The APCO CTO 5th Edition Student Version Update course is designed to bring all previously APCO Certified CTOs current with the new 5th Edition release.

Topics include:

• Type of training the CTO Program uses
• CTO Program history
• CTO Coordinator's position
• Defined gray areas within the program
• Generational Communication and Training
• Customer Service Philosophy
• Expectations Software
• CTO Documentation
• Accelerated Learners
• CTO Program Policy
• QA/QI Component
• Stress Management
• Case Studies
• National Standards
• Implementation Workbook

Students will independently review each module of the CTO 5th Edition and complete quizzes based on each module. The student must score 100% on all quizzes. The student will also be required to complete the final exam with a score of 80% or better.

Prerequisites:
Students must have been certified as an APCO CTO.

Recertification Requirements:
APCO certified CTOs must recertify every two years. Recertification requirements will be posted on the APCO Institute website.

Tuition:
$125 Institute Online
(No transfers, refunds or cancellations accepted)

Duration:
Online (web): 3 weeks
(Students will work at their own pace. The class will remain open for 3 weeks. Students should anticipate eight (8) hours of commitment.)