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APCO Agency Training Program Certification

Training for public safety telecommunicators, both initial and continuing, is a critical element in providing essential services to the public in an ever-expanding and rapidly changing public safety environment. The APCO Agency Training Program Certification (a Project 33 initiative) is a formal mechanism which leads to APCO certification of agency training programs. This certification is based upon an agency meeting or exceeding all requirements addressed in the APCO ANS 3.103.2-2015 Minimum Training Standards for Public Safety Telecommunicators. Agencies applying for certification submit their curriculum, training materials and supporting documentation to be checked for compliance.

Agencies that wish to achieve the APCO Agency Training Program Certification will follow a specific process designed to educate, prepare and finally apply for certification. The agency will be required to review the Rules and Procedures that guide the certification process, download and read the appropriate APCO ANS, and complete a pre-application online training program. This process is focused on assisting agencies in understanding the process and proceeding with their application only once they are comfortable doing so. Once all prerequisites are completed, the agency will proceed to the application and review process. At this point, the agency must submit a non-refundable application fee of $650 for APCO Agency Group Members or $700 for APCO Individual Members or non-members.
The APCO Minimum Training Standards for Telecommunicator is the core standard upon which the Agency Training Certification Program is based. Understanding this Standard is essential to success.
APCO has instituted a mandatory training presentation for all candidate Agencies. Completion of this training is required prior to proceeding in the process.
At the completion of the training course, you will be asked to affirm that you have completed the entire class and understand the requirements and obligations of this program. Once completed, you will receive a Certificate of Training. Please upload the certificate via this button in order to enable you to proceed in the process.