Stress is one of the most common words used in society today and something that each one of us will experience at some point in our life. Stress affects people of all ages, professions and life situations. However, Emergency Communications as a profession is inherently stressful with the various demands placed upon them by nature of the profession. Understanding these causes of stress in the profession will allow the Public Safety Telecommunicator to recognize and mitigate some of the stressful situations that they may encounter. This course addresses how to detect stress within yourself and co-workers and provides measures to reduce the impact.

Topics include:

• What is Stress
• Signs and Symptoms of Stress
• Causes of Stress
• Stress Intervention
• Critical Incidents
• Cumulative Stress and Post Traumatic Stress Disorder
• Tools for Stress Management

Perfect for a one day Pre-Conference or Post-Conference Course

Tuition:
$199 Live Course
$249 Institute Online (includes $50 Distance Learning Fee)
Member Discount $20

Duration:
Classroom: 1 day
Online (web): 3 weeks

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Course is taught in the classroom, or in the Institute Online. Tuition does not include travel, lodging, meals, or other costs. Web class registration does not include web access fees or other local internet/web-related costs. Certification fees are included in tuition. Students receive a comprehensive course manual. Successful students will earn APCO Institute International Certification.