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Training Course: Schedule & Registration
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Active Shooter Incidents for Public Safety Communications, 2nd Ed.

This course is structured along the arc of events that happen before, during, and after an active shooter incident. The goal of the course is to provide education about the intricate issues and challenges posed by active shooter incidents, including: preparedness for an incident, response to an incident, and the role the telecommunicator plays following an incident. Choose a course number to learn more.
** Due to the nature of this topic it is highly recommended that students have successfully completed a 40 hour formal basic telecommunicator training program. **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
53541Online11/13/2019 - 12/03/20197
54493Lancaster, WI Confirmed 11/13/20192
54719Lancaster, WI Confirmed 11/14/20199
54552Roxbury Crossing, MA11/14/201924
52471Springfield, MO11/15/201925
53914Rocky Mount, VA11/19/201916
53915Rocky Mount, VA11/21/201917
53542Online12/04/2019 - 12/24/201916
53877Palatine, IL12/16/201923
53543Online01/22/2020 - 02/11/202025
54445Middletown, VA01/29/202024
53544Online03/04/2020 - 03/24/202025
54971Franklin, IN04/24/202025
54969Tuscaloosa, AL05/06/202025
53545Online05/13/2020 - 06/02/202025
54972Franklin, IN10/02/202025

Bullying and Negativity in the Communications Center, 2nd Ed.

Bullying is prevalent in the workplace including America’s 9-1-1 Comm Centers. The number of U.S workers affected by bullying is a staggering 65.6 million.In this presentation, we will define what bullying is and give some examples. We will also look at the people it affects in our Comm Centers. Finally we will give you the tools to combat the bullying problem in your Comm Center Choose a course number to learn more.
CLASS #LOCATIONSTATUSDATESSEATS LEFT
53510Online12/04/2019 - 12/24/201924
53511Online02/12/2020 - 03/03/202024
53512Online04/15/2020 - 05/05/202025
53513Online06/17/2020 - 07/07/202025

CALEA Campus Security Accreditation Manager

Choose a course number to learn more.
CLASS #LOCATIONSTATUSDATESSEATS LEFT
53646Online01/08/2020 - 03/03/202020

CALEA Law Enforcement Accreditation Manager

Choose a course number to learn more.
CLASS #LOCATIONSTATUSDATESSEATS LEFT
53536Online Full 01/08/2020 - 03/24/20200
55107Online01/08/2020 - 03/24/202020

CALEA Public Safety Communications Accreditation Manager

Recognizing that the success of the accreditation process is dependent upon the skills of the accreditation manager, this online course was developed specifically for the CALEA Public Safety Communications Accreditation Manager. Choose a course number to learn more.
CLASS #LOCATIONSTATUSDATESSEATS LEFT
53532Online01/08/2020 - 03/03/202011

CALEA Public Safety Training Academy Accreditation Manager

Choose a course number to learn more.
CLASS #LOCATIONSTATUSDATESSEATS LEFT
53649Online01/08/2020 - 03/03/202018

Call Processing Incidents Involving Veterans with PTSD

This course provides information regarding the challenges that returning military veterans are facing and to prepare Telecommunicators for the possibility of interaction with Veterans in crisis. The focus is on Veterans suffering from Post-Traumatic Stress Disorder or Traumatic Brain Injury.
** No pre-requisites for this class **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
No Classes Currently Scheduled

Communications Center Supervisor, 4th Ed.

The APCO Institute Communications Center Supervisor course is designed for prospective, new or experienced communications supervisors who want to enhance their supervisory skills and knowledge. Choose a course number to learn more.
** Students should be experienced in Communications Center operations, have a working knowledge of communications policies and procedures and be either in or under consideration for a supervisory position. Students must bring their agency’s policies and procedures manual to class for reference. **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
53550Online Full 11/06/2019 - 12/10/20190
53551Online11/20/2019 - 12/24/20193
54439Greensboro, NC12/03/2019 - 12/05/201915
54970Mankato, MN06/16/2020 - 06/18/202025

Communications Training Officer, 5th Ed.

The Communications Training Officer (CTO) 5th Edition focuses on the development and maintenance of an agency’s one-on-one training program and provides the training necessary to foster levels of consistency for CTOs as they provide on-the-job training to new hires. Choose a course number to learn more.
** Students must have successfully completed a 40 hour formal basic telecommunicator training program. **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
54634Forest Hill, MD10/28/2019 - 10/30/201925
54137Morganton, NC Confirmed 10/28/2019 - 10/30/20195
53589Online Full 10/30/2019 - 12/03/20190
54467Atlanta, GA Confirmed 11/05/2019 - 11/07/20198
55051Online11/06/2019 - 12/10/201913
53590Online Full 11/06/2019 - 12/10/20190
54174Rapid City, SD11/12/2019 - 11/14/201915
51512Sanford, FL11/12/2019 - 11/14/201915
53591Online Full 11/20/2019 - 12/24/20190
55052Online11/20/2019 - 12/24/201919
54643Globe, AZ12/03/2019 - 12/05/201919
53592Online12/04/2019 - 01/14/202017
53593Online12/11/2019 - 01/21/202018
53876Palatine, IL12/18/2019 - 12/20/201917
53594Online01/08/2020 - 02/11/202016
53596Online02/05/2020 - 03/10/202020
54966Conyers, GA02/11/2020 - 02/13/202025
53597Online02/12/2020 - 03/17/202020
53598Online02/19/2020 - 03/24/202020
54965West Bend, WI02/24/2020 - 02/26/202025
53599Online02/26/2020 - 03/31/202020
53600Online03/04/2020 - 04/07/202020
53601Online03/11/2020 - 04/14/202020
53602Online03/18/2020 - 04/21/202020
53603Online03/25/2020 - 04/28/202020
53604Online04/08/2020 - 05/12/202020
53605Online04/22/2020 - 05/26/202020
53606Online05/06/2020 - 06/09/202020
53607Online05/13/2020 - 06/26/202020
53608Online05/20/2020 - 06/23/202020
53609Online06/03/2020 - 07/07/202020
53610Online06/10/2020 - 07/14/202020
53611Online06/17/2020 - 07/21/202020

Communications Training Officer, 5th Ed., Instructor

The Communications Training Officer Instructor 5th Edition Course teaches the best CTOs to teach others. Upon completion, the CTO Instructor will be able to train CTOs with APCO Institute materials. CTO Instructors will also be able to help build and maintain the CTO system. Choose a course number to learn more.
** Successful completion of current version of Communications Training Officer student course is required. Note: State/Federal certified instructors may be able to submit an APCO Institute Instructor Application Form to obtain an APCO Agency Instructor Certificate **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
53747Online10/23/2019 - 12/03/201922
54376Biloxi, MS12/02/2019 - 12/06/201922
53748Online12/04/2019 - 01/21/202023
53750Online01/29/2020 - 03/10/202024
53751Online02/26/2020 - 04/07/202024
53752Online03/25/2020 - 05/05/202024
53753Online04/22/2020 - 06/02/202024
53754Online05/27/2020 - 07/07/202024
53755Online06/24/2020 - 08/04/202024

Comprehensive Quality

A Comprehensive Quality Program cannot be created overnight. A program must be thought out and prior planning efforts put into the system utilizing the methods of measurement and the analysis of results achieved. A successful Quality Program will require a systematic approach. Choose a course number to learn more.
** Students should be experienced in communications center operations, have a working knowledge of communications policies and procedures, and be involved in the Quality Assurance/Quality Improvement within their agency. **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
53554Online01/22/2020 - 02/25/202022
53555Online03/11/2020 - 04/14/202025
53556Online05/20/2020 - 06/23/202025

Crisis Negotiations for Telecommunicators

This course will build on the knowledge, skills and abilities inherent in basic telecommunicator training programs to educate the public safety communications professional on the most effective way to receive and process calls involving crisis situations and to ensure they fulfill their role as a vital component of the overall public safety response. Choose a course number to learn more.
** Although there is no pre-requisite for the course, it is recommended that registrants for this class have completed a formal 40-hour basic telecommunicator course. **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
52798Post Falls, ID Full 10/23/20190
54160Goldendale, WA11/12/201914
54490Goldendale, WA11/13/201917
53559Online12/04/2019 - 12/24/201922
53875Palatine, IL12/17/201920
54962New Brunswick, NJ12/17/201925
53560Online02/05/2020 - 02/25/202023
54967Conyers, GA03/26/202025
53561Online04/15/2020 - 05/05/202023
53562Online06/10/2020 - 06/30/202025

Customer Service in Today's Public Safety Communications

Providing satisfactory customer service in the high energy, often high stress field of public safety communications, is paramount to successful performance in this profession, both for the individual telecommunicator as well as the agency they represent. This course addresses all aspects of customer service and how it impacts our industry. Choose a course number to learn more.
CLASS #LOCATIONSTATUSDATESSEATS LEFT
52957Biloxi, MS10/29/201918
53486Online12/04/2019 - 12/24/201913
53487Online02/05/2020 - 02/25/202020
53488Online04/15/2020 - 05/05/202020
53489Online06/10/2020 - 06/30/202019

Disaster Operations and the Communications Center

This course serves to educate the public safety telecommunicator on a wide range of man-made and natural disasters, their effects on the community and its infrastructure and the response and recovery needs of each. Choose a course number to learn more.
** Although there is no pre-requisite for the course, it is recommended that registrants for this class have completed a formal 40-hour basic telecommunicator course. **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
55054Online11/13/2019 - 12/03/201919
53521Online11/13/2019 - 12/03/20191
53522Online12/04/2019 - 12/24/201919
53523Online02/05/2020 - 02/25/202019
53524Online04/15/2020 - 05/05/202020
53525Online05/20/2020 - 06/09/202019
53526Online06/10/2020 - 06/30/202020

Emergency Medical Dispatch Manager

This course will assist with the implementation and management of the APCO Institute EMD Program. It is intended to provide appropriate personnel, whether administrator, communications supervisor or other management personnel, with the necessary guidelines and information required for the management of their agency's EMD program. Choose a course number to learn more.
CLASS #LOCATIONSTATUSDATESSEATS LEFT
53492Online12/04/2019 - 12/24/201919
53493Online02/05/2020 - 02/25/202020
53494Online04/15/2020 - 05/05/202020
53495Online06/17/2020 - 07/07/202020

Emergency Medical Dispatch, 5th Ed., Version 3

This course is based on the NHTSA National Standard Curriculum for EMD. Completion of the APCO Institute Emergency Medical Dispatch course means that the student has met all of the requirements of the National Standard Curriculum - an important point for states that require compliance with the national curriculum. Choose a course number to learn more.
** Students must have successfully completed a 40 hour basic telecommunicator training program and have current certification in CPR from the American Heart Association, American Red Cross or equivalent. **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
54625Upton, MA10/21/2019 - 10/24/20193
55012Online10/30/2019 - 12/10/20193
54663Online Full 10/30/2019 - 12/10/20190
53482Online Full 10/30/2019 - 12/10/20190

Fire Service Communications, 2nd Ed., Version 1

APCO Institute's Fire Service Communications, 2nd Edition course raises the bar for in-service fire communications training! This dynamic course covers the terms, techniques and protocols required for excellence in fire service call taking and dispatch. Choose a course number to learn more.
** Although there is no pre-requisite for the course, it is recommended that registrants for this class have completed a formal 40-hour basic telecommunicator course. **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
53572Online11/06/2019 - 12/17/20198
53573Online12/04/2019 - 01/21/202018
53574Online02/05/2020 - 03/17/202014
53575Online03/04/2020 - 04/14/202022
53576Online04/01/2020 - 05/12/202022
53577Online05/06/2020 - 06/16/202022
53578Online06/03/2020 - 07/13/202022

Fire Service Communications, 2nd Ed., Version 1, Canada

APCO Institute's Fire Service Communications, 2nd Edition Canada course raises the bar for in-service fire communications training! This dynamic course covers the terms, techniques and protocols required for excellence in fire service call taking and dispatch. Choose a course number to learn more.
** Although there is no pre-requisite for the course, it is recommended that registrants for this class have completed a formal 40-hour basic telecommunicator course. **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
53564Online11/06/2019 - 12/17/201913
53565Online03/04/2020 - 04/14/202022
53566Online06/03/2020 - 07/13/202022

Fire Service Communications, 2nd Ed., Version 1, Instructor

This course combines enhanced instructional techniques training with specific training on how to conduct the Fire Service Communications, 2nd Edition student course. Successful completion of this course enables your agency instructors to instruct the Fire Service Communications, 2nd Edition student course in-house or regionally, allowing for significant reduction in your in-service training. Choose a course number to learn more.
** Successful completion of current version of Fire Service Communications student course is required. Note: State/Federal certified instructors may be able to submit an APCO Institute Instructor Application Form to obtain an APCO Agency Instructor Certificate **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
53770Online10/23/2019 - 12/03/201923
54378Biloxi, MS12/02/2019 - 12/06/201925
53771Online12/04/2019 - 01/21/202023
53772Online01/29/2020 - 03/10/202022
53773Online02/26/2020 - 04/07/202024
53775Online03/25/2020 - 05/05/202024
53776Online04/22/2020 - 06/02/202024
53777Online05/27/2020 - 07/07/202024
53778Online06/24/2020 - 08/04/202024

Illuminations - CTO Track

Instructors in CTO Illuminations present continuing education on training-related topics for CTOs, trainers and other interested individuals. Offered as an annual subscription-based program, the program includes four, courses per year. A new course begins every three months and must be completed within 90 days, prior to the beginning of the next course. 12 CDEs/year. Choose a course number to learn more.
** CTO experience or certification is recommended **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
5369001/01/2020 - 12/31/2020999
5369104/01/2020 - 03/31/20211000

Illuminations - EMD Track

Instructors in the EMD Illuminations Program present monthly topics that meet requirements for EMD recertification. Offered as an annual online subscription-based service, the program enables participants to earn one CDE each month, for a total of 12 CDEs per subscription year. Choose a course number to learn more.
** EMD experience or certification is recommended **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
5054011/01/2019 - 10/31/2020979
5054112/01/2019 - 11/30/20201000
5371001/01/2020 - 12/31/20201000
5371102/01/2020 - 01/31/20211000
5371203/01/2020 - 02/28/20211000
5371304/01/2020 - 03/31/20211000

Illuminations - General Track

The General Illuminations Program covers a wide range of topics and is offered as an annual online subscription-based service. Each month, General Illuminations instructors present timely, relevant topics that can be accessed online, anytime during the month. Each month-long course allows participants to earn one CDE, for a total of 12 CDEs per subscription year. Choose a course number to learn more.
CLASS #LOCATIONSTATUSDATESSEATS LEFT
5052811/01/2019 - 10/31/2020949
5052912/01/2019 - 11/30/20201000
5369801/01/2020 - 12/31/20201000
5369902/01/2020 - 01/31/20211000
5370003/01/2020 - 02/28/20211000
5370104/01/2020 - 03/31/20211000

Illuminations - Instructor

Instructors in Instructor Illuminations present continuing education on training-related topics for APCO agency instructors and other interested individuals. New topic presented quarterly. Each worth 3 CDEs. Choose a course number to learn more.
** Instructor experience or certification is recommended **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
5369401/01/2020 - 12/31/2020999
5369504/01/2020 - 03/31/20211000

Instructor Techniques Enrichment Course

Choose a course number to learn more.
CLASS #LOCATIONSTATUSDATESSEATS LEFT
45900Online03/15/2017 - 12/31/2020951

Instructor Techniques, 2nd Ed., for General Instructors

This course explores the basic skills and techniques of teaching. Based on the principles of adult education, students study the dynamics of instructional delivery. Instructional media and exercises used throughout the course reinforce the knowledge attained in discussions and demonstration. This course is ideal for those who have been tasked with training within your agency. Choose a course number to learn more.
** Minimum one year experience in a public safety communications center or a telematics or 3-1-1 call center. **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
54379Biloxi, MS12/02/2019 - 12/06/201924
53784Online01/29/2020 - 03/10/202024
53789Online06/24/2020 - 08/04/202024

Law Enforcement Communications, 1st Ed.

APCO Institute's Law Enforcement Communications 1st Edition course raises the bar for in-service law enforcement communications training! This dynamic course covers the terms, techniques and protocols required for excellence in law enforcement call taking and dispatch. Choose a course number to learn more.
** Although there is no pre-requisite for the course, it is recommended that registrants for this class have completed a formal 40-hour basic telecommunicator course. **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
53516Online11/13/2019 - 12/24/20198
54963Camp Verde, AZ02/10/2020 - 02/13/202025
53517Online02/12/2020 - 03/24/202021
53518Online06/10/2020 - 07/21/202022

Law Enforcement Communications, 1st Ed., Instructor

This course combines enhanced instructional techniques training with specific training on how to conduct the LEC 1st Edition student course. Successful completion of this course enables your agency instructors to instruct the LEC 1st Edition student course in-house or regionally, allowing for significant reduction in your new-hire and in-service training and travel costs. Choose a course number to learn more.
** Successful completion of current version of Law Enforcement Communications student course is required. Note: State/Federal certified instructors may be able to submit an APCO Institute Instructor Application Form to obtain an APCO Agency Instructor Certificate **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
53759Online10/23/2019 - 12/03/201923
54380Biloxi, MS12/02/2019 - 12/06/201925
53760Online12/04/2019 - 01/21/202022
53761Online01/29/2020 - 03/10/202023
53762Online02/26/2020 - 04/07/202024
53763Online03/25/2020 - 05/05/202023
53764Online04/22/2020 - 06/02/202024
53765Online05/27/2020 - 07/07/202024
53766Online06/24/2020 - 08/04/202024

Public Safety Communications Staffing & Employee Retention

In 2009, the Next Generation of APCO Project RETAINS announced that research had proven turnover rates for Comm Centers in the US were at 19%. That was an increase of 3% since 2005 and still reflected a higher turnover rate than the teaching and nursing industries - both highly publicized staffing crises. Choose a course number to learn more.
CLASS #LOCATIONSTATUSDATESSEATS LEFT
53504Online12/04/2019 - 12/24/201920
53505Online02/12/2020 - 03/03/202020
54461Fort Worth, TX03/16/202022
53506Online04/15/2020 - 05/05/202020
53507Online06/17/2020 - 07/07/202020

Public Safety Telecommunicator 1, 7th Ed.

PST1, 7th Edition meets and exceeds industry accepted national basic training standards, including the APCO/ANS 3.103.2.2015 and NFPA 1061 2014 Edition. Choose a course number to learn more.
CLASS #LOCATIONSTATUSDATESSEATS LEFT
53634Online10/23/2019 - 11/19/201911
53635Online10/30/2019 - 11/26/201920
54353Biloxi, MS11/04/2019 - 11/08/201915
53636Online11/06/2019 - 12/03/201923
53637Online11/13/2019 - 12/10/201924
53638Online11/20/2019 - 12/17/201925
53639Online11/27/2019 - 12/24/201924
53640Online12/04/2019 - 01/07/202025
53641Online12/11/2019 - 01/14/202025
53642Online12/18/2019 - 01/21/202025
53654Online01/08/2020 - 02/04/202024
53655Online01/15/2020 - 02/11/202025
53656Online01/22/2020 - 02/18/202023
53657Online01/29/2020 - 02/25/202025
53658Online02/05/2020 - 03/03/202025
53659Online02/12/2020 - 03/10/202025
53660Online02/19/2020 - 03/17/202025
53661Online02/26/2020 - 03/24/202025
53662Online03/04/2020 - 03/31/202025
53663Online03/11/2020 - 04/07/202025
53664Online03/18/2020 - 04/14/202025
53665Online03/25/2020 - 04/21/202025
53666Online04/01/2020 - 04/28/202025
53667Online04/08/2020 - 05/05/202025
53668Online04/15/2020 - 05/12/202025
53669Online04/22/2020 - 05/19/202025
53670Online04/29/2020 - 05/26/202025
53671Online05/06/2020 - 06/02/202025
53672Online05/13/2020 - 06/09/202025
53673Online05/20/2020 - 06/16/202025
53674Online05/27/2020 - 06/23/202025
53675Online06/03/2020 - 06/30/202025
53676Online06/10/2020 - 07/07/202025
53677Online06/17/2020 - 07/14/202025
53678Online06/24/2020 - 07/21/202025

Public Safety Telecommunicator 1, 7th Ed. Instructor

This course combines enhanced instructional techniques training with specific training on how to conduct the PST1, 7th Edition student course. Successful completion of this course enables your agency instructors to instruct the PST1, 7th Edition student course in-house or regionally, allowing for significant reduction in your new-hire and in-service training and travel costs. Choose a course number to learn more.
** Note: State/Federal certified instructors may be able to submit an APCO Institute Instructor Application Form to obtain an APCO Agency Instructor Certificate **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
53725Online10/23/2019 - 12/03/201914
54381Biloxi, MS12/02/2019 - 12/06/201920
53726Online12/04/2019 - 01/21/202023
53727Online01/29/2020 - 03/10/202023
53728Online02/26/2020 - 04/07/202024
53729Online03/25/2020 - 05/05/202024
53730Online04/22/2020 - 06/02/202024
53731Online05/27/2020 - 07/07/202024
53732Online06/24/2020 - 08/04/202024

Public Safety Telecommunicator 1, 7th Ed., Canada

PST 1, 7th Edition training program has been revised to address Canadian Emergency Services Communications terminology and to introduce provincial and federal legislative requirements impacting Public Safety Communications across Canada. Choose a course number to learn more.
CLASS #LOCATIONSTATUSDATESSEATS LEFT
53613Online10/23/2019 - 11/19/201912
53614Online12/18/2019 - 01/21/202019
53615Online02/19/2020 - 03/17/202025
53616Online04/22/2020 - 05/19/202025
53617Online06/27/2020 - 07/14/202025

Surviving Stress

Stress affects people of all ages, professions and life situations. Understanding these causes of stress in the profession will allow the Public Safety Telecommunicator to recognize and mitigate some of the stressful situations that they may encounter. This course addresses how to detect stress within yourself and co-workers and provides measures to reduce the impact. Choose a course number to learn more.
CLASS #LOCATIONSTATUSDATESSEATS LEFT
53498Online12/04/2019 - 12/24/201919
53499Online02/12/2020 - 03/03/202018
53500Online04/15/2020 - 05/05/202020
53501Online06/17/2020 - 07/07/202020
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