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Communications Center Manager, 1st Ed., Lexington, SC, #73941
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Course Description
The APCO Institute’s Communications Center Manager, 1st Ed. course provides training designed specifically focused on the knowledge, skills, and abilities needed for candidates to successfully move into the role of Communication Center Manager or Director.
Students should have access to their agency’s policies and procedures as a resource to use in class.
Please visit our Standards webpage to review current standards required for this course.
Topics include:
- The Comm Center Manager and the Agency
- The Comm Center Manager on the Job
- The Workplace Context
- The Key Professional Knowledge and Skills
- Managing People and Talent within the Workplace
- Managing ECC Operations and Administration
- Managing Initiatives and Projects
- Managing ECC Performance and Quality Control
- Liability Issues and Risk Management
Classroom instruction is supplemented by practical exercises that help students apply the lessons to their own agency policies and procedures. Students not only learn management skills, but they also learn about positioning their agency in the public arena, building support with key stakeholders, both internal and external, and understanding how performance accountability applies to them individually as well as collectively for the agencies they lead.
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Class Information
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Date(s): |
October 8 10, 2024 |
Time: |
8:00 a.m. - 5:00 p.m. All times are in Eastern Time.
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Location: |
Lexington County Communications
434 Ball Park Rd
Lexington, SC, 29072-2240
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Formal, Instructor-led 40-hour basic telecommunicator, CTO course, and a 24-hour CCS course (or working knowledge of APCO ANS 3.103.2.2015, APCO ANS 3.104.2-2017, and APCO ANS 3.102.2-2017). If not APCO certified, provide a signed letter on agency letterhead stating pre-requisites are met.
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Registration
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Tuition: | Full, Associate, & Commercial member: |
| $430.00 |
| Non-member: |
| $480.00 |
This class is covered by the GECA Training Grant, please type GECA in the purchase order field at checkout. |
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Tuition: | Registration fees vary, for those located outside the State of Mississippi, please contact institute@apcointl.org. |
REGISTER at: www.apcointl.org/schedule.
Please read our Registration & Cancellation Policy at www.apcointl.org/registration-policy.
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APCO International, 351 N. Williamson Blvd., Daytona Beach, FL 32114-1112
apcointl.org | 888-272-6911 or 386-944-2417
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