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Communications Training Officer 5th Edition Update, Online #34605
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Many of APCO's webinars are free or discounted
for Full and Associate Members.
Sign up yourself or your staff for membership.
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Oct 02, 2013 - Oct 22, 2013
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Must currently be certified as an APCO CTO
The APCO CTO 5th Edition Student Version Update course is designed to bring all previously APCO Certified CTOs current with the new 5th Edition release.
Topics include:
- Type of training the CTO Program uses
- CTO Program history
- CTO Coordinator's position
- Defined gray areas within the program
- Generational Communication and Training
- Customer Service Philosophy
- Expectations Software
- CTO Documentation
- Accelerated Learners
- CTO Program Policy
- QA/QI Component
- Stress Management
- Case Studies
- National Standards
- Implementation Workbook
Students will independently review each module of the CTO 5th Edition and complete quizzes based on each module. The student must score 100% on all quizzes. The student will also be required to complete the final exam with a score of 80% or better.
Prerequisites:
Students must have been certified as an APCO CTO.
Recertification Requirements:
APCO certified CTOs must recertify every two years. Recertification requirements will be posted on the APCO Institute website.
Tuition:
$125 Institute Online
(No transfers, refunds or cancellations accepted)
Duration:
Online (web): 3 weeks
(Students will work at their own pace. The class will remain open for 3 weeks. Students should anticipate eight (8) hours of commitment.)
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