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Communications Training Officer, 6th Ed., Plainfield, IL, #73905
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Course Description
APCO Institute’s new Communications Training Officer (CTO) 6th Ed. course provides comprehensive training on the roles and responsibilities of CTOs in running an agency’s one-on-one training program. The course focuses on performance-based training and management and the need for standardized training with documentation.
This CTO 6th Ed. course includes the essential elements of a CTO program based on the industry recognized “San Jose Model” while also incorporating the requirements set by the national standard for CTO programs. Please visit our Standards webpage to review current standards required for this course.
Topics include
- The Communications Training Officer: Roles and Responsibilities in Performance Management and Training
- CTO Program Building Blocks
- Preparing, Motivating, and Communicating with Trainees
- Training and the Adult Learner
- Documentation in the CTO Program
- Tracking and Evaluating Trainee Performance
- Liability
- The CTO and the Future of the Workplace
Course resources include templates for the Daily Observation Report (DOR), task list, trainee tracking form, and Standardized Evaluation Guidelines.
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Class Information
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| Date(s): |
April 14 — 16, 2025 |
| Time: |
8:00 a.m. - 5:00 p.m.
All times are in Central Time.
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| Location: |
Western Will County Communications Center
24600 W Presidential Ave
Plainfield, IL, 60544-2783
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Pre-Requisite:In order to attend this class, the student must demonstrate completion of 40hrs of formal basic telecommunicator training, this can be APCO's PST1 or other commercial or formal basic training class. It can also be a signed letter from the agency head on agency letterhead stating completion of 40hrs of formal basic telecommunicator training.This pre-requisite must be submitted to APCO Institute prior to the start of the class.
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Registration
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| Tuition: | Full, Associate, & Commercial member: |
| $430.00 |
| Non-member: |
| $480.00 |
This class is covered by the GECA Training Grant, please type GECA in the purchase order field at checkout. |
REGISTER at: www.apcointl.org/schedule.
Please read our Registration & Cancellation Policy at www.apcointl.org/registration-policy.
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 APCO International, 351 N. Williamson Blvd., Daytona Beach, FL 32114-1112
apcointl.org | 888-272-6911 or 386-944-2417
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