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Customer Service in Today's Public Safety Communications, Normal, IL, #51773

Many of APCO's webinars are free or discounted for Full and Associate Members. Sign up yourself or your staff for membership.

 

This class is no longer available for registration.
See the Schedule and Registration page for upcoming courses.
Feb 04, 2019 - Feb 04, 2019
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Providing satisfactory customer service in the high energy, often high stress field of public safety communications, is paramount to successful performance in this profession, both for the individual telecommunicator as well as the agency they represent. This course addresses all aspects of customer service and how it impacts our industry. Although intangible, it is a critical component that must be understood and applied in excellence to every situation.

Topics include:
  • Defining Customer Service
  • Customer Attitudes and Expectations
  • Customer Service in Public Safety
  • Impact of Customer Service on Public Safety
  • Communications Center Customer Service in Action
  • Customer Service and Quality Control
  • Investigating Complaints
  • Improving Customer Service in the Comm Center

Prerequisites:
None

Recertification Requirements:
None

Tuition:
$199 Live Course
$249 Institute Online
(includes $50 Distance Learning Fee)
Member Discount $20
Late Fee $25

Duration:
Classroom: 1 day
Online (web): 3 weeks

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Course is taught in the classroom or via Institute Online. Certification fees are included in tuition. Web class registration does not include web access fees or other local internet/web-related costs. Students receive a comprehensive course manual. Successful students will earn APCO Institute International Certification.
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