Sep 19, 2022 - Sep 23, 2022
8:00 a.m. - 5:00 p.m.
Building on foundational topics
such as communication skills, calltaking and radio techniques, the PST course
blends in the most up-to-date information on technology and work-related issues
in public safety communications centers. “Hot” topics include NextGen 9-1-1,
emerging technologies, continuing ed., and liability.
Training modules include:
- Introduction to Your new Career
- Interpersonal Communications
- Telephone Communications Techniques: Call Processing
- Telephony, Traditional Technology
- Next Generation 9-1-1
- Telephony: TTY
- Telematics and Collision Notification Systems
- Computer-Aided Dispatch (CAD) and Related technologies
- Radio Communications Techniques
- Radio Technology
- Call Classifications
- NIMS Incident Command System
- Liability Issues
- Preparing for your New Career (stress management)
CDEs Earned: 40
Recertification Requirements:
APCO certified PSTs must provide proof every two years of 48 hours (24 hours per certification year) of Continuing Dispatch Education (CDE). Complete information on the recertification process is provided at the conclusion of the
Public Safety Telecommunicator 1, 7th Ed. course.
Recertification requires ongoing continuing education.
Tuition:
Registration fees vary, depending of the number of course registrants. Fees will be adjusted at the start of the course, and you will receive a refund or revised invoice if necessary. For more info, contact
institute@apcointl.org.
Tuition includes a comprehensive course manual and all certification fees.
Additional shipping fees may apply for international shipments.
Tuition for live courses does not include travel, lodging, meals or other costs. Online class tuition does not include web access fees or other local internet/web-related costs. Successful students will earn APCO Institute certification.
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Ideal for training the new-hire
or as a refresher for existing staff, APCO’s PST1 course covers the basics
skills, knowledge and abilities every successful public safety telecommunicator
needs to meet the demands of this critical work.
Students successfully passing the
final exam receive APCO Institute certification demonstrating completion of a
training course that meets and exceeds industry accepted national basic
training standards. Please visit our
Standards webpage to review current standards.
Building on foundational topics
such as communication skills, calltaking and radio techniques, the PST course
blends in the most up-to-date information on technology and work-related issues
in public safety communications centers. “Hot” topics include NextGen 9-1-1,
emerging technologies, continuing ed., and liability.
Training modules include:
- Introduction to Your new Career
- Interpersonal Communications
- Telephone Communications Techniques: Call Processing
- Telephony, Traditional Technology
- Next Generation 9-1-1
- Telephony: TTY
- Telematics and Collision Notification Systems
- Computer-Aided Dispatch (CAD) and Related technologies
- Radio Communications Techniques
- Radio Technology
- Call Classifications
- NIMS Incident Command System
- Liability Issues
- Preparing for your New Career (stress management)
CDEs Earned: 40
Recertification Requirements:
APCO certified PSTs must provide proof every two years of 48 hours (24 hours per certification year) of Continuing Dispatch Education (CDE). Complete information on the recertification process is provided at the conclusion of the
Public Safety Telecommunicator 1, 7th Ed. course.
Recertification requires ongoing continuing education.
Tuition:
Registration fees vary, depending of the number of course registrants. Fees will be adjusted at the start of the course, and you will receive a refund or revised invoice if necessary. For more info, contact
institute@apcointl.org.
Tuition includes a comprehensive course manual and all certification fees.
Additional shipping fees may apply for international shipments.
Tuition for live courses does not include travel, lodging, meals or other costs. Online class tuition does not include web access fees or other local internet/web-related costs. Successful students will earn APCO Institute certification.