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Registration Profile

All individuals participating in live APCO co-host courses must register in advance to participate in those courses. Walk-ins and substitutions are not allowed.

Customer Service in Today's Public Safety Communications, Montrose, IA, #74584

Date(s):
May 19, 2025
Venue:
Lee County Sheriff Office
2530 255th St
Montrose, IA 52639-9552 
Fee(s):
This registration has a fee.

Description:
Providing satisfactory customer service in the high energy, often high stress field of public safety communications, is paramount to successful performance in this profession, both for the individual telecommunicator as well as the agency they represent. This course addresses all aspects of customer service and how it impacts our industry. Although intangible, it is a critical component that must be understood and applied in excellence to every situation.

Topics include:
  • Defining customer service
  • Customer attitudes and expectations
  • Customer service in public safety
  • Impact of customer service on public safety
  • Communications center customer service in action
  • Customer service and quality control
  • Investigating complaints
Perfect for a one-day pre-conference or post-conference course

CDEs Earned: 8

Recertification Requirements: None

Tuition:
Options Term Tuition
  Non-Member Member *
Co-Host 1 day $280 $230
Online 3 weeks $335 $285
Virtual 1 day $355 $305
Contract 1 day Contact us for pricing Contact us for pricing

* You must be a current Associate, Full or Commercial member to receive member discounts on all courses. Online members receive member discounts on online courses only.

** Virtual Classroom Requirements and Expectations

Late fee $25 (applied 10 days prior to course start date)
Tuition includes a comprehensive course manual and all certification fees.
Additional shipping fees may apply for international shipments.

Tuition for live courses does not include travel, lodging, meals or other costs. Online class tuition does not include web access fees or other local internet/web-related costs. Successful students will earn APCO Institute certification.
  • Registration & Cancellation Policy 25 SEAT(S) AVAILABLE
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Lee County Sheriff Office