Training Course: Schedule & Registration
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Active Shooter Incidents for Public Safety Communications, 2nd Edition

This course is structured along the arc of events that happen before, during, and after an active shooter incident. The goal of the course is to provide education about the intricate issues and challenges posed by active shooter incidents, including: preparedness for an incident, response to an incident, and the role the telecommunicator plays following an incident. Choose a course number to learn more.
** ** Pre-requisite: Due to the nature of this topic it is highly recommended that students have successfully completed a 40 hour formal basic telecommunicator training program. ** **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
45675Phoenix, AZ Confirmed 04/07/201716
45648Ontario, CA Confirmed 04/14/201724
44346Online05/03/2017 - 05/23/20171
45014Sebastian, FL06/21/201724
45918Gulfport, MS07/10/201725
45981Helena, MT08/02/201725

Bullying and Negativity in the Communications Center

Bullying is prevalent in the workplace including America’s 9-1-1 Comm Centers. The number of U.S workers affected by bullying is a staggering 65.6 million.In this presentation, we will define what bullying is and give some examples. We will also look at the people it affects in our Comm Centers. Finally we will give you the tools to combat the bullying problem in your Comm Center Choose a course number to learn more.
CLASS #LOCATIONSTATUSDATESSEATS LEFT
45120Kenner , LA Cancelled 04/10/201725
45121Kenner , LA Cancelled 04/11/201725
45866Abbeville, SC05/10/201725
46097Daytona Beach, FL05/15/201725
45957Warrenton, VA05/18/201724
45013Sebastian, FL06/20/201723
45920Gulfport, MS07/24/201724
45982Helena, MT08/03/201723
45854Denver, CO08/17/201725

CALEA Public Safety Communications Accreditation Manager

Recognizing that the success of the accreditation process is dependent upon the skills of the accreditation manager, this online course was developed specifically for the CALEA Public Safety Communications Accreditation Manager. Choose a course number to learn more.
CLASS #LOCATIONSTATUSDATESSEATS LEFT
43290Online Full 04/05/2017 - 05/30/20170

Call Processing Incidents Involving Veterans with PTSD

This course provides information regarding the challenges that returning military veterans are facing and to prepare Telecommunicators for the possibility of interaction with Veterans in crisis. The focus is on Veterans suffering from Post-Traumatic Stress Disorder or Traumatic Brain Injury. Choose a course number to learn more.
CLASS #LOCATIONSTATUSDATESSEATS LEFT
45401Farmington, CT Confirmed 04/10/201720
45016Sebastian, FL Cancelled 04/11/201722
45402Farmington, CT Confirmed 04/11/201718
45867Abbeville, SC05/11/201725
46098Daytona Beach, FL05/16/201725
45853Denver, CO08/11/201725
46079Gurnee, IL10/11/201725

Communications Center Supervisor, 4th Edition

The APCO Institute Communications Center Supervisor course is designed for prospective, new or experienced communications supervisors who want to enhance their supervisory skills and knowledge. Choose a course number to learn more.
** Students should be experienced in Communications Center operations, have a working knowledge of communications policies and procedures and be either in or under consideration for a supervisory position. Students must bring their agency’s policies and procedures manual to class for reference. **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
43418Online Full 04/12/2017 - 05/16/20170
45771Parker, CO04/24/2017 - 04/26/201716
45213Columbia City, IN05/01/2017 - 05/03/201723
43419Online05/10/2017 - 06/13/201711
45590Poughkeepsie, NY06/12/2017 - 06/14/201723
43420Online06/14/2017 - 07/18/201721
45917Gulfport, MS06/26/2017 - 06/28/201723
45676Alpharetta, GA06/26/2017 - 06/28/201712
45807Boston, MA06/27/2017 - 06/29/201725
45919Gulfport, MS07/12/2017 - 07/14/201725
46074Winder, GA07/17/2017 - 07/19/201725
45626Goshen, NY09/26/2017 - 09/28/201716
46051Elkhorn, WI01/08/2018 - 01/10/201825

Communications Training Officer, 5th Edition

The Communications Training Officer (CTO) 5th Edition focuses on the development and maintenance of an agency’s one-on-one training program and provides the training necessary to foster levels of consistency for CTOs as they provide on-the-job training to new hires. Choose a course number to learn more.
** Pre-requisite: Students must have successfully completed a 40 hour formal basic telecommunicator training program. **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
45592Wilmington, MA Confirmed 03/27/2017 - 03/29/20176
45349Phoenix, AZ Confirmed 04/04/2017 - 04/06/20174
43471Online Full 04/05/2017 - 05/09/20170
43472Online04/19/2017 - 05/23/20172
45620Lafayette, IN Confirmed 04/24/2017 - 04/26/201716
43473Online05/03/2017 - 06/06/201718
45146Natick, MA Confirmed 05/08/2017 - 05/10/201719
45822Riverdale, GA05/17/2017 - 05/19/201718
43474Online05/17/2017 - 06/20/201720
43475Online06/07/2017 - 07/11/201720
43476Online06/21/2017 - 07/25/201717
46131Nashville, NC06/28/2017 - 06/30/201725
45976Helotes , TX07/10/2017 - 07/12/201725
45852Denver, CO08/10/2017 - 08/12/201725
45922Gulfport, MS08/28/2017 - 08/30/201723
46115Strongsville, OH09/13/2017 - 09/15/201725
46050Elkhorn, WI09/18/2017 - 09/20/201725
46044Groveland, NY09/25/2017 - 09/27/201725
46139Augusta, GA10/23/2017 - 10/25/201725

Communications Training Officer, 5th Edition Instructor

The Communications Training Officer Instructor 5th Edition Course teaches the best CTOs to teach others. Upon completion, the CTO Instructor will be able to train CTOs with APCO Institute materials. CTO Instructors will also be able to help build and maintain the CTO system. Choose a course number to learn more.
** Successful completion of current version of Communications Training Officer student course is required. Note: State/Federal certified instructors may be able to submit an APCO Institute Instructor Application Form to obtain an APCO Agency Instructor Certificate **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
43634Online03/29/2017 - 05/09/201714
44749Peoria, AZ Confirmed 04/24/2017 - 04/28/201719
43639Online04/26/2017 - 06/06/201719
44999Hernando, MS05/01/2017 - 05/05/201725
45410Germantown, WI05/15/2017 - 05/19/201723
43648Online05/31/2017 - 07/11/201720
43649Online06/28/2017 - 08/08/201719

Comprehensive Quality

A Comprehensive Quality Program cannot be created overnight. A program must be thought out and prior planning efforts put into the system utilizing the methods of measurement and the analysis of results achieved. A successful Quality Program will require a systematic approach. Choose a course number to learn more.
** Students should be experienced in communications center operations, have a working knowledge of communications policies and procedures, and be involved in the Quality Assurance/Quality Improvement within their agency. **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
43393Online05/10/2017 - 06/13/201720

Crisis Negotiations for Telecommunicators

This course will build on the knowledge, skills and abilities inherent in basic telecommunicator training programs to educate the public safety communications professional on the most effective way to receive and process calls involving crisis situations and to ensure they fulfill their role as a vital component of the overall public safety response. Choose a course number to learn more.
CLASS #LOCATIONSTATUSDATESSEATS LEFT
45797Sebastian, FL04/18/201725
45472Milton, FL04/25/201716
45814Portage, WI Confirmed 05/04/201717
45915Gulfport, MS05/22/201725
43293Online06/07/2017 - 06/27/201710
45877Morganton, NC06/21/201712
45980Helena, MT08/01/201725
45855Denver, CO08/17/201725

Customer Service in Today's Public Safety Communications

Providing satisfactory customer service in the high energy, often high stress field of public safety communications, is paramount to successful performance in this profession, both for the individual telecommunicator as well as the agency they represent. This course addresses all aspects of customer service and how it impacts our industry. Choose a course number to learn more.
CLASS #LOCATIONSTATUSDATESSEATS LEFT
45118Columbia City, IN Confirmed 03/27/201720
45647Ontario, CA Confirmed 04/10/201721
45513Kennebunkport, ME Cancelled 04/11/201725
45471Milton, FL04/24/201718
43323Online05/03/2017 - 05/23/20171
45806Boston, MA06/07/201725
45946Page, AZ07/19/201725

Disaster Operations and the Communications Center

This course serves to educate the public safety telecommunicator on a wide range of man-made and natural disasters, their effects on the community and its infrastructure and the response and recovery needs of each. In addition, this course will provide telecommunicators with information on overall emergency management and homeland security and provide guidance on continuity of operations. Choose a course number to learn more.
** **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
45015Sebastian, FL Cancelled 04/10/201725
44996Hernando, MS Confirmed 04/18/201722
44997Hernando, MS Confirmed 04/19/201722
45490Wise, VA Confirmed 04/24/201713
43329Online05/03/2017 - 05/23/201716
45916Gulfport, MS06/06/201720
46134Sebastian, FL06/22/201725

Emergency Medical Dispatch Manager

This course will assist with the implementation and management of the APCO Institute EMD Program. It is intended to provide appropriate personnel, whether administrator, communications supervisor or other management personnel, with the necessary guidelines and information required for the management of their agency's EMD program. Choose a course number to learn more.
CLASS #LOCATIONSTATUSDATESSEATS LEFT
44994Hernando, MS Cancelled 04/04/201725
43343Online04/05/2017 - 05/30/201711
44995Hernando, MS Cancelled 04/05/201725
45408Germantown, WI04/28/201718

Emergency Medical Dispatch, 5th Edition, Version 3

Topics covered provide the student with the knowledge and foundation to answer calls for emergency medical service and properly prioritize the response. The course also provides the student with the knowledge needed to convey proper pre-arrival instructions to the caller when needed. Choose a course number to learn more.
** Pre-requisite: Students must have successfully completed a 40 hour basic telecommunicator training program and have current certification in CPR from the American Heart Association, American Red Cross or equivalent. **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
43431Online Full 04/19/2017 - 05/30/20170
46049Online04/19/2017 - 05/30/20171
45407Germantown, WI04/24/2017 - 04/27/20176
44774Attleboro, MA Confirmed 05/08/2017 - 05/11/20175
43432Online05/17/2017 - 06/27/20177
43433Online06/21/2017 - 08/01/201713

Emergency Medical Dispatch, 5th Edition, Version 3 Instructor

The APCO Institute EMD program combines telecommunicator skills with medical issues. With this and ASTM standards in mind, the APCO Institute requires that the course be taught by instructors with medical and telecommunicator backgrounds. Choose a course number to learn more.
** Students must be certified in the current edition of APCO's EMD course, CPR, Advanced Level EMT (for those who will instruct the medical portion) and have formal basic telecommunicator training. The students agency must currently use, or be in the implementation process of, APCO's EMD Program **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
43630Online03/29/2017 - 05/09/20179
44750Peoria, AZ Confirmed 04/24/2017 - 04/28/201721
43635Online04/26/2017 - 06/06/201717
45000Hernando, MS05/01/2017 - 05/05/201725
45411Germantown, WI05/15/2017 - 05/19/201723
43640Online05/31/2017 - 07/11/201720
43641Online06/28/2017 - 08/08/201720

Fire Service Communications, 2nd Edition

APCO Institute's Fire Service Communications, 2nd Edition course raises the bar for in-service fire communications training! This dynamic course covers the terms, techniques and protocols required for excellence in fire service call taking and dispatch. Choose a course number to learn more.
CLASS #LOCATIONSTATUSDATESSEATS LEFT
43399Online Full 04/26/2017 - 06/06/20170
46035Online04/26/2017 - 06/06/20178
43400Online06/14/2017 - 07/25/201713

Fire Service Communications, 2nd Edition Canada

APCO Institute's Fire Service Communications, 2nd Edition Canada course raises the bar for in-service fire communications training! This dynamic course covers the terms, techniques and protocols required for excellence in fire service call taking and dispatch. Choose a course number to learn more.
CLASS #LOCATIONSTATUSDATESSEATS LEFT
45389Online05/24/2017 - 07/04/201722

Fire Service Communications, 2nd Edition Instructor

This course combines enhanced instructional techniques training with specific training on how to conduct the Fire Service Communications, 2nd Edition student course. Successful completion of this course enables your agency instructors to instruct the Fire Service Communications, 2nd Edition student course in-house or regionally, allowing for significant reduction in your in-service training. Choose a course number to learn more.
** Successful completion of current version of Fire Service Communications student course is required. Note: State/Federal certified instructors may be able to submit an APCO Institute Instructor Application Form to obtain an APCO Agency Instructor Certificate **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
43631Online03/29/2017 - 05/09/201722
44751Peoria, AZ Confirmed 04/24/2017 - 04/28/201725
43636Online04/26/2017 - 06/06/201724
45001Hernando, MS05/01/2017 - 05/05/201725
45412Germantown, WI05/15/2017 - 05/19/201725
43642Online05/31/2017 - 07/11/201724
43643Online06/28/2017 - 08/08/201724

Illuminations - CTO Track

Instructors in CTO Illuminations present continuing education on training-related topics for CTOs, trainers and other interested individuals. Offered as an annual subscription-based program, the program includes four, courses per year. A new course begins every three months and must be completed within 90 days, prior to the beginning of the next course. 12 CDEs/year. Choose a course number to learn more.
CLASS #LOCATIONSTATUSDATESSEATS LEFT
4475604/01/2017 - 03/31/2018871
4475707/01/2017 - 06/30/20181000

Illuminations - EMD Track

Instructors in the EMD Illuminations Program present monthly topics that meet requirements for EMD recertification. Offered as an annual online subscription-based service, the program enables participants to earn one CDE each month, for a total of 12 CDEs per subscription year. Choose a course number to learn more.
CLASS #LOCATIONSTATUSDATESSEATS LEFT
4355704/01/2017 - 03/31/2018915
4355805/01/2017 - 04/30/2018998
4355906/01/2017 - 05/31/2018996
4356007/01/2017 - 06/30/20181000
4356108/01/2017 - 07/31/20181000
4356209/01/2017 - 08/31/20181000

Illuminations - General Track

The General Illuminations Program covers a wide range of topics and is offered as an annual online subscription-based service. Each month, General Illuminations instructors present timely, relevant topics that can be accessed online, anytime during the month. Each month-long course allows participants to earn one CDE, for a total of 12 CDEs per subscription year. Choose a course number to learn more.
CLASS #LOCATIONSTATUSDATESSEATS LEFT
4348204/01/2017 - 03/31/2018824
4348305/01/2017 - 04/30/2018987
4348406/01/2017 - 05/31/20181000
4348507/01/2017 - 06/30/20181000
4348708/01/2017 - 07/31/20181000
4348809/01/2017 - 08/31/20181000

Illuminations - Instructor

Instructors in Instructor Illuminations present continuing education on training-related topics for APCO agency instructors and other interested individuals. New topic presented quarterly. Each worth 3 CDEs. Choose a course number to learn more.
CLASS #LOCATIONSTATUSDATESSEATS LEFT
4554104/01/2017 - 03/31/2018993
4554207/01/2017 - 06/30/20181000

Instructor Techniques 2nd Edition for General Instructors

This course explores the basic skills and techniques of teaching. Based on the principles of adult education, students study the dynamics of instructional delivery. Instructional media and exercises used throughout the course reinforce the knowledge attained in discussions and demonstration. This course is ideal for those who have been tasked with training within your agency. Choose a course number to learn more.
** Minimum one year experience in a public safety communications center or a telematics or 3-1-1 call center. **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
46069Online04/26/2017 - 06/06/201724
46070Online05/31/2017 - 07/11/201724
46071Online06/28/2017 - 08/08/201724

Instructor Techniques Enrichment Course

Choose a course number to learn more.
CLASS #LOCATIONSTATUSDATESSEATS LEFT
45900Online03/15/2017 - 12/31/2017996

Law Enforcement Communications 1st Edition

APCO Institute's Law Enforcement Communications 1st Edition course raises the bar for in-service law enforcement communications training! This dynamic course covers the terms, techniques and protocols required for excellence in law enforcement call taking and dispatch. Choose a course number to learn more.
CLASS #LOCATIONSTATUSDATESSEATS LEFT
43347Online Full 05/10/2017 - 06/20/20170
45744Online05/10/2017 - 06/20/201715

Law Enforcement Communications Instructor 1st Edition

This course combines enhanced instructional techniques training with specific training on how to conduct the LEC 1st Edition student course. Successful completion of this course enables your agency instructors to instruct the LEC 1st Edition student course in-house or regionally, allowing for significant reduction in your new-hire and in-service training and travel costs. Choose a course number to learn more.
** Successful completion of current version of Law Enforcement Communications student course is required. Note: State/Federal certified instructors may be able to submit an APCO Institute Instructor Application Form to obtain an APCO Agency Instructor Certificate **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
43633Online03/29/2017 - 05/09/201724
44752Peoria, AZ Confirmed 04/24/2017 - 04/28/201725
43638Online04/26/2017 - 06/06/201721
45002Hernando, MS05/01/2017 - 05/05/201725
45413Germantown, WI05/15/2017 - 05/19/201725
43646Online05/31/2017 - 07/11/201724
43647Online06/28/2017 - 08/08/201724

Public Safety Communications Staffing & Employee Retention

In 2009, the Next Generation of APCO Project RETAINS announced that research had proven turnover rates for Comm Centers in the US were at 19%. That was an increase of 3% since 2005 and still reflected a higher turnover rate than the teaching and nursing industries - both highly publicized staffing crises. Choose a course number to learn more.
CLASS #LOCATIONSTATUSDATESSEATS LEFT
43334Online05/03/2017 - 05/23/201715
45772Parker, CO09/12/201722

Public Safety Telecommunicator 1, 7th Edition

PST1, 7th Edition meets and exceeds industry accepted national basic training standards, including the APCO/ANS 3.103.2.2015 and NFPA 1061 2014 Edition. Choose a course number to learn more.
** ***There are no pre-requisites for this course*** **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
45418Germantown, WI Confirmed 04/03/2017 - 04/07/201714
43870Online Full 04/05/2017 - 05/02/20170
43869Online Full 04/12/2017 - 05/09/20170
43872Online04/19/2017 - 05/16/20177
45804Nashville, TN05/01/2017 - 05/05/201721
43875Online05/03/2017 - 05/30/201711
43873Online05/10/2017 - 06/06/201725
43874Online05/17/2017 - 06/13/201724
46060Shakopee, MN05/22/2017 - 05/26/201725
43876Online05/24/2017 - 06/20/201725
43877Online06/07/2017 - 07/04/201724
43879Online06/14/2017 - 07/11/201724
43880Online06/21/2017 - 07/18/201725
46138Augusta, GA08/28/2017 - 09/01/201725

Public Safety Telecommunicator 1, 7th Edition Canada

PST 1, 7th Edition training program has been revised to address Canadian Emergency Services Communications terminology and to introduce provincial and federal legislative requirements impacting Public Safety Communications across Canada. Choose a course number to learn more.
CLASS #LOCATIONSTATUSDATESSEATS LEFT
43526Online05/31/2017 - 06/27/201722

Public Safety Telecommunicator 1, 7th Edition Instructor

This course combines enhanced instructional techniques training with specific training on how to conduct the PST1, 7th Edition student course. Successful completion of this course enables your agency instructors to instruct the PST1, 7th Edition student course in-house or regionally, allowing for significant reduction in your new-hire and in-service training and travel costs. Choose a course number to learn more.
** Successful completion of current version of Public Safety Telecommunicator student course is required. Note: State/Federal certified instructors may be able to submit an APCO Institute Instructor Application Form to obtain an APCO Agency Instructor Certificate **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
43632Online03/29/2017 - 05/09/20171
44748Peoria, AZ Confirmed 04/24/2017 - 04/28/201722
43637Online04/26/2017 - 06/06/201721
44998Hernando, MS05/01/2017 - 05/05/201724
45409Germantown, WI05/15/2017 - 05/19/201724
43644Online05/31/2017 - 07/11/201723
43645Online06/28/2017 - 08/08/201724

Public Safety Telecommunicator 1, 7th Edition Update

The PST 7th Edition Version Update Course is designed to bring all previously APCO Certified PSTs current with the new 7th Edition release. Choose a course number to learn more.
** Prerequisite: Students must have a previous edition of an APCO 40 hour course. **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
43977Online04/12/2017 - 05/02/201766
45939Online04/26/2017 - 05/16/2017100
43982Online05/10/2017 - 05/30/201794
45940Online05/24/2017 - 06/13/2017100
43985Online06/14/2017 - 07/04/2017100
45941Online06/28/2017 - 07/18/201798

Public Safety Telecommunicator 1, 7th Edition Update (2015)

The PST 7th Edition Version Update Course is designed to bring all previously APCO Certified PSTs current with the new 7th Edition release. Choose a course number to learn more.
** Prerequisite: Student must have taken PST 6th edition in 2015 or 2016. **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
43978Online04/12/2017 - 05/02/201790
43983Online05/10/2017 - 05/30/201799
43986Online06/14/2017 - 07/04/2017100

Public Safety Telecommunicator 1, 7th Edition Update Canada

The PST 7th Edition Canada Version Update Course is designed to bring all previously APCO Certified PSTCs current with the new 7th Edition release. Choose a course number to learn more.
** Prerequisite: Students must have a previous edition of an APCO 40 hour course. **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
43981Online04/12/2017 - 05/02/201797

Public Safety Telecommunicator 1, 7th Edition Update Canada (2015)

The PST 7th Edition Version Canada Update Course is designed to bring all previously APCO Certified PSTCs current with the new 7th Edition release. Choose a course number to learn more.
** Prerequisite: Student must have taken PST 6th edition Canada course in 2015 or 2016. **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
43980Online04/12/2017 - 05/02/201799

Public Safety Telecommunicator 1, Instructor 7th Edition Update

The APCO PST 7th Edition Instructor Version Update course is designed to bring all previously APCO Certified PST Instructors current with the new 7th Edition release. Choose a course number to learn more.
** Prerequisite: Students must be a current PST 6th edition Instructor.** **
CLASS #LOCATIONSTATUSDATESSEATS LEFT
43979Online04/12/2017 - 05/02/2017118
43984Online05/10/2017 - 05/30/2017125
43987Online06/14/2017 - 07/04/2017125

Radio Technician Test

The current APCO Institute Radio Technician Examination covers the material that a 2-way Radio Technician working in the communications center and the field should know. The major areas of concern are FCC Regulations, Basic Electronics, and Special Issues that are encountered in public safety communications. Choose a course number to learn more.
CLASS #LOCATIONSTATUSDATESSEATS LEFT
44201Online03/01/2017 - 03/31/2017

Surviving Stress

Stress affects people of all ages, professions and life situations. Understanding these causes of stress in the profession will allow the Public Safety Telecommunicator to recognize and mitigate some of the stressful situations that they may encounter. This course addresses how to detect stress within yourself and co-workers and provides measures to reduce the impact. Choose a course number to learn more.
CLASS #LOCATIONSTATUSDATESSEATS LEFT
43339Online05/03/2017 - 05/23/201718
45865Abbeville, SC05/09/201725
45921Gulfport, MS08/21/201723

T-CPR

Choose a course number to learn more.
CLASS #LOCATIONSTATUSDATESSEATS LEFT
39510Online11/17/2014 - 12/31/2017866
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