Online05/22/2024 - 07/02/202424
68777Online06/26/2024 - 08/06/202424

Public Safety Telecommunicator 1, 7th Ed., Canada

PST 1, 7th Edition training program has been revised to address Canadian Emergency Services Communications terminology and to introduce provincial and federal legislative requirements impacting Public Safety Communications across Canada. Choose a course number to learn more.
CLASS #LOCATIONSTATUSDATESSEATS LEFT
68441Online04/03/2024 - 04/30/202423

Public Safety Telecommunicator 1, 7th Ed., Canada Instructor

This course is ideal for those who have been tasked with training in-house staff on the Public Safety Telecommunicator 1 – Canada Version course. The course offers training on understanding the educational needs of adult learners, strengthening your presentation skills, and sharpening your classroom management. All course work will use the PST Canada version for application. Choose a course number to learn more.
** Must hold current Public Safety Telecommunicator 1, 7th Edition Canada student certification and have minimum one-year experience in an emergency communications center (ECC), a telematics or 3-1-1 call center. **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
68755Online03/27/2024 - 05/07/202424
68763Online04/24/2024 - 06/04/202424
68771Online05/22/2024 - 07/02/202424
68778Online06/26/2024 - 08/06/202424

Radio Technician Certificate

The current APCO Institute Radio Technician Examination covers the material that a 2-way Radio Technician working in the communications center and the field should know. The major areas of concern are FCC Regulations, Basic Electronics, and Special Issues that are encountered in public safety communications. Choose a course number to learn more.
CLASS #LOCATIONSTATUSDATESSEATS LEFT
70861Online02/01/2024 - 02/29/202495

Surviving Stress

Stress affects people of all ages, professions and life situations. Understanding these causes of stress in the profession will allow the Public Safety Telecommunicator to recognize and mitigate some of the stressful situations that they may encounter. This course addresses how to detect stress within yourself and co-workers and provides measures to reduce the impact. Choose a course number to learn more.
CLASS #LOCATIONSTATUSDATESSEATS LEFT
68335Online03/06/2024 - 03/26/20243
68336Online04/17/2024 - 05/07/202417
68337Online05/08/2024 - 05/28/202420
68338Online06/19/2024 - 07/09/202419
71313Weyers Cave, VA07/30/202425
70975Panama City Beach, FL09/18/202425
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