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Active Shooter Incidents for Public Safety Communications, 2nd Ed.

This course is structured along the arc of events that happen before, during, and after an active shooter incident. The goal of the course is to provide education about the intricate issues and challenges posed by active shooter incidents, including: preparedness for an incident, response to an incident, and the role the telecommunicator plays following an incident. Choose a course number to learn more.
** Due to the nature of this topic it is highly recommended that students have successfully completed a 40 hour formal basic telecommunicator training program. **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
56780Online08/12/2020 - 09/01/202013
56781Online09/02/2020 - 09/22/202024
56782Online09/16/2020 - 10/06/202025
56784Online09/30/2020 - 10/20/202024
54972Franklin, IN10/01/20209
56785Online11/11/2020 - 12/01/202025
56786Online12/02/2020 - 12/22/202025
56787Online01/06/2021 - 01/26/202125
56788Online02/17/2021 - 03/19/202125
56789Online03/03/2021 - 03/23/202125
56790Online04/14/2021 - 05/04/202125
56791Online06/30/2021 - 07/20/202125

Bullying and Negativity in the Communications Center, 2nd Ed.

Bullying is prevalent in the workplace including America’s 9-1-1 Comm Centers. The number of U.S workers affected by bullying is a staggering 65.6 million.In this presentation, we will define what bullying is and give some examples. We will also look at the people it affects in our Comm Centers. Finally we will give you the tools to combat the bullying problem in your Comm Center Choose a course number to learn more.
CLASS #LOCATIONSTATUSDATESSEATS LEFT
56838Online08/12/2020 - 09/01/202025
56841Online09/09/2020 - 09/29/202020
57393Helena, MT09/16/202022
56842Online10/07/2020 - 10/27/202025
56844Online10/21/2020 - 11/10/202025
56845Online11/11/2020 - 12/01/202025
56846Online12/02/2020 - 12/22/202025
56847Online01/06/2021 - 01/26/202125
56848Online01/20/2021 - 02/09/202125
56849Online02/03/2021 - 02/23/202125
56850Online02/17/2021 - 03/19/202125
56851Online03/03/2021 - 03/23/202125
56852Online04/07/2021 - 04/27/202125
56853Online04/21/2021 - 05/12/202125
56854Online05/12/2021 - 06/01/202125
56855Online06/30/2021 - 07/20/202125

CALEA Campus Security Accreditation Manager

Choose a course number to learn more.
CLASS #LOCATIONSTATUSDATESSEATS LEFT
53648Online08/05/2020 - 09/29/202020

CALEA Law Enforcement Accreditation Manager

Choose a course number to learn more.
CLASS #LOCATIONSTATUSDATESSEATS LEFT
53645Online Full 08/05/2020 - 10/20/20200
57147Online08/05/2020 - 10/20/202020

CALEA Public Safety Communications Accreditation Manager

Recognizing that the success of the accreditation process is dependent upon the skills of the accreditation manager, this online course was developed specifically for the CALEA Public Safety Communications Accreditation Manager. Choose a course number to learn more.
CLASS #LOCATIONSTATUSDATESSEATS LEFT
57146Online09/09/2020 - 11/03/202017

CALEA Public Safety Training Academy Accreditation Manager

Choose a course number to learn more.
CLASS #LOCATIONSTATUSDATESSEATS LEFT
53651Online08/05/2020 - 09/29/202019

Communications Center Supervisor, 5th Ed., Version 1

The APCO Institute Communications Center Supervisor course is designed for prospective, new or experienced communications supervisors who want to enhance their supervisory skills and knowledge. Choose a course number to learn more.
** Must have completed a 40-hour formal basic telecommunicator training course and CTO program (or have a working knowledge of: APCO ANS 3.103.2.2015 and APCO ANS 3.102.2-2017). If not APCO certified, must provide a signed letter on agency letterhead stating the pre-requisites have been met. **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
57640Online07/08/2020 - 08/11/202014
57376Online07/08/2020 - 08/11/20202
56793Online08/05/2020 - 09/08/202013
56794Online09/02/2020 - 10/06/202021
56795Online10/07/2020 - 11/10/202022
56796Online11/11/2020 - 12/15/202021
56797Online12/09/2020 - 01/19/202022
56798Online01/06/2021 - 02/09/202122
56799Online02/03/2021 - 03/09/202122
56800Online03/03/2021 - 04/06/202122
56801Online04/14/2021 - 05/18/202122
56802Online05/12/2021 - 06/15/202122
56803Online06/30/2021 - 08/03/202122

Communications Center Supervisor, 5th Ed., Version 1 Instructor Update

The Communications Center Supervisor, 5th Ed., Version 1 Instructor Update Course is designed to update all current APCO Certified CCS Instructors with the new 5th Edition release. Choose a course number to learn more.
** Students must hold a current CCS 4th edition Instructor certification **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
56225Online07/08/2020 - 07/28/202097
56226Online07/15/2020 - 08/04/202099
56227Online07/22/2020 - 08/11/2020100
56228Online07/29/2020 - 08/18/2020100
57274Online08/05/2020 - 08/25/202099
57275Online08/12/2020 - 09/01/2020100
57276Online08/19/2020 - 09/08/2020100
57277Online08/26/2020 - 09/15/2020100
57278Online09/02/2020 - 09/22/2020100
57279Online09/09/2020 - 09/29/2020100
57280Online09/16/2020 - 10/06/2020100
57281Online09/23/2020 - 10/13/2020100
57282Online09/30/2020 - 10/20/2020100
57283Online10/07/2020 - 10/27/2020100
57284Online10/14/2020 - 11/03/2020100
57285Online10/21/2020 - 11/10/2020100
57286Online10/28/2020 - 11/17/2020100
57287Online11/04/2020 - 11/24/2020100
57288Online11/11/2020 - 12/01/2020100
57289Online11/18/2020 - 12/08/2020100
57290Online11/25/2020 - 12/15/2020100
57291Online12/02/2020 - 12/22/2020100
57292Online12/09/2020 - 12/29/2020100
57293Online12/16/2020 - 01/05/2021100
57294Online12/30/2020 - 01/19/2021100

Communications Center Supervisor, 5th Ed., Version 1 Update

The Communications Center Supervisor, 5th Ed., Version 1 Update Course is designed to bring all previously APCO Certified CCSs current with the new 5th Edition release. Choose a course number to learn more.
** Students must have completed any APCO CCS student course prior to 2019. **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
56220Online07/08/2020 - 07/28/202096
56221Online07/15/2020 - 08/04/2020100
56222Online07/22/2020 - 08/11/2020100
56223Online07/29/2020 - 08/18/2020100
57225Online08/05/2020 - 08/25/2020100
57226Online08/12/2020 - 09/01/2020100
57227Online08/19/2020 - 09/08/2020100
57228Online08/26/2020 - 09/15/2020100
57230Online09/02/2020 - 09/22/2020100
57231Online09/09/2020 - 09/29/2020100
57232Online09/16/2020 - 10/06/2020100
57233Online09/23/2020 - 10/13/2020100
57234Online09/30/2020 - 10/20/2020100
57235Online10/07/2020 - 10/27/2020100
57236Online10/14/2020 - 11/03/2020100
57237Online10/21/2020 - 11/10/2020100
57238Online10/28/2020 - 11/17/2020100
57239Online11/04/2020 - 11/24/2020100
57240Online11/11/2020 - 12/01/2020100
57241Online11/18/2020 - 12/08/2020100
57242Online11/25/2020 - 12/15/2020100
57243Online12/02/2020 - 12/22/2020100
57244Online12/09/2020 - 12/29/2020100
57245Online12/16/2020 - 01/05/2021100
57246Online12/30/2020 - 01/19/2021100
57247Online01/06/2021 - 01/26/2021100
57248Online01/13/2021 - 02/02/2021100
57249Online01/20/2021 - 02/09/2021100
57250Online01/27/2021 - 02/16/2021100
57251Online02/03/2021 - 02/23/2021100
57252Online02/10/2021 - 03/02/2021100
57253Online02/17/2021 - 03/09/2021100
57254Online02/24/2021 - 03/16/2021100
57255Online03/03/2021 - 03/23/2021100
57256Online03/10/2021 - 03/30/2021100
57257Online03/17/2021 - 04/06/2021100
57259Online03/24/2021 - 04/13/2021100
57260Online03/31/2021 - 04/20/2021100
57261Online04/07/2021 - 04/27/2021100
57262Online04/14/2021 - 05/04/2021100
57263Online04/21/2021 - 05/11/2021100
57264Online04/28/2021 - 05/18/2021100
57265Online05/05/2021 - 05/25/2021100
57266Online05/12/2021 - 06/01/2021100
57267Online05/19/2021 - 06/08/2021100
57268Online05/26/2021 - 06/15/2021100
57269Online06/02/2021 - 06/22/2021100
57270Online06/09/2021 - 06/29/2021100
57271Online06/16/2021 - 07/06/2021100
57272Online06/23/2021 - 07/13/2021100
57273Online06/30/2021 - 07/20/2021100

Communications Center Supervisor, 5th Ed., Version 1 Update (2019)

The Communications Center Supervisor, 5th Ed., Version 1 Update (2019) Course is designed to bring all APCO CCSs that certified in 2019 current with the new 5th Edition release. Choose a course number to learn more.
** Students must have completed the CCS 4th edition student course in 2019. **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
56230Online07/08/2020 - 07/28/2020100
56231Online07/15/2020 - 08/04/2020100
56232Online07/22/2020 - 08/11/2020100
56233Online07/29/2020 - 08/18/2020100
57202Online08/05/2020 - 08/25/202099
57203Online08/12/2020 - 09/01/2020100
57204Online08/19/2020 - 09/08/2020100
57205Online08/26/2020 - 09/15/2020100
57206Online09/02/2020 - 09/22/2020100
57207Online09/09/2020 - 09/29/2020100
57208Online09/16/2020 - 10/06/2020100
57209Online09/23/2020 - 10/13/2020100
57211Online09/30/2020 - 10/20/2020100
57212Online10/07/2020 - 10/27/2020100
57213Online10/14/2020 - 11/03/2020100
57214Online10/21/2020 - 11/10/2020100
57215Online10/28/2020 - 11/17/2020100
57216Online11/04/2020 - 11/24/2020100
57217Online11/11/2020 - 12/01/2020100
57219Online11/18/2020 - 12/08/2020100
57220Online11/25/2020 - 12/15/2020100
57221Online12/02/2020 - 12/22/2020100
57222Online12/09/2020 - 12/29/2020100
57223Online12/16/2020 - 01/05/2021100
57224Online12/30/2020 - 01/19/2021100

Communications Training Officer, 5th Ed.

The Communications Training Officer (CTO) 5th Edition focuses on the development and maintenance of an agency’s one-on-one training program and provides the training necessary to foster levels of consistency for CTOs as they provide on-the-job training to new hires. Choose a course number to learn more.
** Students must have successfully completed a 40 hour formal basic telecommunicator training program. **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
57006Online Full 07/22/2020 - 08/25/2020-1
57588Online Full 07/22/2020 - 08/25/20200
56272Orlando, FL Cancelled 07/30/2020 - 08/01/202023
57007Online Full 08/05/2020 - 09/08/20200
57777Online08/05/2020 - 09/08/202019
55424Fayetteville, NC Confirmed 08/12/2020 - 08/14/202012
57778Online08/19/2020 - 09/22/202020
57008Online Full 08/19/2020 - 09/22/20200
57009Online09/02/2020 - 10/06/202012
57010Online09/16/2020 - 10/20/202019
57575Plainfield, IL09/22/2020 - 09/24/202024
57012Online09/30/2020 - 11/03/202018
56451Kent, WA10/05/2020 - 10/07/202025
57382Stafford, VA10/12/2020 - 10/14/202025
57013Online10/14/2020 - 11/17/202018
57014Online10/28/2020 - 12/01/202020
57015Online11/04/2020 - 12/08/202020
57016Online11/18/2020 - 12/22/202020
57018Online12/02/2020 - 01/12/202120
57019Online12/16/2020 - 01/26/202120
57020Online12/30/2020 - 01/26/202120
57021Online01/13/2021 - 02/16/202119
57022Online01/27/2021 - 03/02/202120
57023Online02/10/2021 - 03/16/202120
57024Online02/24/2021 - 03/30/202120
57025Online03/03/2021 - 04/06/202120
56361Peoria, AZ03/08/2021 - 03/10/202125
57026Online03/10/2021 - 04/13/202120
57027Online03/17/2021 - 04/20/202120
57028Online03/31/2021 - 05/04/202120
57029Online04/14/2021 - 05/18/202120
57030Online04/21/2021 - 05/25/202120
57031Online04/28/2021 - 06/01/202120
57032Online05/05/2021 - 06/18/202120
57033Online05/12/2021 - 06/15/202120
57034Online05/26/2021 - 06/29/202120
57035Online06/02/2021 - 07/06/202120
57036Online06/09/2021 - 07/13/202120
57037Online06/16/2021 - 07/20/202120
57038Online06/30/2021 - 08/03/202120

Communications Training Officer, 5th Ed., Instructor

The Communications Training Officer Instructor 5th Edition Course teaches the best CTOs to teach others. Upon completion, the CTO Instructor will be able to train CTOs with APCO Institute materials. CTO Instructors will also be able to help build and maintain the CTO system. Choose a course number to learn more.
** Must hold current Communications Training Officer, 5th Edition student certification. Note: State/Federal certified instructors may be able to submit an APCO Institute Instructor Application Form to obtain an APCO Agency Instructor Certificate **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
57124Online07/22/2020 - 09/01/202022
57148Online08/26/2020 - 10/06/202023
57444Northport, AL09/21/2020 - 09/25/202025
57373Online09/23/2020 - 11/03/202024
57158Online10/28/2020 - 12/08/202024
57163Online12/02/2020 - 01/19/202124
57169Online01/27/2021 - 03/09/202124
57174Online02/24/2021 - 04/06/202124
57180Online03/24/2021 - 05/04/202124
57185Online04/28/2021 - 06/08/202124
57190Online05/26/2021 - 07/06/202124
57195Online06/23/2021 - 08/03/202124

Comprehensive Quality

A Comprehensive Quality Program cannot be created overnight. A program must be thought out and prior planning efforts put into the system utilizing the methods of measurement and the analysis of results achieved. A successful Quality Program will require a systematic approach. Choose a course number to learn more.
** Students should be experienced in communications center operations, have a working knowledge of communications policies and procedures, and be involved in the Quality Assurance/Quality Improvement process within their agency. **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
56279Orlando, FL Cancelled 07/31/2020 - 08/01/202026
56910Online08/05/2020 - 09/08/202022
56911Online09/02/2020 - 10/06/202025
56912Online11/04/2020 - 12/08/202025
56913Online12/09/2020 - 01/19/202124
56914Online01/06/2021 - 02/09/202125
56915Online03/10/2021 - 04/13/202125
56916Online05/12/2021 - 06/15/202125

Crisis Negotiations for Telecommunicators

This course will build on the knowledge, skills and abilities inherent in basic telecommunicator training programs to educate the public safety communications professional on the most effective way to receive and process calls involving crisis situations and to ensure they fulfill their role as a vital component of the overall public safety response. Choose a course number to learn more.
** Although there is no pre-requisite for the course, it is recommended that registrants for this class have completed a formal 40-hour basic telecommunicator course. **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
56869Online08/12/2020 - 09/01/202011
56876Online09/09/2020 - 09/29/202020
56877Online10/07/2020 - 10/27/202024
56878Online12/02/2020 - 12/22/202025
57775Albany, OR12/10/202025
56879Online02/17/2021 - 03/09/202125
56880Online04/14/2021 - 05/04/202125
56881Online06/02/2021 - 06/22/202125

Customer Service in Today's Public Safety Communications

Providing satisfactory customer service in the high energy, often high stress field of public safety communications, is paramount to successful performance in this profession, both for the individual telecommunicator as well as the agency they represent. This course addresses all aspects of customer service and how it impacts our industry. Choose a course number to learn more.
CLASS #LOCATIONSTATUSDATESSEATS LEFT
55995Flowood, MS08/11/202025
56858Online08/12/2020 - 09/01/202016
56859Online09/09/2020 - 09/29/202020
57392Helena, MT09/15/202022
56860Online10/07/2020 - 10/27/202020
56864Online12/02/2020 - 12/22/202020
56866Online03/10/2021 - 03/30/202120
56867Online05/12/2021 - 06/01/202120
56868Online06/02/2021 - 06/22/202120

Cybersecurity Fundamentals for the ECC ***NEW CLASS***

Choose a course number to learn more.
CLASS #LOCATIONSTATUSDATESSEATS LEFT
56006Forsyth, GA07/15/202070
57723Online10/07/2020 - 10/27/202024

Disaster Operations and the Communications Center

This course serves to educate the public safety telecommunicator on a wide range of man-made and natural disasters, their effects on the community and its infrastructure and the response and recovery needs of each. Choose a course number to learn more.
** Although there is no pre-requisite for the course, it is recommended that registrants for this class have completed a formal 40-hour basic telecommunicator course. **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
56902Online09/09/2020 - 09/29/202020
56363Flowood, MS10/13/202025
56903Online11/11/2020 - 12/01/202020
56904Online12/02/2020 - 12/22/202020
56905Online02/17/2021 - 03/09/202120
56906Online03/10/2021 - 03/30/202120
56907Online04/14/2021 - 05/04/202120
56908Online06/02/2021 - 06/22/202120

Emergency Medical Dispatch Manager

This course will assist with the implementation and management of the APCO Institute EMD Program. It is intended to provide appropriate personnel, whether administrator, communications supervisor or other management personnel, with the necessary guidelines and information required for the management of their agency's EMD program. Choose a course number to learn more.
CLASS #LOCATIONSTATUSDATESSEATS LEFT
56807Online08/12/2020 - 09/01/202019
56809Online10/07/2020 - 10/27/202020
56810Online11/11/2020 - 12/01/202020
56811Online12/02/2020 - 12/22/202020
56812Online01/06/2021 - 01/26/202120
56813Online02/17/2021 - 03/09/202120
56819Online03/03/2021 - 03/23/202120
56824Online04/14/2021 - 05/04/202120
56825Online05/12/2021 - 06/01/202120
56827Online06/30/2021 - 07/20/202120

Emergency Medical Dispatch, 5th Ed., Version 4

Topics covered provide the student with the knowledge and foundation to answer calls for emergency medical service and properly prioritize the response. The course also provides the student with the knowledge needed to convey proper pre-arrival instructions to the caller when needed. Choose a course number to learn more.
** Students must have successfully completed a 40 hour basic telecommunicator training program and have current certification in CPR from the American Heart Association, American Red Cross or equivalent. **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
57134Online07/15/2020 - 08/25/20202
57044Online07/29/2020 - 09/08/202014
57045Online08/05/2020 - 09/15/202013
57046Online08/19/2020 - 09/29/202015
57047Online09/02/2020 - 10/13/202015
57048Online09/09/2020 - 10/20/202015
57049Online09/16/2020 - 10/27/202015
57050Online09/30/2020 - 11/10/202015
57051Online10/14/2020 - 11/24/202014
57052Online10/21/2020 - 12/01/202015
57053Online11/04/2020 - 12/15/202015
57054Online11/18/2020 - 01/05/202115
57055Online12/02/2020 - 01/19/202115
57056Online12/09/2020 - 01/26/202115
57057Online12/16/2020 - 02/02/202115
57058Online12/30/2020 - 02/09/202115
57059Online01/13/2021 - 02/23/202115
57060Online01/27/2021 - 03/09/202115
57061Online02/03/2021 - 03/16/202115
57062Online02/17/2021 - 03/30/202115
57063Online03/03/2021 - 04/13/202115
57064Online03/10/2021 - 06/20/202115
57065Online03/17/2021 - 04/27/202115
57066Online03/31/2021 - 05/11/202115
57067Online04/07/2021 - 05/18/202115
57070Online05/05/2021 - 06/15/202115
57071Online05/19/2021 - 06/29/202115
57072Online06/02/2021 - 07/13/202115
57073Online06/09/2021 - 07/20/202115
57136Online06/16/2021 - 07/27/202115
57075Online06/30/2021 - 08/10/202115

Emergency Medical Dispatch, 5th Ed., Version 4, Instructor

The APCO Institute EMD program combines telecommunicator skills with medical issues. With this and ASTM standards in mind, the APCO Institute requires that the course be taught by instructors with medical and telecommunicator backgrounds. Choose a course number to learn more.
** 1. Current EMD 5.4 student certification 2. Current CPR (AHA/ARC/Equiv) Certification 3. EMT-A or Paramedic or higher Certification *if applicable 4. Minimum one-year experience in an emergency communications center (ECC), a telematics or 3-1-1 call center. 5. Must be affiliated with an agency. **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
57127Online07/22/2020 - 09/01/202021
57151Online08/26/2020 - 10/06/202023
57471Northport, AL09/21/2020 - 09/25/202024
57156Online09/23/2020 - 11/03/202024
57161Online10/28/2020 - 12/08/202024
57166Online12/02/2020 - 01/19/202124
57172Online01/27/2021 - 03/09/202124
57177Online02/24/2021 - 04/06/202124
57183Online03/24/2021 - 05/04/202124
57188Online04/28/2021 - 06/08/202124
57193Online05/26/2021 - 07/06/202124
57198Online06/23/2021 - 08/03/202124

Emergency Medical Dispatch, 5th Edition, Version 4 Instructor Update

The Emergency Medical Dispatch, 5th Ed., Version 4 Instructor Update (2020) Course is designed to update all current APCO Certified EMD 5.3 Instructors with the new 5th Edition, Version 4 release. Choose a course number to learn more.
** Students must hold a current Emergency Medical Dispatch, 5th Ed., Version 3 Instructor certification **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
56215Online07/08/2020 - 07/28/202099
56216Online07/15/2020 - 08/04/202098
56217Online07/22/2020 - 08/11/2020100
56218Online07/29/2020 - 08/18/2020100
57296Online08/05/2020 - 08/25/2020100
57297Online08/12/2020 - 09/01/2020100
57298Online08/19/2020 - 09/08/2020100
57299Online08/26/2020 - 09/15/2020100
57300Online09/02/2020 - 09/22/2020100
57301Online09/09/2020 - 09/29/2020100
57302Online09/16/2020 - 10/06/2020100
57303Online09/23/2020 - 10/13/2020100
57304Online09/30/2020 - 10/20/2020100
57305Online10/07/2020 - 10/27/2020100
57306Online10/14/2020 - 11/03/2020100
57307Online10/21/2020 - 11/10/2020100
57308Online10/28/2020 - 11/17/2020100
57309Online11/04/2020 - 11/24/2020100
57310Online11/11/2020 - 12/01/2020100
57311Online11/18/2020 - 12/08/2020100
57312Online11/25/2020 - 12/15/2020100
57313Online12/02/2020 - 12/22/2020100
57314Online12/09/2020 - 12/29/2020100
57315Online12/16/2020 - 01/05/2021100
57316Online12/30/2020 - 01/19/2021100

Fire Service Communications, 2nd Ed., Version 1

APCO Institute's Fire Service Communications, 2nd Edition course raises the bar for in-service fire communications training! This dynamic course covers the terms, techniques and protocols required for excellence in fire service call taking and dispatch. Choose a course number to learn more.
** Although there is no pre-requisite for the course, it is recommended that registrants for this class have completed a formal 40-hour basic telecommunicator course. **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
56918Online Full 07/15/2020 - 08/25/20200
56919Online08/19/2020 - 09/29/202010
56920Online09/16/2020 - 10/27/202021
56921Online10/21/2020 - 12/01/202022
56922Online11/18/2020 - 01/05/202122
56923Online12/09/2020 - 01/26/202122
56924Online01/13/2021 - 02/23/202122
56925Online02/10/2021 - 03/23/202122
56926Online03/17/2021 - 04/27/202122
56927Online04/21/2021 - 06/01/202122
56928Online05/19/2021 - 06/29/202122
56929Online06/16/2021 - 07/27/202122

Fire Service Communications, 2nd Ed., Version 1, Canada

APCO Institute's Fire Service Communications, 2nd Edition Canada course raises the bar for in-service fire communications training! This dynamic course covers the terms, techniques and protocols required for excellence in fire service call taking and dispatch. Choose a course number to learn more.
** Although there is no pre-requisite for the course, it is recommended that registrants for this class have completed a formal 40-hour basic telecommunicator course. **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
57375Online07/15/2020 - 08/25/202020
56931Online09/16/2020 - 10/27/202022
56932Online11/18/2020 - 01/05/202122
56933Online01/13/2021 - 02/23/202122
56934Online03/17/2021 - 04/27/202122
56935Online05/19/2021 - 06/29/202122

Fire Service Communications, 2nd Ed., Version 1, Instructor

This course combines enhanced instructional techniques training with specific training on how to conduct the Fire Service Communications, 2nd Edition student course. Successful completion of this course enables your agency instructors to instruct the Fire Service Communications, 2nd Edition student course in-house or regionally, allowing for significant reduction in your in-service training. Choose a course number to learn more.
** Must hold current Fire Service Communications, 2nd Edition student certification. Note: State/Federal certified instructors may be able to submit an APCO Institute Instructor Application Form to obtain an APCO Agency Instructor Certificate **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
57126Online07/22/2020 - 09/01/202023
57150Online08/26/2020 - 10/06/202024
57445Northport, AL09/21/2020 - 09/25/202024
57155Online09/23/2020 - 11/03/202024
57160Online10/28/2020 - 12/08/202024
57165Online12/02/2020 - 01/19/202124
57374Online01/27/2021 - 03/09/202124
57176Online02/24/2021 - 04/06/202124
57182Online03/24/2021 - 05/04/202124
57187Online04/28/2021 - 06/08/202124
57192Online05/26/2021 - 07/06/202124
57197Online06/23/2021 - 08/03/202124

Illuminations - CTO Track

Instructors in CTO Illuminations present continuing education on training-related topics for CTOs, trainers and other interested individuals. Offered as an annual subscription-based program, the program includes four, courses per year. A new course begins every three months and must be completed within 90 days, prior to the beginning of the next course. 12 CDEs/year. Choose a course number to learn more.
** CTO experience or certification is recommended **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
5369310/01/2020 - 09/30/2021999
5710401/01/2021 - 12/30/20211000

Illuminations - EMD Track

Instructors in the EMD Illuminations Program present monthly topics that meet requirements for EMD recertification. Offered as an annual online subscription-based service, the program enables participants to earn one CDE each month, for a total of 12 CDEs per subscription year. Choose a course number to learn more.
** EMD experience or certification is recommended **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
5371708/01/2020 - 07/31/2021981
5371809/01/2020 - 08/31/2021976
5371910/01/2020 - 09/30/20211000
5372011/01/2020 - 10/31/20211000
5372112/01/2020 - 11/30/20211000
5710801/01/2021 - 12/31/20211000

Illuminations - General Track

The General Illuminations Program covers a wide range of topics and is offered as an annual online subscription-based service. Each month, General Illuminations instructors present timely, relevant topics that can be accessed online, anytime during the month. Each month-long course allows participants to earn one CDE, for a total of 12 CDEs per subscription year. Choose a course number to learn more.
CLASS #LOCATIONSTATUSDATESSEATS LEFT
5370508/01/2020 - 07/31/2021985
5370609/01/2020 - 08/31/20211000
5370710/01/2020 - 09/30/20211000
5370811/01/2020 - 10/31/20211000
5370912/01/2020 - 11/30/20211000
5709201/01/2021 - 12/30/20211000
5709302/01/2021 - 01/31/20221000

Instructor Techniques Enrichment Course

Choose a course number to learn more.
CLASS #LOCATIONSTATUSDATESSEATS LEFT
45900Online03/15/2017 - 12/31/2021945

Instructor Techniques, 2nd Ed., for General Instructors

This course explores the basic skills and techniques of teaching. Based on the principles of adult education, students study the dynamics of instructional delivery. Instructional media and exercises used throughout the course reinforce the knowledge attained in discussions and demonstration. This course is ideal for those who have been tasked with training within your agency. Choose a course number to learn more.
** Minimum one year experience in a public safety communications center or a telematics or 3-1-1 call center. **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
57469Northport, AL09/21/2020 - 09/25/202025
57121Online12/02/2020 - 01/19/202124
57122Online06/23/2021 - 08/03/202124

Law Enforcement Communications, 1st Ed.

APCO Institute's Law Enforcement Communications 1st Edition course raises the bar for in-service law enforcement communications training! This dynamic course covers the terms, techniques and protocols required for excellence in law enforcement call taking and dispatch. Choose a course number to learn more.
** Although there is no pre-requisite for the course, it is recommended that registrants for this class have completed a formal 40-hour basic telecommunicator course. **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
56936Online Full 07/15/2020 - 08/25/20200
56937Online09/09/2020 - 10/20/202020
56938Online11/11/2020 - 12/22/202022
56939Online02/10/2021 - 03/23/202122
56940Online03/03/2021 - 04/13/202122
56941Online04/14/2021 - 05/25/202122
56942Online05/12/2021 - 06/22/202122
56943Online06/09/2021 - 07/20/202122

Law Enforcement Communications, 1st Ed., Instructor

This course combines enhanced instructional techniques training with specific training on how to conduct the LEC 1st Edition student course. Successful completion of this course enables your agency instructors to instruct the LEC 1st Edition student course in-house or regionally, allowing for significant reduction in your new-hire and in-service training and travel costs. Choose a course number to learn more.
** Must hold current Law Enforcement Communications, 1st Edition student certification. Note: State/Federal certified instructors may be able to submit an APCO Institute Instructor Application Form to obtain an APCO Agency Instructor Certificate **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
57125Online07/22/2020 - 09/01/202024
57149Online08/26/2020 - 10/06/202024
57470Northport, AL09/21/2020 - 09/25/202025
57154Online09/23/2020 - 11/03/202024
57159Online10/28/2020 - 12/08/202024
57164Online12/02/2020 - 01/19/202124
57170Online01/27/2021 - 03/09/202124
57175Online02/24/2021 - 04/06/202124
57181Online03/24/2021 - 05/04/202124
57186Online04/28/2021 - 06/08/202124
57191Online05/26/2021 - 07/06/202124
57196Online06/23/2021 - 08/03/202124

Public Safety Communications Staffing & Employee Retention

In 2009, the Next Generation of APCO Project RETAINS announced that research had proven turnover rates for Comm Centers in the US were at 19%. That was an increase of 3% since 2005 and still reflected a higher turnover rate than the teaching and nursing industries - both highly publicized staffing crises. Choose a course number to learn more.
CLASS #LOCATIONSTATUSDATESSEATS LEFT
56885Online08/12/2020 - 09/01/202018
56886Online09/09/2020 - 09/29/202020
56887Online10/07/2020 - 10/27/202020
56888Online12/02/2020 - 12/22/202020
56889Online02/03/2021 - 02/23/202120
56890Online04/14/2021 - 05/04/202120
56892Online05/12/2021 - 06/01/202120

Public Safety Telecommunicator 1, 7th Ed.

PST1, 7th Edition meets and exceeds industry accepted national basic training standards, including the APCO/ANS 3.103.2.2015 and NFPA 1061 2014 Edition. Choose a course number to learn more.
CLASS #LOCATIONSTATUSDATESSEATS LEFT
56945Online Full 07/08/2020 - 08/04/20200
56946Online07/15/2020 - 08/11/20204
56947Online07/22/2020 - 08/18/202021
56948Online07/29/2020 - 08/25/202023
56949Online08/05/2020 - 09/01/202023
56950Online08/12/2020 - 09/08/202019
56951Online08/19/2020 - 09/15/202025
56953Online08/26/2020 - 09/22/202024
56954Online09/02/2020 - 09/29/202022
56955Online09/09/2020 - 10/06/202024
56956Online09/16/2020 - 10/13/202025
56958Online09/23/2020 - 10/20/202024
56959Online09/30/2020 - 10/27/202025
56960Online10/07/2020 - 11/03/202022
56961Online10/14/2020 - 11/10/202025
56962Online10/21/2020 - 11/17/202025
56963Online10/28/2020 - 11/24/202025
56964Online11/04/2020 - 12/01/202025
56965Online11/11/2020 - 12/08/202025
56966Online11/18/2020 - 12/15/202025
56967Online11/25/2020 - 12/22/202025
56968Online12/02/2020 - 01/05/202125
56969Online12/09/2020 - 01/12/202025
56970Online12/16/2020 - 01/19/202125
56971Online12/30/2020 - 01/26/202125
56973Online01/13/2021 - 02/09/202125
56974Online01/20/2021 - 02/16/202125
56975Online01/27/2021 - 02/23/202125
56976Online02/03/2021 - 03/02/202125
56977Online02/10/2021 - 03/09/202125
56978Online02/17/2021 - 03/16/202125
56979Online02/24/2021 - 03/23/202125
56980Online03/03/2021 - 03/30/202125
56981Online03/10/2021 - 04/06/202125
56982Online03/17/2021 - 04/13/202125
56983Online03/24/2021 - 04/20/202125
56984Online03/31/2021 - 04/27/202125
56985Online04/07/2021 - 05/04/202125
56986Online04/14/2021 - 05/11/202125
56987Online04/21/2021 - 05/18/202125
56988Online04/28/2021 - 05/25/202125
56989Online05/05/2021 - 06/01/202125
56990Online05/12/2021 - 06/08/202125
56991Online05/19/2021 - 06/15/202125
56992Online05/26/2021 - 06/22/202125
56993Online06/02/2021 - 06/29/202125
56994Online06/09/2021 - 07/06/202125
56995Online06/16/2021 - 07/13/202125
56996Online06/23/2021 - 07/20/202125
56997Online06/30/2021 - 07/27/202125

Public Safety Telecommunicator 1, 7th Ed. Instructor

This course combines enhanced instructional techniques training with specific training on how to conduct the PST1, 7th Edition student course. Successful completion of this course enables your agency instructors to instruct the PST1, 7th Edition student course in-house or regionally, allowing for significant reduction in your new-hire and in-service training and travel costs. Choose a course number to learn more.
** Must hold current Public Safety Telecommunicator 1, 7th Edition student certification. Note: State/Federal certified instructors may be able to submit an APCO Institute Instructor Application Form to obtain an APCO Agency Instructor Certificate **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
57128Online07/22/2020 - 09/01/202015
57152Online08/26/2020 - 10/06/202022
57447Northport, AL09/21/2020 - 09/26/202025
57157Online09/23/2020 - 11/03/202023
57162Online10/28/2020 - 12/08/202024
57167Online12/02/2020 - 01/19/202124
57173Online01/27/2021 - 03/09/202124
57178Online02/24/2021 - 04/06/202124
57184Online03/24/2021 - 05/04/202124
57189Online04/28/2021 - 06/08/202124
57194Online05/26/2021 - 07/06/202124
57199Online06/23/2021 - 08/03/202124

Public Safety Telecommunicator 1, 7th Ed., Canada

PST 1, 7th Edition training program has been revised to address Canadian Emergency Services Communications terminology and to introduce provincial and federal legislative requirements impacting Public Safety Communications across Canada. Choose a course number to learn more.
CLASS #LOCATIONSTATUSDATESSEATS LEFT
56998Online08/05/2020 - 09/01/202024
56999Online10/07/2020 - 11/13/202024
57000Online01/06/2021 - 02/02/202125
57001Online03/03/2021 - 03/30/202125
57002Online05/05/2021 - 06/01/202125

Surviving Stress

Stress affects people of all ages, professions and life situations. Understanding these causes of stress in the profession will allow the Public Safety Telecommunicator to recognize and mitigate some of the stressful situations that they may encounter. This course addresses how to detect stress within yourself and co-workers and provides measures to reduce the impact. Choose a course number to learn more.
CLASS #LOCATIONSTATUSDATESSEATS LEFT
56895Online08/12/2020 - 09/01/202019
56896Online09/09/2020 - 09/29/202020
56897Online10/07/2020 - 10/27/202020
56452Kent, WA10/08/202025
56898Online12/02/2020 - 12/22/202020
56899Online03/10/2021 - 03/30/202120
56900Online05/12/2021 - 06/01/202120
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