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Emergency Medical Dispatch Manager, Online #50085

Many of APCO's webinars are free or discounted for Full and Associate Members. Sign up yourself or your staff for membership.


This class is no longer available for registration.
See the Schedule and Registration page for upcoming courses.
Mar 06, 2019 - Mar 26, 2019

Additional Info:

Link to recording:

This course will assist with the implementation and management of the APCO Institute EMD Program. It is intended to provide appropriate personnel, whether administrator, communications supervisor or other management personnel, with the necessary guidelines and information required for the management of their agency's EMD program to include creating and maintaining an effective quality control program and tips and guidelines for ensuring compliance with the APCO Institute EMD program and the relevant national standards.

Topics include:
  • Overview of an Emergency Medical Dispatch Program
  • Implementing an EMD Program
  • Overview of the APCO Institute EMD Program
  • EMD Training and Certification
  • EMD Quality Control
  • EMD Compliance and Ongoing Maintenance
Perfect for a one day Pre-Conference or Post-Conference Course.

$199 Live Course
$249 Institute Online
(includes $50 Distance Learning Fee)
Member Discount $20
Late Fee $25

Classroom: 1 day
Online (web): 3 week


Course is taught in the classroom, or in the Institute Online. Tuition does not include travel, lodging, meals, or other costs. Web class registration does not include web access fees or other local internet/web-related costs. Certification fees are included in tuition. Students receive a comprehensive course manual. Successful students will earn APCO Institute International Certification.