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Training Course: Schedule & Registration
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Active Shooter Incidents for Public Safety Communications, 2nd Edition

This course is structured along the arc of events that happen before, during, and after an active shooter incident. The goal of the course is to provide education about the intricate issues and challenges posed by active shooter incidents, including: preparedness for an incident, response to an incident, and the role the telecommunicator plays following an incident. Choose a course number to learn more.
** ** Pre-requisite: Due to the nature of this topic it is highly recommended that students have successfully completed a 40 hour formal basic telecommunicator training program. ** **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
46595Online Full 12/27/2017 - 01/16/20180
46596Online01/24/2018 - 02/13/201820
48225Watkinsville, GA02/06/201823
48193Winnemucca, NV02/12/201825
46597Online02/21/2018 - 03/13/201820
48305Holyoke, MA03/12/201821
48185Hillsboro, OH03/28/201824
46598Online04/04/2018 - 04/24/201825
48645North Las Vegas, NV04/25/201825
46599Online06/06/2018 - 06/26/201824
48334Enid, OK06/12/201825

Bullying and Negativity in the Communications Center

Bullying is prevalent in the workplace including America’s 9-1-1 Comm Centers. The number of U.S workers affected by bullying is a staggering 65.6 million.In this presentation, we will define what bullying is and give some examples. We will also look at the people it affects in our Comm Centers. Finally we will give you the tools to combat the bullying problem in your Comm Center Choose a course number to learn more.
CLASS #LOCATIONSTATUSDATESSEATS LEFT
48253Tifton, GA02/07/201825
48226Watkinsville, GA02/07/201823
47379Sanford, FL02/12/201819
48194Winnemucca, NV02/13/201825
48219Tipton, IN02/27/201823

CALEA Campus Security Accreditation Manager

Choose a course number to learn more.
CLASS #LOCATIONSTATUSDATESSEATS LEFT
48550Online02/07/2018 - 04/03/201815

CALEA Law Enforcement Accreditation Manager

Choose a course number to learn more.
CLASS #LOCATIONSTATUSDATESSEATS LEFT
48541Online02/07/2018 - 04/24/201813
48542Online02/07/2018 - 04/24/201815

CALEA Public Safety Communications Accreditation Manager

Recognizing that the success of the accreditation process is dependent upon the skills of the accreditation manager, this online course was developed specifically for the CALEA Public Safety Communications Accreditation Manager. Choose a course number to learn more.
CLASS #LOCATIONSTATUSDATESSEATS LEFT
46814Online Full 01/17/2018 - 03/17/2018-1
46815Online04/18/2018 - 06/12/20187

CALEA Public Safety Training Academy Accreditation Manager

Choose a course number to learn more.
CLASS #LOCATIONSTATUSDATESSEATS LEFT
48544Online02/07/2018 - 04/03/201815

Call Processing Incidents Involving Veterans with PTSD

This course provides information regarding the challenges that returning military veterans are facing and to prepare Telecommunicators for the possibility of interaction with Veterans in crisis. The focus is on Veterans suffering from Post-Traumatic Stress Disorder or Traumatic Brain Injury. Choose a course number to learn more.
CLASS #LOCATIONSTATUSDATESSEATS LEFT
48227Watkinsville, GA02/08/201823
48195Winnemucca, NV02/27/201825
48306Holyoke, MA03/13/201825

Communications Center Supervisor, 4th Edition

The APCO Institute Communications Center Supervisor course is designed for prospective, new or experienced communications supervisors who want to enhance their supervisory skills and knowledge. Choose a course number to learn more.
** Students should be experienced in Communications Center operations, have a working knowledge of communications policies and procedures and be either in or under consideration for a supervisory position. Students must bring their agency’s policies and procedures manual to class for reference. **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
46051Elkhorn, WI01/08/2018 - 01/10/201822
46752Online01/17/2018 - 02/20/201813
48537Webster, MA02/06/2018 - 02/08/201825
48302Commerce City, CO02/06/2018 - 02/08/201824
46753Online02/14/2018 - 03/20/201817
46754Online02/28/2018 - 04/03/201822
46755Online03/14/2018 - 04/17/201822
46756Online04/11/2018 - 05/15/201822
46757Online05/09/2018 - 06/12/201822
46758Online05/23/2018 - 06/26/201822
46759Online06/13/2018 - 07/17/201822
46760Online06/27/2018 - 07/31/201822

Communications Training Officer, 5th Edition

The Communications Training Officer (CTO) 5th Edition focuses on the development and maintenance of an agency’s one-on-one training program and provides the training necessary to foster levels of consistency for CTOs as they provide on-the-job training to new hires. Choose a course number to learn more.
** Pre-requisite: Students must have successfully completed a 40 hour formal basic telecommunicator training program. **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
46730Online Full 12/27/2017 - 01/30/20180
48222Watkinsville, GA01/08/2018 - 01/10/201819
46731Online Full 01/10/2018 - 02/13/20180
48254Tifton, GA01/16/2018 - 01/18/201818
46732Online Full 01/17/2018 - 02/20/20180
48612Reidsville, NC01/22/2018 - 01/24/201818
46733Online01/24/2018 - 02/27/201815
48303Cambridge, MA01/24/2018 - 01/26/201824
46734Online02/07/2018 - 03/13/201820
48301Sarasota, FL02/09/2018 - 02/11/20187
46735Online02/28/2018 - 04/03/201813
46736Online03/07/2018 - 04/10/201820
48647Seekonk, MA03/12/2018 - 03/14/201825
48352Saco, ME03/19/2018 - 03/21/201824
46737Online03/21/2018 - 04/24/201820
46738Online04/04/2018 - 05/08/201818
46739Online04/18/2018 - 05/22/201820
46740Online05/02/2018 - 06/05/201820
46741Online05/16/2018 - 06/19/201820
46744Online05/23/2018 - 06/26/201820
46742Online06/06/2018 - 07/10/201820
46743Online06/13/2018 - 07/17/201820
46745Online06/20/2018 - 07/24/201820

Communications Training Officer, 5th Edition Instructor

The Communications Training Officer Instructor 5th Edition Course teaches the best CTOs to teach others. Upon completion, the CTO Instructor will be able to train CTOs with APCO Institute materials. CTO Instructors will also be able to help build and maintain the CTO system. Choose a course number to learn more.
** Successful completion of current version of Communications Training Officer student course is required. Note: State/Federal certified instructors may be able to submit an APCO Institute Instructor Application Form to obtain an APCO Agency Instructor Certificate **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
47753Hampton Bays, NY01/08/2018 - 01/12/201825
46912Online01/10/2018 - 02/20/201814
47853Carmel, NY02/05/2018 - 02/09/201825
46919Online02/21/2018 - 04/03/201820
46925Online03/28/2018 - 05/08/201819
48494Daytona Beach, FL04/23/2018 - 04/27/201825
46931Online04/25/2018 - 06/05/201820
46937Online05/30/2018 - 07/10/201820
46943Online06/27/2018 - 08/07/201820

Comprehensive Quality

A Comprehensive Quality Program cannot be created overnight. A program must be thought out and prior planning efforts put into the system utilizing the methods of measurement and the analysis of results achieved. A successful Quality Program will require a systematic approach. Choose a course number to learn more.
** Students should be experienced in communications center operations, have a working knowledge of communications policies and procedures, and be involved in the Quality Assurance/Quality Improvement within their agency. **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
46679Online12/27/2017 - 02/06/201814
47064Elkhorn, WI01/22/2018 - 01/23/201821
46680Online01/24/2018 - 02/27/201824
46681Online02/14/2018 - 03/20/201824
46682Online04/04/2018 - 05/08/201825
46683Online06/06/2018 - 07/10/201825

Crisis Negotiations for Telecommunicators

This course will build on the knowledge, skills and abilities inherent in basic telecommunicator training programs to educate the public safety communications professional on the most effective way to receive and process calls involving crisis situations and to ensure they fulfill their role as a vital component of the overall public safety response. Choose a course number to learn more.
CLASS #LOCATIONSTATUSDATESSEATS LEFT
48223Watkinsville, GA01/11/201823
48196Winnemucca, NV01/17/201823
48220Tipton, IN01/23/201818
46642Online01/24/2018 - 02/13/201822
46643Online02/14/2018 - 03/06/201825
46644Online04/04/2018 - 04/24/201825
48331Enid, OK04/16/201825
48646North Las Vegas, NV05/09/201825
46645Online06/06/2018 - 06/26/201825

Customer Service in Today's Public Safety Communications

Providing satisfactory customer service in the high energy, often high stress field of public safety communications, is paramount to successful performance in this profession, both for the individual telecommunicator as well as the agency they represent. This course addresses all aspects of customer service and how it impacts our industry. Choose a course number to learn more.
CLASS #LOCATIONSTATUSDATESSEATS LEFT
48197Winnemucca, NV01/18/201825
46634Online01/24/2018 - 02/13/201813
48252Tifton, GA02/06/201825
46635Online02/14/2018 - 03/06/201816
46636Online04/04/2018 - 04/24/201820
46637Online06/06/2018 - 06/26/201820

Cybersecurity Hygiene Training

Internet technology brings powerful tools to the public safety sector, but also creates risks, flaws, and vulnerabilities for cybersecurity. As the industry moves to NG9-1-1 and mobile broadband, cybersecurity becomes even more vital to the day-to-day operations of your PSAP or communications center. Choose a course number to learn more.
CLASS #LOCATIONSTATUSDATESSEATS LEFT
48043Daytona Beach, FL Confirmed 01/11/201814

Disaster Operations and the Communications Center

This course serves to educate the public safety telecommunicator on a wide range of man-made and natural disasters, their effects on the community and its infrastructure and the response and recovery needs of each. In addition, this course will provide telecommunicators with information on overall emergency management and homeland security and provide guidance on continuity of operations. Choose a course number to learn more.
** **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
47593Portsmouth, NH12/18/201719
46624Online01/24/2018 - 02/13/201820
48190Winnemucca, NV01/24/201825
48216Tipton, IN02/13/201822
46625Online02/14/2018 - 03/06/201819
48464Alliance, NE03/21/201825
46626Online04/04/2018 - 04/24/201820
48332Enid, OK04/17/201825
46627Online06/06/2018 - 06/26/201820

Emergency Medical Dispatch Manager

This course will assist with the implementation and management of the APCO Institute EMD Program. It is intended to provide appropriate personnel, whether administrator, communications supervisor or other management personnel, with the necessary guidelines and information required for the management of their agency's EMD program. Choose a course number to learn more.
CLASS #LOCATIONSTATUSDATESSEATS LEFT
46664Online12/27/2017 - 01/16/201816
46665Online01/24/2018 - 02/13/201820
46666Online02/14/2018 - 03/06/201820
46667Online04/04/2018 - 04/24/201820
46668Online06/06/2018 - 06/26/201820

Emergency Medical Dispatch, 5th Edition, Version 3

Topics covered provide the student with the knowledge and foundation to answer calls for emergency medical service and properly prioritize the response. The course also provides the student with the knowledge needed to convey proper pre-arrival instructions to the caller when needed. Choose a course number to learn more.
** Pre-requisite: Students must have successfully completed a 40 hour basic telecommunicator training program and have current certification in CPR from the American Heart Association, American Red Cross or equivalent. **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
46699Online Full 01/17/2018 - 02/27/2018-2
48635Online01/17/2018 - 02/27/20188
48213Attleboro, MA Full 01/22/2018 - 01/25/20180
46700Online02/14/2018 - 03/27/201811
46701Online02/28/2018 - 04/10/201815
46702Online03/14/2018 - 04/24/201814
46703Online04/11/2018 - 05/22/201815
46704Online05/09/2018 - 06/19/201815
46705Online05/23/2018 - 07/03/201815
46706Online06/13/2018 - 07/24/201815
46707Online06/27/2018 - 08/07/201815

Emergency Medical Dispatch, 5th Edition, Version 3 Instructor

The APCO Institute EMD program combines telecommunicator skills with medical issues. With this and ASTM standards in mind, the APCO Institute requires that the course be taught by instructors with medical and telecommunicator backgrounds. Choose a course number to learn more.
** Students must be certified in the current edition of APCO's EMD course, CPR, Advanced Level EMT (for those who will instruct the medical portion) and have formal basic telecommunicator training. The students agency must currently use, or be in the implementation process of, APCO's EMD Program **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
47754Hampton Bays, NY01/08/2018 - 01/12/201825
46911Online01/10/2018 - 02/20/201818
47854Carmel, NY02/05/2018 - 02/09/201825
46917Online02/21/2018 - 04/03/201819
46924Online03/28/2018 - 05/08/201820
48495Daytona Beach, FL04/23/2018 - 04/27/201825
46930Online04/25/2018 - 06/05/201820
46936Online05/30/2018 - 07/10/201820
46942Online06/27/2018 - 08/07/201820

Fire Service Communications, 2nd Edition

APCO Institute's Fire Service Communications, 2nd Edition course raises the bar for in-service fire communications training! This dynamic course covers the terms, techniques and protocols required for excellence in fire service call taking and dispatch. Choose a course number to learn more.
CLASS #LOCATIONSTATUSDATESSEATS LEFT
46614Online Full 12/27/2017 - 02/06/20180
46615Online01/24/2018 - 03/06/20189
46616Online02/21/2018 - 04/03/201822
46617Online04/04/2018 - 05/15/201822
46618Online06/06/2018 - 07/17/201822

Fire Service Communications, 2nd Edition Canada

APCO Institute's Fire Service Communications, 2nd Edition Canada course raises the bar for in-service fire communications training! This dynamic course covers the terms, techniques and protocols required for excellence in fire service call taking and dispatch. Choose a course number to learn more.
CLASS #LOCATIONSTATUSDATESSEATS LEFT
46602Online02/21/2018 - 04/03/201811
46603Online06/06/2018 - 07/17/201821

Fire Service Communications, 2nd Edition Instructor

This course combines enhanced instructional techniques training with specific training on how to conduct the Fire Service Communications, 2nd Edition student course. Successful completion of this course enables your agency instructors to instruct the Fire Service Communications, 2nd Edition student course in-house or regionally, allowing for significant reduction in your in-service training. Choose a course number to learn more.
** Successful completion of current version of Fire Service Communications student course is required. Note: State/Federal certified instructors may be able to submit an APCO Institute Instructor Application Form to obtain an APCO Agency Instructor Certificate **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
47755Hampton Bays, NY01/08/2018 - 01/12/201825
46913Online01/10/2018 - 02/20/201824
47855Carmel, NY02/05/2018 - 02/09/201825
46920Online02/21/2018 - 04/03/201824
46926Online03/28/2018 - 05/08/201823
48496Daytona Beach, FL04/23/2018 - 04/27/201825
46932Online04/25/2018 - 06/05/201824
46938Online05/30/2018 - 07/10/201824
46944Online06/27/2018 - 08/07/201824

Illuminations - CTO Track

Instructors in CTO Illuminations present continuing education on training-related topics for CTOs, trainers and other interested individuals. Offered as an annual subscription-based program, the program includes four, courses per year. A new course begins every three months and must be completed within 90 days, prior to the beginning of the next course. 12 CDEs/year. Choose a course number to learn more.
CLASS #LOCATIONSTATUSDATESSEATS LEFT
4650501/01/2018 - 12/31/2018958
4650604/01/2018 - 03/31/20191000

Illuminations - EMD Track

Instructors in the EMD Illuminations Program present monthly topics that meet requirements for EMD recertification. Offered as an annual online subscription-based service, the program enables participants to earn one CDE each month, for a total of 12 CDEs per subscription year. Choose a course number to learn more.
CLASS #LOCATIONSTATUSDATESSEATS LEFT
4696001/01/2018 - 12/31/2018915
4696102/01/2018 - 01/31/2019997
4696203/01/2018 - 02/28/2019996
4696304/01/2018 - 03/31/20191000
4696405/01/2018 - 04/30/20191000
4696506/01/2018 - 05/31/20191000

Illuminations - General Track

The General Illuminations Program covers a wide range of topics and is offered as an annual online subscription-based service. Each month, General Illuminations instructors present timely, relevant topics that can be accessed online, anytime during the month. Each month-long course allows participants to earn one CDE, for a total of 12 CDEs per subscription year. Choose a course number to learn more.
CLASS #LOCATIONSTATUSDATESSEATS LEFT
4654801/01/2018 - 12/31/2018916
4654902/01/2018 - 01/31/2019994
4655003/01/2018 - 02/28/20191000
4694904/01/2018 - 03/31/20191000
4695005/01/2018 - 04/30/20191000
4695106/01/2018 - 05/31/20191000

Illuminations - Instructor

Instructors in Instructor Illuminations present continuing education on training-related topics for APCO agency instructors and other interested individuals. New topic presented quarterly. Each worth 3 CDEs. Choose a course number to learn more.
CLASS #LOCATIONSTATUSDATESSEATS LEFT
4554401/01/2018 - 12/31/2018998
4651004/01/2018 - 03/31/20191000

Instructor Techniques 2nd Edition for General Instructors

This course explores the basic skills and techniques of teaching. Based on the principles of adult education, students study the dynamics of instructional delivery. Instructional media and exercises used throughout the course reinforce the knowledge attained in discussions and demonstration. This course is ideal for those who have been tasked with training within your agency. Choose a course number to learn more.
** Minimum one year experience in a public safety communications center or a telematics or 3-1-1 call center. **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
47757Hampton Bays, NY01/08/2018 - 01/12/201825
46909Online01/10/2018 - 02/20/201823
47858Carmel, NY02/05/2018 - 02/09/201825
46916Online02/21/2018 - 04/03/201824
46923Online03/28/2018 - 05/08/201824
48498Daytona Beach, FL04/23/2018 - 04/27/201825
46929Online04/25/2018 - 06/05/201824
46935Online05/30/2018 - 07/10/201824
46941Online06/27/2018 - 08/07/201824

Instructor Techniques Enrichment Course

Choose a course number to learn more.
CLASS #LOCATIONSTATUSDATESSEATS LEFT
45900Online03/15/2017 - 12/31/2018987

IntelliComm

** No pre-requisites for this class **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
No Classes Currently Scheduled

Law Enforcement Communications Instructor, 1st Edition

This course combines enhanced instructional techniques training with specific training on how to conduct the LEC 1st Edition student course. Successful completion of this course enables your agency instructors to instruct the LEC 1st Edition student course in-house or regionally, allowing for significant reduction in your new-hire and in-service training and travel costs. Choose a course number to learn more.
** Successful completion of current version of Law Enforcement Communications student course is required. Note: State/Federal certified instructors may be able to submit an APCO Institute Instructor Application Form to obtain an APCO Agency Instructor Certificate **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
47756Hampton Bays, NY01/08/2018 - 01/12/201825
46914Online01/10/2018 - 02/20/201824
47856Carmel, NY02/05/2018 - 02/09/201825
46921Online02/21/2018 - 04/03/201824
46927Online03/28/2018 - 05/08/201824
48497Daytona Beach, FL04/23/2018 - 04/27/201825
46933Online04/25/2018 - 05/08/201824
46939Online05/30/2018 - 07/10/201824
46945Online06/27/2018 - 08/07/201824

Law Enforcement Communications, 1st Edition

APCO Institute's Law Enforcement Communications 1st Edition course raises the bar for in-service law enforcement communications training! This dynamic course covers the terms, techniques and protocols required for excellence in law enforcement call taking and dispatch. Choose a course number to learn more.
CLASS #LOCATIONSTATUSDATESSEATS LEFT
46607Online Full 01/03/2018 - 02/13/20180
48433Online01/10/2018 - 02/20/20183
48192Winnemucca, NV01/29/2018 - 02/01/201825
46608Online03/07/2018 - 04/17/201810
46609Online05/02/2018 - 06/12/201821
46610Online06/20/2018 - 07/31/201822

Public Safety Communications Staffing & Employee Retention

In 2009, the Next Generation of APCO Project RETAINS announced that research had proven turnover rates for Comm Centers in the US were at 19%. That was an increase of 3% since 2005 and still reflected a higher turnover rate than the teaching and nursing industries - both highly publicized staffing crises. Choose a course number to learn more.
CLASS #LOCATIONSTATUSDATESSEATS LEFT
47594Portsmouth, NH Confirmed 12/19/201715
46669Online12/27/2017 - 01/16/201811
46670Online01/24/2018 - 02/13/201818
46671Online02/14/2018 - 03/06/201818
46672Online04/04/2018 - 04/24/201818
46673Online06/06/2018 - 06/26/201820

Public Safety Telecommunicator 1, 7th Edition

PST1, 7th Edition meets and exceeds industry accepted national basic training standards, including the APCO/ANS 3.103.2.2015 and NFPA 1061 2014 Edition. Choose a course number to learn more.
** ***There are no pre-requisites for this course*** **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
46787Online Full 12/27/2017 - 01/23/20180
46788Online Full 01/03/2018 - 01/30/20180
46790Online01/10/2018 - 02/06/201810
48658Online01/17/2018 - 02/13/20188
46792Online01/24/2018 - 02/20/201820
46793Online01/31/2018 - 02/27/201824
48500Gatlinburg, TN02/12/2018 - 02/16/201825
46794Online02/14/2018 - 03/13/201823
46795Online02/21/2018 - 03/20/201824
46797Online02/28/2018 - 03/27/201825
46798Online03/07/2018 - 04/03/201825
48212Salem, MA03/12/2018 - 03/16/201819
46799Online03/14/2018 - 04/10/201825
46800Online03/21/2018 - 04/17/201811
46801Online03/28/2018 - 04/24/201825
46802Online04/04/2018 - 05/01/201825
46803Online04/11/2018 - 05/08/201825
46804Online04/18/2018 - 05/15/201825
46805Online04/25/2018 - 05/22/201825
46806Online05/02/2018 - 05/29/201825
46807Online05/09/2018 - 06/05/201825
46808Online05/16/2018 - 06/12/201825
46809Online05/30/2018 - 06/26/201825
46810Online06/06/2018 - 07/03/201825
46811Online06/13/2018 - 07/10/201825
46812Online06/20/2018 - 07/17/201825
46813Online06/27/2018 - 07/24/201825

Public Safety Telecommunicator 1, 7th Edition Canada

PST 1, 7th Edition training program has been revised to address Canadian Emergency Services Communications terminology and to introduce provincial and federal legislative requirements impacting Public Safety Communications across Canada. Choose a course number to learn more.
CLASS #LOCATIONSTATUSDATESSEATS LEFT
46591Online02/07/2018 - 03/06/201820
46590Online05/23/2018 - 06/19/201823

Public Safety Telecommunicator 1, 7th Edition Instructor

This course combines enhanced instructional techniques training with specific training on how to conduct the PST1, 7th Edition student course. Successful completion of this course enables your agency instructors to instruct the PST1, 7th Edition student course in-house or regionally, allowing for significant reduction in your new-hire and in-service training and travel costs. Choose a course number to learn more.
** Successful completion of current version of Public Safety Telecommunicator student course is required. Note: State/Federal certified instructors may be able to submit an APCO Institute Instructor Application Form to obtain an APCO Agency Instructor Certificate **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
47752Hampton Bays, NY01/08/2018 - 01/12/201825
47147Online01/10/2018 - 02/20/201814
47852Carmel, NY02/05/2018 - 02/09/201822
46915Online02/21/2018 - 04/03/201821
46922Online03/28/2018 - 05/08/201824
48493Daytona Beach, FL04/23/2018 - 04/27/201825
46928Online04/25/2018 - 06/05/201823
46947Online05/30/2018 - 07/10/201824
46940Online06/27/2018 - 08/07/201823

Public Safety Telecommunicator 1, 7th Edition Update

The PST 7th Edition Version Update Course is designed to bring all previously APCO Certified PSTs current with the new 7th Edition release. Choose a course number to learn more.
** Prerequisite: Students must have a previous edition of an APCO 40 hour course. **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
46567Online12/27/2017 - 01/16/201831

Public Safety Telecommunicator 1, 7th Edition Update (2015)

The PST 7th Edition Version Update Course is designed to bring all previously APCO Certified PSTs current with the new 7th Edition release. Choose a course number to learn more.
** Prerequisite: Student must have taken PST 6th edition in 2015 or 2016. **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
46568Online12/27/2017 - 01/16/201888

Public Safety Telecommunicator 1, 7th Edition Update Canada

The PST 7th Edition Canada Version Update Course is designed to bring all previously APCO Certified PSTCs current with the new 7th Edition release. Choose a course number to learn more.
** Prerequisite: Students must have a previous edition of an APCO 40 hour course. **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
48462Online12/27/2017 - 01/16/2018100

Public Safety Telecommunicator 1, 7th Edition Update Canada (2015)

The PST 7th Edition Version Canada Update Course is designed to bring all previously APCO Certified PSTCs current with the new 7th Edition release. Choose a course number to learn more.
** Prerequisite: Student must have taken PST 6th edition Canada course in 2015 or 2016. **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
48463Online12/27/2017 - 01/16/2018100

Public Safety Telecommunicator 1, Instructor 7th Edition Update

The APCO PST 7th Edition Instructor Version Update course is designed to bring all previously APCO Certified PST Instructors current with the new 7th Edition release. Choose a course number to learn more.
** Prerequisite: Students must be a current PST 6th edition Instructor.** **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
48461Online12/27/2017 - 01/16/2018122

Radio Technician Test

The current APCO Institute Radio Technician Examination covers the material that a 2-way Radio Technician working in the communications center and the field should know. The major areas of concern are FCC Regulations, Basic Electronics, and Special Issues that are encountered in public safety communications. Choose a course number to learn more.
CLASS #LOCATIONSTATUSDATESSEATS LEFT
44210Online12/01/2017 - 12/31/2017

Surviving Stress

Stress affects people of all ages, professions and life situations. Understanding these causes of stress in the profession will allow the Public Safety Telecommunicator to recognize and mitigate some of the stressful situations that they may encounter. This course addresses how to detect stress within yourself and co-workers and provides measures to reduce the impact. Choose a course number to learn more.
CLASS #LOCATIONSTATUSDATESSEATS LEFT
46674Online12/27/2017 - 01/16/201815
48250Dover, DE Confirmed 01/03/201813
47378Sanford, FL01/10/201819
46675Online01/24/2018 - 02/13/201820
48191Winnemucca, NV01/25/201825
48224Watkinsville, GA02/05/201823
46676Online02/14/2018 - 03/06/201820
48217Tipton, IN02/21/201824
46677Online04/04/2018 - 04/24/201819
46678Online06/06/2018 - 06/26/201820
48333Enid, OK06/11/201825
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