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Customer Service in Today's Public Safety Communications, Montrose, IA, #74584
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Course Description
Providing satisfactory customer service in the high energy, often high stress field of public safety communications, is paramount to successful performance in this profession, both for the individual telecommunicator as well as the agency they represent. This course addresses all aspects of customer service and how it impacts our industry. Although intangible, it is a critical component that must be understood and applied in excellence to every situation.
Topics include
- Defining customer service
- Customer attitudes and expectations
- Customer service in public safety
- Impact of customer service on public safety
- Communications center customer service in action
- Customer service and quality control
- Investigating complaints
Perfect for a one-day pre-conference or post-conference course.
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Class Information
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| Date(s): |
May 19, 2025 |
| Time: |
8:00 a.m. - 5:00 p.m.
All times are in Central Time.
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| Location: |
Lee County Sheriff Office
2530 255th St
Montrose, IA, 52639-9552
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Registration
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| Tuition: | Full, Associate, & Commercial member: |
| $230.00 |
| Non-member: |
| $280.00 |
This class is covered by the GECA Training Grant, please type GECA in the purchase order field at checkout. |
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| Tuition: | Registration fees vary, for those located outside the State of Mississippi, please contact institute@apcointl.org. |
REGISTER at: www.apcointl.org/schedule.
Please read our Registration & Cancellation Policy at www.apcointl.org/registration-policy.
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 APCO International, 351 N. Williamson Blvd., Daytona Beach, FL 32114-1112
apcointl.org | 888-272-6911 or 386-944-2417
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