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Training Course: Schedule & Registration
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Active Shooter Incidents for Public Safety Communications, 2nd Edition

This course is structured along the arc of events that happen before, during, and after an active shooter incident. The goal of the course is to provide education about the intricate issues and challenges posed by active shooter incidents, including: preparedness for an incident, response to an incident, and the role the telecommunicator plays following an incident. Choose a course number to learn more.
** ** Pre-requisite: Due to the nature of this topic it is highly recommended that students have successfully completed a 40 hour formal basic telecommunicator training program. ** **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
51504Sanford, FL Confirmed 03/05/20199
50147Online03/06/2019 - 03/26/201911
51587Sandwich, MA Confirmed 03/18/201915
52459Hyannis, MA03/25/201925
50148Online04/17/2019 - 05/07/201922
51871Bountiful, UT05/06/201917
52596Duluth, GA05/16/201925
50757Kennesaw, GA05/20/201925
52285Harlingen, TX05/23/201925
52568Palatine, IL05/30/201923
50149Online06/05/2019 - 06/25/201923

Bullying and Negativity in the Communications Center

Bullying is prevalent in the workplace including America’s 9-1-1 Comm Centers. The number of U.S workers affected by bullying is a staggering 65.6 million.In this presentation, we will define what bullying is and give some examples. We will also look at the people it affects in our Comm Centers. Finally we will give you the tools to combat the bullying problem in your Comm Center Choose a course number to learn more.
CLASS #LOCATIONSTATUSDATESSEATS LEFT
51455Online03/06/2019 - 03/26/201912
52529Pontiac, MI03/19/201925
51506Sanford, FL03/28/201910
51456Online04/10/2019 - 04/30/201924
51920Murfreesboro, TN05/01/201923
51457Online05/08/2019 - 05/28/201923
51458Online06/05/2019 - 06/25/201925

CALEA Campus Security Accreditation Manager

Choose a course number to learn more.
CLASS #LOCATIONSTATUSDATESSEATS LEFT
50025Online05/15/2019 - 07/09/201920

CALEA Law Enforcement Accreditation Manager

Choose a course number to learn more.
CLASS #LOCATIONSTATUSDATESSEATS LEFT
50019Online05/15/2019 - 07/30/201915

CALEA Public Safety Communications Accreditation Manager

Recognizing that the success of the accreditation process is dependent upon the skills of the accreditation manager, this online course was developed specifically for the CALEA Public Safety Communications Accreditation Manager. Choose a course number to learn more.
CLASS #LOCATIONSTATUSDATESSEATS LEFT
50016Online Full 05/08/2019 - 07/02/20190
52476Online05/08/2019 - 07/02/201911

CALEA Public Safety Training Academy Accreditation Manager

Choose a course number to learn more.
CLASS #LOCATIONSTATUSDATESSEATS LEFT
50022Online05/15/2019 - 07/09/201920

Call Processing Incidents Involving Veterans with PTSD

This course provides information regarding the challenges that returning military veterans are facing and to prepare Telecommunicators for the possibility of interaction with Veterans in crisis. The focus is on Veterans suffering from Post-Traumatic Stress Disorder or Traumatic Brain Injury. Choose a course number to learn more.
CLASS #LOCATIONSTATUSDATESSEATS LEFT
51873Arlington, TX04/22/201925
52572Palatine, IL06/07/201923

Communications Center Supervisor, 4th Edition

The APCO Institute Communications Center Supervisor course is designed for prospective, new or experienced communications supervisors who want to enhance their supervisory skills and knowledge. Choose a course number to learn more.
** Students should be experienced in Communications Center operations, have a working knowledge of communications policies and procedures and be either in or under consideration for a supervisory position. Students must bring their agency’s policies and procedures manual to class for reference. **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
50197Online03/06/2019 - 04/09/201911
51706Tavares, FL Confirmed 03/13/2019 - 03/15/201916
51823Suwanee, GA03/26/2019 - 03/28/201918
52268Centennial, CO03/27/2019 - 03/29/201916
50198Online04/03/2019 - 05/07/201920
52522Bountiful, UT04/08/2019 - 04/10/201925
50199Online05/01/2019 - 06/04/201921
52654Richmond, IN05/01/2019 - 05/03/201921
50200Online05/22/2019 - 06/25/201922
52570Palatine, IL06/03/2019 - 06/05/201921
50201Online06/05/2019 - 07/09/201921
51511Sanford, FL09/09/2019 - 09/11/201921

Communications Training Officer, 5th Edition

The Communications Training Officer (CTO) 5th Edition focuses on the development and maintenance of an agency’s one-on-one training program and provides the training necessary to foster levels of consistency for CTOs as they provide on-the-job training to new hires. Choose a course number to learn more.
** Prerequisite: Students must have successfully completed a 40 hour formal basic telecommunicator training program. **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
50222Online Full 02/20/2019 - 03/26/20190
51705Tavares, FL Confirmed 02/25/2019 - 02/27/20196
51707New Philadelphia, OH Confirmed 03/04/2019 - 03/06/20197
50223Online Full 03/06/2019 - 04/09/20190
51822Crestview, FL Confirmed 03/11/2019 - 03/13/201918
50224Online Full 03/13/2019 - 04/16/20190
52606Online03/13/2019 - 04/16/201910
51929Huntsville, TX Confirmed 03/18/2019 - 03/20/201916
51704Centreville, MD03/19/2019 - 03/21/201922
51701Smethport, PA03/19/2019 - 03/21/201925
50225Online03/20/2019 - 04/23/201915
52414Brandon, MS03/25/2019 - 03/27/201920
52575Hyannis, MA04/01/2019 - 04/03/201925
50244Online04/03/2019 - 05/07/201913
50246Online04/10/2019 - 05/14/201920
50247Online04/17/2019 - 05/21/201920
52304Carlton, MN04/23/2019 - 04/25/201918
52649Cortez, CO04/29/2019 - 05/01/201925
50248Online05/01/2019 - 06/04/201920
50249Online05/15/2019 - 06/18/201919
50250Online05/22/2019 - 06/25/201920
52567Palatine, IL05/27/2019 - 05/29/201924
50251Online06/05/2019 - 07/09/201920
50252Online06/12/2019 - 07/16/201920
50253Online06/19/2019 - 07/23/201920
52530Saco, ME07/15/2019 - 07/17/201925
52647Cornelia, GA07/23/2019 - 07/25/201925
51512Sanford, FL11/04/2019 - 11/06/201925

Communications Training Officer, 5th Edition Instructor

The Communications Training Officer Instructor 5th Edition Course teaches the best CTOs to teach others. Upon completion, the CTO Instructor will be able to train CTOs with APCO Institute materials. CTO Instructors will also be able to help build and maintain the CTO system. Choose a course number to learn more.
** Successful completion of current version of Communications Training Officer student course is required. Note: State/Federal certified instructors may be able to submit an APCO Institute Instructor Application Form to obtain an APCO Agency Instructor Certificate **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
50386Online02/27/2019 - 04/09/201917
50392Online03/27/2019 - 05/07/201917
50398Online04/24/2019 - 06/04/201920
50404Online05/29/2019 - 07/09/201920
50410Online06/26/2019 - 08/06/201920

Comprehensive Quality

A Comprehensive Quality Program cannot be created overnight. A program must be thought out and prior planning efforts put into the system utilizing the methods of measurement and the analysis of results achieved. A successful Quality Program will require a systematic approach. Choose a course number to learn more.
** Students should be experienced in communications center operations, have a working knowledge of communications policies and procedures, and be involved in the Quality Assurance/Quality Improvement within their agency. **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
51505Sanford, FL03/11/2019 - 03/12/201920
52482Online04/10/2019 - 05/14/201924
50070Online05/22/2019 - 06/25/201923

Crisis Negotiations for Telecommunicators

This course will build on the knowledge, skills and abilities inherent in basic telecommunicator training programs to educate the public safety communications professional on the most effective way to receive and process calls involving crisis situations and to ensure they fulfill their role as a vital component of the overall public safety response. Choose a course number to learn more.
CLASS #LOCATIONSTATUSDATESSEATS LEFT
51948Largo, FL Confirmed 02/19/20197
51702Easton, MD Confirmed 02/27/20192
52468Wolfeboro, NH04/08/201917
50091Online04/10/2019 - 04/30/201920
52593Duluth, GA05/13/201925
50092Online06/05/2019 - 06/25/201923
52469Springfield, MO07/19/201925
51510Sanford, FL08/29/201910

Customer Service in Today's Public Safety Communications

Providing satisfactory customer service in the high energy, often high stress field of public safety communications, is paramount to successful performance in this profession, both for the individual telecommunicator as well as the agency they represent. This course addresses all aspects of customer service and how it impacts our industry. Choose a course number to learn more.
CLASS #LOCATIONSTATUSDATESSEATS LEFT
51552New Brunswick, NJ Cancelled 02/19/201925
50081Online03/06/2019 - 03/26/20195
51919Murfreesboro, TN04/30/201920
52594Duluth, GA05/14/201925
50082Online05/22/2019 - 06/11/201918
51509Sanford, FL08/01/20197

Disaster Operations and the Communications Center

This course serves to educate the public safety telecommunicator on a wide range of man-made and natural disasters, their effects on the community and its infrastructure and the response and recovery needs of each. Choose a course number to learn more.
** **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
50161Online03/06/2019 - 03/26/201917
50162Online04/17/2019 - 05/07/201915
52569Palatine, IL05/31/201919
50163Online06/05/2019 - 06/25/201920
52286Harlingen, TX06/06/201925

Emergency Medical Dispatch Manager

This course will assist with the implementation and management of the APCO Institute EMD Program. It is intended to provide appropriate personnel, whether administrator, communications supervisor or other management personnel, with the necessary guidelines and information required for the management of their agency's EMD program. Choose a course number to learn more.
CLASS #LOCATIONSTATUSDATESSEATS LEFT
50085Online03/06/2019 - 03/26/201911
51855Collins, MS03/08/201922
50086Online05/22/2019 - 06/11/201920

Emergency Medical Dispatch, 5th Edition, Version 3

Topics covered provide the student with the knowledge and foundation to answer calls for emergency medical service and properly prioritize the response. The course also provides the student with the knowledge needed to convey proper pre-arrival instructions to the caller when needed. Choose a course number to learn more.
** Pre-requisite: Students must have successfully completed a 40 hour basic telecommunicator training program and have current certification in CPR from the American Heart Association, American Red Cross or equivalent. **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
50177Online Full 03/06/2019 - 04/16/20190
51105Collins, MS Confirmed 03/09/2019 - 03/12/20192
52607Online03/20/2019 - 04/30/20199
50178Online Full 03/20/2019 - 04/30/20190
5230304/15/2019 - 04/18/201915
52608Online04/17/2019 - 05/28/201913
50179Online Full 04/17/2019 - 05/28/20190
50180Online05/08/2019 - 06/18/201914
50182Online05/22/2019 - 07/02/201915
50183Online06/12/2019 - 07/23/201915

Emergency Medical Dispatch, 5th Edition, Version 3 Instructor

The APCO Institute EMD program combines telecommunicator skills with medical issues. With this and ASTM standards in mind, the APCO Institute requires that the course be taught by instructors with medical and telecommunicator backgrounds. Choose a course number to learn more.
** 1. Current EMD 5th edition, Version 3 student certification 2. Current CPR Certification 3. EMT-A or Paramedic Certification *if applicable 4. Minimum one-year experience in an emergency communications center (ECC), a telematics or 3-1-1 call center. **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
50387Online02/27/2019 - 04/09/201917
50393Online03/27/2019 - 05/07/201920
50399Online04/24/2019 - 06/04/201918
50405Online05/29/2019 - 07/09/201920
50411Online06/26/2019 - 08/06/201920

Fire Service Communications, 2nd Edition

APCO Institute's Fire Service Communications, 2nd Edition course raises the bar for in-service fire communications training! This dynamic course covers the terms, techniques and protocols required for excellence in fire service call taking and dispatch. Choose a course number to learn more.
CLASS #LOCATIONSTATUSDATESSEATS LEFT
52255Cambridge, MA Cancelled 03/04/2019 - 03/07/201925
52613Online03/13/2019 - 04/23/201922
50133Online03/13/2019 - 04/23/20191
50135Online04/10/2019 - 05/21/201920
50136Online05/08/2019 - 06/18/201921
52648North Andover, MA05/13/2019 - 05/16/201925
52656Southbridge, MA05/20/2019 - 05/23/201925

Fire Service Communications, 2nd Edition Canada

APCO Institute's Fire Service Communications, 2nd Edition Canada course raises the bar for in-service fire communications training! This dynamic course covers the terms, techniques and protocols required for excellence in fire service call taking and dispatch. Choose a course number to learn more.
CLASS #LOCATIONSTATUSDATESSEATS LEFT
50139Online05/08/2019 - 06/18/201917

Fire Service Communications, 2nd Edition Instructor

This course combines enhanced instructional techniques training with specific training on how to conduct the Fire Service Communications, 2nd Edition student course. Successful completion of this course enables your agency instructors to instruct the Fire Service Communications, 2nd Edition student course in-house or regionally, allowing for significant reduction in your in-service training. Choose a course number to learn more.
** Successful completion of current version of Fire Service Communications student course is required. Note: State/Federal certified instructors may be able to submit an APCO Institute Instructor Application Form to obtain an APCO Agency Instructor Certificate **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
50388Online02/27/2019 - 04/09/201921
50394Online03/27/2019 - 05/07/201924
50400Online04/24/2019 - 06/04/201924
50406Online05/29/2019 - 07/09/201924
50412Online06/26/2019 - 08/06/201924

Illuminations - CTO Track

Instructors in CTO Illuminations present continuing education on training-related topics for CTOs, trainers and other interested individuals. Offered as an annual subscription-based program, the program includes four, courses per year. A new course begins every three months and must be completed within 90 days, prior to the beginning of the next course. 12 CDEs/year. Choose a course number to learn more.
CLASS #LOCATIONSTATUSDATESSEATS LEFT
5050804/01/2019 - 03/31/2020977
5050907/01/2019 - 06/30/20201000

Illuminations - EMD Track

Instructors in the EMD Illuminations Program present monthly topics that meet requirements for EMD recertification. Offered as an annual online subscription-based service, the program enables participants to earn one CDE each month, for a total of 12 CDEs per subscription year. Choose a course number to learn more.
CLASS #LOCATIONSTATUSDATESSEATS LEFT
5053203/01/2019 - 02/28/2020976
5053304/01/2019 - 03/31/20201000
5053405/01/2019 - 04/30/20201000
5053506/01/2019 - 05/31/20201000
5053607/01/2019 - 06/30/20201000
5053708/01/2019 - 07/31/20201000

Illuminations - General Track

The General Illuminations Program covers a wide range of topics and is offered as an annual online subscription-based service. Each month, General Illuminations instructors present timely, relevant topics that can be accessed online, anytime during the month. Each month-long course allows participants to earn one CDE, for a total of 12 CDEs per subscription year. Choose a course number to learn more.
CLASS #LOCATIONSTATUSDATESSEATS LEFT
5052003/01/2019 - 02/28/2020902
5052104/01/2019 - 03/31/2020999
5052205/01/2019 - 04/30/20201000
5052306/01/2019 - 05/31/20201000
5052407/01/2019 - 06/30/20201000
5052508/01/2019 - 07/31/20201000

Illuminations - Instructor

Instructors in Instructor Illuminations present continuing education on training-related topics for APCO agency instructors and other interested individuals. New topic presented quarterly. Each worth 3 CDEs. Choose a course number to learn more.
CLASS #LOCATIONSTATUSDATESSEATS LEFT
5051204/01/2019 - 03/31/2020991
5051307/01/2019 - 06/30/20201000

Instructor Techniques 2nd Edition for General Instructors

This course explores the basic skills and techniques of teaching. Based on the principles of adult education, students study the dynamics of instructional delivery. Instructional media and exercises used throughout the course reinforce the knowledge attained in discussions and demonstration. This course is ideal for those who have been tasked with training within your agency. Choose a course number to learn more.
** Minimum one year experience in a public safety communications center or a telematics or 3-1-1 call center. **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
50390Online02/27/2019 - 04/09/201921
50396Online03/27/2019 - 05/07/201922
50402Online04/24/2019 - 06/04/201924
50408Online05/29/2019 - 07/09/201924
50414Online06/26/2019 - 08/06/201924

Instructor Techniques Enrichment Course

Choose a course number to learn more.
CLASS #LOCATIONSTATUSDATESSEATS LEFT
45900Online03/15/2017 - 12/31/2019960

Law Enforcement Communications Instructor, 1st Edition

This course combines enhanced instructional techniques training with specific training on how to conduct the LEC 1st Edition student course. Successful completion of this course enables your agency instructors to instruct the LEC 1st Edition student course in-house or regionally, allowing for significant reduction in your new-hire and in-service training and travel costs. Choose a course number to learn more.
** Successful completion of current version of Law Enforcement Communications student course is required. Note: State/Federal certified instructors may be able to submit an APCO Institute Instructor Application Form to obtain an APCO Agency Instructor Certificate **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
50389Online02/27/2019 - 04/09/201923
50395Online03/27/2019 - 05/07/201924
50401Online04/24/2019 - 06/04/201923
50407Online05/29/2019 - 07/09/201924
50413Online06/26/2019 - 08/06/201924

Law Enforcement Communications, 1st Edition

APCO Institute's Law Enforcement Communications 1st Edition course raises the bar for in-service law enforcement communications training! This dynamic course covers the terms, techniques and protocols required for excellence in law enforcement call taking and dispatch. Choose a course number to learn more.
CLASS #LOCATIONSTATUSDATESSEATS LEFT
52478Online03/13/2019 - 04/23/201913
50077Online04/03/2019 - 05/14/201916
50078Online05/15/2019 - 06/25/20194
52611Online06/19/2019 - 07/30/201922

Public Safety Communications Staffing & Employee Retention

In 2009, the Next Generation of APCO Project RETAINS announced that research had proven turnover rates for Comm Centers in the US were at 19%. That was an increase of 3% since 2005 and still reflected a higher turnover rate than the teaching and nursing industries - both highly publicized staffing crises. Choose a course number to learn more.
CLASS #LOCATIONSTATUSDATESSEATS LEFT
50099Online03/06/2019 - 03/26/201918
52597Duluth, GA05/17/201925
50100Online05/22/2019 - 06/11/201919
52571Palatine, IL06/06/201925

Public Safety Telecommunicator 1 for Non-Traditional PSAPs

APCO's basic telecommunicator training program customized to the needs of non-traditional emergency communication centers, such as those on university campuses.
** No pre-requisites for this class **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
No Classes Currently Scheduled

Public Safety Telecommunicator 1, 7th Edition

PST1, 7th Edition meets and exceeds industry accepted national basic training standards, including the APCO/ANS 3.103.2.2015 and NFPA 1061 2014 Edition. Choose a course number to learn more.
** ***There are no pre-requisites for this course*** **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
50329Online Full 02/20/2019 - 03/19/20190
50330Online02/27/2019 - 03/26/201914
50331Online03/06/2019 - 04/02/201913
52279North Dartmouth, MA Confirmed 03/11/2019 - 03/15/201915
50332Online03/13/2019 - 04/09/201921
50333Online03/20/2019 - 04/16/201923
50334Online03/27/2019 - 04/23/201925
51351Show Low, AZ04/01/2019 - 04/05/201919
50335Online04/03/2019 - 04/30/201923
50336Online04/10/2019 - 05/07/201910
50337Online04/17/2019 - 05/14/201925
52653Farmerville, LA04/22/2019 - 04/26/201925
50338Online04/24/2019 - 05/21/201925
50339Online05/01/2019 - 05/28/201925
50340Online05/08/2019 - 06/04/201925
52566Palatine, IL05/20/2019 - 05/24/201922
50342Online05/22/2019 - 06/18/201925
50343Online05/29/2019 - 06/25/201925
50344Online06/05/2019 - 07/02/201925
50345Online06/12/2019 - 07/09/201925
52612Online06/19/2019 - 07/16/201925
50347Online06/26/2019 - 07/23/201924
52576Roxboro, NC07/22/2019 - 07/26/201925

Public Safety Telecommunicator 1, 7th Edition Canada

PST 1, 7th Edition training program has been revised to address Canadian Emergency Services Communications terminology and to introduce provincial and federal legislative requirements impacting Public Safety Communications across Canada. Choose a course number to learn more.
CLASS #LOCATIONSTATUSDATESSEATS LEFT
52610Online03/20/2019 - 04/16/201924
50307Online Full 03/20/2019 - 04/16/20190
50308Online06/12/2019 - 07/09/201924

Public Safety Telecommunicator 1, 7th Edition Instructor

This course combines enhanced instructional techniques training with specific training on how to conduct the PST1, 7th Edition student course. Successful completion of this course enables your agency instructors to instruct the PST1, 7th Edition student course in-house or regionally, allowing for significant reduction in your new-hire and in-service training and travel costs. Choose a course number to learn more.
** Note: State/Federal certified instructors may be able to submit an APCO Institute Instructor Application Form to obtain an APCO Agency Instructor Certificate **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
50385Online02/27/2019 - 04/09/201910
50391Online03/27/2019 - 05/07/201921
50397Online04/24/2019 - 06/04/201924
52256New Martinsville, WV05/20/2019 - 05/24/201924
50403Online05/29/2019 - 07/09/201924
50409Online06/26/2019 - 08/06/201924

Surviving Stress

Stress affects people of all ages, professions and life situations. Understanding these causes of stress in the profession will allow the Public Safety Telecommunicator to recognize and mitigate some of the stressful situations that they may encounter. This course addresses how to detect stress within yourself and co-workers and provides measures to reduce the impact. Choose a course number to learn more.
CLASS #LOCATIONSTATUSDATESSEATS LEFT
50095Online03/06/2019 - 03/26/201914
52284Harlingen, TX04/11/201925
52163Des Moines, IA04/16/201923
52225Des Moines, IA04/17/201925
52226Des Moines, IA04/18/201925
52228Des Moines, IA04/19/201925
52595Duluth, GA05/15/201925
50096Online05/22/2019 - 06/11/201920
51508Sanford, FL07/25/201915
52470Springfield, MO08/30/201925
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