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Active Shooter Incidents for Public Safety Communications, 2nd Ed.

This course is structured along the arc of events that happen before, during, and after an active shooter incident. The goal of the course is to provide education about the intricate issues and challenges posed by active shooter incidents, including: preparedness for an incident, response to an incident, and the role the telecommunicator plays following an incident. Choose a course number to learn more.
** Due to the nature of this topic it is highly recommended that students have successfully completed a 40-hour formal basic instructor-led telecommunicator training program. **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
72470Online08/21/2024 - 09/10/202418
72471Online09/04/2024 - 09/24/202425
72472Online09/18/2024 - 10/08/202419
72084Idabel, OK09/20/202422
73273West Haven, CT09/24/202425
72474Online10/09/2024 - 10/29/202425
73638Sevierville , TN10/10/202425
72475Online11/13/2024 - 12/03/202425
72476Online11/27/2024 - 12/17/202425
72477Online12/11/2024 - 01/07/202525
72478Online01/15/2025 - 02/04/202525
72479Online01/29/2025 - 02/18/202525
72480Online02/12/2025 - 03/04/202525
72482Online02/26/2025 - 03/18/202525
72483Online03/12/2025 - 04/01/202525
72484Online03/26/2025 - 04/15/202525
72485Online04/09/2025 - 04/29/202525
72486Online04/30/2025 - 05/20/202525
72487Online06/04/2025 - 06/24/202525

Bullying and Negativity in the Communications Center, 2nd Ed.

Bullying is prevalent in the workplace including America’s 9-1-1 Comm Centers. The number of U.S workers affected by bullying is a staggering 65.6 million.In this presentation, we will define what bullying is and give some examples. We will also look at the people it affects in our Comm Centers. Finally we will give you the tools to combat the bullying problem in your Comm Center Choose a course number to learn more.
CLASS #LOCATIONSTATUSDATESSEATS LEFT
72493Online08/21/2024 - 09/10/202422
72494Online09/18/2024 - 10/08/202425
73636Sevierville , TN10/07/202423
72495Online10/09/2024 - 10/29/202424
72416Virtual Classroom10/15/202420
72496Online11/13/2024 - 12/03/202425
72417Virtual Classroom12/05/202420
72497Online12/11/2024 - 01/07/202525
72498Online02/12/2025 - 03/04/202525
72499Online02/26/2025 - 03/18/202525
72500Online03/12/2025 - 04/01/202525
72501Online03/26/2025 - 04/15/202525
72502Online04/09/2025 - 04/29/202525
72418Virtual Classroom04/22/202520
72503Online04/30/2025 - 05/20/202525
72504Online05/07/2025 - 05/27/202525

CALEA Campus Security Accreditation Manager

Choose a course number to learn more.
CLASS #LOCATIONSTATUSDATESSEATS LEFT
71917Online08/14/2024 - 10/08/202420

CALEA Law Enforcement Accreditation Manager

Choose a course number to learn more.
CLASS #LOCATIONSTATUSDATESSEATS LEFT
73647Online08/14/2024 - 10/29/202419

CALEA Public Safety Communications Accreditation Manager

Recognizing that the success of the accreditation process is dependent upon the skills of the accreditation manager, this online course was developed specifically for the CALEA Public Safety Communications Accreditation Manager. Choose a course number to learn more.
CLASS #LOCATIONSTATUSDATESSEATS LEFT
71914Online09/04/2024 - 10/29/20247

CALEA Public Safety Training Academy Accreditation Manager

Choose a course number to learn more.
CLASS #LOCATIONSTATUSDATESSEATS LEFT
71918Online08/14/2024 - 10/08/202419

Communications Center Manager, 1st Ed.

The APCO’s Communications Center Manager, 1st Ed. course focuses on the core competencies required by students training for the role of comm center managers. The course builds on the APCO ANS 3.109.3-2022 standard. Choose a course number to learn more.
** Formal, Instructor-led 40-hour basic telecommunicator, CTO course, and a 24-hour CCS course (or working knowledge of APCO ANS 3.103.2.2015, APCO ANS 3.104.2-2017, and APCO ANS 3.102.2-2017). If not APCO certified, provide a signed letter on agency letterhead stating pre-requisites are met. **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
72579Online07/24/2024 - 08/27/202413
72580Online08/28/2024 - 10/01/202416
72581Online09/11/2024 - 10/15/202421
72582Online10/09/2024 - 11/12/202422
73292Millersville , MD10/14/2024 - 10/16/202425
72583Online11/06/2024 - 12/10/202422
72408Virtual Classroom11/12/2024 - 11/14/202417
72584Online12/11/2024 - 01/21/202521
72585Online01/08/2025 - 02/11/202522
72586Online02/05/2025 - 03/11/202522
72409Virtual Classroom02/17/2025 - 02/19/202520
72587Online03/05/2025 - 04/08/202522
72588Online04/16/2025 - 05/20/202522
72589Online05/21/2025 - 06/24/202522
72410Virtual Classroom06/16/2025 - 06/18/202520
72590Online06/18/2025 - 07/22/202522

Communications Center Supervisor, 5th Ed., Version 1

The APCO Institute Communications Center Supervisor course is designed for prospective, new or experienced communications supervisors who want to enhance their supervisory skills and knowledge. Choose a course number to learn more.
** Must have completed a formal, basic instructor-led 40-hour telecommunicator course and CTO program (or have a working knowledge of: APCO ANS 3.103.2.2015 and APCO ANS 3.104.2-2017). If not APCO certified, must provide a signed letter on agency letterhead stating the pre-requisites have been met. **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
72593Online07/31/2024 - 09/03/20246
72760Online08/14/2024 - 09/17/202414
72307Chaska, MN08/14/2024 - 08/16/202414
72761Online08/21/2024 - 09/24/202420
72762Online08/28/2024 - 10/01/202420
72763Online09/11/2024 - 10/29/202415
72764Online09/25/2024 - 10/29/202422
73290Millersville , MD09/30/2024 - 10/02/202423
72765Online10/02/2024 - 11/05/202422
72766Online10/23/2024 - 11/26/202421
72374Virtual Classroom10/30/2024 - 11/01/202415
72767Online11/06/2024 - 12/10/202422
72769Online11/20/2024 - 12/24/202422
72770Online12/04/2024 - 01/07/202522
72771Online12/18/2024 - 01/28/202522
72772Online01/08/2025 - 02/11/202522
72773Online01/15/2025 - 02/18/202522
72396Virtual Classroom01/22/2025 - 01/24/202520
72774Online01/22/2025 - 02/25/202522
72775Online01/29/2025 - 03/04/202522
72776Online02/05/2025 - 03/11/202522
72777Online02/19/2025 - 03/25/202522
72778Online03/05/2025 - 04/08/202522
72779Online03/19/2025 - 04/22/202522
72397Virtual Classroom03/26/2025 - 03/28/202520
72780Online04/09/2025 - 05/13/202522
72781Online04/23/2025 - 05/27/202522
72782Online05/07/2025 - 06/10/202522
72783Online05/14/2025 - 06/17/202522
72784Online05/21/2025 - 06/24/202522
72785Online05/28/2025 - 07/01/202522
72786Online06/11/2025 - 07/15/202522
72787Online06/25/2025 - 07/29/202522

Communications Training Officer, 6th Ed.

APCO’s Communications Training Officer (CTO) 6th Edition course instructs CTOs how to support their agencies in running standardized training programs built on principles of performance-based training, performance management, and objective documentation. Choose a course number to learn more.
** Students must have successfully completed a formal, instructor-led 40-hour basic telecommunicator training program. **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
72597Online Full 07/31/2024 - 09/03/20240
72883Online Full 08/07/2024 - 09/10/20240
72882Online Full 08/07/2024 - 09/10/20240
72885Online Full 08/14/2024 - 09/17/20240
72884Online Full 08/14/2024 - 09/17/20240
72887Online08/21/2024 - 09/24/202412
72886Online08/21/2024 - 09/24/202414
72184Virtual Classroom Full 08/26/2024 - 08/28/20240
72890Online08/28/2024 - 10/01/202419
72889Online08/28/2024 - 10/01/202416
72891Online09/04/2024 - 10/08/202419
72892Online09/04/2024 - 10/08/202419
72288Plainfield, IL09/09/2024 - 09/11/202415
72893Online09/11/2024 - 10/15/202417
72894Online09/11/2024 - 10/15/202419
72896Online09/18/2024 - 10/22/202420
72895Online09/18/2024 - 10/22/202419
72434Virtual Classroom09/23/2024 - 09/25/20242
70800Weyers Cave, VA09/24/2024 - 09/26/202423
72897Online09/25/2024 - 10/29/202417
72899Online10/02/2024 - 11/05/202420
72898Online10/02/2024 - 11/05/202418
73444Sandy Springs, GA10/07/2024 - 10/09/202420
72900Online10/09/2024 - 11/12/202420
72901Online10/09/2024 - 11/12/202420
72902Online10/16/2024 - 11/19/202420
72435Virtual Classroom10/21/2024 - 10/23/202418
72904Online10/23/2024 - 11/26/202415
72903Online10/23/2024 - 11/26/202420
72905Online10/30/2024 - 12/03/202420
72907Online11/06/2024 - 12/10/202420
72906Online11/06/2024 - 12/10/202420
72908Online11/13/2024 - 12/17/202420
72909Online11/13/2024 - 12/17/202420
72436Virtual Classroom11/18/2024 - 11/20/202420
72910Online11/20/2024 - 12/31/202419
72911Online11/20/2024 - 12/31/202420
72437Virtual Classroom12/02/2024 - 12/04/202420
72913Online12/04/2024 - 01/14/202520
72912Online12/04/2024 - 01/14/202520
72914Online12/11/2024 - 01/21/202520
72916Online12/18/2024 - 01/28/202520
72917Online12/18/2024 - 01/28/202520
72438Virtual Classroom01/06/2025 - 01/08/202520
72919Online01/08/2025 - 02/11/202520
72918Online01/08/2025 - 02/11/202520
72920Online01/15/2025 - 02/18/202520
72921Online01/15/2025 - 02/18/202520
72922Online01/22/2025 - 02/25/202520
72924Online01/29/2025 - 03/04/202520
72923Online01/29/2025 - 03/04/202520
72925Online02/05/2025 - 03/11/202520
72926Online02/12/2025 - 03/18/202520
72927Online02/12/2025 - 03/18/202520
72928Online02/19/2025 - 03/25/202520
72929Online02/26/2025 - 04/01/202520
72930Online02/26/2025 - 04/01/202520
72439Virtual Classroom03/03/2025 - 03/05/202520
72931Online03/05/2025 - 04/08/202520
72932Online03/05/2025 - 04/08/202520
72933Online03/12/2025 - 04/15/202520
72934Online03/12/2025 - 04/15/202520
72936Online03/19/2025 - 04/22/202520
72935Online03/19/2025 - 04/22/202520
72938Online03/26/2025 - 04/29/202520
72937Online03/26/2025 - 04/29/202520
72940Online04/02/2025 - 05/06/202520
72941Online04/02/2025 - 05/06/202520
72943Online04/09/2025 - 05/13/202520
72942Online04/09/2025 - 05/13/202520
72944Online04/16/2025 - 05/20/202520
72945Online04/16/2025 - 05/20/202520
72948Online04/23/2025 - 05/27/202520
72946Online04/23/2025 - 05/27/202520
72949Online04/30/2025 - 06/03/202520
72953Online05/07/2025 - 06/10/202520
72951Online05/07/2025 - 06/10/202520
72955Online05/14/2025 - 06/17/202520
72954Online05/14/2025 - 06/17/202520
72956Online05/21/2025 - 06/24/202520
72440Virtual Classroom05/21/2025 - 05/23/202520
72957Online05/21/2025 - 06/24/202520
72959Online05/28/2025 - 07/01/202520
72958Online05/28/2025 - 07/01/202520
72960Online06/04/2025 - 07/08/202520
72961Online06/04/2025 - 07/08/202520
72962Online06/11/2025 - 07/15/202520
72963Online06/11/2025 - 07/15/202520
72965Online06/18/2025 - 07/22/202520
72964Online06/18/2025 - 07/22/202520
72966Online06/25/2025 - 07/29/202520
72967Online06/25/2025 - 07/29/202520

Communications Training Officer, 6th Ed., Instructor

The Communications Training Officer Instructor 6th Edition Course teaches the best CTOs to teach others. Upon completion, the CTO Instructor will be able to train CTOs with APCO Institute materials. CTO Instructors will also be able to help build and maintain the CTO system. Choose a course number to learn more.
** Must hold current Communications Training Officer, 6th Edition student certification and have minimum one-year experience in an emergency communications center (ECC), a telematics or 3-1-1 call center. **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
72234Online07/24/2024 - 09/03/202421
72670Online08/28/2024 - 10/08/202420
72671Online09/25/2024 - 11/05/202422
72672Online10/23/2024 - 12/03/202424
72673Online11/27/2024 - 01/14/202524
72674Online12/18/2024 - 02/04/202524
72675Online01/22/2025 - 03/04/202524
72676Online02/26/2025 - 04/08/202524
72677Online03/26/2025 - 05/06/202524
72678Online04/23/2025 - 06/03/202524
72679Online05/28/2025 - 07/08/202524
72681Online06/25/2025 - 08/05/202524

Comprehensive Quality

A Comprehensive Quality Program cannot be created overnight. A program must be thought out and prior planning efforts put into the system utilizing the methods of measurement and the analysis of results achieved. A successful Quality Program will require a systematic approach. Choose a course number to learn more.
** Students should be experienced in communications center operations, have a working knowledge of communications policies and procedures, and be involved in the Quality Assurance/Quality Improvement process within their agency. **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
72548Online08/07/2024 - 09/10/202423
72549Online08/21/2024 - 09/24/202425
72550Online09/18/2024 - 10/08/202425
72551Online10/09/2024 - 11/12/202424
72552Online11/13/2024 - 12/17/202425
72553Online12/11/2024 - 01/21/202525
72554Online01/15/2025 - 02/18/202525
72555Online03/12/2025 - 04/15/202525
72556Online05/07/2025 - 06/10/202525
72557Online06/04/2025 - 07/08/202525

Crisis Negotiations for Telecommunicators, 2nd Ed.

The course provides an overview of crisis negotiations for telecommunicators who need to gather key information, engage with a person in crisis, and who may have to act as negotiators until responders arrive. The course objective is training call-takers on the nature of crises as well as the tools to help support the best resolution possible for these high-risk situations. Choose a course number to learn more.
** Due to the nature of this topic it is highly recommended that students have successfully completed a 40-hour formal basic instructor-led telecommunicator training program. **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
72506Online08/21/2024 - 09/10/202421
72423Virtual Classroom08/29/202418
72507Online09/04/2024 - 09/24/202424
72508Online09/18/2024 - 10/08/202421
70976Panama City Beach, FL09/19/202418
72424Virtual Classroom10/01/202419
72509Online10/09/2024 - 10/29/202425
72510Online11/13/2024 - 12/03/202424
72511Online12/11/2024 - 01/07/202525
72425Virtual Classroom12/16/202420
72512Online01/15/2025 - 02/04/202525
72513Online02/12/2025 - 03/04/202525
72426Virtual Classroom02/27/202520
72514Online03/12/2025 - 04/01/202525
72427Virtual Classroom04/08/202520
72515Online04/09/2025 - 04/29/202525
72516Online05/07/2025 - 05/27/202525
72517Online06/04/2025 - 06/24/202525
72428Virtual Classroom06/05/202520
72518Online06/18/2025 - 07/08/202525
72519Online06/30/2025 - 07/20/202525

Customer Service in Today's Public Safety Communications

Providing satisfactory customer service in the high energy, often high stress field of public safety communications, is paramount to successful performance in this profession, both for the individual telecommunicator as well as the agency they represent. This course addresses all aspects of customer service and how it impacts our industry. Choose a course number to learn more.
CLASS #LOCATIONSTATUSDATESSEATS LEFT
72610Online08/21/2024 - 09/10/202417
72373Online09/04/2024 - 09/24/202413
73277West Haven, CT09/25/202425
72611Online10/09/2024 - 10/29/202417
72109Addison, IL10/14/202411
72625Online11/13/2024 - 12/03/202420
72626Online01/15/2025 - 02/04/202518
72627Online02/12/2025 - 03/04/202520
72628Online03/12/2025 - 04/01/202520
72629Online03/26/2025 - 04/15/202520
72630Online04/09/2025 - 04/29/202520
72632Online04/30/2025 - 05/20/202520
72633Online05/07/2025 - 05/27/202520
72634Online06/04/2025 - 06/24/202520

Cybersecurity Fundamentals for the ECC

Choose a course number to learn more.
CLASS #LOCATIONSTATUSDATESSEATS LEFT
72419Virtual Classroom10/29/202419
72420Virtual Classroom02/11/202520

Disaster Operations and the Communications Center

This course serves to educate the public safety telecommunicator on a wide range of man-made and natural disasters, their effects on the community and its infrastructure and the response and recovery needs of each. Choose a course number to learn more.
** Although there is no pre-requisite for the course, it is recommended that registrants for this class have successfully completed a 40-hour formal basic instructor-led telecommunicator training program. **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
72521Online08/21/2024 - 09/10/202412
70965Panama City Beach, FL09/17/202422
72522Online09/18/2024 - 10/08/202419
72523Online10/09/2024 - 10/29/202419
72541Online01/15/2025 - 02/04/202520
72542Online02/12/2025 - 03/04/202520
72543Online03/12/2025 - 04/01/202520
72544Online04/09/2025 - 04/29/202520
72545Online05/07/2025 - 05/27/202520
72546Online06/04/2025 - 06/24/202520

Emergency Medical Dispatch Manager

This course will assist with the implementation and management of the APCO Institute EMD Program. It is intended to provide appropriate personnel, whether administrator, communications supervisor or other management personnel, with the necessary guidelines and information required for the management of their agency's EMD program. Choose a course number to learn more.
CLASS #LOCATIONSTATUSDATESSEATS LEFT
72718Online08/21/2024 - 09/10/20242
72719Online09/18/2024 - 10/08/202419
72405Virtual Classroom09/26/202418
72720Online10/09/2024 - 10/29/202420
72721Online11/13/2024 - 12/03/202420
72722Online12/11/2024 - 01/07/202520
72723Online01/15/2025 - 02/04/202520
72724Online02/12/2025 - 03/04/202520
72406Virtual Classroom02/13/202520
72725Online03/12/2025 - 04/01/202520
72726Online04/09/2025 - 04/29/202520
72727Online05/07/2025 - 05/27/202520
72728Online06/04/2025 - 06/24/202520

Emergency Medical Dispatch, 5th Ed., Version 4

Topics covered provide the student with the knowledge and foundation to answer calls for emergency medical service and properly prioritize the response. The course also provides the student with the knowledge needed to convey proper pre-arrival instructions to the caller when needed. Choose a course number to learn more.
** Students must have successfully completed a formal, instructor-led 40-hour basic telecommunicator training program and have current certification in CPR from the American Heart Association, American Red Cross or equivalent. **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
72791Online07/31/2024 - 09/10/20241
72792Online Full 08/07/2024 - 09/17/20240
72793Online08/14/2024 - 09/24/20241
72795Online08/28/2024 - 10/08/20242
72796Online09/04/2024 - 10/15/202415
72797Online09/11/2024 - 10/22/202415
72799Online09/18/2024 - 10/29/202415
72798Online09/18/2024 - 10/29/202415
72800Online09/25/2024 - 11/05/202415
72801Online10/02/2024 - 11/12/202415
72802Online10/09/2024 - 11/19/202415
72803Online10/16/2024 - 11/26/202415
72804Online10/23/2024 - 12/03/202415
72805Online10/30/2024 - 12/10/202415
72806Online11/06/2024 - 12/17/202415
72807Online11/13/2024 - 12/31/202415
72808Online11/20/2024 - 01/07/202515
72809Online11/27/2024 - 01/14/202515
72810Online12/04/2024 - 01/21/202515
72811Online12/18/2024 - 02/04/202515
72812Online01/08/2025 - 02/18/202515
72813Online01/15/2025 - 02/25/202515
72814Online01/22/2025 - 03/04/202515
72430Virtual Classroom01/28/2025 - 01/31/202515
72815Online01/29/2025 - 03/11/202515
72816Online02/05/2025 - 03/18/202515
72817Online02/12/2025 - 03/25/202515
72818Online02/19/2025 - 04/01/202515
72819Online02/26/2025 - 04/08/202515
72820Online03/05/2025 - 04/15/202515
72431Virtual Classroom03/11/2025 - 03/14/202515
72821Online03/12/2025 - 04/22/202515
72822Online03/19/2025 - 04/29/202515
72823Online03/26/2025 - 05/06/202515
72824Online04/02/2025 - 05/13/202515
72825Online04/09/2025 - 05/20/202515
72826Online04/16/2025 - 05/27/202515
72827Online04/23/2025 - 06/03/202515
72828Online04/30/2025 - 06/10/202515
72829Online05/07/2025 - 06/17/202515
72830Online05/14/2025 - 06/24/202515
72831Online05/21/2025 - 07/01/202515
72432Virtual Classroom05/27/2025 - 05/30/202515
72832Online05/28/2025 - 07/08/202515
72833Online06/04/2025 - 07/15/202515
72834Online06/11/2025 - 07/22/202515
72835Online06/18/2025 - 07/29/202515
72836Online06/25/2025 - 08/05/202515

Emergency Medical Dispatch, 5th Ed., Version 4, Instructor

The APCO Institute EMD program combines telecommunicator skills with medical issues. With this and ASTM standards in mind, the APCO Institute requires that the course be taught by instructors with medical and telecommunicator backgrounds. Choose a course number to learn more.
** 1. Current EMD 5.4 student certification 2. Current CPR (AHA/ARC/Equiv) Certification 3. EMT-A or Paramedic or higher Certification *if applicable 4. Minimum one-year experience in an emergency communications center (ECC), a telematics or 3-1-1 call center. 5. Must be affiliated with an agency. **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
72235Online07/24/2024 - 09/03/202422
72706Online08/28/2024 - 10/08/202424
72707Online09/25/2024 - 11/05/202424
72708Online10/23/2024 - 12/03/202424
72709Online11/27/2024 - 01/14/202524
72710Online12/18/2024 - 02/04/202524
72711Online01/22/2025 - 03/04/202524
72712Online02/26/2025 - 04/08/202524
72713Online03/26/2025 - 05/06/202524
72714Online04/23/2025 - 06/03/202524
72715Online05/28/2025 - 07/08/202524
72716Online06/25/2025 - 08/05/202524

Fire Service Communications, 2nd Ed., Version 1, Canada

APCO Institute's Fire Service Communications, 2nd Edition Canada course raises the bar for in-service fire communications training! This dynamic course covers the terms, techniques and protocols required for excellence in fire service call taking and dispatch. Choose a course number to learn more.
** Although there is no pre-requisite for the course, it is recommended that registrants for this class have successfully completed a 40-hour formal basic instructor-led telecommunicator training program. **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
72598Online07/24/2024 - 09/03/202417
72599Online09/11/2024 - 10/22/202421
72600Online12/11/2024 - 01/28/202522
72601Online02/19/2025 - 04/01/202522
72604Online05/21/2025 - 07/01/202522

Fire Service Communications, 2nd Ed., Version 1, Canada Instructor

This course combines enhanced instructional techniques training with specific training on how to conduct the Fire Service Communications, 2nd Edition Canada student course. Successful completion of this course enables your agency instructors to instruct the FSC, 2nd Edition Canada student course in-house or regionally, allowing for significant reduction in your in-service training Choose a course number to learn more.
** Must hold current Fire Service Communications, 2nd Edition Canada student certification and have minimum one-year experience in an emergency communications center (ECC), a telematics or 3-1-1 call center. **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
72232Online07/24/2024 - 09/03/202424
72695Online08/28/2024 - 10/08/202424
72696Online09/25/2024 - 11/05/202424
72697Online10/23/2024 - 12/03/202424
72698Online11/27/2024 - 01/14/202524
72699Online12/18/2024 - 02/04/202524
72700Online01/22/2025 - 03/04/202524
72701Online02/26/2025 - 04/08/202524
72702Online03/26/2025 - 05/06/202524
72703Online04/23/2025 - 06/03/202524
72704Online05/28/2025 - 07/08/202524
72705Online06/25/2025 - 08/05/202524

Fire Service Communications, 3rd Ed.

APCO Institute's Fire Service Communications, 3rd Edition course raises the bar for in-service fire communications training! This dynamic course covers the terms, techniques and protocols required for excellence in fire service call taking and dispatch. Choose a course number to learn more.
** Although there is no pre-requisite for the course, it is recommended that registrants for this class have successfully completed a 40-hour formal basic instructor-led telecommunicator training program. **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
72741Online Full 07/31/2024 - 09/10/20240
72742Online08/14/2024 - 09/24/202421
72441Virtual Classroom09/04/2024 - 09/06/202416
72743Online09/25/2024 - 11/05/202417
72744Online10/16/2024 - 11/26/202422
72745Online10/30/2024 - 12/10/202422
73393Alfred, ME11/05/2024 - 11/08/202425
72442Virtual Classroom11/05/2024 - 11/07/202420
72746Online11/27/2024 - 01/14/202522
72747Online12/18/2024 - 02/04/202522
72748Online01/15/2025 - 02/25/202522
72749Online01/29/2025 - 03/11/202522
72443Virtual Classroom02/04/2025 - 02/06/202520
72750Online02/12/2025 - 03/25/202522
72751Online03/05/2025 - 04/15/202522
72752Online03/26/2025 - 05/06/202522
72753Online04/09/2025 - 05/20/202522
72754Online04/30/2025 - 06/10/202522
72444Virtual Classroom05/06/2025 - 05/08/202520
72755Online05/07/2025 - 06/17/202522
72756Online05/21/2025 - 07/01/202522
72757Online05/28/2025 - 07/08/202522
72445Virtual Classroom06/02/2025 - 06/04/202520
72758Online06/11/2025 - 07/22/202522
72759Online06/25/2025 - 08/05/202522

Fire Service Communications, 3rd Ed., Instructor

This course combines enhanced instructional techniques training with specific training on how to conduct the Fire Service Communications, 3rd Edition student course. Successful completion of this course enables your agency instructors to instruct the Fire Service Communications, 3rd Edition student course in-house or regionally, allowing for significant reduction in your in-service training. Choose a course number to learn more.
** Must hold current Fire Service Communications, 3rd Edition student certification and have minimum one-year experience in an emergency communications center (ECC), a telematics or 3-1-1 call center. **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
72231Online07/24/2024 - 09/03/202423
72682Online08/28/2024 - 10/08/202422
72683Online09/25/2024 - 11/05/202424
72684Online10/23/2024 - 12/03/202424
72685Online11/27/2024 - 01/14/202524
72686Online12/18/2024 - 02/04/202524
72687Online01/22/2025 - 03/04/202524
72689Online02/26/2025 - 04/08/202524
72693Online03/26/2025 - 05/06/202524
72691Online04/23/2025 - 06/03/202524
72692Online05/28/2025 - 07/08/202524
72694Online06/25/2025 - 08/05/202524

Fundamentals of Next Generation 9-1-1

APCO’s Fundamentals of Next Generation 9-1-1 course examines the challenges ECC managers will face as they integrate new data flows into communications center operations, and what this means for recruiting and retaining personnel. Choose a course number to learn more.
CLASS #LOCATIONSTATUSDATESSEATS LEFT
72181Pontiac, MI08/20/2024 - 08/21/202411
71771Forsyth, GA09/10/2024 - 09/11/202421
73660Dublin, OH10/21/2024 - 10/22/202425

Fundamentals of Tactical Dispatch

The mission of a Tactical Dispatch Team is to provide emergency communications support to Incident Command at a critical incident or an event outside the routine capabilities of normal operations. In this APCO course, we explore the key knowledge and skills for tactical dispatch with the instructor and fellow students working together on scenarios that capture real-world experiences. Choose a course number to learn more.
** 1. Minimum one-year experience as an ECC telecommunicator 2. Students must have successfully completed a formal, instructor-led 40-hour basic telecommunicator training program 3. Successful completion of the free FEMA courses: IS 100, IS 200 and IS 700 **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
72402Virtual Classroom08/20/2024 - 08/21/202415
72559Online08/21/2024 - 09/10/202419
72560Online09/18/2024 - 10/08/202423
73637Sevierville , TN10/08/2024 - 10/09/202420
72561Online10/09/2024 - 10/29/202425
72403Virtual Classroom11/21/2024 - 11/22/202418
72404Virtual Classroom02/25/2025 - 02/26/202520
72562Online03/12/2025 - 04/01/202525
72563Online03/26/2025 - 04/15/202525
72564Online04/09/2025 - 04/29/202525
72565Online05/07/2025 - 05/27/202525
72566Online06/04/2025 - 06/24/202525

Illuminations - CTO Track

Instructors in CTO Illuminations present continuing education on training-related topics for CTOs, trainers and other interested individuals. Offered as an annual subscription-based program, the program includes four, courses per year. A new course begins every three months and must be completed within 90 days, prior to the beginning of the next course. 12 CDEs/year. Choose a course number to learn more.
** CTO experience or certification is recommended **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
6881810/01/2024 - 09/30/2025980
7245801/01/2025 - 12/31/20251000

Illuminations - EMD Track

Instructors in the EMD Illuminations Program present monthly topics that meet requirements for EMD recertification. Offered as an annual online subscription-based service, the program enables participants to earn one CDE each month, for a total of 12 CDEs per subscription year. Choose a course number to learn more.
** EMD experience or certification is recommended **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
6880508/01/2024 - 07/31/2025916
6880609/01/2024 - 08/31/2025981
6880710/01/2024 - 09/30/2025999
6880811/01/2024 - 10/31/20251000
6880912/01/2024 - 11/30/2025998
7285801/01/2025 - 12/31/2025999

Illuminations - General Track

The General Illuminations Program covers a wide range of topics and is offered as an annual online subscription-based service. Each month, General Illuminations instructors present timely, relevant topics that can be accessed online, anytime during the month. Each month-long course allows participants to earn one CDE, for a total of 12 CDEs per subscription year. Choose a course number to learn more.
CLASS #LOCATIONSTATUSDATESSEATS LEFT
6879308/01/2024 - 07/31/2025950
6879409/01/2024 - 08/31/2025995
6879510/01/2024 - 09/30/20251000
6879611/01/2024 - 10/31/20251000
6879712/01/2024 - 11/30/20251000
7284401/01/2025 - 12/31/20251000

Intermediate Cybersecurity Principles for the ECC

This course is built on the foundation of the Cybersecurity Fundamentals for the ECC course. It is a two day, in-person course that will provide multiple cybersecurity Tabletop Exercises and infiltration techniques. Choose a course number to learn more.
** Must have completed APCO’s Cybersecurity Fundamentals course or a comparable 8-hour cybersecurity course or certification and have a minimum of six months of experience as an IT technician in an emergency communications center (ECC). **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
71772Forsyth, GA09/12/2024 - 09/13/202419

Law Enforcement Communications, 1st Ed.

APCO Institute's Law Enforcement Communications 1st Edition course raises the bar for in-service law enforcement communications training! This dynamic course covers the terms, techniques and protocols required for excellence in law enforcement call taking and dispatch. Choose a course number to learn more.
** Although there is no pre-requisite for the course, it is recommended that registrants for this class have successfully completed a 40-hour formal basic instructor-led telecommunicator training program. **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
72730Online08/14/2024 - 09/24/202414
72731Online09/11/2024 - 10/22/202422
72081Idabel, OK09/16/2024 - 09/19/202422
72411Virtual Classroom09/17/2024 - 09/20/202420
72732Online10/02/2024 - 11/12/202421
72733Online10/23/2024 - 12/11/202422
72734Online11/06/2024 - 12/17/202422
72412Virtual Classroom12/17/2024 - 12/20/202419
72735Online01/08/2025 - 02/18/202522
72736Online02/05/2025 - 03/18/202522
72737Online03/05/2025 - 04/15/202522
72738Online04/02/2025 - 05/13/202522
72413Virtual Classroom04/14/2025 - 04/17/202520
72739Online05/07/2025 - 06/17/202522
72740Online06/04/2025 - 07/15/202522
72414Virtual Classroom06/23/2025 - 06/26/202520

Law Enforcement Communications, 1st Ed., Instructor

This course combines enhanced instructional techniques training with specific training on how to conduct the LEC 1st Edition student course. Successful completion of this course enables your agency instructors to instruct the LEC 1st Edition student course in-house or regionally, allowing for significant reduction in your new-hire and in-service training and travel costs. Choose a course number to learn more.
** Must hold current Law Enforcement Communications, 1st Edition student certification and have minimum one-year experience in an emergency communications center (ECC), a telematics or 3-1-1 call center. **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
72233Online07/24/2024 - 09/03/202424
72659Online08/28/2024 - 10/08/202423
72660Online09/25/2024 - 11/05/202424
72661Online10/23/2024 - 12/03/202424
72662Online11/27/2024 - 01/14/202524
72663Online12/18/2024 - 02/04/202524
72664Online01/22/2025 - 03/04/202524
72665Online02/26/2025 - 04/08/202524
72666Online03/26/2025 - 05/06/202524
72667Online04/23/2025 - 06/03/202524
72668Online05/28/2025 - 07/08/202524
72669Online06/25/2025 - 08/05/202524

Public Safety Communications Staffing & Employee Retention

In 2009, the Next Generation of APCO Project RETAINS announced that research had proven turnover rates for Comm Centers in the US were at 19%. That was an increase of 3% since 2005 and still reflected a higher turnover rate than the teaching and nursing industries - both highly publicized staffing crises. Choose a course number to learn more.
CLASS #LOCATIONSTATUSDATESSEATS LEFT
73291Millersville , MD10/04/202424
72488Online10/09/2024 - 10/29/202417
72489Online01/15/2025 - 02/04/202520
72490Online04/09/2025 - 04/29/202520
72491Online06/04/2025 - 06/24/202520

Public Safety Telecommunicator 1, 7th Ed.

PST1, 7th Edition meets and exceeds industry accepted national basic training standards, including the APCO/ANS 3.103.2.2015 and NFPA 1061 2014 Edition. Choose a course number to learn more.
CLASS #LOCATIONSTATUSDATESSEATS LEFT
72973Online Full 07/24/2024 - 08/20/20240
72974Online Full 07/31/2024 - 08/27/20240
72975Online08/07/2024 - 09/03/20246
72448Virtual Classroom08/12/2024 - 08/16/202411
72977Online08/14/2024 - 09/10/202422
72976Online08/14/2024 - 09/10/202424
72978Online08/21/2024 - 09/17/202425
72979Online08/28/2024 - 09/24/202425
72980Online08/28/2024 - 09/24/202425
72981Online09/04/2024 - 10/01/202422
72449Virtual Classroom09/09/2024 - 09/13/202420
72983Online09/11/2024 - 10/08/202420
72982Online09/11/2024 - 10/08/202425
72984Online09/18/2024 - 10/15/202425
72985Online09/18/2024 - 10/15/202421
73565Forest City, NC09/23/2024 - 09/27/202425
72986Online09/25/2024 - 10/22/202425
72987Online10/02/2024 - 10/29/202425
72450Virtual Classroom10/07/2024 - 10/11/202420
72989Online10/09/2024 - 11/05/202425
72988Online10/09/2024 - 11/05/202425
72990Online10/16/2024 - 11/12/202425
72991Online10/23/2024 - 11/19/202425
72992Online10/30/2024 - 11/26/202425
73289Ruston, LA11/04/2024 - 11/08/202425
72994Online11/06/2024 - 12/03/202425
72993Online11/06/2024 - 12/03/202425
72996Online11/13/2024 - 12/10/202425
72995Online11/13/2024 - 12/10/202425
72997Online11/20/2024 - 12/17/202425
72998Online11/20/2024 - 12/17/202425
72999Online12/04/2024 - 01/07/202525
73000Online12/04/2024 - 01/07/202525
72451Virtual Classroom12/09/2024 - 12/13/202420
73002Online12/11/2024 - 01/14/202525
73001Online12/11/2024 - 01/14/202525
73003Online12/18/2024 - 01/21/202525
73005Online01/08/2025 - 02/04/202525
73006Online01/08/2025 - 02/04/202525
72452Virtual Classroom01/13/2025 - 01/17/202520
73007Online01/15/2025 - 02/11/202525
73009Online01/22/2025 - 02/18/202525
73008Online01/22/2025 - 02/18/202525
73010Online01/29/2025 - 02/25/202525
73013Online02/05/2025 - 03/04/202525
73012Online02/05/2025 - 03/04/202525
73015Online02/12/2025 - 03/11/202525
73016Online02/12/2025 - 03/11/202525
73018Online02/19/2025 - 03/18/202525
73017Online02/19/2025 - 03/18/202525
73020Online02/26/2025 - 03/25/202525
73019Online02/26/2025 - 03/25/202525
73021Online03/05/2025 - 04/01/202525
73022Online03/05/2025 - 04/01/202525
73024Online03/12/2025 - 04/08/202525
73023Online03/12/2025 - 04/08/202525
73026Online03/19/2025 - 04/15/202525
73025Online03/19/2025 - 04/15/202525
73028Online03/26/2025 - 04/22/202525
73027Online03/26/2025 - 04/22/202525
73029Online04/02/2025 - 04/29/202525
73030Online04/09/2025 - 05/06/202525
73031Online04/16/2025 - 05/13/202525
73032Online04/23/2025 - 05/20/202525
73034Online04/30/2025 - 05/27/202525
73033Online04/30/2025 - 05/27/202525
73036Online05/07/2025 - 06/03/202525
73035Online05/07/2025 - 06/03/202525
72453Virtual Classroom05/12/2025 - 05/16/202520
73038Online05/14/2025 - 06/10/202525
73037Online05/14/2025 - 06/10/202525
73040Online05/21/2025 - 06/17/202525
73039Online05/21/2025 - 06/17/202525
73041Online05/28/2025 - 06/24/202525
73042Online05/28/2025 - 06/24/202525
73043Online06/04/2025 - 07/01/202525
73044Online06/04/2025 - 07/01/202525
72454Virtual Classroom06/09/2025 - 06/13/202520
73045Online06/11/2025 - 07/08/202525
73047Online06/18/2025 - 07/15/202525
73046Online06/18/2025 - 07/15/202525
73048Online06/25/2025 - 07/22/202525

Public Safety Telecommunicator 1, 7th Ed. Instructor

This course combines enhanced instructional techniques training with specific training on how to conduct the PST1, 7th Edition student course. Successful completion of this course enables your agency instructors to instruct the PST1, 7th Edition student course in-house or regionally, allowing for significant reduction in your new-hire and in-service training and travel costs. Choose a course number to learn more.
** Must hold current Public Safety Telecommunicator 1, 7th Edition student certification and have minimum one-year experience in an emergency communications center (ECC), a telematics or 3-1-1 call center. **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
72229Online07/24/2024 - 09/03/20247
72636Online08/28/2024 - 10/08/202419
72637Online09/25/2024 - 11/05/202422
72638Online10/23/2024 - 12/03/202424
72639Online11/27/2024 - 01/14/202524
72640Online12/18/2024 - 02/04/202524
72641Online01/22/2025 - 03/04/202524
72642Online02/26/2025 - 04/08/202524
72643Online03/26/2025 - 05/06/202524
72644Online04/23/2025 - 06/03/202524
72645Online05/28/2025 - 07/08/202524
72646Online06/25/2025 - 08/05/202524

Public Safety Telecommunicator 1, 7th Ed., Canada

PST 1, 7th Edition training program has been revised to address Canadian Emergency Services Communications terminology and to introduce provincial and federal legislative requirements impacting Public Safety Communications across Canada. Choose a course number to learn more.
CLASS #LOCATIONSTATUSDATESSEATS LEFT
72840Online08/21/2024 - 09/17/202422
72839Online10/16/2024 - 11/12/202425
72841Online01/15/2025 - 02/18/202525
72399Virtual Classroom03/17/2025 - 03/21/202519
72842Online03/19/2025 - 04/15/202525
72843Online06/11/2025 - 07/08/202525

Public Safety Telecommunicator 1, 7th Ed., Canada Instructor

This course is ideal for those who have been tasked with training in-house staff on the Public Safety Telecommunicator 1 – Canada Version course. The course offers training on understanding the educational needs of adult learners, strengthening your presentation skills, and sharpening your classroom management. All course work will use the PST Canada version for application. Choose a course number to learn more.
** Must hold current Public Safety Telecommunicator 1, 7th Edition Canada student certification and have minimum one-year experience in an emergency communications center (ECC), a telematics or 3-1-1 call center. **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
72230Online07/24/2024 - 09/03/202423
72648Online08/28/2024 - 10/08/202424
72649Online09/25/2024 - 11/05/202424
72650Online10/23/2024 - 12/03/202424
72651Online11/27/2024 - 01/14/202524
72652Online12/18/2024 - 02/04/202524
72653Online01/22/2025 - 03/04/202524
72654Online02/26/2025 - 04/08/202524
72655Online03/26/2025 - 05/06/202524
72656Online04/23/2025 - 06/03/202524
72657Online05/28/2025 - 07/08/202524
72658Online06/25/2025 - 08/05/202524

Radio Technician Certificate

The current APCO Institute Radio Technician Examination covers the material that a 2-way Radio Technician working in the communications center and the field should know. The major areas of concern are FCC Regulations, Basic Electronics, and Special Issues that are encountered in public safety communications. Choose a course number to learn more.
CLASS #LOCATIONSTATUSDATESSEATS LEFT
70866Online07/01/2024 - 07/31/202496

Surviving Stress

Stress affects people of all ages, professions and life situations. Understanding these causes of stress in the profession will allow the Public Safety Telecommunicator to recognize and mitigate some of the stressful situations that they may encounter. This course addresses how to detect stress within yourself and co-workers and provides measures to reduce the impact. Choose a course number to learn more.
CLASS #LOCATIONSTATUSDATESSEATS LEFT
72108Addison, IL09/04/202415
70975Panama City Beach, FL09/18/202423
72568Online09/18/2024 - 10/08/202420
73279West Haven, CT09/26/202425
72569Online10/09/2024 - 10/29/202419
72265Chicago, IL10/10/202425
73639Sevierville , TN10/11/202425
72570Online11/13/2024 - 12/03/202416
72571Online12/11/2024 - 01/07/202520
72572Online01/15/2025 - 02/04/202520
72573Online01/29/2025 - 02/18/202520
72574Online02/12/2025 - 03/04/202520
72575Online03/12/2025 - 04/01/202520
72576Online04/09/2025 - 04/29/202520
72577Online05/07/2025 - 05/27/202520
72578Online06/04/2025 - 06/24/202520
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