|
|
|
|
|
|
|
|
|
|
|
Communications Training Officer 5th Edition Instructor Update, Online #34927
|
|
|
|
|
|
|
|
|
|
|
Many of APCO's webinars are free or discounted
for Full and Associate Members.
Sign up yourself or your staff for membership.
|
|
|
|
|
|
|
|
|
|
|
Jul 03, 2013 - Jul 23, 2013
-
Must currently be certified as an APCO CTO 4th Edition Instructor
The APCO CTO 5th Edition Instructor Version Update course is designed to bring all previously APCO Certified CTO Instructors current with the new 5th Edition release.
Topics include:
- Type of training the CTO Program uses
- CTO Program history
- CTO Coordinator's position
- Defined gray areas within the program
- Generational Communication and Training
- Customer Service Philosophy
- Expectations Software
- CTO Documentation
- Accelerated Learners
- CTO Program Policy
- QA/QI Component
- Stress Management
- Case Studies
- National Standards
- Implementation Workbook
Students will independently review each module of the CTO 5th Edition and complete quizzes based on each module. The student must score 100% on all quizzes. The student will also be required to complete the final exam with a score of 90% or better.
Prerequisites:
Students must currently hold an active APCO CTO Instructor certificate.
Recertification Requirements:
APCO CTO Instructors must recertify every two years. Recertification requirements will be posted on the APCO Institute website.
Tuition:
$125 Institute Online
(No transfers, refunds or cancellations accepted)
Duration:
Online (web): 3 weeks
(Students will work at their own pace. The class will remain open for 3 weeks. Students should anticipate eight (8) hours of commitment.)
|
|
|
|