Institute Webinars

You can receive the high-quality training you have come to expect from a live APCO Institute course at the convenience of your desk.

APCO Institute presents Webinars. Now you can receive the high-quality training you have come to expect from a live APCO Institute course at the convenience of your desk. Developed by communications professionals for communications professionals, our distinguished presenters are public safety communications industry personnel with extensive experience.

Webinars are an economical way to present information to groups of employees. The webinar can be displayed via a projector and speaker phone in a conference room so several attendees can be accommodated at once. Webinar tuition is charged per log in, not per person.

APCO Institute Webinar tuition is very economical at $59 for APCO International Members and $79 for non-members. This includes one hour of training and one continuing dispatch education (CDE) credit. Attendees in a conference setting but not individually logged in may receive CDE points for $15 each.

APCO Institute is committed to bringing you affordable, quality training and education. Please take the opportunity to try out this new learning medium and invite a co-worker or two to join you!

To see a list of all APCO's live and recorded webinars, please visit apcointl.org/webinars.


Measuring the PSAP Performance Metrics That Matter Webinar #46763

06/21/2017
1:00PM - 2:00PM

For more information, click here.



PSAP Interoperability: Lessons Learned and Best Practices from Industry Experts Webinar #46396

05/10/2017
1:00 PM - 2:00 PM

For more information, click here.



Active Shooter Webinar Series - Part 2: Pulse Nightclub Shooting: The View From the PSAP #46102

04/27/2017
2:00 pm - 3:30 pm

For more information, click here.



Social Media and Public Safety Communications: The Positive and The Negative Webinar #45764

03/14/2017
2:00pm - 3:00pm

For more information, click here.



Active Shooter Webinar Series – Part 1: What We Have Learned: Key Elements of an Active Shooter Incident

09/13/2016
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WEBINAR RECORDING: Presenter Matt Shenk is Supervisor of Lancaster (PA) County-Wide Communications – the jurisdiction in which the 2006 Nickel Mines Amish school shooting occurred. During this webinar he presents the history of active shooter incidents and presents the findings of extensive research conducted by APCO Institute Adjunct Instructors.

For more information, click here.



Bullying in the Workplace Webinar

06/24/2015
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WEBINAR RECORDING: Bullying in our Comm Centers is becoming more and more common throughout our industry. In this recorded webinar, the presenter discusses the problem of bullying, how it affects the Comm Centers staffing and quality of work and reviews the Healthy Workplace Law. If you need to know how to “stop the madness” in your Comm Center then you don’t want to miss this training opportunity

For more information, click here.



The Telecommunicator’s Role as a SWAT Tactical Dispatcher Webinar

05/20/2015
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WEBINAR RECORDING: On May 20th, APCO Institute hosted The Telecommunicator’s Role as a SWAT Tactical Dispatcher Webinar. The webinar presentation covers the role of a SWAT Tactical Dispatcher in field response as well as the use of ICS concepts in the Communications Center during major incidents and events. The recording is now available for this webinar. Please register to receive your copy!

For more information, click here.



Dispatch Danger Zones

04/15/2015
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WEBINAR RECORDING: On April 15th, APCO Institute hosted the Dispatch Danger Zone webinar to show our appreciation to telecommunicators across the country. The recording is now available for this webinar. Please register to receive your copy!

For more information, click here.



Video Training Series

APCO Institute offers a series of training videos online to assist you in your training needs. 

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