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Registration Profile

Customer Service in Today's Public Safety Communications, Online #68280

Date(s):
June 19 — July 9, 2024
Fee(s):
This registration has a fee.

Description:
Providing satisfactory customer service in the high energy, often high stress field of public safety communications, is paramount to successful performance in this profession, both for the individual telecommunicator as well as the agency they represent. This course addresses all aspects of customer service and how it impacts our industry. Although intangible, it is a critical component that must be understood and applied in excellence to every situation.

Topics include:
  • Defining customer service
  • Customer attitudes and expectations
  • Customer service in public safety
  • Impact of customer service on public safety
  • Communications center customer service in action
  • Customer service and quality control
  • Investigating complaints
Perfect for a one-day pre-conference or post-conference course

CDEs Earned: 8

Recertification Requirements: None

Tuition: (Courses beginning prior to July 1, 2024)
Options Term Tuition
  Non-Member Member *
Co-Host 1 day $266 $221
Online 3 weeks $321 $277
Virtual 1 day $332 $288
Contract 1 day Contact us for pricing Contact us for pricing

Tuition: (Courses beginning on or after July 1, 2024)
Options Term Tuition
  Non-Member Member *
Online 3 weeks $335 $285
Contract 1 day Contact us for pricing Contact us for pricing

* You must be a current Associate, Full or Commercial member to receive member discounts on all courses. Online members receive member discounts on online courses only.

** Virtual Classroom Requirements and Expectations

Late fee $25 (applied 10 days prior to course start date)
Tuition includes a comprehensive course manual and all certification fees.
Additional shipping fees may apply for international shipments.

Tuition for live courses does not include travel, lodging, meals or other costs. Online class tuition does not include web access fees or other local internet/web-related costs. Successful students will earn APCO Institute certification.
  • Registration & Cancellation Policy 14 SEAT(S) AVAILABLE
  • Register Myself
  • Register Myself
  • Register Myself
  • Register Other(s) To gain access and/or establish permissions to register others, you will need to be listed as a Training Coordinator, Training Records Assistant, or Class/Event Registrar. The Authorized Signator of your agency can appoint the role by clicking the Manage Authorized Personnel button from the My Organization page, then clicking the Add Authorized Personnel button to continue.
  • Register Other(s)