Public Safety Telecommunicator 1, 7th Ed., Online #53621

Ideal for training the new-hire or as a refresher for existing staff, APCO’s PST1 course covers the basics skills, knowledge and abilities every successful public safety telecommunicator needs to meet the demands of this critical work.

Students successfully passing the final exam receive APCO Institute certification demonstrating completion of a training course that meets and exceeds industry accepted national basic training standards, including the APCO/ANS 3.103.2.2015 and NFPA 1061 2014 Edition.

Building on foundational topics such as communication skills, calltaking and radio techniques, the PST course blends in the most up-to-date information on technology and work-related issues in public safety communications centers. “Hot” topics include NextGen 9-1-1, emerging technologies, continuing ed., and liability.

Training modules include:

• Introduction to Your new Career
• Interpersonal Communications
• Telephone Communications Techniques: Call Processing
• Telephony, Traditional Technology
• Next Generation 9-1-1
• Telephony: TTY
• Telematics and Collision Notification Systems
• Computer-Aided Dispatch (CAD) and Related technologies
• Radio Communications Techniques
• Radio Technology
• Call Classifications
• NIMS Incident Command System
• Liability Issues
• Preparing for your New Career (stress management)

Prerequisites:
None

Recertification Requirements:
APCO Institute certified Public Safety Telecommunicators are required to recertify every two years. Complete information on the recertification process is provided at the conclusion of the Public Safety Telecommunicator 1, Seventh Edition course. Recertification requires ongoing continuing education.

Tuition:
$329 Live Course
$379 Institute Online
(includes $50 Distance Learning Fee)
Member Discount $20
Late Fee $25
Tuition includes a comprehensive course manual and all certification fees.

Duration:
Classroom: 5 days
Online (web): 4 weeks
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Course is taught in the classroom or via the Institute Online. Tuition does not include travel, lodging, meals or other costs. Institute Online registration does not include web access fees or other local internet/web-related costs.