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Communications Training Officer, 5th Ed., Instructor, Online #60045

Many of APCO's webinars are free or discounted for Full and Associate Members. Sign up yourself or your staff for membership.


This class is no longer available for registration.
See the Schedule and Registration page for upcoming courses.
Oct 27, 2021 - Dec 07, 2021

Additional Info:

Link to recording:

Must hold current Communications Training Officer, 5th Edition student certification and have minimum one-year experience in an emergency communications center (ECC), a telematics or 3-1-1 call center.
Please be advised that effective January 1, 2022, APCO will introduce the updated Communications Training Officer Instructor (CTOI) 6th Edition course. Any student holds a current CTOI 5th Edition certificate will be required to complete the CTOI 6th Edition Update course before recertifying. The CTOI 6th Edition Update course will be provided at no cost to current CTO 5th Edition instructors January 1, 2022 through December 31, 2022.

APCO Institute's Communications Training Officer Course certifies experienced telecommunicators to train and evaluate new trainees in a training situation. APCO Institute's CTO Program has been successfully implemented in hundreds of agencies nationwide. Now in its Fourth Edition, the materials are easier to teach and available for your agency instructors.

The Communications Training Officer Instructor Course teaches the best CTOs to teach others. Upon successful completion, the CTO Instructor will be able to train CTOs with APCO Institute materials. CTO Instructors will also be able to help build and maintain the CTO system. In the classroom, the CTO Instructor will explore the important elements of effective CTO programs, and will learn to incorporate these elements into an agency's CTO program.

Students enrolled in this course will participate in class with those learning to teach in other disciplines as well. Course content includes general instructional theory and techniques, as well as specific strategies for teaching APCO’s Communications Training Officer course.

Topics include:
  • Condensed review of the Communications Training Officer course
  • The Instructional Process
  • Simulation Design
  • Testing and Evaluation
  • Utilizing Lesson Plans and Student Materials
Upon successful completion, your CTO Instructor will be able to:
  • Train new trainers in a classroom environment
  • Create effective simulations
  • Create valid and reliable tests and other evaluation tools based on course objectives
  • Understand civil and criminal liability issues as they pertain to the trainer
  • Design and use instructional media
  • Foster skill development through practical exercise

CDEs Earned: 40

Recertification Requirements:
APCO Institute certified agency instructors are required to recertify every two years. Complete information on the recertification process is provided at the conclusion of the Communications Training Officer, Fifth Edition Instructor course. Recertification requires ongoing continuing education and teaching.

Options Term Tuition

Non-Member Member *
Live 5 days $459 $439
Online 6 weeks $509 $489
* You must be a current Associate, Full or Commercial member to receive member discounts on all courses. Online members receive member discounts on online courses only.

Late fee $25 (applied 10 days prior to course start date)
Tuition includes a comprehensive course manual and all certification fees.
Additional shipping fees may apply for international shipments.

Massachusetts Registrants: Registration fees vary, depending of the number of course registrants. Fees will be adjusted at the start of the course, and you will receive a refund or revised invoice if necessary. For more info, contact

Tuition for live courses does not include travel, lodging, meals or other costs. Online class tuition does not include web access fees or other local internet/web-related costs. Successful students will earn APCO Institute certification.