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Call Processing Incidents Involving Veterans with PTSD, Helena, MT, #52734
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May 09, 2019 - May 09, 2019
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This course explores the challenges returning military veterans face, with the aim of preparing telecommunicators for the possibility of interaction with veterans in crisis, particularly those suffering from post-traumatic stress disorder (PTSD) or traumatic brain injury (TBI).
Topics include:
- Primary challenges faced by returning veterans
- Traumatic brain injury
- Symptoms of post-traumatic stress disorder
- Recognizing the suicide risk
- Key elements to listen for that may indicate suicidal ideation
- Techniques for interactions with veterans in crisis
- Veterans Treatment Court programs
Perfect for a one-day pre-conference or post-conference course
CDEs Earned: 8
Recertification Requirements:
None
Tuition:
Options |
Term |
Tuition |
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Non-Member |
Member * |
Live |
1 day |
$239 |
$199 |
* You must be a current Associate, Full or Commercial member to receive member discounts on all courses. Online members receive member discounts on online courses only.
Late fee $25 (applied 10 days prior to course start date)
Tuition includes a comprehensive course manual and all certification fees.
Additional shipping fees may apply for international shipments.
Tuition for live courses does not include travel, lodging, meals or other costs. Online class tuition does not include web access fees or other local internet/web-related costs. Successful students will earn APCO Institute certification.
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