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Roundtable: Addressing Today's Top 9-1-1 Staffing Challenges - Webinar - #59828

Many of APCO's webinars are free or discounted for Full and Associate Members. Sign up yourself or your staff for membership.

 

This class is no longer available for registration.
See the Schedule and Registration page for upcoming courses.
Apr 22, 2021 - Apr 22, 2021
1:00pm - 2:00pm

For 9-1-1 center managers, the past year has been more challenging than most. In addition to the every-day concerns of hiring, training, scheduling, retaining, monitoring quality and performance of employees, and budgeting for lean times, managers are now dealing with the after-effects of COVID and navigating new challenges around how to best manage and motivate multi-generational staffs.

Do these challenges sound familiar to you? Join 9-1-1 leaders for this Top Staffing Challenges Q&A roundtable as they discuss these and other top challenges and steps they’re taking to mitigate the potential outcomes from these challenges.

Sponsored by
Have questions? Email them in advance to Karen.Carlson@nice.com.

Moderator:
  • Karen Carlson, PSAP Product Manager, NICE, and former 911 Operations Manager at Brown County Public Safety Communications and Management Information Coordinator at FoxComm, Wisconsin
Panelists:
  • Jeff Streeter, Executive Director, JeffCom, Colorado
  • Kimberly Green, Dispatch Administrator, Little Rock Arkansas
  • Jon Whitford, 911 Unit Manager, Michigan State Patrol
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