Active Shooter Incidents for Public Safety Communications
Active shooter incidents and their response pose several unique concerns for all facets of public safety including public safety communications. There are a multitude of issues that make responding to an active shooter incident more difficult than other armed subject calls or violent in-progress incidents.
Choose a course number to learn more.
** Pre-requisite: It is recommended that students successfully complete a 40-hour formal basic telecommunicator training program before taking this course. **
| CLASS # | LOCATION | DATES | |
| 35395 | Online | Full | 05/22/2013 - 06/11/2013 | |
| 35412 | Mundelein, IL | Confirmed | 06/04/2013 | |
| 35482 | Somerville, MA | | 06/11/2013 | |
| 35070 | Cambridge, MA | Confirmed | 06/12/2013 | |
| 35011 | Webster City, IA | Confirmed | 06/21/2013 | |
| 35361 | Medford, MA | | 07/10/2013 | |
| 35067 | Saint Peter, MN | Full | 07/15/2013 | |
| 35370 | Online | | 07/17/2013 - 08/06/2013 | |
| 35690 | Clifton Forge, VA | | 07/24/2013 | |
| 35754 | Clifton Forge, VA | | 07/25/2013 | |
| 35573 | Euclid, OH | | 08/12/2013 | |
| 35618 | Fort Smith, AR | | 08/12/2013 | |
| 35284 | Anaheim, CA | | 08/18/2013 | |
| 35575 | Troy, OH | | 08/20/2013 | |
| 35371 | Online | | 08/21/2013 - 09/09/2013 | |
| 35372 | Online | | 09/18/2013 - 10/08/2013 | |
| 35381 | Missoula, MT | | 09/25/2013 | |
| 34848 | Benton Harbor, MI | | 10/09/2013 | |
| 35104 | Benton Harbor, MI | | 10/10/2013 | |
| 34939 | Manheim, PA | | 10/16/2013 | |
| 35373 | Online | | 10/16/2013 - 11/05/2013 | |
| 35374 | Online | | 11/06/2013 - 11/26/2013 | |
CALEA Public Safety Communications Accreditation Manager
Recognizing that the success of the accreditation process is dependent upon the skills of the accreditation manager, this online course was developed specifically for the CALEA Public Safety Communications Accreditation Manager.
Choose a course number to learn more.
Communications Center Supervisor, 4th Edition
The APCO Institute Communications Center Supervisor course is designed for prospective, new or experienced communications supervisors who want to enhance their supervisory skills and knowledge.
Choose a course number to learn more.
** Students should be experienced in Communications Center operations, have a working knowledge of communications policies and procedures and be either in or under consideration for a supervisory position.
Students must bring their agency’s policies and procedures manual to class for reference.
**
Comprehensive Quality
A Comprehensive Quality Program cannot be created overnight. A program must be thought out and prior planning efforts put into the system utilizing the methods of measurement and the analysis of results achieved. A successful Quality Program will require a systematic approach.
Choose a course number to learn more.
** Students should be experienced in communications center operations, have a working knowledge of communications policies and procedures, and be involved in the Quality Assurance/Quality Improvement within their agency. **
Crisis Negotiations for Telecommunicators
This course will build on the knowledge, skills and abilities inherent in basic telecommunicator training programs to educate the public safety communications professional on the most effective way to receive and process calls involving crisis situations and to ensure they fulfill their role as a vital component of the overall public safety response. Choose a course number to learn more.
** Pre-requisite: It is receommended that students should have successfully completed a 40 hour formal basic telecommunicator training program. **
Customer Service in Today's Public Safety Communications
Providing satisfactory customer service in the high energy, often high stress field of public safety communications, is paramount to successful performance in this profession, both for the individual telecommunicator as well as the agency they represent. This course addresses all aspects of customer service and how it impacts our industry. Choose a course number to learn more.
Communications Training Officer, 5th Edition
The Communications Training Officer (CTO) 5th Edition focuses on the development and maintenance of an agency’s one-on-one training program and provides the training necessary to foster levels of consistency for CTOs as they provide on-the-job training to new hires. Choose a course number to learn more.
** Pre-requisite: Students must have successfully completed a 40 hour formal basic telecommunicator training program. **
Communications Training Officer 5th Edition Update
The CTO 5th Edition Version Update Course is designed to bring all previously APCO Certified CTOs current with the new 5th Edition release. Choose a course number to learn more.
** Must currently be certified as an APCO CTO **
Communications Training Officer Concepts
The APCO Institute CTO Concepts course is designed to familiarize students with the philosophy of a performance based training program and its role in today's communications center. The course deals with the national standards and guidelines for the APCO CTO Program, as well as the design and components of the program in general.
** No pre-requisites for this class **
| CLASS # | LOCATION | DATES | |
| No Classes Currently Scheduled | | | | |
Communications Training Officer, 5th Edition Instructor
The Communications Training Officer Instructor 5th Edition Course teaches the best CTOs to teach others. Upon completion, the CTO Instructor will be able to train CTOs with APCO Institute materials. CTO Instructors will also be able to help build and maintain the CTO system. Choose a course number to learn more.
** Successful completion of current version of Communications Training Officer student course. **
Communications Training Officer 5th Edition Instructor Update
The APCO CTO 5th Edition Instructor Version Update course is designed to bring all previously APCO Certified CTO Instructors current with the new 5th Edition release. Choose a course number to learn more.
** Must currently be certified as an APCO CTO 4th Edition Instructor **
Disaster Operations and the Communications Center
This course serves to educate the public safety telecommunicator on a wide range of man-made and natural disasters, their effects on the community and its infrastructure and the response and recovery needs of each. In addition, this course will provide telecommunicators with information on overall emergency management and homeland security and provide guidance on continuity of operations. Choose a course number to learn more.
** Pre-requisite: It is receommended that students should have successfully completed a 40 hour formal basic telecommunicator training program.. **
Emergency Medical Dispatch, 5th Edition, Version 2
Topics covered provide the student with the knowledge and foundation to answer calls for emergency medical service and properly prioritize the response. The course also provides the student with the knowledge needed to convey proper pre-arrival instructions to the caller when needed.
Choose a course number to learn more.
** Pre-requisite: Students must have successfully completed a 40 hour basic telecommunicator training program and have current certification in CPR from the American Heart Association, American Red Cross or equivalent. **
Emergency Medical Dispatch Manager
This course will assist with the implementation and management of the APCO Institute EMD Program. It is intended to provide appropriate personnel, whether administrator, communications supervisor or other management personnel, with the necessary guidelines and information required for the management of their agency's EMD program. Choose a course number to learn more.
Emergency Medical Dispatch Concepts
The APCO Institute EMD Concepts course is designed to familiarize students with the philosophy of emergency medical dispatching and its role in today's communications center. The course deals with the national standards and guidelines of emergency medical dispatching, as well as the design and components of EMD in general.
** No pre-requisites for this class **
| CLASS # | LOCATION | DATES | |
| No Classes Currently Scheduled | | | | |
Emergency Medical Dispatch, 5th Edition, Version 2 Instructor
The APCO Institute EMD program combines telecommunicator skills with medical issues. With this and ASTM standards in mind, the APCO Institute requires that the course be taught by instructors with medical and telecommunicator backgrounds. Choose a course number to learn more.
** **Pre-requisites: Students must be certified in the current version of APCO's EMD course, CPR, EMT (for those who will instruct the medical portion), and have formal basic telecommunicator training. The student's agency must currently use, or be in the implementation process of, APCO's EMD Program. **
Fire Service Communications, 1st Edition
APCO Institute's Fire Service Communications, 1st Edition course raises the bar for in-service fire communications training! This dynamic course covers the terms, techniques and protocols required for excellence in fire service call taking and dispatch. Choose a course number to learn more.
** Pre-requisite: It is receommended that students should have successfully completed a 40 hour formal basic telecommunicator training program. **
Fire Service Communications, 1st Edition Instructor
This course combines enhanced instructional techniques training with specific training on how to conduct the Fire Service Communications, 1st Edition student course. Successful completion of this course enables your agency instructors to instruct the Fire Service Communications, 1st Edition student course in-house or regionally, allowing for significant reduction in your in-service training. Choose a course number to learn more.
** Pre-requisite: Successful completion of current version of fire Service Communications student course. **
Illuminations
Illuminations, an exciting upcoming opportunity to obtain “at your desk” continuing education, a new component of APCO’s distance learning program. A new topic will be illuminated each month through an annual subscription based service. It is designed to meet the immediate need of many agencies that now have state mandated continuing education. Choose a course number to learn more.
Public Safety Communications Staffing & Employee Retention
In 2009, the Next Generation of APCO Project RETAINS announced that research had proven turnover rates for Comm Centers in the US were at 19%. That was an increase of 3% since 2005 and still reflected a higher turnover rate than the teaching and nursing industries - both highly publicized staffing crises.
Choose a course number to learn more.
Public Safety Telecommunicator 1, 6th Edition
PST1, 6th Edition meets and exceeds the APCO Project 33 Revised Minimum Training Standards for Public Safety Telecommunicators (2004). APCO Project 33 training standards are widely recognized as the national industry standard for basic telecommunicator training. Choose a course number to learn more.
Public Safety Telecommunicator 1, 6 th Edition Canada
PST 1, 6th Edition training program has been revised to address Canadian Emergency Services Communications terminology and to introduce provincial and federal legislative requirements impacting Public Safety Communications across Canada. Choose a course number to learn more.
Public Safety Telecommunicator 1, 6th Edition Instructor
This course combines enhanced instructional techniques training with specific training on how to conduct the PST1, 6th Edition student course. Successful completion of this course enables your agency instructors to instruct the PST1, 6th Edition student course in-house or regionally, allowing for significant reduction in your new-hire and in-service training and travel costs. Choose a course number to learn more.
** Successful completion of current version of Public Safety Telecommunicator student course. **
Radio Technician Test
The current APCO Institute Radio Technician Examination covers the material that a 2-way Radio Technician working in the communications center and the field should know. The major areas of concern are FCC Regulations, Basic Electronics, and Special Issues that are encountered in public safety communications. Choose a course number to learn more.
Surviving Stress
Stress affects people of all ages, professions and life situations. Understanding these causes of stress in the profession will allow the Public Safety Telecommunicator to recognize and mitigate some of the stressful situations that they may encounter. This course addresses how to detect stress within yourself and co-workers and provides measures to reduce the impact. Choose a course number to learn more.