Training Course: Schedule & Registration
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Active Shooter Incidents for Public Safety Communications, 2nd Edition

This course is structured along the arc of events that happen before, during, and after an active shooter incident. The goal of the course is to provide education about the intricate issues and challenges posed by active shooter incidents, including: preparedness for an incident, response to an incident, and the role the telecommunicator plays following an incident. Choose a course number to learn more.
** ** Pre-requisite: Due to the nature of this topic it is highly recommended that students have successfully completed a 40 hour formal basic telecommunicator training program. ** **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
46959Madison, WI Confirmed 07/26/201714
45918Gulfport, MS Confirmed 07/27/201723
46353Aberdeen Proving Ground, MD Confirmed 07/27/201711
46237Lebanon, TN Confirmed 07/31/201717
45981Helena, MT Confirmed 08/02/201715
46761Harlingen, TX Confirmed 08/07/20176
46593Online09/13/2017 - 10/03/20177
47227White River Jct, VT09/25/201722
47228White River Jct, VT09/26/201725
47061Post Falls, ID10/03/201725
46457Freehold, NJ10/04/201725
46165Joplin, MO10/13/201725
47449Paradise Valley, AZ10/16/201725
46594Online11/08/2017 - 11/28/201724
46888Middletown, CT11/08/201725
46595Online12/27/2017 - 01/16/201825
46596Online01/24/2018 - 02/13/201825
46597Online02/21/2018 - 03/13/201825
46598Online04/04/2018 - 04/24/201825
46599Online06/06/2018 - 06/26/201825

Bullying and Negativity in the Communications Center

Bullying is prevalent in the workplace including America’s 9-1-1 Comm Centers. The number of U.S workers affected by bullying is a staggering 65.6 million.In this presentation, we will define what bullying is and give some examples. We will also look at the people it affects in our Comm Centers. Finally we will give you the tools to combat the bullying problem in your Comm Center. Choose a course number to learn more.
CLASS #LOCATIONSTATUSDATESSEATS LEFT
45920Gulfport, MS Confirmed 07/24/201716
45982Helena, MT Confirmed 08/03/201715
45854Denver, CO08/17/201711
46238Lebanon, TN08/21/201725
47221Latrobe, PA09/07/201714
47063Tempe, AZ09/08/201710
46858Goffstown, NH09/18/201718
47363Winchester, VA11/02/201725
46166Joplin, MO11/03/201725
47127Natick, MA12/12/201722
47379Sanford, FL02/12/201825

CALEA Campus Security Accreditation Manager

Choose a course number to learn more.
CLASS #LOCATIONSTATUSDATESSEATS LEFT
45433Online08/30/2017 - 10/24/201715

CALEA Law Enforcement Accreditation Manager

Choose a course number to learn more.
CLASS #LOCATIONSTATUSDATESSEATS LEFT
45430Online08/30/2017 - 11/14/20174

CALEA Public Safety Communications Accreditation Manager

Recognizing that the success of the accreditation process is dependent upon the skills of the accreditation manager, this online course was developed specifically for the CALEA Public Safety Communications Accreditation Manager. Choose a course number to learn more.
CLASS #LOCATIONSTATUSDATESSEATS LEFT
46689Online09/13/2017 - 11/07/20171
46814Online01/17/2018 - 03/17/201814
46815Online04/18/2018 - 06/12/201815

CALEA Public Safety Training Academy Accreditation Manager

Choose a course number to learn more.
CLASS #LOCATIONSTATUSDATESSEATS LEFT
45436Online08/30/2017 - 10/24/201713

Call Processing Incidents Involving Veterans with PTSD

This course provides information regarding the challenges that returning military veterans are facing and to prepare Telecommunicators for the possibility of interaction with Veterans in crisis. The focus is on Veterans suffering from Post-Traumatic Stress Disorder or Traumatic Brain Injury. Choose a course number to learn more.
CLASS #LOCATIONSTATUSDATESSEATS LEFT
45853Denver, CO08/11/201719
46859Goffstown, NH09/19/201714
46079Gurnee, IL10/11/201725
47364Winchester, VA11/03/201725

Communications Center Supervisor, 4th Edition

The APCO Institute Communications Center Supervisor course is designed for prospective, new or experienced communications supervisors who want to enhance their supervisory skills and knowledge. Choose a course number to learn more.
** Students should be experienced in Communications Center operations, have a working knowledge of communications policies and procedures and be either in or under consideration for a supervisory position. Students must bring their agency’s policies and procedures manual to class for reference. **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
46712Online08/09/2017 - 09/12/201711
46746Online08/23/2017 - 09/26/201718
46747Online09/06/2017 - 10/10/201719
46748Online09/20/2017 - 10/24/201721
45626Goshen, NY09/26/2017 - 09/28/201715
46749Online10/18/2017 - 11/21/201721
47447Morgantown, WV10/23/2017 - 10/25/201717
46750Online11/15/2017 - 12/19/201722
46751Online12/13/2017 - 01/23/201822
46051Elkhorn, WI01/08/2018 - 01/10/201824
46752Online01/17/2018 - 02/20/201822
46753Online02/14/2018 - 03/20/201822
46754Online02/28/2018 - 04/03/201822
46755Online03/14/2018 - 04/17/201822
46756Online04/11/2018 - 05/15/201822
46757Online05/09/2018 - 06/12/201822
46758Online05/23/2018 - 06/26/201822
46759Online06/13/2018 - 07/17/201822
46760Online06/27/2018 - 07/31/201822

Communications Training Officer, 5th Edition

The Communications Training Officer (CTO) 5th Edition focuses on the development and maintenance of an agency’s one-on-one training program and provides the training necessary to foster levels of consistency for CTOs as they provide on-the-job training to new hires. Choose a course number to learn more.
** Pre-requisite: Students must have successfully completed a 40 hour formal basic telecommunicator training program. **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
46363Prince Frederick, MD Confirmed 08/01/2017 - 08/03/20178
46718Online Full 08/02/2017 - 09/05/20170
45852Denver, CO08/10/2017 - 08/12/201714
46719Online Full 08/16/2017 - 09/19/20170
46720Online Full 08/23/2017 - 09/26/20170
46973Punta Gorda, FL Confirmed 08/28/2017 - 08/30/201711
45922Gulfport, MS08/28/2017 - 08/30/201719
47445Chippewa Falls, WI08/30/2017 - 09/01/201725
46721Online09/06/2017 - 10/10/201713
46115Strongsville, OH09/13/2017 - 09/15/201720
46050Elkhorn, WI09/18/2017 - 09/20/201714
46722Online09/20/2017 - 10/24/201720
46044Groveland, NY09/25/2017 - 09/27/201725
46762Downers Grove, IL09/26/2017 - 09/28/201723
47194Fayetteville, NC10/02/2017 - 10/04/201724
46723Online10/04/2017 - 11/07/201719
47561Douglasville, GA10/10/2017 - 10/12/201725
47300Southbridge, MA10/17/2017 - 10/19/201725
46724Online10/18/2017 - 11/21/201720
46139Augusta, GA10/23/2017 - 10/25/201724
46725Online11/01/2017 - 12/05/201719
46727Online11/08/2017 - 12/12/201720
47589West Yarmouth, MA11/13/2017 - 11/15/201725
46726Online11/15/2017 - 12/19/201720
46728Online12/06/2017 - 01/16/201820
46729Online12/13/2017 - 01/23/201820
46730Online12/27/2017 - 01/30/201820
46731Online01/10/2018 - 02/13/201820
46732Online01/17/2018 - 02/20/201820
46733Online01/24/2018 - 02/27/201820
46734Online02/07/2018 - 03/13/201820
46735Online02/28/2018 - 04/03/201820
46736Online03/07/2018 - 04/10/201820
46737Online03/21/2018 - 04/24/201820
46738Online04/04/2018 - 05/08/201820
46739Online04/18/2018 - 05/22/201820
46740Online05/02/2018 - 06/05/201820
46741Online05/16/2018 - 06/19/201820
46744Online05/23/2018 - 06/26/201820
46742Online06/06/2018 - 07/10/201820
46743Online06/13/2018 - 07/17/201820
46745Online06/20/2018 - 07/24/201820

Communications Training Officer, 5th Edition Instructor

The Communications Training Officer Instructor 5th Edition Course teaches the best CTOs to teach others. Upon completion, the CTO Instructor will be able to train CTOs with APCO Institute materials. CTO Instructors will also be able to help build and maintain the CTO system. Choose a course number to learn more.
** Successful completion of current version of Communications Training Officer student course is required. Note: State/Federal certified instructors may be able to submit an APCO Institute Instructor Application Form to obtain an APCO Agency Instructor Certificate **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
46819Online07/26/2017 - 09/05/201714
46168Joplin, MO08/28/2017 - 09/01/201723
46833Canton, MI08/28/2017 - 09/01/201725
46825Online08/30/2017 - 10/10/201719
46893Online09/27/2017 - 11/07/201720
46899Online10/25/2017 - 12/05/201719
46905Online11/29/2017 - 01/16/201820
46912Online01/10/2018 - 02/20/201820
46919Online02/21/2018 - 04/03/201820
46925Online03/28/2018 - 05/08/201820
46931Online04/25/2018 - 06/05/201820
46937Online05/30/2018 - 07/10/201820
46943Online06/27/2018 - 08/07/201820

Comprehensive Quality

A Comprehensive Quality Program cannot be created overnight. A program must be thought out and prior planning efforts put into the system utilizing the methods of measurement and the analysis of results achieved. A successful Quality Program will require a systematic approach. Choose a course number to learn more.
** Students should be experienced in communications center operations, have a working knowledge of communications policies and procedures, and be involved in the Quality Assurance/Quality Improvement within their agency. **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
46653Online09/13/2017 - 10/03/201723
46657Online10/04/2017 - 10/24/201724
46661Online11/08/2017 - 11/28/201725
46679Online12/27/2017 - 01/16/201825
47064Elkhorn, WI01/22/2018 - 01/23/201825
46680Online01/24/2018 - 02/13/201825
46681Online02/14/2018 - 03/06/201825
46682Online04/04/2018 - 04/24/201825
46683Online06/06/2018 - 06/26/201825

Crisis Negotiations for Telecommunicators

This course will build on the knowledge, skills and abilities inherent in basic telecommunicator training programs to educate the public safety communications professional on the most effective way to receive and process calls involving crisis situations and to ensure they fulfill their role as a vital component of the overall public safety response. Choose a course number to learn more.
CLASS #LOCATIONSTATUSDATESSEATS LEFT
45980Helena, MT Confirmed 08/01/201718
45855Denver, CO08/17/201719
46629Online09/13/2017 - 10/03/201722
47060Post Falls, ID10/02/201724
46639Online10/04/2017 - 10/24/201722
47110Windsor, ON11/06/201725
46640Online11/08/2017 - 11/28/201725
46641Online12/27/2017 - 01/16/201825
46642Online01/24/2018 - 02/13/201825
46643Online02/14/2018 - 03/06/201825
46644Online04/04/2018 - 04/24/201825
46645Online06/06/2018 - 06/26/201825

Customer Service in Today's Public Safety Communications

Providing satisfactory customer service in the high energy, often high stress field of public safety communications, is paramount to successful performance in this profession, both for the individual telecommunicator as well as the agency they represent. This course addresses all aspects of customer service and how it impacts our industry. Choose a course number to learn more.
CLASS #LOCATIONSTATUSDATESSEATS LEFT
46886Middletown, CT09/06/201725
46630Online09/13/2017 - 10/03/20179
46163Joplin, MO09/14/201725
46631Online10/04/2017 - 10/24/201720
47374Sanford, FL10/05/201716
47375Sanford, FL10/12/201717
47376Sanford, FL10/19/201718
47377Sanford, FL10/26/201718
46632Online11/08/2017 - 11/28/201717
46633Online12/27/2017 - 01/16/201818
46634Online01/24/2018 - 02/13/201819
46635Online02/14/2018 - 03/06/201819
46636Online04/04/2018 - 04/24/201820
46637Online06/06/2018 - 06/26/201820

Disaster Operations and the Communications Center

This course serves to educate the public safety telecommunicator on a wide range of man-made and natural disasters, their effects on the community and its infrastructure and the response and recovery needs of each. Choose a course number to learn more.
** **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
46620Online09/13/2017 - 10/03/201717
46621Online10/04/2017 - 10/24/201718
47111Windsor, ON11/06/201725
46622Online11/08/2017 - 11/28/201720
46623Online12/27/2017 - 01/16/201820
46624Online01/24/2018 - 02/13/201820
46625Online02/14/2018 - 03/06/201820
46626Online04/04/2018 - 04/24/201820
46627Online06/06/2018 - 06/26/201820

Emergency Medical Dispatch Manager

This course will assist with the implementation and management of the APCO Institute EMD Program. It is intended to provide appropriate personnel, whether administrator, communications supervisor or other management personnel, with the necessary guidelines and information required for the management of their agency's EMD program. Choose a course number to learn more.
CLASS #LOCATIONSTATUSDATESSEATS LEFT
46650Online09/13/2017 - 10/03/201716
46654Online10/04/2017 - 10/24/201720
46658Online11/08/2017 - 11/28/201720
46664Online12/27/2017 - 01/16/201820
46665Online01/24/2018 - 02/13/201820
46666Online02/14/2018 - 03/06/201820
46667Online04/04/2018 - 04/24/201820
46668Online06/06/2018 - 06/26/201820

Emergency Medical Dispatch, 5th Edition, Version 3

Topics covered provide the student with the knowledge and foundation to answer calls for emergency medical service and properly prioritize the response. The course also provides the student with the knowledge needed to convey proper pre-arrival instructions to the caller when needed. Choose a course number to learn more.
** Pre-requisite: Students must have successfully completed a 40 hour basic telecommunicator training program and have current certification in CPR from the American Heart Association, American Red Cross or equivalent. **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
46692Online Full 08/09/2017 - 09/19/20170
47498Online08/16/2017 - 09/26/20173
46693Online Full 08/23/2017 - 10/03/20170
46694Online Full 09/06/2017 - 10/17/20170
46695Online09/20/2017 - 10/31/201713
47554Franklin, OH09/25/2017 - 09/28/201715
47299Burlington, MA09/25/2017 - 09/28/201715
46696Online10/18/2017 - 11/28/201715
46697Online11/15/2017 - 01/02/201814
46698Online12/13/2017 - 01/30/201815
46699Online01/17/2018 - 02/27/201815
46700Online02/14/2018 - 03/27/201815
46701Online02/28/2018 - 04/10/201815
46702Online03/14/2018 - 04/24/201814
46703Online04/11/2018 - 05/22/201815
46704Online05/09/2018 - 06/19/201815
46705Online05/23/2018 - 07/03/201815
46706Online06/13/2018 - 07/24/201815
46707Online06/27/2018 - 08/07/201815

Emergency Medical Dispatch, 5th Edition, Version 3 Instructor

The APCO Institute EMD program combines telecommunicator skills with medical issues. With this and ASTM standards in mind, the APCO Institute requires that the course be taught by instructors with medical and telecommunicator backgrounds. Choose a course number to learn more.
** Students must be certified in the current edition of APCO's EMD course, CPR, Advanced Level EMT (for those who will instruct the medical portion) and have formal basic telecommunicator training. The students agency must currently use, or be in the implementation process of, APCO's EMD Program **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
46818Online07/26/2017 - 09/05/201711
46169Joplin, MO08/28/2017 - 09/01/201725
46834Canton, MI08/28/2017 - 09/01/201725
46824Online08/30/2017 - 10/10/201719
46892Online09/27/2017 - 11/07/201717
46898Online10/25/2017 - 12/05/201719
46904Online11/29/2017 - 01/16/201818
46911Online01/10/2018 - 02/20/201820
46917Online02/21/2018 - 04/03/201820
46924Online03/28/2018 - 05/08/201820
46930Online04/25/2018 - 06/05/201820
46936Online05/30/2018 - 07/10/201820
46942Online06/27/2018 - 08/07/201820

Fire Service Communications, 2nd Edition

APCO Institute's Fire Service Communications, 2nd Edition course raises the bar for in-service fire communications training! This dynamic course covers the terms, techniques and protocols required for excellence in fire service call taking and dispatch. Choose a course number to learn more.
CLASS #LOCATIONSTATUSDATESSEATS LEFT
46612Online09/13/2017 - 10/24/201713
46613Online11/08/2017 - 12/19/201721
46614Online12/27/2017 - 02/06/201821
46615Online01/24/2018 - 03/06/201822
46616Online02/21/2018 - 04/03/201822
46617Online04/04/2018 - 05/15/201822
46618Online06/06/2018 - 07/17/201822

Fire Service Communications, 2nd Edition Canada

APCO Institute's Fire Service Communications, 2nd Edition Canada course raises the bar for in-service fire communications training! This dynamic course covers the terms, techniques and protocols required for excellence in fire service call taking and dispatch. Choose a course number to learn more.
CLASS #LOCATIONSTATUSDATESSEATS LEFT
46601Online11/08/2017 - 12/19/201714
46602Online02/21/2018 - 04/03/201822
46603Online06/06/2018 - 07/17/201822

Fire Service Communications, 2nd Edition Instructor

This course combines enhanced instructional techniques training with specific training on how to conduct the Fire Service Communications, 2nd Edition student course. Successful completion of this course enables your agency instructors to instruct the Fire Service Communications, 2nd Edition student course in-house or regionally, allowing for significant reduction in your in-service training. Choose a course number to learn more.
** Successful completion of current version of Fire Service Communications student course is required. Note: State/Federal certified instructors may be able to submit an APCO Institute Instructor Application Form to obtain an APCO Agency Instructor Certificate **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
46820Online07/26/2017 - 09/05/201723
46170Joplin, MO08/28/2017 - 09/01/201725
46835Canton, MI08/28/2017 - 09/01/201725
46826Online08/30/2017 - 10/10/201723
46894Online09/27/2017 - 11/07/201724
46900Online10/25/2017 - 12/05/201724
46906Online11/29/2017 - 01/16/201824
46913Online01/10/2018 - 02/20/201824
46920Online02/21/2018 - 04/03/201824
46926Online03/28/2018 - 05/08/201824
46932Online04/25/2018 - 06/05/201824
46938Online05/30/2018 - 07/10/201824
46944Online06/27/2018 - 08/07/201824

Illuminations - CTO Track

Instructors in CTO Illuminations present continuing education on training-related topics for CTOs, trainers and other interested individuals. Offered as an annual subscription-based program, the program includes four, courses per year. A new course begins every three months and must be completed within 90 days, prior to the beginning of the next course. 12 CDEs/year. Choose a course number to learn more.
CLASS #LOCATIONSTATUSDATESSEATS LEFT
4475810/01/2017 - 09/30/2018998
4650501/01/2018 - 12/31/2018998

Illuminations - EMD Track

Instructors in the EMD Illuminations Program present monthly topics that meet requirements for EMD recertification. Offered as an annual online subscription-based service, the program enables participants to earn one CDE each month, for a total of 12 CDEs per subscription year. Choose a course number to learn more.
CLASS #LOCATIONSTATUSDATESSEATS LEFT
4356108/01/2017 - 07/31/2018993
4356209/01/2017 - 08/31/20181000
4356310/01/2017 - 09/30/2018999
4356411/01/2017 - 10/31/20181000
4356512/01/2017 - 11/30/2018999
4696001/01/2018 - 12/31/20181000

Illuminations - General Track

The General Illuminations Program covers a wide range of topics and is offered as an annual online subscription-based service. Each month, General Illuminations instructors present timely, relevant topics that can be accessed online, anytime during the month. Each month-long course allows participants to earn one CDE, for a total of 12 CDEs per subscription year. Choose a course number to learn more.
CLASS #LOCATIONSTATUSDATESSEATS LEFT
4348708/01/2017 - 07/31/2018944
4348809/01/2017 - 08/31/2018972
4348910/01/2017 - 09/30/2018998
4349011/01/2017 - 10/31/2018998
4349112/01/2017 - 11/30/2018999
4654801/01/2018 - 12/31/2018999

Illuminations - Instructor

Instructors in Instructor Illuminations present continuing education on training-related topics for APCO agency instructors and other interested individuals. New topic presented quarterly. Each worth 3 CDEs. Choose a course number to learn more.
CLASS #LOCATIONSTATUSDATESSEATS LEFT
4554310/01/2017 - 09/30/2018998
4554401/01/2018 - 12/31/20181000

Instructor Techniques 2nd Edition for General Instructors

This course explores the basic skills and techniques of teaching. Based on the principles of adult education, students study the dynamics of instructional delivery. Instructional media and exercises used throughout the course reinforce the knowledge attained in discussions and demonstration. This course is ideal for those who have been tasked with training within your agency. Choose a course number to learn more.
** Minimum one year experience in a public safety communications center or a telematics or 3-1-1 call center. **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
46817Online07/26/2017 - 09/05/201724
46172Joplin, MO08/28/2017 - 09/01/201725
46837Canton, MI08/28/2017 - 09/01/201723
46823Online08/30/2017 - 10/10/201724
46891Online09/27/2017 - 11/07/201724
46897Online10/25/2017 - 12/05/201723
46903Online11/29/2017 - 01/16/201824
46909Online01/10/2018 - 02/20/201824
46916Online02/21/2018 - 04/03/201824
46923Online03/28/2018 - 05/08/201824
46929Online04/25/2018 - 06/05/201824
46935Online05/30/2018 - 07/10/201824
46941Online06/27/2018 - 08/07/201824

Instructor Techniques Enrichment Course

Choose a course number to learn more.
CLASS #LOCATIONSTATUSDATESSEATS LEFT
45900Online03/15/2017 - 12/31/2018991

Law Enforcement Communications Instructor, 1st Edition

This course combines enhanced instructional techniques training with specific training on how to conduct the LEC 1st Edition student course. Successful completion of this course enables your agency instructors to instruct the LEC 1st Edition student course in-house or regionally, allowing for significant reduction in your new-hire and in-service training and travel costs. Choose a course number to learn more.
** Successful completion of current version of Law Enforcement Communications student course is required. Note: State/Federal certified instructors may be able to submit an APCO Institute Instructor Application Form to obtain an APCO Agency Instructor Certificate **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
46821Online07/26/2017 - 09/05/201724
46836Canton, MI08/28/2017 - 09/01/201725
46171Joplin, MO08/28/2017 - 09/01/201725
46827Online08/30/2017 - 10/10/201724
46895Online09/27/2017 - 11/07/201723
46901Online10/25/2017 - 12/05/201724
46907Online11/29/2017 - 01/16/201824
46914Online01/10/2018 - 02/20/201824
46921Online02/21/2018 - 04/03/201824
46927Online03/28/2018 - 05/08/201824
46933Online04/25/2018 - 05/08/201824
46939Online05/30/2018 - 07/10/201824
46945Online06/27/2018 - 08/07/201824

Law Enforcement Communications, 1st Edition

APCO Institute's Law Enforcement Communications 1st Edition course raises the bar for in-service law enforcement communications training! This dynamic course covers the terms, techniques and protocols required for excellence in law enforcement call taking and dispatch. Choose a course number to learn more.
CLASS #LOCATIONSTATUSDATESSEATS LEFT
46605Online09/06/2017 - 10/17/20174
46606Online11/08/2017 - 12/19/201722
47590West Yarmouth, MA12/04/2017 - 12/07/201725
46607Online01/03/2018 - 02/13/201822
46608Online03/07/2018 - 04/17/201822
46609Online05/02/2018 - 06/12/201822
46610Online06/20/2018 - 07/31/201822

Public Safety Communications Staffing & Employee Retention

In 2009, the Next Generation of APCO Project RETAINS announced that research had proven turnover rates for Comm Centers in the US were at 19%. That was an increase of 3% since 2005 and still reflected a higher turnover rate than the teaching and nursing industries - both highly publicized staffing crises. Choose a course number to learn more.
CLASS #LOCATIONSTATUSDATESSEATS LEFT
45772Parker, CO09/12/201712
46651Online09/13/2017 - 10/03/201715
46656Online10/04/2017 - 10/24/201720
46659Online11/08/2017 - 11/28/201720
46458Freehold, NJ11/14/201725
46669Online12/27/2017 - 01/16/201820
46670Online01/24/2018 - 02/13/201820
46671Online02/14/2018 - 03/06/201820
46672Online04/04/2018 - 04/24/201820
46673Online06/06/2018 - 06/26/201820

Public Safety Telecommunicator 1, 7th Edition

PST1, 7th Edition meets and exceeds industry accepted national basic training standards, including the APCO/ANS 3.103.2.2015 and NFPA 1061 2014 Edition. Choose a course number to learn more.
** ***There are no pre-requisites for this course*** **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
46764Online Full 07/26/2017 - 08/22/20170
46765Online Full 08/02/2017 - 08/29/20170
46766Online08/09/2017 - 09/05/201717
46767Online08/16/2017 - 09/12/201722
46138Augusta, GA08/28/2017 - 09/01/201721
46773Online08/30/2017 - 09/26/201723
46774Online09/06/2017 - 10/03/201725
46775Online09/13/2017 - 10/10/201724
46309Williamston, NC09/18/2017 - 09/22/201725
46776Online09/20/2017 - 10/17/201723
46777Online09/27/2017 - 10/24/201724
46372Rushville, IN10/02/2017 - 10/06/201725
46778Online10/04/2017 - 10/31/201723
46779Online10/11/2017 - 11/07/201725
46780Online10/18/2017 - 11/14/201724
46781Online10/25/2017 - 11/21/201725
46782Online11/08/2017 - 12/05/201724
47366Biloxi, MS11/13/2017 - 11/17/201722
46783Online11/15/2017 - 12/12/201725
46784Online11/29/2017 - 01/02/201825
46785Online12/06/2017 - 01/09/201823
46786Online12/13/2017 - 01/16/201825
46787Online12/27/2017 - 01/23/201825
46788Online01/03/2018 - 01/30/201825
46790Online01/10/2018 - 02/06/201825
46791Online01/17/2018 - 02/13/201825
46792Online01/24/2018 - 02/20/201825
46793Online01/31/2018 - 02/27/201825
46794Online02/14/2018 - 03/13/201823
46795Online02/21/2018 - 03/20/201825
46797Online02/28/2018 - 03/27/201825
46798Online03/07/2018 - 04/03/201825
46799Online03/14/2018 - 04/10/201825
46800Online03/21/2018 - 04/17/201825
46801Online03/28/2018 - 04/24/201825
46802Online04/04/2018 - 05/01/201825
46803Online04/11/2018 - 05/08/201825
46804Online04/18/2018 - 05/15/201825
46805Online04/25/2018 - 05/22/201825
46806Online05/02/2018 - 05/29/201825
46807Online05/09/2018 - 06/05/201825
46808Online05/16/2018 - 06/12/201825
46809Online05/30/2018 - 06/26/201825
46810Online06/06/2018 - 07/03/201825
46811Online06/13/2018 - 07/10/201825
46812Online06/20/2018 - 07/17/201825
46813Online06/27/2018 - 07/24/201825

Public Safety Telecommunicator 1, 7th Edition Canada

PST 1, 7th Edition training program has been revised to address Canadian Emergency Services Communications terminology and to introduce provincial and federal legislative requirements impacting Public Safety Communications across Canada. Choose a course number to learn more.
CLASS #LOCATIONSTATUSDATESSEATS LEFT
46587Online08/23/2017 - 09/19/20175
46588Online11/01/2017 - 11/28/201725
46591Online02/07/2018 - 03/06/201823
46590Online05/23/2018 - 06/19/201825

Public Safety Telecommunicator 1, 7th Edition Instructor

This course combines enhanced instructional techniques training with specific training on how to conduct the PST1, 7th Edition student course. Successful completion of this course enables your agency instructors to instruct the PST1, 7th Edition student course in-house or regionally, allowing for significant reduction in your new-hire and in-service training and travel costs. Choose a course number to learn more.
** Successful completion of current version of Public Safety Telecommunicator student course is required. Note: State/Federal certified instructors may be able to submit an APCO Institute Instructor Application Form to obtain an APCO Agency Instructor Certificate **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
46816Online07/26/2017 - 09/05/20177
47448Houma, LA Confirmed 07/31/2017 - 08/04/201720
46167Joplin, MO08/28/2017 - 09/01/201723
46832Canton, MI08/28/2017 - 09/01/201725
46822Online08/30/2017 - 10/10/201720
46889Online09/27/2017 - 11/07/201723
46896Online10/25/2017 - 12/05/201724
46902Online11/29/2017 - 01/16/201824
47147Online01/10/2018 - 02/20/201824
46915Online02/21/2018 - 04/03/201824
46922Online03/28/2018 - 05/08/201824
46928Online04/25/2018 - 06/05/201824
46947Online05/30/2018 - 07/10/201824
46940Online06/27/2018 - 08/07/201824

Public Safety Telecommunicator 1, 7th Edition Update

The PST 7th Edition Version Update Course is designed to bring all previously APCO Certified PSTs current with the new 7th Edition release. Choose a course number to learn more.
** Prerequisite: Students must have a previous edition of an APCO 40 hour course. **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
46518Online08/09/2017 - 08/29/201783
46519Online08/23/2017 - 09/12/201785
46520Online09/06/2017 - 09/26/201799
46521Online09/20/2017 - 10/10/2017100
46551Online10/04/2017 - 10/24/2017100
46552Online10/18/2017 - 11/07/2017100
46553Online11/01/2017 - 11/21/201774
46554Online11/15/2017 - 12/05/2017100
46555Online11/29/2017 - 12/19/2017100
46556Online12/13/2017 - 01/02/2018100
46567Online12/27/2017 - 01/16/2018100

Public Safety Telecommunicator 1, 7th Edition Update (2015)

The PST 7th Edition Version Update Course is designed to bring all previously APCO Certified PSTs current with the new 7th Edition release. Choose a course number to learn more.
** Prerequisite: Student must have taken PST 6th edition in 2015 or 2016. **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
46558Online08/09/2017 - 08/29/201797
46559Online09/06/2017 - 09/26/201799
46560Online10/04/2017 - 10/24/2017100
46562Online10/18/2017 - 11/07/2017100
46563Online11/15/2017 - 12/05/2017100
46566Online11/29/2017 - 12/19/2017100
46565Online12/13/2017 - 01/02/2018100
46568Online12/27/2017 - 01/16/2018100

Public Safety Telecommunicator 1, 7th Edition Update Canada

The PST 7th Edition Canada Version Update Course is designed to bring all previously APCO Certified PSTCs current with the new 7th Edition release. Choose a course number to learn more.
** Prerequisite: Students must have a previous edition of an APCO 40 hour course. **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
46570Online08/09/2017 - 08/29/2017100
46571Online09/06/2017 - 09/26/2017100
46572Online10/04/2017 - 10/24/2017100
46573Online11/15/2017 - 12/05/2017100
46574Online12/13/2017 - 01/02/2018100

Public Safety Telecommunicator 1, 7th Edition Update Canada (2015)

The PST 7th Edition Version Canada Update Course is designed to bring all previously APCO Certified PSTCs current with the new 7th Edition release. Choose a course number to learn more.
** Prerequisite: Student must have taken PST 6th edition Canada course in 2015 or 2016. **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
46576Online08/09/2017 - 08/29/2017100
46577Online09/06/2017 - 09/26/2017100
46578Online10/04/2017 - 10/24/2017100
46579Online11/15/2017 - 12/05/2017100
46580Online12/13/2017 - 01/02/2018100

Public Safety Telecommunicator 1, Instructor 7th Edition Update

The APCO PST 7th Edition Instructor Version Update course is designed to bring all previously APCO Certified PST Instructors current with the new 7th Edition release. Choose a course number to learn more.
** Prerequisite: Students must be a current PST 6th edition Instructor.** **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
46582Online08/09/2017 - 08/29/2017120
46583Online09/06/2017 - 09/26/2017125
46584Online10/04/2017 - 10/24/2017125
46585Online11/15/2017 - 12/05/2017125
46586Online12/13/2017 - 01/02/2018125

Radio Technician Test

The current APCO Institute Radio Technician Examination covers the material that a 2-way Radio Technician working in the communications center and the field should know. The major areas of concern are FCC Regulations, Basic Electronics, and Special Issues that are encountered in public safety communications. Choose a course number to learn more.
CLASS #LOCATIONSTATUSDATESSEATS LEFT
44205Online07/01/2017 - 07/31/2017

Surviving Stress

Stress affects people of all ages, professions and life situations. Understanding these causes of stress in the profession will allow the Public Safety Telecommunicator to recognize and mitigate some of the stressful situations that they may encounter. This course addresses how to detect stress within yourself and co-workers and provides measures to reduce the impact. Choose a course number to learn more.
CLASS #LOCATIONSTATUSDATESSEATS LEFT
45921Gulfport, MS08/21/201721
46456Freehold, NJ09/12/201725
46652Online09/13/2017 - 10/03/201717
47451New Martinsville, WV09/21/201725
46164Joplin, MO09/22/201725
46655Online10/04/2017 - 10/24/201720
46887Middletown, CT10/04/201725
46660Online11/08/2017 - 11/28/201720
46674Online12/27/2017 - 01/16/201820
47378Sanford, FL01/10/201825
46675Online01/24/2018 - 02/13/201820
46676Online02/14/2018 - 03/06/201820
46677Online04/04/2018 - 04/24/201820
46678Online06/06/2018 - 06/26/201820

T-CPR

Choose a course number to learn more.
CLASS #LOCATIONSTATUSDATESSEATS LEFT
39510Online11/17/2014 - 12/31/2017815
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