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Training Course: Schedule & Registration
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Active Shooter Incidents for Public Safety Communications, 2nd Edition

This course is structured along the arc of events that happen before, during, and after an active shooter incident. The goal of the course is to provide education about the intricate issues and challenges posed by active shooter incidents, including: preparedness for an incident, response to an incident, and the role the telecommunicator plays following an incident. Choose a course number to learn more.
** ** Pre-requisite: Due to the nature of this topic it is highly recommended that students have successfully completed a 40 hour formal basic telecommunicator training program. ** **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
49459Warrenton, GA Confirmed 05/09/20181
49261Goldendale, WA Confirmed 05/10/20189
48800West Newbury, MA Confirmed 05/14/201810
49626Wooster, OH Cancelled 05/14/201825
49545Morganton, NC Confirmed 05/15/20181
49546Morganton, NC Confirmed 05/17/20183
49930Tallahassee, FL Confirmed 05/22/20188
49102Portland, TX05/23/201817
49953Tallahassee, FL Confirmed 05/23/201816
49931Tallahassee, FL Confirmed 05/24/20188
49627Texas City, TX05/31/201816
49976Online06/06/2018 - 06/26/201823
46599Online Full 06/06/2018 - 06/26/20180
48334Enid, OK06/12/201824
49479Durant, OK06/18/201822
49946New York, NY06/25/201825
49162Palatine, IL06/29/201814
48835Loveland, CO Confirmed 06/29/20184
49979Mount Morris, NY07/02/201825
49941Bowie, MD07/11/201817
49741Rogers, AR07/13/201815
49122Gulfport, MS07/23/201825
49183Las Vegas, NV08/04/201822
49861Sanford, FL08/28/201825
49743Moab, UT09/04/201819
49263Natick, MA10/08/201825
49130Burien, WA10/16/201812
49188Spokane, WA10/18/201825

APCO IntelliComm™ Guidecard Software Demo

** No pre-requisites for this class **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
No Classes Currently Scheduled

Bullying and Negativity in the Communications Center

Bullying is prevalent in the workplace including America’s 9-1-1 Comm Centers. The number of U.S workers affected by bullying is a staggering 65.6 million.In this presentation, we will define what bullying is and give some examples. We will also look at the people it affects in our Comm Centers. Finally we will give you the tools to combat the bullying problem in your Comm Center Choose a course number to learn more.
CLASS #LOCATIONSTATUSDATESSEATS LEFT
49342Helena, MT Confirmed 05/02/201812
49824Centerville, MA Confirmed 05/21/201815
49164Palatine, IL06/07/201821
48808West Newbury, MA06/11/201823
49257Wiggins, MS08/20/201822
49327Newton, NJ08/27/201825
49264Natick, MA11/07/201825
49123Gulfport, MS12/10/201823

CALEA Campus Security Accreditation Manager

Choose a course number to learn more.
CLASS #LOCATIONSTATUSDATESSEATS LEFT
48551Online05/16/2018 - 07/10/201820

CALEA Law Enforcement Accreditation Manager

Choose a course number to learn more.
CLASS #LOCATIONSTATUSDATESSEATS LEFT
48545Online Full 05/16/2018 - 07/31/20180
48546Online Full 05/16/2018 - 07/31/20180

CALEA Public Safety Communications Accreditation Manager

Recognizing that the success of the accreditation process is dependent upon the skills of the accreditation manager, this online course was developed specifically for the CALEA Public Safety Communications Accreditation Manager.
** No pre-requisites for this class **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
No Classes Currently Scheduled

CALEA Public Safety Training Academy Accreditation Manager

Choose a course number to learn more.
CLASS #LOCATIONSTATUSDATESSEATS LEFT
48548Online05/16/2018 - 07/10/201819

Call Processing Incidents Involving Veterans with PTSD

This course provides information regarding the challenges that returning military veterans are facing and to prepare Telecommunicators for the possibility of interaction with Veterans in crisis. The focus is on Veterans suffering from Post-Traumatic Stress Disorder or Traumatic Brain Injury. Choose a course number to learn more.
CLASS #LOCATIONSTATUSDATESSEATS LEFT
49850Holyoke, MA Confirmed 05/22/201815
49165Palatine, IL06/08/201824
49256Wiggins, MS07/16/201819
49328Newton, NJ09/12/201825
49124Gulfport, MS01/11/201925

Communications Center Supervisor, 4th Edition

The Communications Training Officer (CTO) 5th Edition focuses on the development and maintenance of an agency’s one-on-one training program and provides the training necessary to foster levels of consistency for CTOs as they provide on-the-job training to new hires. Choose a course number to learn more.
** Students should be experienced in Communications Center operations, have a working knowledge of communications policies and procedures and be either in or under consideration for a supervisory position. Students must bring their agency’s policies and procedures manual to class for reference. **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
49000Elkhorn, WI Confirmed 05/07/2018 - 05/09/201816
46757Online Full 05/09/2018 - 06/12/20180
46758Online05/23/2018 - 06/26/201819
49104Gulfport, MS05/23/2018 - 05/25/201815
46759Online06/13/2018 - 07/17/201822
46760Online06/27/2018 - 07/31/201816
49151Palatine, IL07/09/2018 - 07/11/201818
49036Las Vegas, NV08/02/2018 - 08/04/201822
49742Natick, MA10/15/2018 - 10/17/201825
49864Sanford, FL10/29/2018 - 10/31/201825

Communications Training Officer, 5th Edition

The Communications Training Officer (CTO) 5th Edition focuses on the development and maintenance of an agency’s one-on-one training program and provides the training necessary to foster levels of consistency for CTOs as they provide on-the-job training to new hires. Choose a course number to learn more.
** Pre-requisite: Students must have successfully completed a 40 hour formal basic telecommunicator training program. **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
49846Springfield, MA Confirmed 04/30/2018 - 05/02/201813
46740Online Full 05/02/2018 - 06/05/20180
49098Portland, TX Cancelled 05/07/2018 - 05/09/201825
49260Goldendale, WA Confirmed 05/07/2018 - 05/09/201822
46741Online Full 05/16/2018 - 06/19/20180
49476Paradise Valley, AZ05/21/2018 - 05/23/201811
46744Online05/23/2018 - 06/26/201818
46742Online06/06/2018 - 07/10/201814
49739Grand Forks, ND Confirmed 06/11/2018 - 06/13/201810
46743Online06/13/2018 - 07/17/201817
46745Online06/20/2018 - 07/24/201815
49152Palatine, IL07/23/2018 - 07/25/201824
49037Las Vegas, NV08/02/2018 - 08/04/201825
49964Wethersfield, CT08/27/2018 - 08/29/201825
49863Sanford, FL09/24/2018 - 09/26/201825
49927Dayton, WA10/29/2018 - 10/31/201825
49465Tifton, GA11/06/2018 - 11/08/201825
49265Natick, MA12/03/2018 - 12/05/201825
49956Silver Spring, MD01/07/2019 - 01/09/201925

Communications Training Officer, 5th Edition Instructor

The Communications Training Officer Instructor 5th Edition Course teaches the best CTOs to teach others. Upon completion, the CTO Instructor will be able to train CTOs with APCO Institute materials. CTO Instructors will also be able to help build and maintain the CTO system. Choose a course number to learn more.
** Successful completion of current version of Communications Training Officer student course is required. Note: State/Federal certified instructors may be able to submit an APCO Institute Instructor Application Form to obtain an APCO Agency Instructor Certificate **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
46937Online05/30/2018 - 07/10/201818
48803West Newbury, MA06/04/2018 - 06/08/201825
46943Online06/27/2018 - 08/07/201819
49335Nashville, TN07/16/2018 - 07/20/201825
49377Palatine, IL08/13/2018 - 08/17/201825
49350Tifton, GA08/27/2018 - 08/31/201825
49470Sanford, FL09/10/2018 - 09/14/201823

Comprehensive Quality

The Communications Training Officer (CTO) 5th Edition focuses on the development and maintenance of an agency’s one-on-one training program and provides the training necessary to foster levels of consistency for CTOs as they provide on-the-job training to new hires. Choose a course number to learn more.
** Students should be experienced in communications center operations, have a working knowledge of communications policies and procedures, and be involved in the Quality Assurance/Quality Improvement within their agency. **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
49844Springfield, MA Confirmed 05/03/2018 - 05/04/201822
49321Newton, NJ05/24/2018 - 05/25/201820
46683Online06/06/2018 - 07/10/201819
49153Palatine, IL07/12/2018 - 07/13/201825

Crisis Negotiations for Telecommunicators

This course will build on the knowledge, skills and abilities inherent in basic telecommunicator training programs to educate the public safety communications professional on the most effective way to receive and process calls involving crisis situations and to ensure they fulfill their role as a vital component of the overall public safety response. Choose a course number to learn more.
CLASS #LOCATIONSTATUSDATESSEATS LEFT
48646North Las Vegas, NV Confirmed 05/09/20189
49099Portland, TX Confirmed 05/14/201814
49154Palatine, IL05/18/201816
49849Holyoke, MA05/21/201825
49477Dover, DE05/30/201824
46645Online Full 06/06/2018 - 06/26/20180
49202Clinton, MO06/08/201820
49322Newton, NJ06/18/201825
49106Gulfport, MS08/24/201824
49318Portage, WI09/05/201822
48836Loveland, CO09/06/201819
49928Dayton, WA11/01/201825

Customer Service in Today's Public Safety Communications

Providing satisfactory customer service in the high energy, often high stress field of public safety communications, is paramount to successful performance in this profession, both for the individual telecommunicator as well as the agency they represent. This course addresses all aspects of customer service and how it impacts our industry. Choose a course number to learn more.
CLASS #LOCATIONSTATUSDATESSEATS LEFT
49100Portland, TX Cancelled 05/15/201825
49155Palatine, IL06/04/201824
46637Online06/06/2018 - 06/26/20186
49323Newton, NJ06/19/201825
49862Sanford, FL09/11/201825
49107Gulfport, MS02/08/201925

Disaster Operations and the Communications Center

This course serves to educate the public safety telecommunicator on a wide range of man-made and natural disasters, their effects on the community and its infrastructure and the response and recovery needs of each. In addition, this course will provide telecommunicators with information on overall emergency management and homeland security and provide guidance on continuity of operations. Choose a course number to learn more.
** **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
49341Helena, MT Confirmed 05/01/20188
49156Palatine, IL05/17/201818
49101Portland, TX05/22/201825
46627Online06/06/2018 - 06/26/201817
49965Wethersfield, CT08/30/201825
49641Dover, DE10/03/201823
49119Gulfport, MS10/12/201825

Emergency Medical Dispatch Manager

This course will assist with the implementation and management of the APCO Institute EMD Program. It is intended to provide appropriate personnel, whether administrator, communications supervisor or other management personnel, with the necessary guidelines and information required for the management of their agency's EMD program. Choose a course number to learn more.
CLASS #LOCATIONSTATUSDATESSEATS LEFT
49159Palatine, IL06/06/201824
46668Online06/06/2018 - 06/26/20187

Emergency Medical Dispatch, 5th Edition, Version 3

Topics covered provide the student with the knowledge and foundation to answer calls for emergency medical service and properly prioritize the response. The course also provides the student with the knowledge needed to convey proper pre-arrival instructions to the caller when needed. Choose a course number to learn more.
** Pre-requisite: Students must have successfully completed a 40 hour basic telecommunicator training program and have current certification in CPR from the American Heart Association, American Red Cross or equivalent. **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
46704Online Full 05/09/2018 - 06/19/20180
49547Weymouth, MA Full 05/14/2018 - 05/17/20180
49754Online05/16/2018 - 06/26/20186
49740Attleboro, MA05/21/2018 - 05/24/20186
46705Online05/23/2018 - 07/03/20181
49158Palatine, IL06/11/2018 - 06/14/201815
46706Online06/13/2018 - 07/24/201812
46707Online06/27/2018 - 08/07/20184

Emergency Medical Dispatch, 5th Edition, Version 3 Instructor

The APCO Institute EMD program combines telecommunicator skills with medical issues. With this and ASTM standards in mind, the APCO Institute requires that the course be taught by instructors with medical and telecommunicator backgrounds. Choose a course number to learn more.
** Students must be certified in the current edition of APCO's EMD course, CPR, Advanced Level EMT (for those who will instruct the medical portion) and have formal basic telecommunicator training. The students agency must currently use, or be in the implementation process of, APCO's EMD Program **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
46936Online05/30/2018 - 07/10/201817
48804West Newbury, MA06/04/2018 - 06/08/201825
46942Online06/27/2018 - 08/07/201820
49336Nashville, TN07/16/2018 - 07/20/201825
49378Palatine, IL08/13/2018 - 08/17/201825
49351Tifton, GA08/27/2018 - 08/31/201825
49472Sanford, FL09/10/2018 - 09/14/201825

Fire Service Communications, 2nd Edition

APCO Institute's Fire Service Communications, 2nd Edition course raises the bar for in-service fire communications training! This dynamic course covers the terms, techniques and protocols required for excellence in fire service call taking and dispatch. Choose a course number to learn more.
CLASS #LOCATIONSTATUSDATESSEATS LEFT
49249Seekonk, MA Cancelled 05/07/2018 - 05/10/201825
46618Online Full 06/06/2018 - 07/17/20180
49948Online06/06/2018 - 07/17/201820
49120Gulfport, MS06/26/2018 - 06/29/201825
49160Palatine, IL07/16/2018 - 07/19/201825
49624Harlingen, TX08/20/2018 - 08/23/201825

Fire Service Communications, 2nd Edition Canada

APCO Institute's Fire Service Communications, 2nd Edition Canada course raises the bar for in-service fire communications training! This dynamic course covers the terms, techniques and protocols required for excellence in fire service call taking and dispatch. Choose a course number to learn more.
CLASS #LOCATIONSTATUSDATESSEATS LEFT
46603Online06/06/2018 - 07/17/20188

Fire Service Communications, 2nd Edition Instructor

This course combines enhanced instructional techniques training with specific training on how to conduct the Fire Service Communications, 2nd Edition student course. Successful completion of this course enables your agency instructors to instruct the Fire Service Communications, 2nd Edition student course in-house or regionally, allowing for significant reduction in your in-service training. Choose a course number to learn more.
** Successful completion of current version of Fire Service Communications student course is required. Note: State/Federal certified instructors may be able to submit an APCO Institute Instructor Application Form to obtain an APCO Agency Instructor Certificate **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
46938Online05/30/2018 - 07/10/201824
48805West Newbury, MA06/04/2018 - 06/08/201825
46944Online06/27/2018 - 08/07/201824
49337Nashville, TN07/16/2018 - 07/20/201825
49379Palatine, IL08/13/2018 - 08/17/201825
49352Tifton, GA08/27/2018 - 08/31/201825
49473Sanford, FL09/10/2018 - 09/14/201825

Illuminations - CTO Track

Instructors in CTO Illuminations present continuing education on training-related topics for CTOs, trainers and other interested individuals. Offered as an annual subscription-based program, the program includes four, courses per year. A new course begins every three months and must be completed within 90 days, prior to the beginning of the next course. 12 CDEs/year. Choose a course number to learn more.
CLASS #LOCATIONSTATUSDATESSEATS LEFT
4650907/01/2018 - 06/30/2019996
4650810/01/2018 - 09/30/20191000

Illuminations - EMD Track

Instructors in the EMD Illuminations Program present monthly topics that meet requirements for EMD recertification. Offered as an annual online subscription-based service, the program enables participants to earn one CDE each month, for a total of 12 CDEs per subscription year. Choose a course number to learn more.
CLASS #LOCATIONSTATUSDATESSEATS LEFT
4696506/01/2018 - 05/31/2019998
4696607/01/2018 - 06/30/20191000
4696708/01/2018 - 07/31/20191000
4696809/01/2018 - 08/31/2019999
4696910/01/2018 - 09/30/20191000
4697011/01/2018 - 10/31/20191000

Illuminations - General Track

The General Illuminations Program covers a wide range of topics and is offered as an annual online subscription-based service. Each month, General Illuminations instructors present timely, relevant topics that can be accessed online, anytime during the month. Each month-long course allows participants to earn one CDE, for a total of 12 CDEs per subscription year. Choose a course number to learn more.
CLASS #LOCATIONSTATUSDATESSEATS LEFT
4695106/01/2018 - 05/31/20191000
4695207/01/2018 - 06/30/20191000
4695308/01/2018 - 07/31/20191000
4695409/01/2018 - 08/31/20191000
4695510/01/2018 - 09/30/20191000
4695611/01/2018 - 10/31/20191000

Illuminations - Instructor

Instructors in Instructor Illuminations present continuing education on training-related topics for APCO agency instructors and other interested individuals. New topic presented quarterly. Each worth 3 CDEs. Choose a course number to learn more.
CLASS #LOCATIONSTATUSDATESSEATS LEFT
4651107/01/2018 - 06/30/2019994
4651210/01/2018 - 09/30/20191000

Instructor Techniques 2nd Edition for General Instructors

This course explores the basic skills and techniques of teaching. Based on the principles of adult education, students study the dynamics of instructional delivery. Instructional media and exercises used throughout the course reinforce the knowledge attained in discussions and demonstration. This course is ideal for those who have been tasked with training within your agency. Choose a course number to learn more.
** Minimum one year experience in a public safety communications center or a telematics or 3-1-1 call center. **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
46935Online05/30/2018 - 07/10/201821
48807West Newbury, MA06/04/2018 - 06/08/201825
46941Online06/27/2018 - 08/07/201824
49339Nashville, TN07/16/2018 - 07/20/201825
49381Palatine, IL08/13/2018 - 08/17/201825
49354Tifton, GA08/27/2018 - 08/31/201825
49475Sanford, FL09/10/2018 - 09/14/201825

Instructor Techniques Enrichment Course

Choose a course number to learn more.
CLASS #LOCATIONSTATUSDATESSEATS LEFT
45900Online03/15/2017 - 12/31/2018983

Law Enforcement Communications Instructor, 1st Edition

This course combines enhanced instructional techniques training with specific training on how to conduct the LEC 1st Edition student course. Successful completion of this course enables your agency instructors to instruct the LEC 1st Edition student course in-house or regionally, allowing for significant reduction in your new-hire and in-service training and travel costs. Choose a course number to learn more.
** Successful completion of current version of Law Enforcement Communications student course is required. Note: State/Federal certified instructors may be able to submit an APCO Institute Instructor Application Form to obtain an APCO Agency Instructor Certificate **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
46939Online05/30/2018 - 07/10/201824
48806West Newbury, MA06/04/2018 - 06/08/201825
46945Online06/27/2018 - 08/07/201824
49338Nashville, TN07/16/2018 - 07/20/201824
49380Palatine, IL08/13/2018 - 08/17/201825
49353Tifton, GA08/27/2018 - 08/31/201825
49474Sanford, FL09/10/2018 - 09/14/201825

Law Enforcement Communications, 1st Edition

APCO Institute's Law Enforcement Communications 1st Edition course raises the bar for in-service law enforcement communications training! This dynamic course covers the terms, techniques and protocols required for excellence in law enforcement call taking and dispatch. Choose a course number to learn more.
CLASS #LOCATIONSTATUSDATESSEATS LEFT
46609Online Full 05/02/2018 - 06/12/20180
49623Harlingen, TX06/04/2018 - 06/07/201825
46610Online06/20/2018 - 07/31/20182
49961Online06/20/2018 - 07/31/201822
49161Palatine, IL06/25/2018 - 06/28/201825
49325Newton, NJ07/23/2018 - 07/26/201821
49121Gulfport, MS11/05/2018 - 11/08/201825

Public Safety Communications Staffing & Employee Retention

In 2009, the Next Generation of APCO Project RETAINS announced that research had proven turnover rates for Comm Centers in the US were at 19%. That was an increase of 3% since 2005 and still reflected a higher turnover rate than the teaching and nursing industries - both highly publicized staffing crises. Choose a course number to learn more.
CLASS #LOCATIONSTATUSDATESSEATS LEFT
46673Online06/06/2018 - 06/26/201817
48809West Newbury, MA06/12/201824
49163Palatine, IL07/20/201825
49326Newton, NJ08/20/201825

Public Safety Telecommunicator 1, 7th Edition

PST1, 7th Edition meets and exceeds industry accepted national basic training standards, including the APCO/ANS 3.103.2.2015 and NFPA 1061 2014 Edition. Choose a course number to learn more.
** ***There are no pre-requisites for this course*** **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
49320Gulfport, MS Confirmed 04/30/2018 - 05/04/20188
46806Online Full 05/02/2018 - 05/29/20180
46807Online05/09/2018 - 06/05/20187
46808Online05/16/2018 - 06/12/201815
49041Augusta, GA05/21/2018 - 05/25/201823
49150Palatine, IL05/21/2018 - 05/25/201824
46809Online05/30/2018 - 06/26/201816
46810Online06/06/2018 - 07/03/201824
46811Online06/13/2018 - 07/10/201825
49945New York, NY06/18/2018 - 06/22/201825
46812Online06/20/2018 - 07/17/201825
49544Clinton, MO06/25/2018 - 06/29/201824
46813Online06/27/2018 - 07/24/201823
49625Mount Juliet, TN09/10/2018 - 09/14/201825

Public Safety Telecommunicator 1, 7th Edition Canada

PST 1, 7th Edition training program has been revised to address Canadian Emergency Services Communications terminology and to introduce provincial and federal legislative requirements impacting Public Safety Communications across Canada. Choose a course number to learn more.
CLASS #LOCATIONSTATUSDATESSEATS LEFT
46590Online Full 05/23/2018 - 06/19/20180
49872Online06/20/2018 - 07/17/201825

Public Safety Telecommunicator 1, 7th Edition Instructor

This course combines enhanced instructional techniques training with specific training on how to conduct the PST1, 7th Edition student course. Successful completion of this course enables your agency instructors to instruct the PST1, 7th Edition student course in-house or regionally, allowing for significant reduction in your new-hire and in-service training and travel costs. Choose a course number to learn more.
** Successful completion of current version of Public Safety Telecommunicator student course is required. Note: State/Federal certified instructors may be able to submit an APCO Institute Instructor Application Form to obtain an APCO Agency Instructor Certificate **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
46947Online05/30/2018 - 07/10/201822
48802West Newbury, MA06/04/2018 - 06/08/201825
46940Online06/27/2018 - 08/07/201823
49334Nashville, TN07/16/2018 - 07/20/201825
49376Palatine, IL08/13/2018 - 08/17/201825
49349Tifton, GA08/27/2018 - 08/31/201825
49469Sanford, FL09/10/2018 - 09/14/201825

Radio Technician Test

The current APCO Institute Radio Technician Examination covers the material that a 2-way Radio Technician working in the communications center and the field should know. The major areas of concern are FCC Regulations, Basic Electronics, and Special Issues that are encountered in public safety communications. Choose a course number to learn more.
CLASS #LOCATIONSTATUSDATESSEATS LEFT
46493Online04/01/2018 - 04/30/201899

Surviving Stress

Stress affects people of all ages, professions and life situations. Understanding these causes of stress in the profession will allow the Public Safety Telecommunicator to recognize and mitigate some of the stressful situations that they may encounter. This course addresses how to detect stress within yourself and co-workers and provides measures to reduce the impact. Choose a course number to learn more.
CLASS #LOCATIONSTATUSDATESSEATS LEFT
49157Palatine, IL06/05/201825
46678Online06/06/2018 - 06/26/201810
48333Enid, OK06/11/201825
49324Newton, NJ07/09/201825
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