360° Situational Awareness: Using Imagery to Support Operations Inside & Out Webinar #47345
1:00PM - 2:00PM
Measuring the PSAP Performance Metrics That Matter Webinar #46763
1:00PM - 2:00PM
PSAP Interoperability: Lessons Learned and Best Practices from Industry Experts Webinar #46396
1:00 PM - 2:00 PM
Active Shooter Webinar Series - Part 2: Pulse Nightclub Shooting: The View From the PSAP #46102
2:00 pm - 3:30 pm
Social Media and Public Safety Communications: The Positive and The Negative Webinar #45764
2:00pm - 3:00pm
Active Shooter Webinar Series – Part 1: What We Have Learned: Key Elements of an Active Shooter Incident
WEBINAR RECORDING: Presenter Matt Shenk is Supervisor of Lancaster (PA) County-Wide Communications – the jurisdiction in which the 2006 Nickel Mines Amish school shooting occurred. During this webinar he presents the history of active shooter incidents and presents the findings of extensive research conducted by APCO Institute Adjunct Instructors.
Bullying in the Workplace Webinar
WEBINAR RECORDING: Bullying in our Comm Centers is becoming more and more common throughout our industry. In this recorded webinar, the presenter discusses the problem of bullying, how it affects the Comm Centers staffing and quality of work and reviews the Healthy Workplace Law. If you need to know how to “stop the madness” in your Comm Center then you don’t want to miss this training opportunity
The Telecommunicator’s Role as a SWAT Tactical Dispatcher Webinar
WEBINAR RECORDING: On May 20th, APCO Institute hosted The Telecommunicator’s Role as a SWAT Tactical Dispatcher Webinar. The webinar presentation covers the role of a SWAT Tactical Dispatcher in field response as well as the use of ICS concepts in the Communications Center during major incidents and events. The recording is now available for this webinar. Please register to receive your copy!
Dispatch Danger Zones
On April 15th, APCO Institute hosted the Dispatch Danger Zone webinar to show our appreciation to telecommunicators across the country. The recording is now available for this webinar. Please register to receive your copy!