Getting Text-to-911 Right: Implementation, Recording and Quality Assurance Best Practices - Webinar #50264

Cost: Free for members; $59 for non-members

With more than 1,000 PSAPs across the U.S. currently able to receive 9-1-1 texts, and more being added every day, chances are if your 9-1-1 center isn’t text-to-911 capable, it soon will be. So you’ve upgraded to the latest NG9-1-1 call handling system, and trained your telecommunicators to handle texts. Think you’re ready? Think again!

As you roll out text-to-911 you’ll need to be able to record, reproduce and review these communications for investigations, attorney requests, and to ensure quality service. In this webinar, text-to-911 trailblazer and BVCOG 9-1-1 program manager Anita Pitt, and Patrick Botz, co-author of the book The High Performing PSAP: Next Generation 9-1-1 and Quality Assurance Best Practices, will explain what you need to do to get ready. They’ll share:

• Best practices for implementing Text-to-911
• Options for recording 9-1-1 texts, and why relying on basic text handling logs is not enough
  
• How to avoid the pitfalls of short-term solutions by deploying a recording system that complies with the i3 standards
  
• Tips for evaluating your telecommunicators’ handling of 9-1-1 text messages, and much more!

Sponsored by:

Presenters: BVCOG 9-1-1 program manager Anita Pitt, and Patrick Botz, co-author of the book The High Performing PSAP: Next Generation 9-1-1 and Quality Assurance Best Practices,