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Emergency Medical Dispatch 5.3, Instructor Online #50381

Many of APCO's webinars are free or discounted for Full and Associate Members. Sign up yourself or your staff for membership.


This class is no longer available for registration.
See the Schedule and Registration page for upcoming courses.
Jan 30, 2019 - Mar 12, 2019

Additional Info:

Link to recording:

Students must be certified in the current edition of APCO's EMD course, CPR, Advanced Level EMT (for those who will instruct the medical portion) and have formal basic telecommunicator training. The students agency must currently use, or be in the implementation process of, APCO's EMD Program
The APCO Institute EMD program combines telecommunicator skills with medical issues. With this and ASTM standards in mind, the APCO Institute requires that the course be taught by instructors with medical and telecommunicator backgrounds. The instructor candidate who teaches the medical portions must have at minimum, current certification as a Advanced EMT under the National Standard Curriculum as set by the Department of Transportation (DOT). Individuals who are either a current EMD or dispatch supervisor may teach the telecommunicator portion. If one individual can fulfill both the telecommunications and medical requirements, that person may teach the entire course alone. If not, the course must be presented by at least two qualified individuals. Also, a current CPR Certification at any level from the AHA or ARC (or equivalent) is required.

Topics include:
  • Introduction to EMD
  • The Instructional Process
  • The Design/Utilization of Instructional Media
  • Legal Issues in Training
  • Utilizing Lesson Plans and Student Materials
  • Overview of the EMD Program
  • Simulation Design and Evaluation
  • Practical Skill Development
  • Student and Course Evaluations
  • Implementation Policies and Procedures

Note: State/Federal certified instructors may be able to submit an APCO Institute Instructor Application Form to obtain an APCO Agency Instructor Certificate.

- APCO Institute Emergency Medical Dispatcher
- CPR Certification
- Advanced Level EMT Certification (for Candidates wishing to instruct the medical portion of the course or wishing to instruct the entire course alone)
- Completion of a formal basic telecommunicator training program
- Minimum one year experience in a public safety communications center or a telematics or 3-1-1 call center.

APCO Institute certified EMD Instructors may not conduct classes outside their own agency. EMD programs vary from agency to agency and APCO Institute, in accordance with the NHTSA Standard, restricts instructors to instruction in their own agencies. Excluded from this restriction are agencies who are part of a regional system with a common medical director and common guidecards. Contact APCO Institute for more details.

Recertification Requirements:
APCO Institute's Instructor Recertification Program requires instructor recertification every two years. Certified instructors will be issued a recertification package upon completion of this course.

$459 Live Course
$509 Institute Online
(includes $50 Distance Learning Fee)
Additional shipping fees may apply for international shipments
Member Discount $20
Late Fee $25

Classroom: 5 days
Online (web): 6 weeks


Course is taught in the classroom, or in the Institute Online. Tuition does not include travel, lodging, meals, or other costs. Web class registration does not include web access fees or other local internet/web-related costs. Certification fees are included in tuition. Students receive a comprehensive course manual. Successful students will earn APCO Institute International Certification.