Congratulations to the 2019 winners!
We salute you for your dedication to public safety communications.

2019 PSAP Award Winners


Telecommunicator of the Year
Marissa Leezer
Chicago Office of Emergency Management
and Communications
Chicago, IL


Radio Frequency (RF)
Technologist of the Year
Chris Dusseau
City of Fort Worth
Fort Worth, TX


Information Technologist
of the Year
Boris Duran
Santa Ana Police Department
Santa Ana, CA
 Line Supervisor of the Year
Jenn Andrews
Kitsap 911
Bremerton, WA



Communications Center
Director of the Year 
Maureen Will, CPE
Newtown Emergency Communications Center
Newtown, CT


Trainer of the Year
Bess Joyce, RPL
Jeffcom 911
Lakewood, CO

Team of the Year 
North Andover Police and Fire Communications
North Andover, MA

Technology Leadership Awards

Technology Leadership Award
for a Large Communications Center 
City of Santa Clara
Santa Clara, CA		 Technology Leadership Award
for a Small Communications Center
Fayette County 911 Communications Centers
Fayetteville, GA

2019 Award Nominees

We publicly acknowledge all award nominees for 2019. While there can only be seven winners for the award program, every nominee exemplifies the best of the public safety communications profession. We consider them all everyday heroes.

Telecommunicator of the Year

Amanda Abreu
Palm Beach County Sheriff s Office
Fernando Almanza
Cody Ankney
Johnson County 911
Erica Baker
Anita Bookmiller
University of North Georgia
Johnna Brissette
Delivia Byrd
Richmond Department of Emergency Communications
Delivia Byrd
Richmond Department of Emergency Communications
Michelle Carpenter
Independence Police Dept (MO)
Jill Clancey
Kitsap 911 - CENCOM
Severt Dahl
Marean Dussert
Rebecca Ellis
Sunset Hills Police Department
Jennifer Gildehaus
Jeremiah Gobelet
Diane Gonzalez
Kecia Goodwin
Daniel Hall
Palm Beach County Sheriff s Office
Joshua Hullinger
Bell County Communications Center.
Felicia Johnston
Colorado State Patrol.
Scott Kermgard
Brandy Lamping
Marissa Leezer
Office of Emergency Management and Communications
Sarah Logsdon
Flagler County ECC
Candi Maska
Colorado Springs Police Department
Joshua Nelson
Colorado Springs Police Department
Nick Norred
San Antonio Fire Department
Cheryl Parody
East Lansing Police Dept
Abby Puff
Travis Robinson
Portland Bureau of Emergency Communications
Susan Rollins
Mary Rothchild
Amy Shannon
Brown County Public Safety Communications
Matthew Snyder
Livingston County Sheriff
Jennifer Thede
Adams County Communication Center

Information Technologist of the Year

Brian Allenbaugh
City of Ontario
Mark Bailey
Ryan Boeckman
Katherine Burridge
Williamson County Department of Emergency Communications
Angela Daniel
Clarksville Police Dispatch
Boris Duran
Santa Ana Police
Andrew Erickson
Claremont Police Dept
Chase Garcia
California Air National Guard
David Hornsby
United States Air Force
Kelly Hungerford
Ingrid Johnson
Teddy Kavaleri
John Kohler
Melissa Liebert
Allerium
Hoang Pham
Los Angeles City Fire Department
Chris Ruiz
Julie Shannon
Cathy Stanley
David Tucker
Lee s Summit Fire Dept

Trainer of the Year

Tiffany Ampy
Richmond Department of Emergency Communications
Lysa Baker
Hunter Bonar
Genice Caccavale
Flagler County ECC
Aly Clark
Bell County Communications Center.
Alexander Cohen
St Johns County Sheriff s Office
Zachary Dykes
Missouri State Highway Patrol
Josh Elmore
Emily Garner
Kitsap 911 - CENCOM
Tracy Glenn
North Texas Emergency Communications Center
Bess Joyce
Sherrie Koss
Port of Portland Communications Center
June Matthews
Jennifer Moore
Autumn Powers
Montana Highway Patrol
Gregory Putnam
Derry Fire Department
Katrina Shamshak
State 911 Department
Tabitha Stanley
Rolla Police Dept
Kristi Walker
Logan Police Dept Communications Center
Brad Webb
Johnson County Sheriffs Office Communicatons
Angela Wright
Pendleton County E-911
James Wrock

Communications Center Director of the Year

Casey Allo
Lee County Public Safety
Gary Bates
Heath Brant
Johnson County 911
Rebecca Camantigue
Forsyth County 911 Center
Brandie Conlen
Clark County 911
Daniel Dunlap
Augusta 9-1-1
Christopher Freeman
Mitchell Fulmore
Florence County ECC
Heidi Gillespie
Cheyenne County Communications Center
Jennifer Hagen
Maricopa County Sheriff
Lisa Hall
Midland County Central Dispatch Authority
Stephan Hooke
Holbrook Regional Emergency Communications Center
Lori Jackson
Casper, City of
Michelle Klement
University of Florida Police Department
R. Kim Lettrick
Southeast Communications Center
Sharmel Miller
Sharmel Miller
Marshall Mooneyham
Tyrell Morris
Tyrell Morris
Tyrell Morris
Sarah Newell
Central Dispatch of Polk County
Pamela Petersen
Montgomery County E911
Mike Phillips
Barry County Emergency Services E-911
Aerica Ramos
North Texas Emergency Communications Center
Carla Reece
Angela Rodgers
Scott County 911 Emergency Services
Michael Spencer
Robert Vawser
Ellen Wernicke
Kansas 911 Coordinating Council
Maureen Will
Newtown Emergency Communications Center
Stephen Willoughby
Richmond Department of Emergency Communications

Line Supervisor of the Year

Jennifer Andrews
Kitsap 911 - CENCOM
Christina Bailey
Lee s Summit Police Department
Chasessica Basco
Evangeline Parish Communications District
Evalyn Casper
Orange County Sheriff s Office
Megan Chisholm
Virginia Beach Emergency Communications and Citizen Services
Kristin Crossen
Palm Beach County Sheriff s Office
John Durlin
Erie County Department of Public Safety
Dawn Frey
Ashley Giles
Abbeville County E-911
Chaning Jewett
Clarksville Police Dispatch
Monique Lewis
Boynton Beach Police
Letha Lofton
Ellen Luttig
Kevin Mies
University of Kansas Public Safety Office
Kristin Mullen
Metro Nashville Department of Emergency Communications
Gregory O'Brien
Kory Oman
Portland Bureau of Emergency Communications
Tina Phillips
Shawnta Privette
Jennifer Qvist
Heather Robinson
Flagler County ECC
David Ross
Catherine Salazar
Robert Scott
Laycee Silas
Burke County E911
Christina Smith
Linda Smith
Tanya Thomas
Jennifer Webster
Harford County Department of Emergency Services

Radio Frequency (RF) Technologist of the Year

Joe Berendsen
Robert Buenaventura
David Cunigan
Grand Rapids Police Dept
Russ Dalgarn
Converse County EMA
Eric Devoe
Ohio State Highway Patrol
James Donovan
Chris Dusseau
Fort Worth, City of
Paul Gilbert
Merlin Knight
County of San Luis Obispo
David Lantis
San Bernardino County ISD
Khristopher LaPlante
Kitsap 911 - CENCOM
Robert Manning
Birmingham Emergency Communication District
Cris Martinez
John Ruggiero
Massachusetts State Police
George Schrock
Paul Steele
Concord Fire Dept
Leon Worden

Team of the Year

Bell County Communications Center, TX
Butte County Communications Department, CA
Chippewa County Sheriff s Department, WI
Christian County Emergency Services, MO
Clackamas County 911
Converse County Joint Communications Center
Edinburg Police Department
Edinburg Police Department
Fayetteville Communications Division
Forsyth County 911 Center
Friendswood Police Department, TX
Guilford Metro 9-1-1
Independence Police Dept (MO)
Johnson County Sheriff s Office Communicatons, KS
Kitsap 911 - CENCOM
Maui Police Department
Metro Nashville Department of Emergency Communications
Missouri State Highway Patrol
Monett - Lawrence County 911, MO
Murrieta Police & Fire Department
Natick Police Department
North Andover Police Department, MA
Oakland County Sheriff s Office
Springfield-Greene County 911
St Clair County Central Dispatch
St Johns County Sheriff s Office
Valley Communications Center (WA)
Valley Communications Center (WA)

Technology Leadership Award

Missouri State Highway Patrol
Orleans Parish Communication District
Santa Clara Police Department
Augusta 9-1-1, GA
Barren - Metcalfe Emergency Communication Center, KY
Calhoun County 911 District, AL
Charleston Airport Police Department
Fayette County 911 (GA)
Fayetteville Police Department, AR
Jasper County Emergency Services (MO)
Manatee County Department of Public Safety, FL
North County Dispatch Joint Powers Authority
Somerton Police Department